Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11751143
Complaint Date: 2026-07-17
Fail Date: 2026-07-12
Manufacturer Name: Honda
(American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PROLOGUE
Model Year: 2024
Summary
I was traveling on Interstate 80 with adaptive cruise control set at 70. The cruise control normally recognizes slower cars ahead and slows or stops as necessary. I saw that cars were stopped ahead so I reduced the cruise control setting to 60 to "help" it slow down. However, we came up fast on the stopped cars and the car did not slow. I had to manually brake to avoid a collision. The car's speed was about 67 when I applied the brakes. The car acted like slowing to the new cruise control setting of 60 was overriding the collision avoidance. I recently had much of the software in the car updated due to a recall and the adaptive cruise control seems to be acting differently now. Weather was clear, around 4pm, and the roads were dry. We were Eastbound around a slight left curve (not sharp) and traffic was stopped ahead in all 5 lanes, so the system should have noticed the obstacles ahead.
Read More...NHTSA ID Number: 11751142
Complaint Date: 2026-07-17
Fail Date: 2026-07-12
Manufacturer Name: BMW of North America, LLC
Vehicle Make: BMW
Vehicle Model: 328I
Model Year: 2015
Summary
The engine intake tract, PCV infrastructure, and the main lower engine wiring harness loom failed due to improper reassembly during Federal Safety Recall 24V-608. The technician left the main intake coupler completely loose and spinning freely by hand, and left the MAF sensor crooked. This introduced a massive unmetered air leak and severe vacuum leaks. Simultaneously, the technician over-tensioned, pinched, or damaged the Cylinder 2 wiring loom components. The vehicle is currently parked dead and untouched at my residence, and it is 100% available for immediate federal or corporate inspection.The unsealed intake tract and damaged wiring harness caused the engine to run dangerously lean at highway speeds. This resulted in sudden, violent engine shuttering, rapid deceleration, severe mechanical engine knocking, and a terminal Cylinder 2 misfire. This component failure caused an immediate loss of vehicle propulsion on a high-speed public highway, creating an extreme risk of a high-speed collision and leaving the vehicle completely disabled. The issue has not yet been physically inspected by a third party because the vehicle is unsafe to drive. I went to the originating dealer (BMW of Henderson) in person on July 16, 2026, to coordinate a safety re-inspection under an active BMW North America Corporate Case. Dealership management actively obstructed the safety process, gave technically impossible justifications regarding the recall execution, and flatly refused to dispatch a complimentary flatbed tow. They attempted to hold the safety re-inspection hostage behind out-of-pocket customer towing costs and upfront retail diagnostic fees. There were 0 mechanical warnings or symptoms prior to the recall. The vehicle was meticulously maintained with 5,000-mile oil changes and a perfectly tight timing chain. The severe drivetrain malfunction warnings, violent front-end shaking, and terminal engine knocking appeared after picking up my car.
NHTSA ID Number: 11751141
Complaint Date: 2026-07-17
Fail Date: 2026-07-08
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: ALFA ROMEO
Vehicle Model: STELVIO
Model Year: 2025
Summary
The contact owns a 2025 Alfa Romeo Stelvio. The contact stated that while driving 70 MPH, there was an abnormally loud sound coming from the vehicle, and the interior sunroof glass panel shattered. The vehicle was taken to a local dealer and remained with the dealer for additional repairs. The repairs were made as per the insurance provider. The manufacturer was made aware of the failure. The failure mileage was approximately 22,000.
NHTSA ID Number: 11751140
Complaint Date: 2026-07-17
Fail Date: 2025-12-31
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2020
Summary
The uconnect touch screen is delaminating. It is causing issues with being able to use the backup camera with accuracy because the delamination causes a visual distortion. Also, it has been causing issues with the controls where it repeatedly gets stuck and ghost touches options in the vehicle while driving, which is concerning. The delamination started as a small spot and has rapidly increased to half the screen. This is clearly a widespread chronic issue/defect with many Jeep GC models, if you look online. The screen is a big component in operating and functions in the vehicle. Having a defect which causes sight impairment and control changes while in motion is dangerous.
