Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.



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NHTSA ID Number: 11751163

Complaint Date: 2026-07-17

Fail Date: 2026-07-17

Manufacturer Name: Hyundai Motor America

Vehicle Make: HYUNDAIeBay logo

Vehicle Model: TUCSON HYBRIDeBay logo

Model Year: 2025


Summary

The instrument cluster continues to fail after repair to Hyundai recall #304 was done. Heads-up display failed, flickered, restarted. Instrument cluster turned off and flashed “signal not found” for approximately 45 minutes before returning. Necessary information to legally and safely drive was inaccessible including speed, fuel readings, status of regenerative breaking, error lights, and cruise control information.

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NHTSA ID Number: 11751162

Complaint Date: 2026-07-17

Fail Date: 2026-07-17

Manufacturer Name: HyundaieBay logo Motor America

Vehicle Make: HYUNDAI

Vehicle Model: TUCSON HYBRIDeBay logo

Model Year: 2025


Summary

The instrument cluster continues to fail after repair to HyundaieBay logo recall #304 was done. Heads-up display failed, flickered, restarted. Instrument cluster turned off and flashed “signal not found” for approximately 45 minutes before returning. Necessary information to legally and safely drive was inaccessible including speed, fuel readings, status of regenerative breaking, error lights, and cruise control information.

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NHTSA ID Number: 11751161

Complaint Date: 2026-07-17

Fail Date: 2026-07-17

Manufacturer Name: HyundaieBay logo Motor America

Vehicle Make: HYUNDAI

Vehicle Model: TUCSON HYBRIDeBay logo

Model Year: 2025


Summary

The instrument cluster continues to fail after repair to Hyundai recall #304 was done. Heads-up display failed, flickered, restarted. Instrument cluster turned off and flashed “signal not found” for approximately 45 minutes before returning. Necessary information to legally and safely drive was inaccessible including speed, fuel readings, status of regenerative breaking, error lights, and cruise control information.

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NHTSA ID Number: 11751160

Complaint Date: 2026-07-17

Fail Date: 2026-07-17

Manufacturer Name: Hyundai Motor America

Vehicle Make: HYUNDAIeBay logo

Vehicle Model: TUCSON HYBRIDeBay logo

Model Year: 2025


Summary

Electronic display keeps rebooting while driving. Today dashboard info (speedometer, tach, gas level, etc.) totally blacked out for a 25 mile trip. Couldn't tell how the speed, how much gas left, etc. Vehicle has been serviced twice for this, most recently 6/30/2026. Software upgrade did not fix.

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NHTSA ID Number: 11751159

Complaint Date: 2026-07-17

Fail Date: 2026-07-17

Manufacturer Name: ChryslereBay logo (FCAeBay logo US, LLC)

Vehicle Make: CHRYSLEReBay logo

Vehicle Model: TOWN AND COUNTRY

Model Year: 2015


Summary

The contact owns a 2015 ChryslereBay logo Town and Country. The contact stated that while sitting in the vehicle with the vehicle turned off, the front driver's side seat headrest exploded without warning or impact. There was no injury sustained; however, the contact had a headache afterwards. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 157,000.

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NHTSA ID Number: 11751158

Complaint Date: 2026-07-17

Fail Date: 2026-07-15

Manufacturer Name: ChryslereBay logo (FCA US, LLC)

Vehicle Make: JEEPeBay logo

Vehicle Model: WRANGLER

Model Year: 2019


Summary

Instrument panel cluster has malfunctioned. Spedometer, tachometer, odometer, fuel guage, oil temperature, tire pressuer, and several other dashboard displays both analog and digital are not functional. The instruments on the dashboard have gone blank and do not provide a reading when the car is powered on. As a consequence of the instrument panel cluster failure, I am unable to see my exact speed, potential vehicle warning indications, and fuel levels while operating the vehicle putting the safety of myself and others at risk. The vehichle has a history of dealership and mechanic inspections. No warning lamps, messages, or other symptoms were evident prior to the failure of the instrument panel cluster.

