Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11751660
Complaint Date: 2026-07-20
Fail Date: 2026-07-07
Manufacturer Name: Toyota
Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: RAV4 PLUG-IN HYBRID
Model Year: 2026
Summary
On 7/7/2026, while driving on a local road at under 600 miles from purchase (590 on odometer), the dashboard displayed a warning that something was critically wrong and instructed the driver to pull over immediately. Once pulled over, the vehicle lost the ability to shift and became fully inoperable. Multiple alerts triggered simultaneously: Drive-Start Control System, AWD System, Check Engine, Integrated System Warning (TSS malfunction), and Hybrid System. The vehicle would not power on for 15-20 minutes, after which it powered on with some functionality restored (possibly an internal reboot), though alerts remained present. It came to rest partially obstructing a live traffic lane with no ability to move further off the road, creating a collision risk. Vehicle was flatbed towed to the dealership. Dealership held the vehicle one week (7/7-7/14). Technician confirmed alerts were genuine but could not reproduce the fault after ~38 miles of test driving. Only historical communication codes detected; no active diagnostic trouble codes (DTCs) present. Vehicle was returned with no repair and no identified cause. Unsure if dealer service center contacted Toyota engineering for help. This is the second distinct electrical/software anomaly in ~5 weeks. On 6/18/2026, the traction battery dropped to 0% overnight despite being securely plugged in at 63%; the rear liftgate was also found open unexpectedly. This resolved on its own; vehicle was not serviced. Vehicle is available for inspection.
NHTSA ID Number: 11751659
Complaint Date: 2026-07-20
Fail Date: 2025-07-15
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EXPEDITION
Model Year: 2016
Summary
The contact owns a 2016 Ford Expedition. The contact stated that while reversing, the rear-view camera displayed a blank screen. The message “Camera Unavailable” was displayed. The contact later received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention). The vehicle was taken to the dealer, and the recall repair was completed. The contact was informed that the rear-view camera was inoperable after the recall repair was performed. The contact was informed that a diagnostic test was needed, and a diagnostic fee was provided. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The contact was referred to the dealer for assistance. The failure mileage was approximately 70,000.
NHTSA ID Number: 11751658
Complaint Date: 2026-07-20
Fail Date: 2026-06-29
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: CHARGER
Model Year: 2019
Summary
I was traveling 58 mph on hwy 270 in Malvern Arkansas. The power steering turned off, the emergency brake engaged and flashed, and the ABS shut off. I replaced the steering sensor with an original mopar part off of my vin number and if i turn tightly it still triggers a code. The entire sensor and spring has been relplaced. It was obvious the original part shorted out It is VERY SENSITIVE to heat, the hotter it gets the more shut down of power steering, and activating the emergency brake while driving is experienced. I bought this car new and have taken excellent care of it.
NHTSA ID Number: 11751657
Complaint Date: 2026-07-20
Fail Date: 2026-07-14
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SPORTAGE
Model Year: 2024
Summary
On Tuesday, July 14th I started my vehicle around 6:30 am and started to drive. Once I was driving, I had multiple warning lights on my dash showing and my power steering failed on me. I stopped the vehicle, put it in park and turned it off. I restarted the car and still had the various warning lights and no power steering. The car was driving fine with no warning lights at 4:50 am that morning and again at 6:15 am that morning. I managed to drive the 2 miles home at a low rate of speed with no power steering since there were not many cars out. I called the Kia dealership and contacted a tow truck to take the vehicle in. The tow truck driver saw the warning lights as well and had to maneuver the car with no power steering onto his truck. Once Kia did the initial inspection, they said there were no warning lights and the power steering worked. They were going to conduct a more thorough inspection on Friday to see what the issue was. I called end of day Friday and was told they would need more time to inspect since they could not find any issues with the car. The know the warning light had shown up but if they could not recreate the issue then the car would not be looked at further. This is the 3rd issue with this vehicle that the dealer could not recreate. I've had the vehicle stall on me at a light when I was stopped or at a stop sign as well as not accelerate when I was at a high rate of speed in an emergency situation. This issue puts me and my family at risk if I were to be driving during a busy period or on a highway. My car is only 2 years old and has under 32k miles, I drive it frequently to visit family 4 hours away. I am to pick up my car from the Kia dealer and I am scared to drive this car. I feel it's a deathtrap and an accident waiting to happen. Kia said I can always trade it in for a new car, but no thank you.
NHTSA ID Number: 11751656
Complaint Date: 2026-07-20
Fail Date: 2026-07-13
Manufacturer Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: PATHFINDER
Model Year: 2024
Summary
I have had to replace my rear brake pads and machine rotors at 15k and 28k miles. I’ve never had to replace my front brakes- the issue is not my driving. I was told not to use my lane assist b/c it wears brakes and have t ever used. In addition the seatbelt warning dings while driving with no person nor anything on the seat. I have to pull off the freeway, turn the car off and restart it to stop the dinging.
