Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11765961
Complaint Date: 2026-09-21
Fail Date: 2026-05-01
Manufacturer Name: Tesla, Inc.
Vehicle Make: TESLA
Vehicle Model: MODEL 3
Model Year: 2018
Summary
Clunking noise when in reverse and turning.
Read More...NHTSA ID Number: 11765960
Complaint Date: 2026-09-21
Fail Date: 2026-09-10
Manufacturer Name: Volkswagen Group of America, Inc.
Vehicle Make: AUDI
Vehicle Model: A6
Model Year: 2021
Summary
While operating the vehicle under normal driving conditions, the vehicle suffered an immediate, un-commanded loss of engine power and throttle response. The vehicle displayed a critical dashboard restriction stating: “Maximum engine speed 2500 RPM”, forcing an emergency limp-home mode that instantly created a roadway collision hazard. Simultaneously, the vehicle's primary safety and convenience systems dropped completely offline, displaying synchronized, consecutive malfunction alerts for the Central Locking System, Audi Pre Sense (Distance Monitoring), Cross Traffic Assist, and Lane Change/Blind Spot Warning systems. A subsequent professional diagnostic scan confirmed that the vehicle's Engine Control Unit (ECU) has hard-logged active manufacturer fault codes P310A (Low Fuel Pressure Regulation - Fuel Pressure Fluctuates) and P310B (Low Pressure Fuel Regulation - Fuel Pressure Outside Specification). These synchronized electrical and drivetrain failures occur intermittently, yet have specifically occurred multiple times following exposure to moisture, including rainfall, winter slush, and standard car washes. The identical electrical system dropouts were officially reported to two authorized Audi dealership service centers during its active warranty window, but the underlying system failures remain uncorrected, leaving a recurring safety hazard unaddressed.
NHTSA ID Number: 11765959
Complaint Date: 2026-09-21
Fail Date: 2026-09-06
Manufacturer Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: YUKON XL
Model Year: 2022
Summary
The contact owns a 2022 GMC Yukon XL. The contact stated while driving 70 MPH, the accelerator pedal was depressed, and the vehicle lost motive power. The contact's [XXX] was inside the vehicle during the failure. The dealer was contacted by phone. The contact was informed that the failure was not associated with any recall. The vehicle was towed to an independent mechanic where it was diagnosed with fuel pump power control module failure. The contact was informed that the fuel pump power control module needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline); however, the VIN was not associated with the recall. The manufacturer was contacted, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 59,800. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Read More...NHTSA ID Number: 11765958
Complaint Date: 2026-09-21
Fail Date: 2026-02-24
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: DURANGO
Model Year: 2021
Summary
The vehicle was involved in a collision that resulted in deployment of the frontal airbag system. After obtaining the vehicle following the collision, I observed what appears to be an abnormal deployment of the front passenger airbag. The driver frontal airbag deployed outward from the steering wheel into the driver occupant area. However, the front passenger airbag appears to have deployed underneath and/or inside the instrument panel rather than fully deploying outward into the front passenger occupant space. The passenger airbag is visibly located behind and underneath portions of the dashboard. During deployment, the upper passenger-side instrument panel was severely displaced and torn. A large portion of the dashboard was pushed upward toward the windshield, and the dashboard covering separated and tore near the windshield. The airbag itself appears to have remained substantially trapped or obstructed behind the instrument panel instead of fully presenting itself in front of the passenger seating position. This raises a serious safety concern because the purpose of the passenger frontal airbag is to provide occupant protection during a qualifying collision. Based on the condition observed after the crash, I am concerned that a passenger seated in this position may not have received the intended protection from the airbag because of the manner in which it deployed. The vehicle and the relevant components are currently available for inspection. Detailed photographs have been taken documenting the condition of the passenger airbag, instrument panel, dashboard damage, driver airbag deployment, and surrounding components. The vehicle has not been repaired in this area since I discovered the condition, and I am preserving the relevant components so they can be examined if requested. At this time, it is UNKNOWN whether there were any airbag/SRS warning lamps or warning messages before the collision because I was not the owner/operator of the vehicle when the collision
Read More...NHTSA ID Number: 11765957
Complaint Date: 2026-09-21
Fail Date: 2026-09-21
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EXPLORER
Model Year: 2016
Summary
The contact owns a 2016 Ford Explorer. The contact stated that while inspecting the vehicle, the driver's side A-pillar trim unexpectedly detached. The contact stated that the B-pillar trim on the front passenger’s door unexpectedly detached. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available and that the parts were anticipated to be available in March 2027. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 58,000.
