Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11766181
Complaint Date: 2026-09-22
Fail Date: 2026-09-18
Manufacturer Name: Chrysler (FCA
US, LLC)
Vehicle Make: JEEP
Vehicle Model: WRANGLER
Model Year: 2021
Summary
Since recall 68C was completed in February, the performance of the vehicle in Electric mode has degraded significantly. Prior to 68C, the gas engine was nearly impossible to engage in electric mode which was a good thing and clearly intended for extreme circumstances where unusually rapid acceleration was required. Also prior to 68C the electric acceleration was dependable and predictable both around town and at highway speeds. I live atop a 1.5 mile hill and could travel bottom to top without the engine engaging. Since 68C, I have consistently observed multiple changes in performance in electric mode: 1) the engine will engage much sooner and more frequently upon acceleration in any conditions. Wherever it happens, this is an unpredictable behavior that puts instant load on a cold, unlubricated engine. 2) At and approaching highway speeds in electric mode, the vehicle will begin to lose acceleration, hesitate and the gas engine will engage - again putting load on a cold, unlubricated engine. This can happen after several miles or after just a few miles. When the engine engages, it does not engage smoothly - the engine will rev high then drop down, then rev high then disengage - all inconsistently and all unexpectedly. While this is happening, the vehicle's acceleration or ability to maintain speed is inconsistent and constant manipulation of the throttle is necessary to ensure I'm not losing too much speed relative to the traffic around me. I don't know what changes were made as part of the 68C recall remedy but it has dramatically changed how electric mode is managed, has significantly decreased vehicle performance in electric mode and puts my and my passengers' safety at risk when I'm driving. The problem has not been reproduced by a dealer and I've confirmed that the latest software is installed. The component has not been inspected. The issues described above only presented after the 68C recall work was performed and occur without warning.
Read More...NHTSA ID Number: 11766180
Complaint Date: 2026-09-22
Fail Date: 2026-09-17
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EDGE
Model Year: 2017
Summary
The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the vehicle idled very roughly. The contact stated that the vehicle was quickly losing coolant after adding a pint of coolant to the coolant reservoir. The dealer was contacted. The vehicle was not diagnosed or repaired. The vehicle was scheduled to be diagnosed by the dealer. The failure mileage was approximately 135,379.
Read More...NHTSA ID Number: 11766179
Complaint Date: 2026-09-22
Fail Date: 2026-07-22
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2009
Summary
The contact owns a 2009 Ford Escape. The contact stated that while driving 15 MPH, the steering wheel failed to turn in the intended direction. The contact stated that the steering wheel was difficult to turn. The failure was a persistent failure. The vehicle was taken to an independent mechanic, where it was diagnosed with a failed bar-yaw angle sensor. The contact was informed that the bar-yaw angle sensor needed to be replaced. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 135,000.
Read More...NHTSA ID Number: 11766178
Complaint Date: 2026-09-22
Fail Date: 2026-09-22
Manufacturer Name: Ford Motor Company
Vehicle Make: LINCOLN
Vehicle Model: NAVIGATOR
Model Year: 2023
Summary
My son was getting into the front passenger door after school today and went he stepped up on the auto running boards it closed on his foot crushing his foot in between the vehicle and running board. The running board would not release. Multiple people in the carpool line saw my son screaming and crying in pain and had to run over to help me stand on and put pressure on the running board to create enough space for him to be able to barely pull his foot free. He suffered redness, swelling and bruising in most of his toes and toe joints. Plus trauma from the incident itself. His foot was trapped for over 1.5 min with 3 adults and 2 teenagers trying to help him free it. Unacceptable. This is incredibly dangerous and would have severely injured a smaller child using the running boards to enter the vehicle.
Read More...NHTSA ID Number: 11766177
Complaint Date: 2026-09-22
Fail Date: 2026-08-04
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: WRANGLER
Model Year: 2022
Summary
2022 Wrangler 4xe plug-in hybrid. The hybrid high-voltage system failed the first time it was used, in April 2026 at about 35,000 miles. I had not charged or used hybrid mode before that because of the manufacturer's high-voltage battery fire-risk recall guidance (recalls 23V-787, 24V-720, 25V-741) not to charge and to park away from structures. The check engine light came on at first use and has not stayed off except when cleared by the dealer. The vehicle was taken to an authorized Jeep dealer for the same hybrid high-voltage system concern on 4/19/2026, 6/17/2026 and 7/5/2026 without a fix. On 8/4/2026 the vehicle would not start at all and had to be towed. It stayed at the dealer 29 days (8/6 to 9/4/2026). The dealer replaced the main battery and found DTC P0E15-00 (electric coolant heater performance) with the high-voltage coolant heater in a 'locked permanent' unrecoverable state, and replaced the HV heater. The three earlier visits never identified this high-voltage thermal-management failure. Safety risk: a sudden no-start / loss of propulsion, and a failed cooling component in the high-voltage system of a vehicle population already under repeated battery thermal-runaway / fire recalls, where the manufacturer has acknowledged fires in vehicles that had received earlier remedies. The failures were confirmed and documented by the dealer on repair orders. The manufacturer (Stellantis) has been notified in writing and has declined to repurchase the vehicle. Repair orders are available on request.
