Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.



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NHTSA ID Number: 11751313

Complaint Date: 2026-07-18

Fail Date: 2026-07-17

Manufacturer Name: TeslaeBay logo, Inc.

Vehicle Make: TESLAeBay logo

Vehicle Model: MODEL Y

Model Year: 2026


Summary

7/17/26 about 8pm my TeslaeBay logo Model Y backed into a wall under FSD (full self driving). The vehicle was placed into FSD to assist in backing the car from a narrow street into a garage space. Wall on one side and another SUV parked on the driver side. Driver was monitoring the vehicle maneuver forward and backward attempting to clear the wall so it can back into the space. The vehicle appeared to be close to the wall and I anticipated the vehicle to inch forward but instead the car went backwards into the wall and caused damage to my vehicle. The vehicle should have stopped and asked the driver to take over or alarms/chimes. The fsd system failed to recognize that the right rear would not clear the wall and still proceeded to reverse and cause damages

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NHTSA ID Number: 11751312

Complaint Date: 2026-07-18

Fail Date: 2026-07-17

Manufacturer Name: HondaeBay logo (American HondaeBay logo Motor Co.)

Vehicle Make: HONDA

Vehicle Model: ODYSSEY

Model Year: 2025


Summary

This has been addressed by the dealer once before and the starter was replaced, however the problem is happening again. The auto start/idle feature will not start the car back up while stopped on occasion. For instance, yesterday while stopped at a red light the auto idle/start feature kicked in, as expected. When releasing the brake to drive when the light turned green the car beeped and would not start again. We had to power the whole van down at a busy intersection and restart. Thankfully it started. We didn’t catch what warning lights flashed when the van beeped, but no warning lights were present before the issue. As mentioned, this has happened before to the point the dealership replaced the starter. But unfortunately, it is happening again. The van often has a rough start as well when using it, but not every time.

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NHTSA ID Number: 11751311

Complaint Date: 2026-07-18

Fail Date: 2026-07-18

Manufacturer Name: HondaeBay logo (American HondaeBay logo Motor Co.)

Vehicle Make: HONDAeBay logo

Vehicle Model: ACCORD

Model Year: 2016


Summary

The speakers will suddenly blast an extremely loud static noise, even when the radio is turned off. The only way to stop it is to pull over and turn the vehicle off. Eventually, the problem became so severe that even after turning the car off and restarting it, the speakers would continue blasting the static noise. The sound is so loud that it makes it difficult to think clearly and creates a serious distraction while driving, posing a significant safety hazard.

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NHTSA ID Number: 11751310

Complaint Date: 2026-07-18

Fail Date: 2026-07-18

Manufacturer Name: ToyotaeBay logo Motor Corporation

Vehicle Make: TOYOTAeBay logo

Vehicle Model: HIGHLANDER

Model Year: 2022


Summary

I was parking the car. Car in park. Foot on brake. Carr violently lunged forward. Hitting, and tilting, concrete pole. Put car in reverse. Lunged forward then backward. Someone could have been killed. Thank God no person was near. I could have lunged through a storefront if Parked by shop.

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NHTSA ID Number: 11751309

Complaint Date: 2026-07-18

Fail Date: 2026-07-10

Manufacturer Name: General MotorseBay logo, LLC

Vehicle Make: CHEVROLETeBay logo

Vehicle Model: SILVERADO 1500

Model Year: 2019


Summary

Transmission started shuttering on way to work went out before making it home. No problem before this trip.

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NHTSA ID Number: 11751308

Complaint Date: 2026-07-18

Fail Date: 2026-04-10

Manufacturer Name: ToyotaeBay logo Motor Corporation

Vehicle Make: TOYOTAeBay logo

Vehicle Model: CAMRY

Model Year: 2025


Summary

The driver's seat has an issue with the backrest where something inside the seat feels loose. The driver notices this during acceleration, braking, traversing rough roads, and turning. The dealership agreed that there is a problem and stated that the Tundra has a TSB for this type of issue, but there is nothing for the Camry.

