Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 10893861

Complaint Date: 2016-08-07

Fail Date: 2016-07-25

Manufacturer’s Name: TeslaeBay, Inc.

Vehicle/Equipment Make: TESLAeBay

Vehicle/Equipment Model: MODEL S

Model Year: 2016


Summary

HERE IS A REPORT OF A CRASH BETWEEN A TESLAeBay MODEL S AND A BMWeBay IN SWITZERLAND HTTP://ELECTREK.CO/2016/07/26/TESLA-MODEL-S-UNINJURED-FRONTAL-CRASH-BMW-TUNNEL-GALLERY/ AT FIRST GLANCE IT APPEARS THAT THE FRONT WHEEL HAS FALLEN OFF THE BMWeBay SINCE IT IS LYING ON THE GROUND NEXT TO THE CAR. CLOSER EXAMINATION REVEALS THAT THE WHEEL AND STEERING KNUCKLE ACTUALLY BELONGS TO THE TESLAeBay. THE TESLAeBay STEERING KNUCKLE IS THE MK 2 VERSION WHICH USES A WEBBED H SECTION RATHER THAN THE HOLLOW CASTING USED ON EARLIER VERSIONS. IMAGE OF TESLAeBay STEERING KNUCKLE: HTTPS://WWW.FLICKR.COM/PHOTOS/136377865@N05/25665362065/IN/ALBUM-72157658490111523/ I HAVE ATTACHED PHOTOGRAPH OF THE CRASH SCENE SHOWING THE TESLAeBay WHEEL AND SUSPENSION ON THE GROUND. THE MAGAZINE ARTICLE CREDITS THE TESLAeBay WITH PROTECTING THE OCCUPANTS BUT FAILS TO MENTION THE DETACHED WHEEL THAT MAY HAVE BEEN THE CAUSE OF THE CRASH. TESLAS ARE SOLD ALL OVER THE WORLD AND I BELIEVE THIS CRASH SHOULD BE CONSIDERED DURING ANY INVESTIGATION INTO THE TESLAeBay SUSPENSION PROBLEMS. *TR

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NHTSA ID Number: 10893862

Complaint Date: 2016-08-07

Fail Date: 2016-08-07

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: DODGEeBay

Vehicle/Equipment Model: CHARGER

Model Year: 2015


Summary

THIS MORNING AT 0710 (SUNDAY 8-07-2016) I WAS ON THE NORTH BOUND ROAD NAMED BRADSHAW (SACRAMENTO CA.), ABOUT 4 MILES SOUTH OF JFHQ (ARMY HEADQUARTERS 9800 GOETHE RD.) I WAS DRIVING AND OUT OF NOWHERE A MASSIVE EXPLOSION DROWNED OUT MY RADIO AND GLASS STARTED RAINING DOWN ON ME AND ALL OVER THE INSIDE OF MY CAR. I PULLED OVER TO THE SIDE OF THE ROAD AND PUT ON MY FLASHERS, THE SOUND WAS SO LOUD IT MADE ME DEAF LIKE I HAD MY BELL RUNG IN IRAQ. I COLLECTED MY SELF BECAUSE I WAS SHOOKEN UP AND REALIZED MY SUNROOF JUST EXPLODED FOR NO REASON. I STEPPED OUT OF MY VEHICLE TO GET THE GLASS OUT OF MY EYES AND OFF MY UNIFORM, THEN I INSPECTED THE ENTIRE CAR LOOKING FOR BULLET HOLES. I WAS ACTUALLY THINKING SOMEONE WAS SHOOTING AT ME BECAUSE OF HOW IT EXPLODED WHEN NO OTHER VEHICLES WERE ON THE ROAD AT THAT TIME. WHEN LOOKING AT THE CAR THE GLASS WAS ALSO ALL OVER MY ROOF AND STUCK IN THE GAP OF MY TRUNK LID AND POOLED AT THE BASE OF MY SPOILER. THE LOCATION OF WHEN THIS HAPPENED THERE ARE NO OVERPASSES OR PEDESTRIAN OVERPASS WALKWAYS. MAJORITY OF THE GLASS BLEW UP AND OUT OF MY CAR CAUSING DAMAGE TO THE PAINT ON MY ROOF AND TRUNK LID.

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NHTSA ID Number: 10893863

Complaint Date: 2016-08-07

Fail Date: 2016-07-10

Manufacturer’s Name: HondaeBay (American HondaeBay Motor Co.)

Vehicle/Equipment Make: HONDAeBay

Vehicle/Equipment Model: ODYSSEY

Model Year: 2003


Summary

CAN'T ACCELERATE FROM 20 MPH TO 30 MPH. ONLY HAS 104,000 MILES ON THE VEHICLE. TOOK THE CAR TO THE DEALER WHO SAID TRANSMISSION FAILED AND IT WOULD COST OVER $4,000 TO FIX IT. THIS IS TOTALLY WRONG FROM THE MANUFACTURER. HONDAeBay SHOULD PAY FOR IT. SEE ATTACHED DIAGNOSTIC INVOICE FROM THE DEALER.

