Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11766071
Complaint Date: 2026-09-22
Fail Date: 2026-09-18
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: EQUINOX
Model Year: 2020
Summary
The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle failed to start, but initially the vehicle restarted. The contact was able to drive to the residence, but the vehicle failed to restart. An independent mechanic arrived at the residence and identified a failure with the fuel pump module, Part Number: 13565338, as the cause of the failure. General Motors was contacted by phone and informed that the vehicle was not under recall. The failure mileage was approximately 51,000
Read More...NHTSA ID Number: 11766070
Complaint Date: 2026-09-22
Fail Date: 2026-09-21
Manufacturer Name: Mitsubishi Motors North America, Inc.
Vehicle Make: MITSUBISHI
Vehicle Model: OUTLANDER
Model Year: 2022
Summary
While operating my 2022 Mitsubishi Outlander, a strong raw gasoline odor began entering the passenger compartment through the HVAC vents. The odor is present while driving but becomes significantly stronger when the vehicle is stopped and idling. After the engine is turned off, the gasoline odor gradually improves. The condition has occurred repeatedly. I am concerned about occupants being exposed to gasoline vapors inside the passenger compartment and the potential safety risk associated with fuel vapors being present during normal vehicle operation. I contacted a Mitsubishi dealership regarding the problem. The dealer advised that the only open recall currently showing for the vehicle is an unrelated software recall. The fuel odor has not yet been diagnosed or repaired by the dealer. Mitsubishi has issued Technical Service Bulletin TSB-25-17-001, “In-Cabin Fuel Smell When Vehicle Is Idling or Being Driven,” for 2022-2024 Outlanders. The bulletin describes fuel evaporation causing an in-cabin fuel odor associated with the location of the canister vent and provides a repair procedure involving the fuel filler tube assembly and vent location. There were no warning lights associated with the condition and no crash, fire, or injury. The vehicle is available for inspection.
Read More...NHTSA ID Number: 11766069
Complaint Date: 2026-09-22
Fail Date: 2026-07-06
Manufacturer Name: Honda
(American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2026
Summary
Steering wheel started making a clicking noise after a couple hundred miles. Dealer replaced clock spring and wrapped in felt tape. I could hear the felt tape a few days later when turning the wheel, and the clicking returned within a few hundred miles, returned to dealer again and they replaced clock spring again and wrapped in felt tape. The issue was only fixed for 1 day before I started hearing the felt tape when turning the wheel.
Read More...NHTSA ID Number: 11766068
Complaint Date: 2026-09-22
Fail Date: 2026-09-11
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EXPLORER
Model Year: 2018
Summary
Exterior B-Pillar Applique / Door Trim Panel with keypad: The exterior B-pillar trim piece on the driver side front door frame has experienced catastrophic adhesive failure and clip breakage, detaching at the top portion while driving. This plastic trim is flapping at highway speeds and is at imminent risk of completely flying off the vehicle. I'm sure this will be issue with other 3 doors at some point soon. This creates an immediate road hazard for trailing vehicles, motorcyclists, and pedestrians who could be struck by flying debris. It also distracts the driver due to severe wind noise and vibration. This identical structural failure is currently under active safety recall for 2016–2017 Ford Explorers under NHTSA Campaign Number 25S53 / Ford Recall 25S53. My 2018 model utilizes the exact same door frame and exterior trim engineering design, and is suffering from the identical defect. The manufacturing window for this known defect needs to be expanded by Ford to encompass 2018 model years, as the original adhesive/retention clip specifications clearly fail under normal vehicle aging. Thank you in advance.
Read More...NHTSA ID Number: 11766067
Complaint Date: 2026-09-22
Fail Date: 2026-09-02
Manufacturer Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: CAMRY HYBRID
Model Year: 2026
Summary
I took my 2026 Toyota Camry SE to Bob Tyler Toyota on April 10, 2026, for safety recall service. The dealership kept my vehicle until approximately August 25, 2026. When I picked it up, the service paperwork indicated that the tires had been inspected, but it did not mention flat spots, recommend tire repair or replacement, or warn me that the vehicle might be unsafe to drive. I was not told of any tire problem at pickup. After leaving the dealership, I noticed the vehicle handled unsafely and veered off the road multiple times. I had not experienced this problem before leaving the vehicle at the dealership. I returned for evaluation on September 2 and again on September 14. Following its September 14 inspection, the dealership stated that the tires had flat spots from sitting while the vehicle was at its facility. The affected tires are size 235/45R18, listed for both front and rear on the door label. The vehicle and tires are available for inspection upon request. Whether the flat spots affected the alignment or other components is UNKNOWN. The unsafe handling put me, my passengers, and others at risk of a crash. I am concerned that the dealership inspected the tires on August 25 and released the vehicle without identifying or disclosing a condition it later confirmed. Toyota corporate advised me that the dealership is responsible for addressing the tires. I have requested a resolution. My vehicle has an open safety recall involving a bolt inside the hybrid powertrain inverter. The connection, if any, between the recall and tire condition is UNKNOWN. The vehicle was at the dealership for recall service during the period when the dealership says the tire flat spots developed. Aside from the dealership's inspections, whether the tires were inspected by Toyota corporate, an independent service center, police, or an insurer is UNKNOWN. I noticed no warning lamp or message before the handling problem. The first symptoms appeared after pickup around August 25.