NHTSA ID Number: 11766176
Complaint Date: 2026-09-22
Fail Date: 2026-08-01
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2018
Summary
As I was driving my 2018 Ford Escape SE 1.5 liter EcoBoost on the interstate at the posted 70 mph limit, my dash warning center display said Cross Traffic Fault, Hill Start Assist Not Available, Front Camera Fault, Collision Warning Not Available, Blindspot Left Sensor Fault, AWD Temporarily Unavailable, and Speed Control (radar?) not available. It then felt as if my AWD was switching on and off while making weird clicking noises. My engine then began missing and running very rough. After a very short period of time, it completely shut down and would not start and I wasn’t able to get the all the way to the right because of impatient drivers passing me on the right as my vehicle slowed. I’m [XXX] and had trouble pushing the car with the driver door open while steering it. The road was slightly uphill. Fortunately, two men stopped and helped me push it off the road. After several hours of waiting on the side of the road I was able to get it towed on a flatbed tow truck. I had it towed to Brondes Ford in Maumee, Ohio and they diagnosed that it has the coolant intrusion issue. They said it needed a new motor and the estimate was about $11,000. I contacted Ford Customer Support for help with the cost and was told there was no Customer Satisfaction program to help me. She said I would need to pay the entire amount myself. I asked for her to have a supervisor call me and the supervisor said there was nothing she could do as Ford had made no accommodations for owners of these 1.5-liter EcoBoost vehicles (“open deck” cooling grooves block design defect) Which have a known extremely high percentage of engine failure. My Escape is still sitting unrepaired in the Ford Dealer’s lot as I’m hoping that a Class Action Suit will prevail to help those customers, including myself, that Ford chose to turn their back on. This known by Ford engine failure probability was extremity dangerous for me and could easily have cost me my life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(
NHTSA ID Number: 11766175
Complaint Date: 2026-09-22
Fail Date: 2026-09-22
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: ODYSSEY
Model Year: 2019
Summary
when trying to accelerate from a stop or slow roll velocity (e.g. at a yield sign), there is a hesitation between the time I press on the accelerator and when the vehicle moves. This becomes a hazard because if there is a delay in acceleration, I could be hit by oncoming traffic. The fuel pump had been previously recalled because of an impeller issue. At that time, the same thing would happen. Hesitation in acceleration. After the fuel pump was replaced (done early 2025 on my vehicle), that symptom was better but in the last few months, it has returned and is increasing in frequency. It happened today as I was driving 9/22/2026 but it was not the first time. It has been ongoing for months now so I decided to finally report it. I feel that this is related to previous NHTSA recall campaign ID number 23V858000
Read More...NHTSA ID Number: 11766174
Complaint Date: 2026-09-22
Fail Date: 2026-05-01
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150 LIGHTNING BEV
Model Year: 2023
Summary
The rear tail lights do not function. The vehicle cannot be driven at night because it has no rear illumination. It puts both the operator and other vehicles at risk of collision. I took the vehicle to a Ford dealer for repair. They reported the tail lights failed due to corrosion of the wiring harness pin connectors due to water intrusion. The wiring harness would have to be replaced at a cost of $4,375.32. I was unaware of the taillight failure until the power tailgate became inoperable. The tailgate and taillights are operated by the same wiring harness. There are no warning lamps or messages on the vehicle indicating the lights are not working. I believe this issue may be related to recall 23S30 and the harness may have been improperly connected during the initial failed recall repair.
Read More...NHTSA ID Number: 11766173
Complaint Date: 2026-09-22
Fail Date: 2026-07-27
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EXPEDITION
Model Year: 2025
Summary
See attached document for complaint.
Read More...NHTSA ID Number: 11766172
Complaint Date: 2026-09-22
Fail Date: 2026-03-13
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2018
Summary
The contact owns a 2018 Jeep Cherokee. The contact stated that on a rainy day while driving 45 MPH, the vehicle almost spun out of control due to a lack of traction. The message "4WD System Service Required" was displayed. The dealer was contacted and diagnosed the vehicle with a power transfer unit failure. The DTC: C14a7-97, associated with TSB: S1721000016 and NHTSA ID: 102247452 for the 4WD, was displayed. The manufacturer was contacted by phone about the failure and stated that the cost of the repair was not covered because the VIN was not under recall. The failure mileage was approximately 84, 400.
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