Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 10893841
Complaint Date: 2016-08-07
Fail Date: 2016-06-15
Manufacturer’s Name: Volvo
Car USA, LLC
Vehicle/Equipment Make: VOLVO
Vehicle/Equipment Model: S40
Model Year: 2001
Summary
I'VE CONTACTED VOLVO AND DEMANDED MY MONEY BACK AND THEY REFUSED, THIS IS MY NEXT STEP BEFORE TAKING THEM TO COURT FOR A MEASILY 2,500. THIS CAR HAS CAUSED ME A HEADACHE UNLIKE ANY OTHER, THE ELECTRICAL SYSTEM FAILS IN THIS CAR AND PASSES THROUGH IT MALFUNCTIONING ONE THING AFTER THE NEXT, MY BACK WINDOW WENT UP AND DOWN ON ITS OWN, HEATING AND COOLING SYSTEMS DO WHACKY THINGS WHICH RUINED THE CAR MAKING IT OVERHEAT EVEN AFTER SHOPS REPLACE SENSORS AND RADIATORS, THE MAIN SAFETY CONCERN WHICH VOLVO IS SUPPRESSING IS THAT THE ELECTRICAL GHOST ALSO AFFECTS THE BRAKING SYSTEM AND ACCELERATES, THIS IS A MAIN CONCERN WHEN YOU'RE ON AN EXPRESSWAY ESPECIALLY, IT ACCELERATES AND YOU CANNOT HOLD THE BRAKE DOWN HARD ENOUGH TO SLOW DOWN, AND IT'LL DO IT AT RANDOM, AND I KNOW THIS IS A PROBLEM WITH THIS YEAR VOLVO BECAUSE I HAVE A 1990 WHEN IT WAS VOLVO AND NOT BOUGHT MY AN AMERICAN COMPANY AND THAT CAR IS PERFECT, AND A COP TALKED TO ME FOR ABOUT AN HOUR JUST BEFORE THESE BIGGER ISSUES STARTED HAPPENING, HE'D OWNED A DEALERSHIP AND SAID THIS YEAR VOLVO HAS NOTHING BUT PROBLEMS, AND AT THAT TIME I KNEW HE WAS ONTO SOMETHING BECAUSE THE AIR AND HEAT BUTTONS WERE DOING ALL KINDS OF STRANGE THINGS, I WAS EVEN IN AN ACCIDENT ONCE, A LITTLE FENDER BENDER THANKFULLY JUST ON A SIDE STREET, MY CAR WOULDN'T SLOW DOWN AND IT SKIDDED ALL T HE WAY TO THE LIGHT AND I DENTED SOMEONE'S BUMPER, THEY LET ME SLIDE BECAUSE THEIR CAR WAS A JALOPY, BUT I'VE HAD THIS SAME ELECTRICAL FAILURE HAPPENING ON EXPRESSWAYS AT VARIOUS SPEEDS
NHTSA ID Number: 10893842
Complaint Date: 2016-08-07
Fail Date: 2016-05-06
Manufacturer’s Name: Land Rover
Vehicle/Equipment Make: LAND ROVER
Vehicle/Equipment Model: RANGE ROVER SPORT
Model Year: 2013
Summary
TRADED IN 2013 FORD EXPLORER 2WD FOR 39K MILES RANGE ROVER SPORT FROM A MASERATI DEALER IN DAYTONA BEACH. THE SALESMAN PROMISED A INSPECTION REPORT AND WE TOOK FOR A TEST DRIVE ALONG I 95 SOUTHBOUND. I COMMENTED ON BRAKING AND MILD SHAKING OF STEERUNG WHEEL (JUDDERING). UPON RETURNING TO DEALER PARKING LOT, INSPECTED BRAKE PADS AND ROTOS VISABLY AND APPEAR TO BE AN ISSUE. I TRIED TO GET LAND ROVER DEALERS TO CHECK VEHICLE AND CALLED TWO FROM MASERATI DEALER, BUT HAD TO WAIT A WEEK TO GET IN. SO I TOOK THE RRS AND SIGNED A "WE OWE YOU" FORM. NEXT DAY THERE GM AND SERVICE DEBT COULDNT HELP WITH BRAKES, SO I TRIED TO RETURN RRS, TO NO AVAIL. FINALLY TOOK TO LR OF ORLANDO AND FOUND WARPED ROTORS WERE THE ISSUE. CONTACTED MASERATI DEALER, NO HELP, HE WOULD NOT GIVE ME A COPY OF THW "WE OWE YOU" DEALER FORM. SENT COMPLAINT TO FL DMV COMPLAINT. NO HELP. TOOK RRS AFTER1100 MILES TO 2ND JLR DEALER IN NY, SAME ISSUE, WARPED ROTORS. MOST NOTICABLE