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NHTSA ID Number: 10893864

Complaint Date: 2016-08-07

Fail Date: 2016-07-18

Manufacturer’s Name: MazdaeBay Motor Corp.

Vehicle/Equipment Make: MAZDAeBay

Vehicle/Equipment Model: CX-9

Model Year: 2012


Summary

BRAKE BOOSTER - WHEN DEPRESSING THE BRAKES (ANY TIME OF DAY) THERE WAS A STRANGE HISSING NOISE, LIKE AIR BEING RELEASED FROM A BALLOON. IF THE PEDAL WAS PRESSED CLOSER TO THE FLOOR THERE WAS A HIGH PITCHED SQUEAL. BRAKES BECAME VERY HARD TO PRESS AND THE CAR BECAME EXTREMELY DIFFICULT TO STOP. LUCKILY THERE WERE NO CARD IN FRONT OF ME. A REPAIR SHOP INSTRUCTED ME TO CHECK BRAKE FLUIDeBay (WHICH WAS SLIGHTLY LOW, AND I FILLED IT). THIS DID NOT SOLVE THE PROBLEM. BRAKES ARE EVEN HARDER TO PRESS. FROM RESEARCH I SEE THAT MAZDAeBay HAS HAD THIS PROBLEM FOR SOME YEARS NOW. THEY SHOULD RECALL THESE CARS AND REPLACE THE BOOSTERS BEFORE SOMEONE IS KILLED. WE HAVE FOUR KIDS IN OUR HOUSE AND THIS IS OUR ONLY TRANSPORTATION. THE CAR IS NO LONGER UNDER WARRANTY SO I WILL BE LEFT REPLACING THIS ON MY OWN.

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NHTSA ID Number: 10893865

Complaint Date: 2016-08-07

Fail Date: 2016-08-07

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CADILLACeBay

Vehicle/Equipment Model: CTS

Model Year: 2009


Summary

THE DRIVERS SIDE REAR AXLE IS LOOSE AND I HAVE RESEARCHED THAT THIS IS A COOMIN PROBLEM WITH THIS MODEL. EXPENSIVE FOR CONSUMER TO REPLACE THIS PART. DANGEROUS TO DRIVER IF THIS PART BREAKS. CAUSES UNCONTROLLABLE SHAKING, AND LOUD NOISE WHEN STARTING OFF. CADILLACeBay HAS THE BRIGHT IDEA OF SEALED HUBS AND AXLE BOOTS, MAKES DIAGNOSING THIS PROBLEM DIFFICULT:

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NHTSA ID Number: 10893866

Complaint Date: 2016-08-07

Fail Date: 2016-07-06

Manufacturer’s Name: NissaneBay North America, Inc.

Vehicle/Equipment Make: NISSANeBay

Vehicle/Equipment Model: ALTIMA

Model Year: 2009


Summary

ISSUE: UNINTENDED ACCELERATION CONDITIONS: 2PM/CLEAR/PARKING LOT WHILE MAKING U-TURN TO THE RIGHT, BRAKES DID NOT RESPOND. STEPPED AGAIN ON BRAKES, MORE FIRMLY, BUT DID NOT SLOW CAR WHICH CONTINUED TO ROLL SLOWLY FORWARD ABOUT 7 MPH. SUDDENLY, LOUD REVVING, CAR CONTINUED FORWARD ROLL. IMMEDIATELY, ADDED LEFT FOOT TO BRAKE, PRESSING WITH FULL WEIGHT. NO RESPONSE. ABOUT 2-3 SECOND AFTER REVVING/HARD BRAKING, THE CAR OPENED FULL THROTTLE AND HURTLED FORWARD ABOUT 1-1/2 TO 2 CAR LENGTHS; SLAMMED INTO WALL. AIRBAG DID NOT DEPLOY MY CAR HAD ONLY 25290 MILES (ONLY ABOUT TWO YEARS OF NORMAL USAGE) AT THE TIME THE SYSTEM FAILED. MY LEFT KNEE SUSTAINED SMALL GASH FROM THE UNDERSIDE OF THE STEERING COLUMN WHEN I WAS SLAMMED BACK AFTER IMPACT THREW ME FORWARD, FOREHEAD KNOCKED THE UPPER STEERING WHEEL. NOTE: ABOUT 1 MONTH PRIOR TO ACCIDENT, THE AUDIO CONTROLS ON MY STEERING WHEEL HONKED THE HORN INSTEAD. THE NEXT DAY, THEY WERE OK. THE SAME THING HAPPENED WHEN TESTED AT THE COLLISION CENTER AFTER ACCIDENT; IT'S ON TAPE. THE REP AT THE COLLISION CENTER WAS INFORMED OF THE SWITCH PROBLEM FROM THE START. WHEN I THEM TESTED DAYS LATER, THE AUDIO CONTROLS WORKED PROPERLY. ALSO, AN INDICATOR ON THE DASH WENT FROM SHOWING THE MPG WITH A BAR AS I ACCELERATED OR SLOWED, THEN SWITCHED TO A DIGITAL REPORT OF 18 MPG/CITY. IT KEPT SHIFTING BETWEEN THESE INDICATORS WITHOUT MY INTERFERENCE. FINALLY, THE AIRBAG FAILED TO DEPLOY ALTHOUGH IMPACT CLEARLY EXCEEDED 15 MPH. I BELIEVE THERE WAS A SEVERE FAILURE OF THE ELECTRICAL SYSTEM; THE CVT SYSTEM WITH ITS SENSORS, ETC. IS DEPENDENT ON IT. MY ACCOUNT PARALLELS REPORTS I HAVE UNCOVERED ABOUT SUDDEN ACCELERATION. I NOTED THAT OFTEN AN EVENT WAS PRECIPITATED BY A SLOWING, AND A TURN. WHEN I RECENTLY TALKED TO A NISSANeBay TECH ABOUT THE SWITCHES, AIRBAG, INDICATOR FAILURES, HE MENTIONED PINCHED HARNESS COULD BE A POSSIBILITY.

