Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11766171
Complaint Date: 2026-09-22
Fail Date: 2022-04-16
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: MAVERICK HYBRID
Model Year: 2022
Summary
the factory installed lead acid battery is not sufficient to support the electrical hybrid system. my vehicle died and went into deep sleep mode after 1 week of ownership ( i am the original owner). I was stranded in another state and had to call Ford roadside assistance to come jump start the battery. after approximately 4 months of consistent deep sleep mode issues ( i had since carried a jump box with me to avoid being stranded after first incident) i brought veicle to the Ford dealership and their fix was to replace the factory installed battery, which was reading low voltage, with the same new motorcraft battery. the issues continued after new battery install and after several attempts with different Ford dealerships for a permanent fix, i referenced recall 25s02, i was told my vehicles vin did not fall within the recall even though my vehicle exhibited the same problem. the recall 25s02 called for the dealer to replace the factory lead acid battery with an AGM battery and perform a battery relearn. i was unable to get any Ford dealer to perform the recall on my vehicle and was forced to purchase an AGM battery and install same myself and perform a battery relearn. since installing said AGM battery I have not any deep sleep issues with the vehicle or any incidents where the vehicle needed to be jump started. I feel that my vehicle should have fallen under this recall as it exhibited the same problems as mentioned above and fixing it myself with the recalls solution (replacing lead acid with AGM battery) has fixed said issue.
NHTSA ID Number: 11766170
Complaint Date: 2026-09-22
Fail Date: 2026-09-22
Manufacturer Name: Jaguar Land Rover North America, LLC
Vehicle Make: LAND ROVER
Vehicle Model: RANGE ROVER EVOQUE
Model Year: 2017
Summary
I am submitting this complaint regarding a potential safety defect involving windshield water intrusion on my 2017 Range Rover Evoque. My vehicle is experiencing water entering the passenger and driver's compartment through the windshield/sealing area. This is not ordinary cosmetic wear or damage to the windshield. The concern is that the windshield is not properly preventing water from entering the vehicle. There's also malfunctioning with the display screen which seems to be a direct result of water leakage. Land Rover previously issued Service Action N221 concerning windshield water leaks on certain 2015–2018 Range Rover Evoque vehicles. I contacted an authorized Land Rover dealership regarding the water intrusion affecting my vehicle. The dealership informed me that the applicable service action expired in 2020 and that Land Rover would not cover the repair. After receiving that response, I contacted Land Rover North America directly. Land Rover North America also told me that there was nothing they could do because the service action had expired. I purchased this vehicle after the service-action period had ended. Therefore, I was not the owner during the period when the service action was available and did not have an opportunity to have the vehicle inspected or repaired under that program. I am concerned that this water intrusion may involve the same windshield/sealing condition that Land Rover previously identified on this vehicle model. I am also concerned about the potential consequences of water entering the passenger compartment, including possible damage to electrical components or other vehicle systems. I am asking NHTSA to review this complaint and determine whether the windshield water-intrusion condition affecting the Range Rover Evoque represents an ongoing safety defect that warrants further investigation. I can provide photographs, video, vehicle documentation, repair estimates, and records of my communications with Land Rover upon request.
Read More...NHTSA ID Number: 11766169
Complaint Date: 2026-09-22
Fail Date: 2026-09-20
Manufacturer Name: Rivian Automotive, LLC
Vehicle Make: RIVIAN
Vehicle Model: R1S
Model Year: 2025
Summary
On September 20, 2026 at approximately 10:29 a.m. CDT, while traveling on Interstate 30 between Greenville and Royse City, Texas, my 2025 Rivian R1S Gen 2 experienced sustained unintended acceleration in an active construction zone with concrete barriers and no immediate safe exit. I applied very heavy, sustained braking to counter the acceleration until we reached a break in the barriers and could leave the highway. Substantial smoke was then coming from the wheel/brake areas. We were initially unable to place the vehicle in Park; after a vehicle reboot, we were able to shut it down. After stopping, we discovered that the accelerator pedal had become physically lodged beneath the driver’s all-weather floor mat, holding the accelerator down. The mat supplied for the vehicle was a previous-generation mat rather than the mat intended for the 2025 Gen 2 R1S. Rivian warns that 2022-2024 floor mats can potentially interfere with the accelerator pedal when installed in a 2025 or newer vehicle. Immediately after the incident, I used the vehicle’s native Rivian AI functionality twice to request diagnostic evaluations. Since the incident, the conventional brake pedal feels weaker/spongier than I recall previously. Rivian is scheduled to inspect the vehicle October 12, 2026 under Work Order 000002609847. I provided Rivian photographs identifying the incorrect mat and photographs showing smoke from the wheel areas. Original in-cabin smartphone video recorded during the incident has been preserved. No collision or physical injuries occurred. I am reporting this because a manufacturer-supplied incompatible floor mat physically trapped the accelerator during highway operation, creating a risk of sustained unintended acceleration that could affect other 2025+ Rivian R1 owners.
