Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 10893851

Complaint Date: 2016-08-07

Fail Date: 2016-06-01

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: TRAILBLAZER

Model Year: 2006


Summary

WHILST DRIVING ON THE HIGHWAY THE ENGINE SHUT DOWN AND LOST POWER STEERING. HAD TO PULL OVER ON THE SIDE OF THE HIGHWAY. AT HIGH SPEEDS THIS IS TROUBLING. THE POWERTRAIN AND CHECK ENGINE LIGHT CAME ON. WAITED SEVERAL MINUTES AND CAR WOULD RESTART AND BE OPERABLE BUT WOULD REPEAT. MECHANIC DETERMINED A FAULTY COMPUTER KNOWN AS THE POWETRAIN CONTROL MODULE (PCM) OR ENGINE CONTROL MODULE (ECM). THIS PART WAS REPLACED AND HAS FIXED THE PROBLEM.

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NHTSA ID Number: 10893852

Complaint Date: 2016-08-07

Fail Date: 2016-08-06

Manufacturer’s Name: HyundaieBay Motor America

Vehicle/Equipment Make: HYUNDAIeBay

Vehicle/Equipment Model: TUCSON

Model Year: 2016


Summary

PLEASE REFER TO ATTACHED PDF

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NHTSA ID Number: 10893853

Complaint Date: 2016-08-07

Fail Date: 2016-08-07

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: DODGEeBay

Vehicle/Equipment Model: JOURNEY

Model Year: 2014


Summary

MY TIRES ARE LEAKING AIR AND COMPLETELY BALLED, MY CAR HAS 27,000. I THINK SINCE WE'VE DONE ALL THE PROPER MAINTENANCE THEY SHOULD HAVE LASTED A LOT LONGER.

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NHTSA ID Number: 10893854

Complaint Date: 2016-08-07

Fail Date: 2016-06-27

Manufacturer’s Name: BMWeBay of North America, LLC

Vehicle/Equipment Make: MINIeBay

Vehicle/Equipment Model: COOPER

Model Year: 2009


Summary

PASSENGER SIDE AIRBAG WARNING LIGHT KEEPS COMING ON WHETHER A PASSENGER IS SEATED OR NOT IN FRONT SEAT. IT ORIGINALLY WENT ON AND OFF AT SPORADIC TIMES AND MIMI TOLD ME THAT I SHOULD NOT PLACE ANYTHING ON PASSENGERS SEAT LIKE MY HANDBAG AS IT WILL ASSUME A PASSENGER IS SITTING IN THE SEAT. THE LATER PART OF JUNE 2016, IT CAME ON AND STAYED ON CONTINUOUSLY. CURRENTLY, HAVE AN OUTSTANDING REPAIR ORDER WITH MINIeBay BUT WAS TOLD PART HAS BEEN ON BACK ORDER FOR WELL OVER A MONTH. PRICE QUOTED FOR REPAIR $1240.00. I DRIVE THE INTERSTATE ON A DAILY BASIS AND AM CONCERNED THAT THE AIR BAGS WILL NOT DEPLOY IF I'M INVOLVED IN AN ACCIDENT. THE LIGHT COMES ON AS SOON AS THE CAR IS STARTED AND WILL SOMETIMES GO OFF FOR A FEW MINUTES WHILE DRIVING, BUT WILL THEN COME BACK ON.

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NHTSA ID Number: 10893855

Complaint Date: 2016-08-07

Fail Date: 2016-01-01

Manufacturer’s Name: HyundaieBay Motor America

Vehicle/Equipment Make: HYUNDAIeBay

Vehicle/Equipment Model: TUCSON

Model Year: 2016


Summary

LESS THAN TWO MONTHS AFTER I BOUGHT THE CAR, WITH MAYBE 4000 MILES ON IT, AS I TRIED TO BACK OUT OF MY DRIVEWAY ONE MORNING, THE CAR WOULD NOT MOVE. THE ENGINE WOULD REV AND THE RPMS WOULD CLIMB, IT WAS ONLY AFTER SEVERAL TIMES OF PUTTING THE CAR BACK IN PARK AND THEN REVERSE DID IT FINALLY ENGAGE. AFTER THAT, WHEN DRIVING SLOWLY AS IN BUMPER TO BUMPER TRAFFIC, UPON ACCELERATION IT WOULD SEEM TO HESITATE THEN LURCH. THE NEXT TIME SUCH AN INCIDENT OCCURRED WAS A COUPLE OF MONTHS LATER. I WAS STOPPED AT A SIGNAL AND WHEN THE LIGHT CHANGED AND I TRIED TO ACCELERATE, THE CAR DID NOT MOVE, AGAIN. IT TOOK SEVERAL TIMES OF PUTTING IT IN PARK AND BACK TO DRIVE BEFORE IT WOULD ENGAGE. IT HAS HAPPENED SEVERAL TIMES SINCE THEN. I FIND THIS DANGEROUS AND DOWNRIGHT SCARY. LUCKILY, NO ONE HAS REAR ENDED ME OR WORSE. I HAVE TAKEN THE CAR TO TWO DIFFERENT DEALERSHIPS. THEY SAY THEY CAN FIND NOTHING WRONG AND THAT NO TROUBLE CODES SHOW UP. I SEE THERE ARE MULTIPLE COMPLAINTS FILED ON YOUR SIGHT ABOUT THIS SAME PROBLEM, SO SOMETHING IS WRONG, DANGEROUSLY SO! WOULD YOU PLEASE CHECK INTO THIS FOR US.

