Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.



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NHTSA ID Number: 11751153

Complaint Date: 2026-07-17

Fail Date: 2026-07-15

Manufacturer Name: TeslaeBay logo, Inc.

Vehicle Make: TESLAeBay logo

Vehicle Model: MODEL Y

Model Year: 2026


Summary

On many occasions in the year we have owned our TeslaeBay logo Model Y, we have experienced sudden, unexplained braking while using the Traffic Aware Cruise Control (TACC) feature. We have experienced several near-misses of cars or semi tractor trailers rear-ending us. These incidents were avoided by quick reaction of the Tesla driver to override the TACC. I have documented several incidents using the dash camera on the car and have assembled a spreadsheet of times and places of occurrence that correspond to the videos. One TeslaeBay logo service representative dismissed my complaint by saying the feature is working as designed, so nothing further was done. A representative at a different dealership acknowledged that it is a known characteristic in the current firmware and they expect it to be addressed in a future software update. As I said, we have been experiencing this for over a year. It is a clear safety hazard, not only for the TeslaeBay logo driver and passengers, but also for any vehicle following who has to react to the sudden, unexpected braking.

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NHTSA ID Number: 11751152

Complaint Date: 2026-07-17

Fail Date: 2023-05-26

Manufacturer Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: F-150

Model Year: 2016


Summary

Transmission downshifted rapidly. Wrench came on and then the transmission quit.

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NHTSA ID Number: 11751151

Complaint Date: 2026-07-17

Fail Date: 2026-07-16

Manufacturer Name: ChryslereBay logo (FCAeBay logo US, LLC)

Vehicle Make: JEEPeBay logo

Vehicle Model: WRANGLER

Model Year: 2020


Summary

The contact owns a 2020 JeepeBay logo Wrangler. The contact stated that while reversing at an undisclosed speed, the instrument cluster flickered, the infotainment screen was inoperative, the vehicle shuddered, and then stalled. No warning lights were illuminated. The vehicle was taken to a dealer, where it was initially diagnosed that the auxiliary battery needed to be replaced; upon further inspection, the dealer discovered that the vehicle was equipped with a mild hybrideBay logo battery and that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.

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NHTSA ID Number: 11751150

Complaint Date: 2026-07-17

Fail Date: 2026-06-30

Manufacturer Name: General MotorseBay logo, LLC

Vehicle Make: CHEVROLETeBay logo

Vehicle Model: TRAX

Model Year: 2026


Summary

The contact owns a 2026 ChevroleteBay logo Trax. The contact stated that while driving 35 MPH, the messages “Service Stabili-track” and “Steering Assist Reduced” were displayed. The vehicle was difficult to control while driving. The vehicle was taken to the local dealer, where it was diagnosed and determined that the driver's side wheel speed sensor was not properly secured in the hub. The vehicle was test-driven for six miles. The dealer properly secured the wheel speed sensor inside the hub. The bolt was replaced and repaired. The manufacturer was notified, and a case was opened. The failure mileage was approximately 32.

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NHTSA ID Number: 11751149

Complaint Date: 2026-07-17

Fail Date: 2026-03-01

Manufacturer Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: BRONCO

Model Year: 2023


Summary

The MIC hard top component on my FordeBay logo Bronco is cracking. I have gotten it replaced twice through FordeBay logo for the same issue, but now this is my 3rd top and the issue keeps coming back.

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NHTSA ID Number: 11751148

Complaint Date: 2026-07-17

Fail Date: 2026-06-27

Manufacturer Name: ChryslereBay logo (FCAeBay logo US, LLC)

Vehicle Make: RAMeBay logo

Vehicle Model: 1500

Model Year: 2026


Summary

Truck went off when braking in traffic. Numerous times. Dealer unable To duplicate. Video was Sent to them. Headlights flash off sometimes at night when applying brakes.

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NHTSA ID Number: 11751147

Complaint Date: 2026-07-17

Fail Date: 2026-01-01

Manufacturer Name: Toyota Motor Corporation

Vehicle Make: TOYOTAeBay logo

Vehicle Model: PRIUS V

Model Year: 2013


Summary

My Prius had brake warning lights come on around December 2025. Turns out the brake accumulator had an internal leak. After doing some research, I discovered this was a known brake booster issue that Toyota has not issued a recall on. They do have an extended warranty program, but my vehicle did not qualify. The warning lights did not come on until after the 10 years or 150k miles cutoff for the warranty. ToyotaeBay logo's refusal to issue a recall and limits of their warranty program are clearly a move to avoid paying for repairs incurred as a result of defective manufacturing. Why should I be ineligible for reimbursement just because my vehicle is 13 years old rather than 10? Please make ToyotaeBay logo issue a recall or extend their Customer Support Program No. POL18-03.

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NHTSA ID Number: 11751146

Complaint Date: 2026-07-17

Fail Date: 2026-07-13

Manufacturer Name: ToyotaeBay logo Motor Corporation

Vehicle Make: TOYOTAeBay logo

Vehicle Model: SIENNA HYBRIDeBay logo

Model Year: 2024


Summary

Unexplained acceleration during braking which has caused the vehicle to appear to accelerate further during braking actions causing driver to apple brakes harder

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NHTSA ID Number: 11751145

Complaint Date: 2026-07-17

Fail Date: 2026-06-25

Manufacturer Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: EXPEDITION

Model Year: 2020


Summary

2020 Ford Expedition MAX. FordeBay logo issued Safety Recall 26S48 / NHTSA 26V402 confirming a transmission park pawl defect causing potential rollaway and crash risk. Remedy not available until Q2 2027. Vehicle has experienced the exact defect symptoms since at least November 2025 including stuck-in-park diagnostic codes and shifting anomalies. Prior to November 2025 the transmission failed to execute a commanded shift at approximately 65mph while passing another vehicle on an expressway causing sudden unexpected deceleration with family members present — a near-miss consistent with the park pawl defect Ford now confirms. An authorized Ford dealer visit in June 2026 for computer reprogramming included verbal acknowledgment of transmission concerns but no documentation on the repair order. Eight days later FordeBay logo issued Recall 26S48. Separately this vehicle has generated over 1,400 Restraints Indicator Lamp Warnings logged in Ford’s own connected vehicle app since at least April 2023. Restraints warnings began within 30 days of purchase at under 400 miles. Ford issued Recall 26S34 / NHTSA 26V344 for Front Seatbelt Retractor inspection on this vehicle. On multiple dealer visits spanning 2021 to 2026 service advisers verbally acknowledged the restraints warning but documented no concern and performed no diagnostic action on repair orders. Ford’s telematics platform received all warnings in real time with no proactive owner notification. Remedy not available for either recall.

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NHTSA ID Number: 11751144

Complaint Date: 2026-07-17

Fail Date: 2026-07-10

Manufacturer Name: HondaeBay logo (American HondaeBay logo Motor Co.)

Vehicle Make: ACURAeBay logo

Vehicle Model: MDX

Model Year: 2016


Summary

Catastrophic Engine failure. Engine shook, then loss power. Multiple lights went off. Repair shop found metal shavings in the oil pan. Later diagnosed by specialist with cam/rocker engine issue. Recommended action was engine replacement.

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