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NHTSA ID Number: 10893867

Complaint Date: 2016-08-07

Fail Date: 2016-08-01

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: IMPALA

Model Year: 2012


Summary

VEHICLE WAS STATIONARY. TURNED WHEEL TO THE RIGHT TO BEGIN TO MOVE. HEARD A SNAPPING SOUND AND VEHICLE ONLY MOVED ABOUT 5 FEET AND HAD NO CONTROL OF STEERING. FOUND THE RIGHT TIE-ROD WAS BROKEN. CAR HAS 37000 MILES ON IT.CAR WAS TOWED TO CHEV DEALER FOR REPAIR AND THEY SAID THE STEERING GEAR ALSO NEEDED TO BE REPLACED?? MY COST WAS $1546.19.FOUND A RECALL #12V377000 ON THIS VERY PROBLEM, BUT THE RECALL WAS FOR POLICE CARS ONLY. THIS DOESN'T MAKE SENSE TO ME AND I FEEL MY CAR SHOULD BE INCLUDED IN THIS RECALL. THIS TIE ROD SHOULD NEVER HAVE BROKEN AND I FEEL GM SHOULD ASSUME THE RESPONSIBILITY FOR THIS REPAIR. 2012 CHEV IMPALA.

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NHTSA ID Number: 10893868

Complaint Date: 2016-08-07

Fail Date: 2016-08-05

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: EDGE

Model Year: 2015


Summary

FWD 3.5 V6, 7 MONTH OLD CAR WITH 12,200 MILES- DRIVING ON INTERSTATE WHEN ENGINE JUST QUIT WITH NO WARNING. WRENCH SYMBOL ILLUMINATED ON DASH. AFTER SHUTTING DOWN, CAR WAS ABLE TO BE RESTARTED, ONLY TO HAVE THE SAME PROBLEM AFTER 3-5 MINUTES. CAR WAS TOWED TO FORDeBay DEALER, WHERE PROBLEM WAS DIAGNOSED AS A FAULTY THROTTLE BODY. DEALER SAID THEY SEE A LOT OF THIS PROBLEM AND THAT I WAS FORTUNATE THAT THEY HAD THE PART IN STOCK. I FELT I WAS FORTUNATE TO BE ABLE TO SAFELY PULL THE CAR OVER, WITHOUT CAUSING AN ACCIDENT. CAR WAS REPAIRED THE NEXT MORNING.

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NHTSA ID Number: 10893869

Complaint Date: 2016-08-07

Fail Date: 2016-07-28

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: E-450

Model Year: 2006


Summary

PULLED UP TO STOP SIGN. WHEN MAKING RIGHT TURN, ONTO INTERSTATE FRONTAGE ROAD, THROTTLE QUIT WORKING, WRENCH LIGH AND CHECK ENGINE LIGHT CAME ON. COASTED TO SIDE OF ROAD. VEHICLE HAD TO BE TOWED IN TO FORDeBay DEALER. WAS TOLD ELECTRONIC THROTTLE CONTROL SHUT DOWN VEHICLE, AND THROTTLE BODY WOULD HAVE TO BE REPLACED. HAD IT HAPPENED ANOTHER MINUTE LATTER IT WOULD HAVE FAILED IN THE MIDDLE OF AN INTERSTATE HIGHWAY.

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NHTSA ID Number: 10893870

Complaint Date: 2016-08-07

Fail Date: 2016-08-03

Manufacturer’s Name: HondaeBay (American HondaeBay Motor Co.)

Vehicle/Equipment Make: HONDAeBay

Vehicle/Equipment Model: CR-V

Model Year: 2007


Summary

I HAVE BEEN TRYING TO SELL MY CAR FOR SEVERAL MONTHS BUT I CAN'T SELL IT BACK TO HONDAeBay WITHOUT THE AIR BAGS BEING REPLACED. IN THE MEANTIME THE CAR IS LOSING VALUE.

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