Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.



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NHTSA ID Number: 11751223

Complaint Date: 2026-07-17

Fail Date: 2026-04-17

Manufacturer Name: HondaeBay logo (American HondaeBay logo Motor Co.)

Vehicle Make: HONDA

Vehicle Model: CR-V

Model Year: 2022


Summary

On or about April 17, 2026, while driving my 2022 HondaeBay logo CR-V equipped with the 1.5L turbocharged engine (approximately 53,890 miles), I experienced a sudden loss of engine power and performance. There were no warning lights, warning messages, or other symptoms prior to the incident. The first indication of a problem occurred during the failure itself. Diagnostic testing later identified DTC P0299 (turbocharger underboost). The vehicle was transported to an authorized Honda dealership (Stokes HondaeBay logo North), where technicians diagnosed a catastrophic turbocharger failure. During their inspection, they determined that metal from the failed turbocharger had contaminated the engine and recommended complete engine replacement. The sudden loss of engine power created a significant safety concern because the vehicle could not accelerate normally in traffic. A loss of power while merging onto a highway, crossing an intersection, or attempting to avoid another vehicle could increase the risk of a collision. The failure was confirmed by the authorized Honda dealership. The vehicle was also inspected by American Honda as part of its warranty review. Although Honda denied warranty coverage, I am submitting this complaint to report what I believe is a potential safety-related failure involving the turbocharger and resulting engine damage. The vehicle remains available for inspection if requested. I respectfully ask NHTSA to determine whether similar failures are occurring in other 2022 HondaeBay logo CR-V vehicles equipped with the 1.5L turbocharged engine and whether further investigation is warranted.

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NHTSA ID Number: 11751222

Complaint Date: 2026-07-17

Fail Date: 2026-07-17

Manufacturer Name: HyundaieBay logo Motor America

Vehicle Make: HYUNDAIeBay logo

Vehicle Model: SANTA FE HYBRIDeBay logo

Model Year: 2026


Summary

Depending on the angle of the vehicle and the sun, around the heads up display the sun will reflect off of the plastic causing a thick bar of light on the windshield. This can make it very hard to see while driving and is right in the line of sight. Brought the car to the dealership and was able to reproduce it under the right conditions with another vehicle of the exact same model. In attached photos, it shows the glare in 3 different spots. It's all depending on the angle of the sun and vehicle but it's all across the heads up display.

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NHTSA ID Number: 11751221

Complaint Date: 2026-07-17

Fail Date: 2025-05-08

Manufacturer Name: Ford Motor Company

Vehicle Make: FORDeBay logo

Vehicle Model: EDGE

Model Year: 2018


Summary

Our Edge has the Ford known coolant leak issue. When we talked with Ford, they flat out refused to help in any way. Buying a bottle of coolant about every month and a half now until funds are raised for the new engine/long block.

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NHTSA ID Number: 11751220

Complaint Date: 2026-07-17

Fail Date: 2026-07-07

Manufacturer Name: KiaeBay logo America, Inc.

Vehicle Make: KIAeBay logo

Vehicle Model: TELLURIDE

Model Year: 2025


Summary

clear coat is coming off of 2025 white kiaeBay logo Telluride

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NHTSA ID Number: 11751219

Complaint Date: 2026-07-17

Fail Date: 2026-07-10

Manufacturer Name: FordeBay logo Motor Company

Vehicle Make: FORD

Vehicle Model: EXPLORER

Model Year: 2020


Summary

While traveling uphill in a turn on a county highway the 4WD fault notification arrived on the dash cutting power to the front 2 wheels. The vehicle slipped however was able to regain control. If road condition had been poor I could of slipped into on coming traffic causing a wreck. I took the vehicle to the dealership and they identified that the front axle disconnect actuator was failing and needed to be replaced. Two weeks prior to the code appearing, I had two episodes of unusual binding while in reverse. Ford has issued a TSB long ago to fix this failed design however will not fix it until it fails.

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NHTSA ID Number: 11751218

Complaint Date: 2026-07-17

Fail Date: 2026-06-11

Manufacturer Name: Honda (American Honda Motor Co.)

Vehicle Make: HONDA

Vehicle Model: RIDGELINE

Model Year: 2017


Summary

Engine self destructed while driving on the highway. Lot of smoke and the car came to a stop pretty quickly. Oil and coolant dumped out of the bottom.