WHEN APPLYIN BRALES OVER 65 MPH. JUDDING- SHIMMY. MASERATI DEALER PROVIDED A COPY OF AN RO A MONTH BEFORE SALE, SHOWING FRONT AND REAR ROTORS WERE MACHINED AND NEW PADS INSTALLED. OWNER DYE STATED THREE DAYS AFTER SALE, WHEN I SPOKE TO HIM ON BRAKES, HE SAID, THE NEW PADS WOULD WEAR IN. NOW 2 LR DEALERS WANT ANYWHERE FRON $700 TO $1300 TO REPLACE ROTORS. MASERATI DEALER REFUSES TO PAY UNDER 60DAY/3000 MILES LIMITED WRITTEN WARANTEE, AND TLOD ME IT WAS MY RIGHT TO GET AN ATTORNEY. THE WARP BRAKES CAN CAUSED AN ACCIDENT ON I 95 FL-NY IF THEY LOCK UP CALIBERS. HAD I4X4 FORD BRONCO ON A FRIDAY NITE. NO FUN, BUT SAFELY STOP AND GOT REPACED CALIBER/PADS/ROTOR. DOES ANYONE ELSE HAVE PROBLEMS WITH MASERATI DEALERS, CALLED MASERATI CUSTOMER CARE NO HELP!
NHTSA ID Number: 10893843
Complaint Date: 2016-08-07
Fail Date: 2015-07-03
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 2500
Model Year: 2004
Summary
PASSENGER SIDE EXHAUST MANIFOLD BOLTS RUST AND BREAK OFF ON ALL GM FULL SIZE TRUCKS. I HAVE 2004 SILVERADO 2500 HD WITH 61K MILES, PROBLEM STARTED AT 56K MILES AS A MILD TICK THAT WENT AWAY WHEN ENGINE WARMED UP AND PROGRESSED TO CONSTANT LEAK WHEN ENGINE WAS UNDER LOAD , TWO REAR EXHAUST MANIFOLD BOLTS BROKE OFF CAUSING EXHAUST LEAK. SEEMS ALL TRUCK ENGINES HAVE THIS PROBLEM FROM 1999 -2007. THIS SOUNDS LIKE A MANUFACTURING DEFECT THAT SHOULD BE ADDRESSED BY GM .
Read More...NHTSA ID Number: 10893844
Complaint Date: 2016-08-07
Fail Date: 2014-08-09
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2010
Summary
WE BOUGHT A FACTORY CERTIFIED CAR TO ELIMINATE PROBLEMS LIKE THIS.THE PROBLEM WE HAVE IS ALSO INTERMITTENT AND INVOLVES THE RIGHT HAND DOOR LOCK'S 95% OF THE TIME BOTH FRONT AND REAR. THE NOT ALWAYS AT THE SAME TIME.WHEN LOCKED THEY FAIL TO OPEN WITH EITHER THE REMOTE OF THE INSIDE SWITCH.WE HAVE BEEN TO THE DEALER 4-5 TIMES AND IT WAS ONLY THE LAST TIME HE WAS ABLE TO SEE 1/2 OF THE PROBLEM.HE DID NOT HAVE TIME TO GET IT IN THAT DAY AND I DIDN'T HAVE TIME TO LEAVE .HIS ANSWER IS IF IT'S NOT BROKEN I CANT FIX IT . I ALSO ASKED THE SALES MAN IF THEY HAVE BEEN HAVING THAT PROBLEM OR IS THE FIRST HE HERD OF IT.THEY HAVE HEARD OF IT BEFORE AND HE RECOMMENDED WD-40 SQUIRTED DOWN TO CLEAN THE ACTUATOR.I DID TRY THAT BUT IT HAPPENS AGAIN OVER AND OVER AT THE MOST INCONVENIENT OF TIMES.THIS CAR WAS BOUGHT FOR MY WIFE AND I HAVE A GREAT CONCERN GOD FORBID SOMETHING HAPPEN AND THE PEOPLE ON THE RIGHT SIDE CAN NOT GET OUT OF THE CAR.I ALSO HAVE A FORD TRUCK AND THERE WERE A FEW RECALLS WHICH YOU'LL DID THE RIGHT THING AND FIXED IT I LIKE MY FORD TRUCK.LOOKING IN THE INTERNET I SEE THIS PROBLEM QUITE A BIT ON THE FOCUS BUT WHY IS THIS YEAR OR VIN NOT INCLUDED IF I TO AM HAVING THE SAME PROBLEM?PLEASE HELP ME WITH THIS PROBLEM.I THINK IT WOULD HELP US BOTH FEEL SAFER DRIVING OUR NEW/USED CAR.THE PROBLEM IS INCONSISTENT AND HAPPENS SITTING STILL,DRIVING AT ANY AND OR ALL SPEEDS.