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NHTSA ID Number: 11751307

Complaint Date: 2026-07-18

Fail Date: 2025-07-10

Manufacturer Name: General MotorseBay logo, LLC

Vehicle Make: CHEVROLETeBay logo

Vehicle Model: EQUINOX

Model Year: 2026


Summary

This has happened 5 times since purchasing this 2026 Chevy Equinox RS. While driving, all of a sudden, without any notice, the dashboard lights up with warnings about "BRAKES"...Not exactly sure what is said because it doesn't stay on the screen very long. Next it says, STEERING ASSIST IS REDUCED..DRIVE WITH CARE....and a small area under, "Mileage till empty" says....BRAKE...in red, while still being in DRIVE. When pressing on the brakes to slow down to pull over, there ARE NO BRAKES.!!! The brake pedal goes to the floor and Equinox very slowly comes to a stop, so I can pull off the road and stop. Now if I turn off the engine, turn it back on, it seems to reset itself and I start driving again, not knowing when I might die because of the brakes going out again when someone pulls out in front of me. HOW CAN A VEHICLE THAT SPORADICALLY LOSES THE BRAKES, BE ALLOWED TO BE SOLD ON THE MARKET ??? This vehicle now has 13,147 miles on it and had very few when it first happened. We are now at 5 times, not knowing if the 6th time there will be death for my family to deal with. My dealer said they would let us know as soon as they learn about this issue, as they know nothing the 1st time..Several cases have been reported and our dealer failed to notify us about anything...Do I drive the Equinox until someone is killed or do I demand my dealership to furnish me a SAFE Equinox to drive until they fix mine. ? It's obvious that I will eventually be injured or killed in this Chevy Equinox caused by General MotorseBay logo' incompetence..I am going to demand my dealer to furnish me with an equivalent vehicle.

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NHTSA ID Number: 11751306

Complaint Date: 2026-07-18

Fail Date: 2025-07-01

Manufacturer Name: SubarueBay logo of America, Inc.

Vehicle Make: SUBARUeBay logo

Vehicle Model: FORESTER

Model Year: 2017


Summary

My 2017 SubarueBay logo Forester is experiencing the exact component failure and severe safety hazard outlined in NHTSA Recall 19V-701 (SubarueBay logo Campaign WUM-98R). The front passenger seat Occupant Detection System (ODS) is failing continuously, which illuminates the "Passenger Airbag Off" indicator and completely deactivates the front passenger airbag safety restraint system even when an adult is securely seated. Because my specific VIN was omitted from the recall population list, my local SubarueBay logo dealership refused to perform the recall repair, stating no active campaign exists for my vehicle. As a result, I have driven this vehicle for over a year with a completely disabled, non-functioning passenger airbag system. Upon researching the technical service bulletins for WUM-98R, my vehicle perfectly matches all manufacturing, model year, and component criteria for the defective occupant detection wiring harness. The omission of my VIN from this safety campaign is an error that has left a severe, life-threatening manufacturing defect unaddressed. I am filing this complaint to urge the NHTSA to investigate VIN exclusions for this campaign and force an expansion of Recall 19V-701 to protect impacted consumers.

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NHTSA ID Number: 11751305

Complaint Date: 2026-07-18

Fail Date: 2026-06-15

Manufacturer Name: General MotorseBay logo, LLC

Vehicle Make: GMCeBay logo

Vehicle Model: ACADIA

Model Year: 2021


Summary

I have seen numerous complaints for this same issue. My 2021 Acadia with 31,600 miles failed to start when parked in garage. It turned over just fine but wouldn't fire as if it wasn't getting any fuel. I had it towed to my regular mechanic. He troubleshot it and told me it was the "Fuel Pump Power Control Module". He said he could replace it but it would have to be programmed by a GM dealer as he didn't have the equipment to do that. So I had it towed to the local GMCeBay logo dealer. Two tow bills equal $360. There is a recall for this issue. It is called "Emission Recall N252516900, Fuel Pump Power Control Module". part number 13554820 I have yet to receive a recall notice. I have seen mentioned in several of the other complaints that I have read that many of the service employees say that this has been an ongoing issue for several of the GM vehicles. Hopefully I will get a recall notice soon and be able to get reimbursed for the cost of the repair.

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NHTSA ID Number: 11751304

Complaint Date: 2026-07-18

Fail Date: 2026-05-01

Manufacturer Name: ChryslereBay logo (FCAeBay logo US, LLC)

Vehicle Make: JEEPeBay logo

Vehicle Model: RENEGADE

Model Year: 2021


Summary

I was driving down the road and the car turns off. Everything turns off, no lights, no nothing and it won't crank again. And then I had to call a wrecker truck and the oil was on top of the motor and back of the tailpipe. I couldn't even get it out of the road. I am so thankful my granddaughter was not in there And I'm glad I wasn't on the interstate cuz if I was that would have been bad

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Recalls List


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Technical Service Bulletins TSB’s List


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