Read More...NHTSA ID Number: 11751655
Complaint Date: 2026-07-20
Fail Date: 2026-07-19
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EDGE
Model Year: 2024
Summary
Vehicle Information Year: 2024 Make: Ford Model: Edge VIN: [XXX] Description of the Safety Issue I am submitting this complaint regarding the unexpected failure of the panoramic glass roof on my 2024 Ford Edge. The vehicle was parked in my residential driveway. As I began backing out of the driveway, I heard a very loud explosion or bang. I immediately stopped and inspected the vehicle. I discovered that the panoramic glass roof had shattered outward. There had been no collision, no rollover, no object striking the vehicle, and no severe weather. The vehicle had simply been sitting in my driveway before I began backing out. The interior sunshade was closed at the time of the incident. After the glass shattered, a substantial amount of broken glass remained on top of the closed sunshade and around the roof opening. I also observed that there was essentially no broken glass in my driveway, which suggests the glass failed from within the panel rather than from an external impact. This sudden failure occurred without warning and created a significant safety concern. Had this happened while I was driving at highway speeds with passengers in the vehicle or with the sunshade open, the results could have been much more dangerous due to falling glass and the driver's distraction. I am requesting that NHTSA investigate this incident to determine whether similar failures are occurring in 2024 Ford Edge vehicles and whether this represents a potential safety defect involving panoramic sunroofs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID Number: 11751654
Complaint Date: 2026-07-20
Fail Date: 2023-01-01
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: OPTIMA
Model Year: 2013
Summary
Paint began chipping/flaking off little by little everytime I washed the car. It’s a common occurrence with snowy white Kia paint in this year
Read More...NHTSA ID Number: 11751653
Complaint Date: 2026-07-20
Fail Date: 2026-06-30
Manufacturer Name: General Motors, LLC
Vehicle Make: BUICK
Vehicle Model: ENCLAVE
Model Year: 2019
Summary
2019 Buick Enclave (GM) w/ 29481 miles, consistently serviced and in excellent working order. In city traffic about 45-50MPH, no warning lights until total electrical/power failure - no power, no steering, no electrical/lights. Car is owned by [XXX] mother-in-law ([XXX]). Her daughter ([XXX]) was driving. Had [XXX] been driving, there would have been a wreck. [XXX] was able to coast into a corner gas station/garage. Buy next day mechanic was able to isolate failure to alternator. Since we performed the repair at the closest mechanic, I do not know what GM knows. I see on internet a high volume of alternator failures in Enclaves. It doesn't seem an alternator failure should be so abrupt, without warning and with such dire immediate impact. GM has said they 'may' have been able to help with the cost of the repair if we had had it done at an authorized service center. Frankly, this feels like a trap (and Nissan did exactly this to me 2 years ago - asking me to tow into their service center and then saying 'oops, sorry, no warranty ... ). GM should buy their failed alternator back and study why it failed and why that failure had this impact to the vehicle. The repair was made with a GM part - honestly, not sure if that's good or bad, but there is no excuse for GM to not own their part failure. No one other than the mechanic has inspected the car. He would probably be glad to speak to NHTSA. No prior warning lights, messages, symptoms. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID Number: 11751652
Complaint Date: 2026-07-20
Fail Date: 2026-07-20
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V HYBRID
Model Year: 2024
Summary
My 2024 Honda CRV Sport Touring Hybrid AWD has the very same engine and parts as the Canadian model. So far the Canadian version with the exact same equipment as well as the U.S. version has a poorly designed HEAD GASKET that have resulted in NUMEROUS engine failures with no warning. In CANADA the engines have been recalled for this safety concern and resulting catastrophic engine failure. My complaint is that since there are many drivers in the U.S. that have the EXACT same engine with the EXACT same problem deserve the SAME recall to correct this manufacturing defect that will result in an UNSAFE condition without repair.
NHTSA ID Number: 11751651
Complaint Date: 2026-07-20
Fail Date: 2025-05-20
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 1500
Model Year: 2016
Summary
The contact owns a 2016 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle intermittently went into LIMP Mode. The contact stated that the "Drive to Park" and "Pull Over and Shift Gear" messages were displayed on the instrument panel. The failure had occurred on several occasions. The vehicle was taken to a dealer, where repairs were performed, including recall repairs and the replacement of an emissions system fan; however, the failure persisted. The contact stated that the vehicle shut off and failed to restart, and the vehicle remained in LIMP Mode. The vehicle was inoperable. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 170,000.
Search NHTSA Database for Recalls
Search NHTSA Database for (TSB’s) Technical Service Bulletins
Technical Service Bulletins TSB’s List
Search NHTSA Database for Vehicle Investigations
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for Ford, for Lincoln, and for Mazda ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.