NHTSA ID Number: 10893845
Complaint Date: 2016-08-07
Fail Date: 2016-08-06
Manufacturer’s Name: Mazda Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: MAZDA3
Model Year: 2010
Summary
THE SWING ARM THAT ATTACHES THE DRIVER'S SEAT TO THE LEFT-SIDE SEAT RUNNER UNEXPECTEDLY DETACHED. CLOSE INSPECTION REVEALED THAT THIS WAS CAUSED BY A WELD FAILURE / METAL FATIGUE AT THE POINT WHERE THE ARM WAS WELDED TO THE ROD THAT RUNS BELOW THE CUSHION. THE SEAT IS NOW UNSTABLE AND ROCKS IN AN ALARMING WAY, BOTH WHEN ACCELERATING AND DECELERATING. THE FAILURE OCCURRED WITH A POPPING NOISE AS I PREPARED TO PULL AWAY FROM A PARKING SPOT. I PURCHASED THE CAR NEW AND HAVE TREATED IT GENTLY. I AM A SKINNY GUY AND HAVE AT NO TIME BEEN ROUGH ON THE SEAT. I AM SURPRISED THAT THERE IS NO RECALL ON THIS FAILURE AS IT IS CLEARLY A SAFETY ISSUE.
Read More...NHTSA ID Number: 10893846
Complaint Date: 2016-08-07
Fail Date: 2016-07-21
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: SATURN
Vehicle/Equipment Model: SKY
Model Year: 2007
Summary
AT ABOUT 31,000 MILES WHILE DRIVING DOWN THE ROAD WITH A PASSENGER THE AIRBAG OFF LIGHT FLASHED ON AND OFF SEVERAL TIMES FINALLY ENDING UP OFF WITH A SERVICE AIRBAG MESSAGE.WAS TRAVELING ABOUT 65 MILES PER HOUR ON FREEWAY.
Read More...NHTSA ID Number: 10893847
Complaint Date: 2016-08-07
Fail Date: 2016-07-28
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2011
Summary
DRIVING ON INTERSTATE STEERING BEGAN GETTING LOOSE, FREQUENT SHIMMY. WHEN BACKING UP AT A GAS STATION THE STEERING WAS MAKING CLUNKING SOUNDS AND HAD MORE PLAY IN THE STEERING WHEEL. WENT TO A DEALERSHIP NEXT MORNING, THE POWER STEERING COUPLER WAS REPLACED.
Read More...NHTSA ID Number: 10893848
Complaint Date: 2016-08-07
Fail Date: 2016-08-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: COBALT
Model Year: 2009
Summary
CAR STARTS HARD, SMELLS LIKE GAS INSIDE AND OUT. WET WITH GAS NEAR GAS TANK WHEN RUNNING. AFTER SITTING A LONG WHILE, NO GAS IS APPARENT ON GAS TANK.
Read More...NHTSA ID Number: 10893849
Complaint Date: 2016-08-07
Fail Date: 2016-06-03
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2013
Summary
FOR THE PAST 4 MONTHS THE DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSED. INTERIOR LIGHT STAYS ON. NOT ABLE TO LOCK DOORS WHILE IN OR OUTSIDE OF THE VEHICLE. WHILE DRIVING (STREETS OR HIGHWAY) THE SHIFT TO PARK INDICATOR LIGHTS UP, THE DOOR AJAR INDICATOR COMES ON, INTERIOR LIGHTS TURN ON, ALL THE DOORS UNLOCK AND THE DOOR OPEN CHIMES ARE HEARD. THIS IS A SERIOUS SAFETY AND OPERATION ISSUED WITH THE PASSENGERS AND VEHICLE.
Read More...NHTSA ID Number: 10893850
Complaint Date: 2016-08-07
Fail Date: 2016-03-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: SAAB
Vehicle/Equipment Model: 9-3
Model Year: 2006
Summary
TAKATA RECALL - I WAS NOTIFIED IN MARCH 2016 OR THE AIRBAG ISSUE WITH MY 2006 SAAB 9-3 AERO. IT HAS BEEN FIVE MONTHS AND THERE STILL IS NO SOLUTION. WHAT IS THE STATUS OF THIS RECALL AND HOW LONG IS IT GOING TO TAKE? I DON'T LIKE DRIVING A TICKING TIME BOMB.
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