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NHTSA ID Number: 10893856

Complaint Date: 2016-08-07

Fail Date: 2016-06-03

Manufacturer’s Name: Mercedes-BenzeBay USA, LLC

Vehicle/Equipment Make: MERCEDES-BENZeBay

Vehicle/Equipment Model: AMGeBay CLS55

Model Year: 2006


Summary

FUEL LEAKS AFTER FILLING UP CAR VERY STRONG SMELL, AFTER PARKING, WHILE RUNNING SMELLS UNTIL YOUR TANK IS ALMOST EMPTY.

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NHTSA ID Number: 10893857

Complaint Date: 2016-08-07

Fail Date: 2016-08-06

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: EQUINOX

Model Year: 2005


Summary

DRIVING DOWN STREET WHILE ATTEMPTING TO TURN LEFT HEARD LOUD POP AND THEN WASN'T ABLE TO TURN AND CRASHED INTO TREE LEFT FENDER HOOD HEADLIGHT ALL PUSHED DAMAGE TO TIRE AND ON TOP OF THAT AIRBAG DIDN'T IMPLORE AND HIT HEAD ON THE POST

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NHTSA ID Number: 10893858

Complaint Date: 2016-08-07

Fail Date: 2016-07-29

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: CROWN VICTORIA

Model Year: 2007


Summary

DOES THE FORDeBay CROWN VIC HAVE RECALL OR POWER TRAIN LIGHT

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NHTSA ID Number: 10893859

Complaint Date: 2016-08-07

Fail Date: 2016-08-07

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: EDGE

Model Year: 2008


Summary

PULLED IN PARKING LOT,PUT TRANSMISSION IN PARK,AND ENGINE BEGAN TO INCREASE IN RPM TO 2500-2600,I NOTICED DRIVING HOME IT SEEMED AS IF THE CRUISE CONTROL WAS ENGAGED (IT WAS NOT). APPLYING THE BRAKE GENTLY (WOULD NOT CORRECT)IF BRAKE WAS APPLIED VERY FIRMLY,IT WOULD FINALLY LET THE RPM DROP BACK TO NORMAL,

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NHTSA ID Number: 10893860

Complaint Date: 2016-08-07

Fail Date: 2016-08-06

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: TRAVERSE

Model Year: 2011


Summary

I JUST BOUGHT THE CAR A WEEK AGO AND NOW THE SERVICE AIR BAGS LIGHT CAME ON. ALSO THE TIMING CHAIN IS MAKING A WEIRD NOISE. I TOOK IT TO THE MECHANIC AND SURE ENOUGH THERE IS SOMETHING WRONG WITH AIR BAGS AND TIMING CHAIN

