After a preliminary review of consumer complaints and other information related to alleged defects, NHTSA obtains information from the manufacturer(including data on complaints, crashes, injuries, warranty claims, modifications, and part sales) and determines whether further analysis is warranted. If warranted, the investigator will conduct a more detailed and complete analysis of the character and scope of the alleged defect.
NHTSA Action Number: PE07023
Date Opened: 2007-04-25
Date Closed: 2007-09-25
Manufacturer’s Name: General Motors
, LLC
Component Description: STEERING:ELECTRIC POWER ASSIST SYSTEM
Summary Description: LOSS OF POWER STEERING ASSIST
Summary
DURING THIS INVESTIGATION, GENERAL MOTORS (GM) INDICATED THAT APPROXIMATELY 15,600 MODEL YEAR (MY) 2005 PONTIAC G6 VEHICLES BUILT FROM NOVEMBER 3, 2004 THROUGH JANUARY 5, 2005 MAY EXPERIENCE A LOSS OF POWER STEERING ASSIST DUE TO AN INSUFFICIENT CRIMP AT THE TORQUE AND POSITION SENSOR TRANSDUCER LOCATED IN THE STEERING COLUMN ASSEMBLY. GM HAS INDICATED THAT IT PLANS TO SEND LETTERS TO THE OWNERS OF THESE VEHICLES TO INFORM THEM THAT IT WILL EXTEND THE WARRANTY COVERAGE FOR THE EPS SYSTEM IN THEIR VEHICLES TO 7 YEARS OR 70,000 MILES.STATISTICAL ANALYSIS OF THE FAILURES IN THE POPULATION AFFECTED BY THE WIRING CRIMP PROBLEM INDICATE THAT THE PROBLEM IS AN EARLY LIFE FAILURE THAT SHOULD OCCUR WITHIN THE TERMS OF THE EXTENDED COVERAGE.GM'S INVESTIGATION OF EPS FAILURES IN THE SUBJECT VEHICLES IDENTIFIED A PROBLEM WITH THE CONNECTOR CRIMPS DURING THE TWO MONTH PRODUCTION RANGE COVERED BY THE WARRANTY EXTENSION.DURING THIS PERIOD THE CRIMPS MAY BE ASYMMETRICAL, RESULTING ININADEQUATE PRESSURE ON THE WIRE THAT CAN LEAD TO ELECTRICAL NOISE IN THE SIGNAL FROM THE SENSOR TO THE CONTROLLER.THE CONTROLLER MAY INTERPRET THIS ELECTRICAL NOISE AS A MALFUNCTION OF THE SYSTEM AND DEFAULT TO MANUAL MODE (I.E., TURN OFF THE EPS SYSTEM).IF THE POWER STEERING ASSIST IS LOST, THE DRIVER INFORMATION CENTER (DIC) DISPLAYS A POWER STEERING WARNING MESSAGE, A CHIME IS SOUNDED, ANDTHE SERVICE VEHICLE SOON LIGHT WILL ILLUMINATE.IN MANUAL MODE THE STEERING REQUIRES INCREASED EFFORT, ESPECIALLY AT SPEEDS LESS THAN 20 MILES PER HOUR (MPH).ODI'S ANALYSIS OF THE FAILURE DATA SHOW THAT APPROXIMATELY 30 PERCENT OF THE COMPLAINTS AND FIELD REPORTS (569 OF 1913) INVOLVE VEHICLES BUILT IN THE RANGE COVERED BY GM'S EXTENDED POLICY, WHICH ACCOUNT FOR ONLY ABOUT 7 PERCENT OF THE SUBJECT VEHICLE POPULATION.THE COMPLAINT