Read More...NHTSA ID Number: 11765956
Complaint Date: 2026-09-21
Fail Date: 2026-09-02
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Model Year: 2019
Summary
I am reporting a recurring safety defect with our 2019 Chevrolet Bolt (~80,000 miles). On multiple occasions the left front wheel has overheated severely while driving, accompanied by a rapid, severe side-to-side steering wheel wobble and a burning smell. On XXX after ~35 miles of driving (10+ miles at 50-63 mph), the steering wheel began shaking. We had to pull over and drive slowly along the shoulder, stopping twice to let the wheel cool. The left front wheel measured 627.9°F, while other wheels were under 200°F. On XXX, only three days after replacing the front brake pads and rotors, the left front wheel again overheated to 355°F (other wheels 116-139°F), with a burning smell. The problem is intermittent and has not been reproduced during dealership inspections. The vehicle was inspected by Bennett Chevrolet ([XXX]) and RK Chevrolet ([XXX]) multiple times; each time no cause was found and no repair made, aside from new tires and, most recently, replaced front brake pads/rotors, which did not resolve the issue. We believe this may involve the left front brake/caliper system or another component causing intermittent excessive heat and resistance at the wheel. We are concerned about loss of steering control and fire risk. We are elderly ([XXX] and [XXX]) and one of us is an above-knee amputee, making a roadside breakdown especially dangerous. We have photos/videos of the incidents, temperature documentation, and the old brake pads/rotors retained for inspection. GM EV Concierge case #XXX is open but unresolved. We are requesting this be investigated as a potential safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Read More...NHTSA ID Number: 11765955
Complaint Date: 2026-09-21
Fail Date: 2023-11-01
Manufacturer Name: Volkswagen Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: TIGUAN
Model Year: 2023
Summary
The contact owns a 2023 Volkswagen Tiguan. The contact stated that while driving and accelerating, the vehicle hesitated while moving forward. The vehicle jerked while accelerating. The vehicle was taken to a local dealer where it was diagnosed; however, the vehicle was not repaired. The contact was advised that the failure was not duplicated. The manufacturer was not notified of the failure. The failure mileage was 100.
Read More...NHTSA ID Number: 11765954
Complaint Date: 2026-09-21
Fail Date: 2026-09-11
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: TELLURIDE
Model Year: 2021
Summary
I purchased my 2021 Kia Telluride S new, with only 22 miles from the test drive. XXX (approx. 53,000 miles, vehicle age 18 months): The transmission failed while I was traveling approx. 75-80 mph on a major highway in [XXX]. Upon failure, the vehicle suddenly lurched as if the brakes had locked or the parking brake had been applied, nearly causing us to strike our heads on the dashboard and creating a hazardous situation for other traffic. After the failure, the vehicle would only operate in approx. first through third gears and reverse, and would not exceed 25 mph. We were forced to limp the vehicle off a busy six-lane highway. XXX: Due to parts delays, the vehicle was not returned until November 2022 after the transmission work. XXX (approx. four months later): The vehicle developed engine knock and excessive oil consumption. Advised this may have been related to oil degradation while the vehicle sat waiting for parts. Since then, I had to regularly check and add oil between oil changes. Despite low oil levels, no oil pressure warning light ever appeared. XXX (exact date unknown): While opening the sunroof at a stop, a loud crack occurred and pieces of the sunroof track, plastic and metal, fell onto me and my passenger. The glass is intact but became partially stuck open without the track to guide it. XXX: The engine knock worsened and became a squeal while driving approx. 60 mph. The vehicle lost power, requiring me to turn on hazards and coast off to avoid accident. Dealership mechanic advised that the engine had thrown a rod and blown the oil filter housing gasket. The vehicle is currently at the dealership and available for inspection. Kia has denied coverage despite the failure of a component linked to excessive oil loss and a recently extended 180,000-mile warranty, even after the engine threw a rod following a sudden loss of oil pressure. The failed transmission has likely already been disposed of. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID Number: 11765953
Complaint Date: 2026-09-21
Fail Date: 2023-08-01
Manufacturer Name: General Motors, LLC
Vehicle Make: CADILLAC
Vehicle Model: ESCALADE
Model Year: 2013
Summary
The contact owns a 2013 Cadillac Escalade. The contact stated that while his wife was driving at highway speeds, the "Engine Power Reduced" message was displayed on the instrument panel. The contact stated that the vehicle lost power while depressing the accelerator pedal. The vehicle was pulled over to the shoulder of the highway. The contact stated that his wife was panicked due to the abrupt failure and refused to drive the vehicle. Due to the ongoing failure, the vehicle was towed to the dealer on three separate occasions; however, the dealer failed to duplicate the failure. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.
Read More...NHTSA ID Number: 11765952
Complaint Date: 2026-09-21
Fail Date: 2026-08-28
Manufacturer Name: Mazda Motor Corp.
Vehicle Make: MAZDA
Vehicle Model: CX-50
Model Year: 2026
Summary
I own a brand-new 2026 Mazda CX-50 Hybrid that is currently under the manufacturer's warranty. I am reporting an intermittent failure of the vehicle to respond normally to a selected driving direction. During the first incident on August 28, 2026, I had shifted the vehicle into Reverse. The vehicle indicated that Reverse was selected, but when I pressed the accelerator, the vehicle did not move or respond as expected. I attempted to change the selected driving direction, but the vehicle was not responding normally to the shift commands.l, again responding as if it were in neutral. I was unable to get the vehicle to operate normally until I turned the vehicle completely off, waited, and restarted it. After restarting, the vehicle began responding normally and was able to engage and move as expected. I captured the first incident on video. The video shows the vehicle's behavior during the event. The same issue occurred again on Sept21, 2026. Again, the vehicle did not respond normally to the selected driving direction and accelerator input. I had to turn the vehicle off and restart it before normal operation returned. This concerns me because the vehicle is intermittently failing to respond and move as commanded. The fact that normal operation returns after the vehicle is shut off and restarted makes the problem particularly difficult to reproduce, but it has now occurred more than once. I have reported the issue to my Mazda dealership and am requesting that the vehicle be inspected and diagnosed under warranty. I have also identified other NHTSA owner complaints involving 2025 and 2026 Mazda CX-50/CX-50 Hybrid vehicles describing similar symptoms, including failure to engage a selected direction, unexpected movement in the opposite direction, lack of vehicle response, and normal operation returning after the vehicle is shut off and restarted.
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