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NHTSA ID Number: 11751217

Complaint Date: 2026-07-17

Fail Date: 2026-06-02

Manufacturer Name: VolvoeBay logo Car USA, LLC

Vehicle Make: VOLVO

Vehicle Model: XC90

Model Year: 2022


Summary

This is my 2nd VolvoeBay logo xc90. Both models have turbo issues that is costly repairs. VolvoeBay logo dealership also stated that turbo repairs usually are an issue in VolvoeBay logo. My first VolvoeBay logo was 2016 which had a turbo issue. Now my 2022 is now in shop due to turbo and oil spills on inside. There should be a recall.

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NHTSA ID Number: 11751216

Complaint Date: 2026-07-17

Fail Date: 2026-07-17

Manufacturer Name: ToyotaeBay logo Motor Corporation

Vehicle Make: TOYOTAeBay logo

Vehicle Model: BZ

Model Year: 2026


Summary

I am writing to formally report an unsafe design feature regarding the automatic headlight cleaner/washer system on the 2026 ToyotaeBay logo bZ.The vehicle is programmed to automatically spray windshield washer fluid onto the headlights when the headlights are active and the windshield washer lever is pulled. As a night-shift worker, I frequently operate this vehicle in complete darkness. When the high-pressure fluid sprays over the active headlight lenses, it immediately diffuses the light beam. This causes the forward headlights to dim drastically, rendering them almost completely unusable for several seconds until the water clears.This sudden, unprompted loss of forward visibility at highway speeds creates an immediate and severe driving hazard.Proposed Remedy Request:There is currently no setting available to the driver to turn off or modify this linked behavior. I request that ToyotaeBay logo issue a software update allowing owners an menu option to disable the automatic, windshield-linked headlight washing function so drivers can maintain constant headlight visibility at night.

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NHTSA ID Number: 11751215

Complaint Date: 2026-07-17

Fail Date: 2026-07-03

Manufacturer Name: FordeBay logo Motor Company

Vehicle Make: FORD

Vehicle Model: MUSTANGeBay logo MACH E

Model Year: 2021


Summary

While driving my 2021 Ford MustangeBay logo Mach-E, the front electric drive unit failed suddenly with no warning signs, warning lights, unusual noises, or any prior indication of a problem. During the failure, multiple fault messages appeared on the instrument cluster, including warnings that disabled adaptive cruise control and indicated the all-wheel-drive system was no longer functioning. The vehicle began to vibrate severely, feeling as though it was driving over rumble strips. As I slowed down, the front of the vehicle became extremely clunky and exhibited abnormal drivetrain behavior. Shortly afterward, the vehicle became undrivable and could no longer be operated under its own power. It had to be towed to a Ford dealership, where I was informed that the front electric drive assembly had failed and required replacement. This is the second time this exact component has failed on the same vehicle. The first front electric drive assembly failed at approximately 33,000 miles and was replaced under warranty. The second failure occurred at approximately 102,000 miles with no warning. I believe this repeated and sudden failure of a critical drivetrain component presents a significant safety concern because it can leave drivers stranded without warning and results in an unexpected loss of propulsion while operating the vehicle in traffic.

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NHTSA ID Number: 11751214

Complaint Date: 2026-07-17

Fail Date: 2026-07-03

Manufacturer Name: Ford Motor Company

Vehicle Make: FORDeBay logo

Vehicle Model: MUSTANGeBay logo MACH E

Model Year: 2021


Summary

While driving my 2021 Ford MustangeBay logo Mach-E, the front electric drive unit failed suddenly with no warning signs, warning lights, unusual noises, or any prior indication of a problem. During the failure, multiple fault messages appeared on the instrument cluster, including warnings that disabled adaptive cruise control and indicated the all-wheel-drive system was no longer functioning. The vehicle began to vibrate severely, feeling as though it was driving over rumble strips. As I slowed down, the front of the vehicle became extremely clunky and exhibited abnormal drivetrain behavior. Shortly afterward, the vehicle became undrivable and could no longer be operated under its own power. It had to be towed to a Ford dealership, where I was informed that the front electric drive assembly had failed and required replacement. This is the second time this exact component has failed on the same vehicle. The first front electric drive assembly failed at approximately 33,000 miles and was replaced under warranty. The second failure occurred at approximately 102,000 miles with no warning. I believe this repeated and sudden failure of a critical drivetrain component presents a significant safety concern because it can leave drivers stranded without warning and results in an unexpected loss of propulsion while operating the vehicle in traffic.

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THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
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THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
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