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NHTSA ID Number: 11751157

Complaint Date: 2026-07-17

Fail Date: 2025-02-10

Manufacturer Name: ToyotaeBay logo Motor Corporation

Vehicle Make: TOYOTAeBay logo

Vehicle Model: HIGHLANDER

Model Year: 2019


Summary

I am writing to formally document a series of unresolved mechanical issues with my vehicle, culminating in a complete transmission failure, and to request assistance in resolving this matter. The timeline of events is detailed below: *Winter 2024: I first noticed a persistent buzzing sound originating from the engine compartment. Because this symptom primarily occurred during low ambient temperatures, I initially attributed it to the cold weather. The mileage on this vehicle was around 50k miles. *Spring 2024: I contacted the dealership to report the noise. I was advised that the issue was likely related to a worn belt. Subsequent inspection, however, proved this diagnosis to be incorrect, and the root cause of the noise remained unresolved. *Fall 2024: The engine buzzing returned. Concurrently, a severe driveability issue emerged. On multiple occasions after shifting from Park to Drive, the vehicle failed to engage the gear properly, behaving as though it were in Neutral and preventing any acceleration. This would occur while driving and stopped at redlights, which posed a major safety concern as I was transporting my newborn and young child with me. * February 2025: The vehicle became entirely inoperable. Unfortunately, this failure occurred around 62k miles, AFTER my 60k mile warranty expired, (which i was unaware of). Given that these symptoms began during the winter of 2024 and were reported to the dealership early on, it is clear that the initial diagnostics failed to identify a developing and critical transmission defect. I conducted research and discovered this is a recurring issue with ToyotaeBay logo Highlanders, and other vehicles with the model UA80 transmission. ToyotaeBay logo posted a service bulletin, extending vehicles from 2017 & 2018 but have yet to address the 2019 through current models to date with reports of the same transmission issues.

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NHTSA ID Number: 11751156

Complaint Date: 2026-07-17

Fail Date: 2026-06-30

Manufacturer Name: General MotorseBay logo, LLC

Vehicle Make: CHEVROLETeBay logo

Vehicle Model: TAHOE

Model Year: 2022


Summary

Driving the vehicle down the highway at approximately 65 miles per hour, the check engine light came on and the engine went into limp mode, slowing immediately. Upon getting the vehicle to the left shoulder on a busy highway, the vehicle displayed "engine overheating", "battery low", and 0% oil life. A full oil and filter change had been done less than 1000 miles ago and upon checking the oil, it was at the correct level. The engine completely failed and is not being replaced at a ChevroleteBay logo dealership. I completed the recall N252494003 on March 5th, 2026 which comprised of an engine inspection, higher viscosity oil, a new oil cap, filter replacement, and owner's manual insert. The engine still failed and required replacement despite having this done.

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NHTSA ID Number: 11751155

Complaint Date: 2026-07-17

Fail Date: 2026-07-09

Manufacturer Name: FordeBay logo Motor Company

Vehicle Make: FORDeBay logo

Vehicle Model: FUSION

Model Year: 2016


Summary

The back up camera recall has been open since 10/2025 . I was backing up using the camera than it just went blank

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NHTSA ID Number: 11751154

Complaint Date: 2026-07-17

Fail Date: 2026-07-14

Manufacturer Name: General MotorseBay logo, LLC

Vehicle Make: CHEVROLETeBay logo

Vehicle Model: BOLT EV

Model Year: 2027


Summary

The main infotainment screen provides the critical safety rear view display screen for the rear view camera. This is a legally required function for this vehicle, a 2027 ChevroleteBay logo Bolt RS. The failure of the screen means that a clear view towards the back of the vehicle is unavailable. Reversing without the display is hazardous and may result in hitting an object, animal, or person. Online ChevroleteBay logo customer service suggested a soft reset. This did not solve the problem. The problem has been intermittent, but is now permanent. The vehicle, which has only 500 miles and is under its new car warranty, was brought back to a Chevrolet dealer. The dealer disassembled the screen and confirmed the screen failure. The dealer does not have the part. The manufacturer doesn't have the part. The dealer is ordering it from a 3rd party. There is no estimated time for receiving the part.

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THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
108 Reviews
THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
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