RATE FOR THE NON-PEAK MONTHS IS RELATIVELY HIGH, AT 673 PER 100,000 VEHICLES.THE RATE FOR THE PEAK MONTHS IS 5 TIMES HIGHER AT 3,645 PER 100,000 VEHICLES.SIMILAR DIFFERENCES ARE EVIDENT IN THE WARRANTY DATA, WITH APPROXIMATELY 27 PERCENT OF THE EPS WARRANTY CLAIMS (1120 OF 4145) INVOLVING VEHICLES BUILT IN THE PEAK MONTHS.THE WARRANTY RATE FOR THE NON-PEAK MONTHS IS 1.5% AND THE RATE FOR THE PEAK MONTHS IS 7.2%.ODI IDENTIFIED 9 CRASHES THAT ARE POTENTIALLY RELATED TO EPS SYSTEM FAILURE IN THE SUBJECT VEHICLES.THE CRASHES OCCURRED AT LOW SPEEDS, SUCH AS DRIVEWAY AND PARKING LOT TYPE MANEUVERS.THE CRASHES RESULTED IN ONE ALLEGED INJURY, BUT ODI WAS UNABLE TO OBTAIN INFORMATION ABOUT THE TYPE OR SEVERITY OF THE INJURY.NONE OF THE CRASHES INVOLVE VEHICLES BUILT IN THE TWO MONTH PERIOD COVERED BY GM'S EXTENDED WARRANTY COVERAGE.THE SUBJECT VEHICLES USE THE SAME EPS SYSTEM AS THE MY 2004 CHEVROLET MALIBU VEHICLES INVESTIGATED BY ODI IN EA04-018.ALTHOUGH THE FAILURE RATES ARE HIGH IN THIS INVESTIGATION, PARTICULARLY FOR THE PEAK MONTHS, THEY ARE SIGNIFICANTLY LOWER THAN FOR THE MALIBU VEHICLES INVESTIGATED IN EA04-018.AS IN THOSE VEHICLES, THE EFFECTS ON STEERING EFFORT ARE SMALL AT SPEEDS GREATER THAN 15-20 MPH.ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
NHTSA Action Number: PE07020
Date Opened: 2007-04-19
Date Closed: 2007-08-06
Manufacturer’s Name: Blue Bird Body Company
Component Description: SEATS
Summary Description: SEAT TRACK CORROSION
Summary
ODI OPENED THIS PE AFTER RECEIVING THREE ALLEGATIONS OF SEAT TRACK CORROSION DISCOVERED BY FLEETS WHILE PERFORMING PREVENTATIVE MAINTENANCE.SINCE OPENING THIS INVESTIGATION, ODI HAS VISITED THE FLEETS, INSPECTED SUBJECT BUSES, INTERVIEWED SHOP PERSONNEL, REVIEWED BLUE BIRD'S RESPONSE TO OUR INFORMATION REQUEST. AND CONDUCTED A JOINT EVALUATION OF A COMPLAINT VEHICLE'S CONFORMANCE TO FMVSS 571.222, SCHOOL BUS SEATING AND CRASH PROTECTION.THE TESTING WAS CONDUCTED AT THE VEHICLE RESEARCH & TEST CENTER, ANDA BLUE BIRD BODY COMPANY TEST ENGINEER WAS IN ATTENDANCE. BASED ON THESE ACTIONS,NO SAFETY RELATED DEFECT HAS BEEN IDENTIFIED AT THIS TIME AND THIS PE IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS AND WE RESERVE THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED.NEVERTHELESS, BLUE BIRD HAS DECIDED TO MAIL NON-SAFETY OWNER LETTERS TO THESUBJECT BUS OWNERS ADVISING THEM TO INSPECT THE ALUMINUM SEAT TRACKS ON A REGULAR BASIS AND TO MAKE ANY NECESSARY REPAIR/REPLACEMENT.