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Bestseller No. 1
LAUNCH OBD2 Scanner CRP123X Elite, 2025 Lifetime Free WiFi Update scan Tool, FCA SGW, SAS Calibration/Throttle/Brake/BMS/D-P-F/Oil Reset/ABS bleeding, Multi Systems Car Scanner, Battery Test, Auto VIN
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Bestseller No. 2
LAUNCH X431 PROS V+ 5.0 Elite Bidirectional Scan Tool with 2025 Newly Released DBSCar VII Connector,38+ Reset for All Cars,ECU Online Coding,CANFD,FCA AutoAuth,VAG Guide,2 Yrs F-Ree Update
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  • 【Technology Itself is Proof of Quality】LAUNCH DBSCar VII+Self-developed screen.Using USB type A/USB type C connectors and DBSCar VII VCI connector can make the process of diagnosing and matching faster and more stable, DBSCar VII connector equipped with indicator lights, which is more intuitive and user-friendly. The latest self-developed screen from LAUNCH, in addition to its strong anti-fall ability, is different from other launch models in sensitivity and touch.
  • 【2025 Newly Added CANFD】With the CANFD Connector, you can seamlessly diagnose a wider range of vehicle models (up to model year 2025, see image below for supported models) using advanced CANFD protocols. Gone are the days of being limited to certain models - now you can confidently handle the latest models, even those with the most advanced systems.
  • 【Bi-Directional+Online Coding+Over 38 Reset Services+Adaptation+Initialization+ Matching】PROS V+ 5.0 scan tool Elite also support:K-EY programming,Gear/ SAS/ EPB/ TPMS/ BMS/ETS/Oil/Brake/AFS/GEARBOX/SUNROOF/SUS Reset,ABSeBay Bleed, Injector coding.Gives you the ability to use dealership level relearn procedures to complete repairs.You can get 100+ advanced special functions under the""vehicle brand""-""menu""-""system"" - ""special functions"".
Bestseller No. 3
LAUNCH OBD2 Scanner CRP123I V2.0 Elite,2025 Lifetime Free Update Engine ABS SRS AT Diagnostics Tool with 7 Resets,Oil/Throttle/SAS/BMS/EPB/DPF Reset/ABS Bleeding Car Scanner,Battery Test,FCA SGW
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  • 【Newly Added 7 RESET FUNCTIONS】+ 【BATTERY VOLTAGE TEST】2025 New Ver. scan tool CRP123I V2.0 ADDS NEW SPECIAL FUNCTIONS-Throttle Adaptation,Oil Reset,SAS Reset,ABSeBay Bleeding,BMS Reset,EPB Reset, D.P.F Regeneration,to maintain your vehicle system safely and efficiently.Graphing the battery voltage easier and more intuitive for the real-time monitors to check.It does not only reveal what error codes your car is producing,but also erase your vehicle's check engine light after the problem is fixed.
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  • 【Cover 10000+ Models & 90+ Car Brands】CRP123I V2.0 Elite launch scanner is capable of diagnosing fault codes on more than 10000+ vehicles from 1996 to 2025 and 90+ car makes worldwide. Support almost all OBDII cars such as SUVs, minivans, light-duty trucks, etc. It's an excellent tool for all types of mechanics from novice to pros. NOTICE: Compatibility will vary on vehicles' model and year, pls c-ontact us via Q&A/message before purchase.
SaleBestseller No. 4
LAUNCH X431 PRO3S+ Elite, 2025 All-in-One Bidirectional Scan Tool with J2534,HD Trucks Scan, Topology Map, 60+Service,Online Coding Full Function Scanner, CANFD/DoIP/D-PDU/CAN 2.0, FCA, 2 Yrs Update
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Bestseller No. 5
LAUNCH X431 CRP919X Elite OBD2 Scanner, Bidirectional Scan Tool As X431, ECU Coding Car Scanner, CANFD DOIP, FCA SGW, 35+ Services, Android 10.0, Active Test, All System Diagnostic Tool, 150+ Brands
  • [2025 LAUNCH CRP919X] Tired of scan tools that lag and lack features? Meet LAUNCH CRP919X - it’s got all power of XTOOL D8/Autel MK808Z/MK900, plus it’s a pro at ECU Coding = X-431 PROS V+. Better, in 2024 we added more: FCAeBay AutoAuth, CAN-FD, DoIP, expanding features with 3 module modules, all without breaking your bank. The most-recent models are covered with weekly upgrading. CRP919X runs on Android 10.0, 3+32GB RAMeBay/ROM. Time to upgrade your workshop and get more than your money’s worth!
  • [ECU Coding] You can run ECU Coding to address challenges such as DTCs related to sensor / actuator circuit breaks, unreliable signals; installing new modules, and flashing hidden features. Unlike other scan tools that support Coding for only 3 brands, LAUNCH CRP919X is available for 100+ brands (need paid OE software for Be.nz, BM.W, V.W, A.udi, G.M, F0rd, even PorscheeBay, etc.) And it comes with easy-to-follow steps to make coding a breeze. *Remember to back up your data before coding.
  • [4000+ Active Tests = X431 LAUNCH Scanner] Pay half, yet get all 4000+ tests previously only featured in X431 scanners! You can directly send commands to ECU, drive components like “relays, injectors, coils, solenoids valves, actuators” to move. NO time-consuming old methods BUT verify if they function correctly in just 10 minutes, speeding up troubleshooting 3X FASTER! And NO compatibility headaches. Superior to 80% of diagnostic tools on market, it works on nearly 100% popular vehicles.
  • [150+ Brands Coverage + CANFD/DOIP] The compatibility of LAUNCH scanner has always been a leader in industry, with upgrades so frequent that can be weekly! And CRP919X meets all your expectations: 1) added CANFD/DOIP; 2) FCAeBay SGW access, no need extra adapters; 3) cover 150+ all-regional brands; 4) the multilingual menu; you can use it fluently without barriers, and switch languages on your own without having to send e-mails to dealers. (NO waiting 24+ hours just to change a menu language)
  • [35+ HOT Services] Compared to similar OBD2 scanners MK808S/D1/909X, the LAUNCH CRP919X has a huge upgrade: E-P-B/Oil_Reset/DP.F/SAS/TPMS/BMS/Injector/Throttle/Suspension/Brake_Bleed, etc. NOT just a big jump in the number of features, BUT also a serious boost in compatibility (more cars supported). In 2024 even added 20+ new features to keep your CRP919X at the forefront of industry, e.g. Motor Angle Calibration/Turbocharging Matching/Swipe/Clutch Matching. MORE is coming your way.

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Last update on 2025-04-25 / Affiliate links / Images from Amazon Product Advertising API


 

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