Read More...NHTSA ID Number: 11766168
Complaint Date: 2026-09-22
Fail Date: 2026-09-15
Manufacturer Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: CROSSTREK
Model Year: 2024
Summary
The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at an undisclosed speed and attempting to slow down during a turn, the brakes failed to function properly and caused a delay while braking. The vehicle was taken to a dealer, but the technicians were unable to duplicate the failure or determine the cause of the failure. The contact stated that on another occasion while slowing down, the brakes failed to stop the vehicle, causing the contact to crash into the rear of another car. The vehicle was taken to a collision center to be repaired. The failure mileage was 21,353.
Read More...NHTSA ID Number: 11766167
Complaint Date: 2026-09-22
Fail Date: 2026-07-10
Manufacturer Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: TUNDRA
Model Year: 2005
Summary
See attached document for complaint.
Read More...NHTSA ID Number: 11766166
Complaint Date: 2026-09-22
Fail Date: 2026-09-20
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: ODYSSEY
Model Year: 2024
Summary
The infotainment screen just went blank. No phone, radio, backup camera works. The car runs fine. Tried to reset and unplug the battery but did not fix the problem. Van is still under warranty taking it in for diagnostic.
Read More...NHTSA ID Number: 11766165
Complaint Date: 2026-09-22
Fail Date: 2026-07-07
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SORENTO
Model Year: 2021
Summary
The contact owns a 2021 Kia Sorento. The contact stated that while driving out of the driveway at 20 MPH, the vehicle lost drive power. The check engine warning light illuminated after the failure. The vehicle was towed to the local dealer, and the contact was informed that the vehicle had not produced DTC: SC250 associated with NHTSA Campaign Number: 22V760000 (Power Train). The related code was P1C2D03 - Electric Oil Pump (EOP) malfunction. The Kia service center was contacted. The failure mileage was approximately 73,000.
Read More...NHTSA ID Number: 11766164
Complaint Date: 2026-09-22
Fail Date: 2026-04-22
Manufacturer Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: IONIQ 9
Model Year: 2026
Summary
The contact owns a 2026 Hyundai Ioniq 9. The contact stated that while triggering the front driver’s side exterior door handle sensor, the auto-flush door handle mechanism retracted without anti-pinch detection while the contact’s fingers and the daughter's fingers were positioned between the handle and the door panel on two separate occasions. The dealer was notified of the failure. The failure mileage was approximately 8,000.
Read More...NHTSA ID Number: 11766163
Complaint Date: 2026-09-22
Fail Date: 2026-09-22
Manufacturer Name: Mitsubishi Motors North America, Inc.
Vehicle Make: MITSUBISHI
Vehicle Model: ECLIPSE CROSS
Model Year: 2022
Summary
My 2022 Mitsubishi Eclipse Cross SE has developed a localized area of unresponsive touch input in the lower-center portion of the infotainment touchscreen. The display itself continues to function normally, but touch commands do not register in the affected area. The failure is repeatable and appears to be a hardware/touchscreen digitizer failure. This creates a safety and vehicle-operation concern because the touchscreen is also used to access and adjust vehicle settings and functions, not just entertainment. When controls are located within the unresponsive area, those settings cannot be adjusted. One specific concern is the vehicle's power-folding mirror setting. If the touchscreen becomes unresponsive in the area needed to access or adjust this setting, the driver may be unable to change the mirror-folding configuration. In cold weather, the mirrors can potentially freeze while folded, creating an operational and visibility concern. I have found other reports of similar touchscreen failures on 2022 Eclipse Cross vehicles. I also found Mitsubishi TSB-25-54-002/TIN-25-54-001 concerning unresponsive SDA2 touchscreens on certain 2020–2022 Mitsubishi vehicles. Mitsubishi identified a touchscreen durability issue and extended coverage to 7 years/unlimited mileage for affected vehicles. I understand the Eclipse Cross is not specifically listed in that bulletin, but I am requesting that NHTSA document this complaint and investigate whether a recurring touchscreen/digitizer defect affects Eclipse Cross vehicles and can result in loss of access to vehicle settings or other vehicle functions.
Read More...NHTSA ID Number: 11766162
Complaint Date: 2026-09-22
Fail Date: 2026-09-01
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EDGE
Model Year: 2017
Summary
99k miles on it, just got diagnosed with coolant intrusion and it needs an entire motor. My warranty company is refusing to pay for it due to MANUFACTURER FLAW AND DEFECT. So now I’m left paying a monthly car note on a car that’s sitting in my driveway. Single mom just lost her thought to be reliable transportation to take care of her family. Don’t have 10-11 grand to spend on it. Ford knows about this defect and isn’t doing anything about it.
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