NHTSA ID Number: 11766066
Complaint Date: 2026-09-22
Fail Date: 2023-09-22
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2015
Summary
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was intermittently inoperable, and a message was displayed to contact the dealer. The dealer was contacted several times and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.
Read More...NHTSA ID Number: 11766065
Complaint Date: 2026-09-22
Fail Date: 2026-09-22
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: ACCORD
Model Year: 2022
Summary
The infotainment center screen flickers and beeps and turns the radio on and off while I’m driving, creating a distraction that makes driving difficult and unsafe. I have reported this issue since I bought the car new in January 2022 to the dealer and they say the manufacturer is aware of it but has come up with no solution. The issue would temporarily stop for a few months at a time but has become consistent now. The navigation and GPS are nonfunctional. The issue has become so extreme that I am afraid of driving the car. The dealer has examined the car several times in The past theee years, always saying that that Honda is working in a solution.
Read More...NHTSA ID Number: 11766064
Complaint Date: 2026-09-22
Fail Date: 2026-09-18
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: MALIBU
Model Year: 2010
Summary
The contact owns a 2010 Chevrolet Malibu. After starting the vehicle with the transmission in park(P), the gear shift indicator indicated that the transmission was in drive(D). The transmission was shifted into drive(D), and the vehicle jerked and the engine revved loudly, but the vehicle failed to move. The TPMS and check engine warning lights were illuminated. Additionally, the gear shifter was loose while shifting, and the vehicle rolled forward while parked. The contact shifted the gear shifter back and forth and then shifted into park(P) before the proper gear was recognized. The contact associated the failure with NHTSA Campaign Number: 12V460000 (Power Train); however, the VIN was not included in the recall. The failure mileage was approximately 122,000.
Read More...NHTSA ID Number: 11766063
Complaint Date: 2026-09-22
Fail Date: 2026-09-19
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FIESTA
Model Year: 2019
Summary
The contact owned a 2019 Ford Fiesta. The contact stated that while driving 50 MPH, there was an abnormal burning odor on the interior of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed with ABS control modular failure. The contact was informed that during the production of the vehicle, the manufacturer used brake fluid which caused the brake pads to swell and corrode. The contact was informed that the front and rear brake pads and rotors had seized. The contact was informed that the failure was a fire risk. The dealer was contacted by phone and made aware of the failure. The contact agreed to a voluntary buy back. The failure mileage was approximately 65,400.
Read More...NHTSA ID Number: 11766062
Complaint Date: 2026-09-22
Fail Date: 2026-09-21
Manufacturer Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: SIERRA 1500
Model Year: 2021
Summary
On [XXX], my vehicle suffered a complete loss of propulsion on the highway, displaying fault codes P0324 and P0016. The vehicle was taken to Boyd's Tar Heel Chevrolet in Roxboro, NC, where the engine block was replaced under the official GM 6.2L engine safety recall.The truck was delivered back to me, and on the very first day I drove it—only 28 miles from my house—it suffered a secondary catastrophic loss of propulsion on the highway on [XXX]. The check engine light began flashing violently, indicating an immediate catalyst-damaging safety hazard, and the vehicle displayed fault code P0307 (Cylinder 7 Misfire).The dealership explicitly instructed me to stop driving the vehicle immediately, authorized the recovery, and told me to bill the tow directly to them. After towing the vehicle back to their facility, Boyd's Tar Heel Chevrolet reversed their position. They are now attempting to hold me financially responsible for the towing fees, along with spark plugs, wiring, and fuel injector services, claiming the failure is due to routine maintenance.This represents a severe highway safety hazard, a direct failure of the manufacturer's official recall remedy, and potential dealer misconduct to avoid liability under the active NHTSA Engineering Analysis EA26005 for post-recall 6.2L engine failures. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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