Read More...NHTSA Action Number: PE07021
Date Opened: 2007-04-19
Date Closed: 2007-08-09
Manufacturer’s Name: Mercedes-Benz USA, LLC
Component Description: SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
Summary Description: FRONT SUSPENSION COIL SPRING EJECTION
Summary
ODI HAS FOCUSED THIS INVESTIGATION ON ASSESSING THE RISKS POSED BY A SEPARATED SPRING AS (1) A ROAD HAZARD AND (2) THE POTENTIAL FOR VEHICLE CONTROL TO BE COMPROMISED AFTER THE FRONT COIL SPRING HAS BEEN EJECTED FROM ITS INTENDED POSITION IN THE VEHICLE.BOTH RISKS ARE ASSOCIATED WITH CORROSION, FLEXING, AND FRACTURE OF THE UPPER FRONT SUSPENSION MOUNTING BRACKET.TIME-IN-SERVICE FAILURE RATES ARE NOTABLY HIGHER IN SALT BELT STATES SINCE CORROSION IS A PRIMARY CONTRIBUTOR TO THE FAILURE MODE.SINCE A NUMBER OF INCIDENTS HAVE OCCURRED WHILE THE VEHICLE WAS BEING OPERATED, ODI IS SKEPTICAL THAT OWNERS CAN ALWAYS DETECT THE SUBTLE SIDE TO SIDE DIFFERENCE IN RIDE HEIGHT AND/OR INSPECT OR NOTICE THAT THE UPPER SUSPENSION BRACKET HAS BEEN COMPROMISED BY CORROSION.(1) ROAD HAZARD - ALTHOUGH THE (APPROX. 7 LB.) FRONT SUSPENSION SPRING THAT MAY BE EJECTED AT HIGHWAY SPEEDS COULD POSE A SERIOUS ROAD HAZARD TO PEDESTRIANS AND OTHER VEHICLES, THE OCCURRENCE RATE HAS BEEN LOW (.03% BASED ON 51 REPORTED INCIDENTS OCCURRING AND AN INITIAL POPULATION OF 172,781 VEHICLES AFTER 9 - 12 YEARS OF USE / EXPOSURE) AND THERE ARE NO KNOWN INJURIES, FATALITIES, OR PROPERTY DAMAGE REPORTS DUE TO AN EJECTED SPRING.ALSO, MANY OF THE 51 INCIDENTS OCCURRED AT LOW SPEED OR WHILE THE VEHICLE WAS STOPPED OR PARKED.(2) VEHICLE CONTROL - VEHICLE HANDLING AND CONTROL COULD BE AFFECTED BY THE FRACTURE OF THE UPPER SUSPENSION MOUNT AND/OR THE ASSOCIATED SPRING EJECTION.ODI FIRST IDENTIFIED ITS CONCERN ABOUT CORROSION IN THE UPPER SUSPENSION BRACKET OF SUBJECT VEHICLES IN 2002, AT WHICH TIME MERCEDES PROVIDED A VIDEO THAT SHOWED THAT A VEHICLE COULD BE STEERED, STOPPED, AND CONTROLLED THROUGH VARIOUS MANEUVERS AT HIGH SPEEDS WITH A FRONT COIL SPRING COMPLETELY MISSING FROM THE VEHICLE. DURING PE07-021, IN ADDITION TO REVIEWING THE 2002 VIDEO-TAPE, ODI ENGINEERS DROVE AN EXEMPLAR VEHICLE WITH THE SPRING REMOVED AND SIMULATED VARIOUS COMBINATIONS OF STEERING ANGLES TO ASSESS WHETHER THERE WERE ANY POSSIBLE CONDITIONS / DISPLACEMENTS IN WHICH THE SEPARATED SPRING MIGHT INTERFERE WITH THE WHEELS. IN A VEHICLE WITH THE FRONT SPRING REMOVED, THE TOP OF THE WHEEL CAN LIGHTLY CONTACT THE BOTTOM AREA OF THE WHEEL FENDER DURING HIGH ANGLE TURNS TYPICALLY ASSOCIATED WITH SLOWER SPEED MANEUVERS SUCH AS CITY DRIVING. THE LIGHT TIRE CONTACT GENERATED AN OBVIOUS GRINDING NOISE AND WOULD LIKELY ABRADE OR BEND THE EDGE OF THE FENDER WITH CONTINUED USE.HOWEVER, THE EXTENT OF THE INTERFERENCE WAS NOT SUFFICIENT TO AFFECT VEHICLE STEERING AND DOES NOT OCCUR AT SMALLER TURNING ANGLES ASSOCIATED WITH HIGHWAY DRIVING.ODI HAS NOT IDENTIFIED A SAFETY RELATED DEFECT TREND AT THIS TIME.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING THAT A SAFETY RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF FUTURE CIRCUMSTANCES WARRANT.