NHTSA ID Number: 11751139
Complaint Date: 2026-07-17
Fail Date: 2025-02-03
Manufacturer Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SANTA FE SPORT
Model Year: 2018
Summary
The engine on this vehicle suffers from a severe oil consumption defect that was first officially reported to the authorized dealership on February 3, 2025 at approximately 90,000 miles while under the factory powertrain warranty. The vehicle completely empties its engine oil supply in under 1,000 miles of normal driving. Running entirely out of oil within such a short interval poses an imminent, extreme risk of sudden engine seizure, catastrophic mechanical failure, and sudden stalling at highway speeds. The manufacturer and dealership have physically documented this rapid depletion of oil over a 17-month period but are refusing to replace the defective components, instead attempting to force this unsafe vehicle back onto public roads for repetitive driving tests.
Read More...NHTSA ID Number: 11751138
Complaint Date: 2026-07-17
Fail Date: 2026-07-16
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SPORTAGE
Model Year: 2020
Summary
My 2020 Kia sportage spontaneously caught fire. It started smoking about 1/3 mile from my destination. There were no dash lights on and the temperature gauge was not elevated and was below half so it wasn’t the engine overheating. I pulled into the parking lot and shut off the car and the smoke then increased and turned darker rapidly and the car caught fire and was quickly engulfed and then there were several explosions. The car was a complete loss. Had I taken any more time to figure out the smoke I would have been a casualty.
NHTSA ID Number: 11751137
Complaint Date: 2026-07-17
Fail Date: 2026-07-17
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2023
Summary
Unintended acceleration / accelerator pedal stuck. Vehicle accelerated uncontrollably (>75 mph) on two-lane road despite heavy braking. Could not regain control for over 1 minute. This is the second incident (first in Nov 2025, reported to Serra Honda Sylacauga with no issues found per service department). Video evidence available.
NHTSA ID Number: 11751136
Complaint Date: 2026-07-17
Fail Date: 2026-07-17
Manufacturer Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: PATHFINDER
Model Year: 2020
Summary
After only 110,000 miles, my local Nissan service center (Advantage Nissan, 5101 Auto Center Blvd, Bremerton, WA 98312) states that the timing chain is loose. The repair estimate is in excess of $6000. The expense is because it requires removal of the engine to effect repairs. Research reveals that timing chain issues at 100000+ miles are common for this vehicle. It is the expectation that the timing chain system last the lifespan of the vehicle. The result is that owners pay more than half of the original price simply for maintenance because of Nissan's choice to use substandard parts in a critical system, a fact they learned with earlier models where timing chain issues and recalls occured. I'm retired and can't afford to maintain this vehicle by spending $6000 every 100000 miles.
NHTSA ID Number: 11751135
Complaint Date: 2026-07-17
Fail Date: 2026-05-15
Manufacturer Name: Volkswagen Group of America, Inc.
Vehicle Make: AUDI
Vehicle Model: A5
Model Year: 2025
Summary
I have Autoimmune disorder and extreme inflammation. Simply Google Dissecting Cellulitis of the Scalp to truly understand how much i hate my glass or whatever material roof which after Ceramic Tinting limousine tint the roof my condition has worsen since I got this vehicle last November. I've always had Audis and I need help please!
Read More...NHTSA ID Number: 11751134
Complaint Date: 2026-07-17
Fail Date: 2026-07-17
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 1500
Model Year: 2022
Summary
"I am filing a formal safety complaint regarding a recurring, dangerous safety violation in my 2022 Ram truck. The entire Uconnect infotainment screen completely blacks out, freezes, and enters an unexpected reboot cycle while the vehicle is in operation. This total system failure causes an intermittent, complete loss of the rearview backup camera, creating an immediate crash hazard and placing the vehicle in direct non-compliance with Federal Motor Vehicle Safety Standard 111 (FMVSS 111). Furthermore, when the system crashes, it completely disables all cabin environment controls—preventing the use of the windshield defroster—and creates a severe, unpredictable distraction while driving in traffic until the system finishes recycling."
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