NHTSA Action Number: PE07022
Date Opened: 2007-04-19
Date Closed: 2007-08-15
Manufacturer’s Name: BMW of North America, LLC
Component Description: STEERING:ELECTRIC POWER ASSIST SYSTEM
Summary Description: ENGINE COMPARTMENT FIRE
Summary
IN RESPONSE TO AN INFORMATION REQUEST (IR) LETTER SENT BY THE OFFICE OF DEFECTS INVESTIGATION (ODI), BMW STATED THAT THE CAUSE OF THE ALLEGED DEFECT IS AN INSUFFICIENT SEAL OF THE GROUND CABLE OF THE POWER STEERING PUMP AT ITS ATTACHMENT TO THE CHASSIS.WATER INGRESS CAN OCCUR AND THE WATER CAN TRAVEL ALONG THE POWER STEERING PUMP POWER CABLE AND COME IN CONTACT WITH THE POWER STEERING PUMP POWER CABLE CONNECTOR.THE CONNECTOR CAN THEN CORRODE AND A HIGH THERMAL LOAD CONDITION CAN OCCUR.ACCORDING TO BMW, THIS ULTIMATELY COULD RESULT IN A LOCALIZED SMOLDERING CONDITION THAT DOES NOT PROPAGATE. TO CORRECT THE WATER INGRESS ISSUE, BMW IMPLEMENTED CHANGES TO THE WIRE ROUTING, THE POWER STEERINGPUMP CONNECTOR AND THE GROUND EYELET CONNECTION BETWEEN FEBRUARY AND JULY OF 2002. IN A REVIEW OF WARRANTY CLAIM DATA SENT BY BMW, 67 PERCENT OF THE VEHICLES NOTED IN WARRANTY CLAIMS HAD PRODUCTION DATES AFTER AUGUST 1, 2002. ADDITIONALLY, ODI NOTED EIGHT REPORTS OF CONSUMERS WITNESSING FLAMES COMING FROM THE ENGINE COMPARTMENT.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA07-011) TO FURTHER ASSESS THE SCOPE, FREQUENCY ANDPOTENTIAL SAFETY CONSEQUENCES ASSOCIATED WITH THE ALLEGED DEFECT.
NHTSA Action Number: EA07006
Date Opened: 2007-04-18
Date Closed: 2007-09-13
Manufacturer’s Name: General Motors, LLC
Component Description: FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Recall Campaign: 07V349
Summary Description: FUEL TANK LEAKAGE
Summary
GM IS RECALLING (NHTSA RECALL NO. 07V-349) CERTAIN MODEL YEAR (MY) 2002-2004 BUICK RENDEZVOUS, CHEVROLET VENTURE (REGULAR WHEELBASE) AND 2001-2004 PONTIAC AZTEK AND MONTANA (REGULAR WHEELBASE) VEHICLES TO REPLACE FUEL TANKS AND CORRECT A DEFECT THAT MAY ALLOW FUEL LEAKAGE.THE VEHICLE RECALL POPULATION IS RENDEZVOUS AND AZTEK VEHICLES BUILT IN MAY 2003, VENTURE AND MONTANA VEHICLE BUILT IN JUNE THROUGH AUGUST 2002 AND CERTAIN SAME MODEL VEHICLES REGISTERED IN NEVADA, ARIZONA, VIRGIN ISLANDS, PUERTO RICO AND HAWAII THAT WERE BUILT THROUGH NOV/DEC 2003 (DEPENDING ON MODEL).THE TOTAL NUMBER OF VEHICLES RECALLED IS 20,594 (INCLUDES 15,196 SUBJECT AZTEK AND RENDEZVOUS VEHICLES). IN ADDITION TO THE RECALL, GM WILL EXTEND THE WARRANTY ON MY 2002-2004 RENDEZVOUS AND REGULAR WHEEL BASE VENTURE VANS AND MY 2001-2004 AZTEK AND REGULAR WHEELBASE MONTANA VANS NOT INCLUDED IN THE RECALL TO PROVIDE WARRANTY COVERAGE FOR A PERIOD OF 10 YEARS OR 150,000 MILES, WHICHEVER OCCURS FIRST.GM WILL BEGIN NOTIFYING OWNERS IN DECEMBER 2007.GM REPORTS THAT THE FUEL INLET PIPE CONTAINING THE INLET CHECK VALVE (ICV) MAY FRACTURE AND ALLOW FUEL VAPORS OR FUEL TO LEAK OUT.GM DATA REVEALED THAT ELEVATED AMBIENT TEMPERATURES, HIGHER CARBON CONTENT IN THE ICV AND VARIATION IN THE MANUFACTURING PROCESS WERE THE CONTRIBUTING FACTORS FOR POTENTIAL CRACKS IN THE ICV.BEGINNING DECEMBER 2003, GM BUILT VEHICLES WITH A REDESIGNED FUEL TANK/ICV.SUBJECT VEHICLES NOT INCLUDED IN THE RECALL OR EXTENDED WARRANTY DID NOT SHOW A FAILURE TREND SIMILAR TO THE ABOVE VEHICLES..FOR ADDITIONAL DETAILS, SEE RECALL 07V-349.THIS INVESTIGATION IS CLOSED.
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