Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 11655283

Complaint Date: 2025-04-17

Fail Date: 2025-04-08

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: JEEPeBay

Vehicle/Equipment Model: RENEGADE

Model Year: 2018


Summary

I was driving in traffic and it was bumper to bumper. I had to keep going into first, move a little then stop for several miles. Coming out of the [XXX], heading up the hill, I started to smell burning, the clutch then pinned to the floor and I was stuck in first gear, and the vehicle shut off, not overheating warning, nothing. I was able to start the vehicle after a few moments and then got it t the shoulder, had it towed and I was told the clutch pressure plate was fractured and a whole new transmission would need installed if the flywheel isn't damaged. It wont be serviced until March 28th or 29th and then I will know if a $2500 dollar fix turns into a $5000.00 dollar fix. 54 thousand miles on this and it drove fine in traffic like this before and had no issues with it shifting or anything until this day. They say there is a recall on the Renegade specifically NHTSA20V-124 involving renegades with 6 speed manual transmissions. I couldn't get any help from ChryslereBay, the recall information center but this information is out on the web. Next is lemon law attorney. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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NHTSA ID Number: 11655284

Complaint Date: 2025-04-17

Fail Date: 2024-02-17

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: EXPLORER

Model Year: 2017


Summary

The contact owns a 2016 FordeBay Explorer. The contact's wife received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and removed the front passenger's side A-pillar trim. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 95,500.

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NHTSA ID Number: 11655285

Complaint Date: 2025-04-17

Fail Date: 2025-04-17

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: BUICKeBay

Vehicle/Equipment Model: VERANO

Model Year: 2014


Summary

The contact owns a 2014 BuickeBay Verano. The contact stated that after his daughter started the vehicle and attempted to shift into drive, the gear selector briefly failed to move into drive. Upon shifting into drive, the contact stated that while his daughter was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle, prompting her to discontinue driving the vehicle. The powering steering warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the gear selector lever. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 100,000.

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NHTSA ID Number: 11655286

Complaint Date: 2025-04-17

Fail Date: 2024-11-30

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: GMCeBay

Vehicle/Equipment Model: YUKON

Model Year: 2021


Summary

I've taken my 2021 Yukon Denali to GMCeBay dealers complaining of "clacking" noise coming from the passenger side of the engine on 3 occasions. Each time, they tell me that they do not hear anything. Now, I see that the L87 engine has defective bearings which could lead to abrupt engine failure which could lead to a dangerous situation. I envision power sliding on the highway going 70 mph and ultimately rolling over and getting killed. I am now frightened to travel on the highway and see no resolution forthcoming from GM. They are just looking at $. My wife and I are [XXX] and travel to Florida from Wisconsin every year for winter. The Yukon to me was the most expensive, ni est vehicle that I have ever owned, but now feel like I could die anytime while driving it. Who would want to buy it now with this cloud over it, all hinging on how GM handles this mess. I've only owned GM products my whole life, but would never buy another now. Lost faith, and hopefully won't die waiting for GM to do something. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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NHTSA ID Number: 11655288

Complaint Date: 2025-04-17

Fail Date: 2025-04-16

Manufacturer’s Name: HondaeBay (American HondaeBay Motor Co.)

Vehicle/Equipment Make: HONDAeBay

Vehicle/Equipment Model: PILOT

Model Year: 2021


Summary

This seems to be an on going problem for many HondaeBay owners according to the forums. My Adaptive Cruise ControleBay, lane keeping assistant, collision mitigation, road departure mitigation, and auto high beams have all gone out after going to the car wash. I have cleaned the windshield but I find it crazy that this is a common problem and there is no recall.

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NHTSA ID Number: 11655290

Complaint Date: 2025-04-17

Fail Date: 2025-04-16

Manufacturer’s Name: ToyotaeBay Motor Corporation

Vehicle/Equipment Make: TOYOTAeBay

Vehicle/Equipment Model: PRIUS

Model Year: 2014


Summary

Was driving down the road and the brakes stopped working and the the brake light the traction light and abseBay light came on. The brakes only worked if i put the pedal all the way to the floor after that. I checked online and found numerous other people have had this issue but no recall has ever been done. only nhtsa safety notices and a volunteered customer support program by toyotaeBay which was no longer being honored because I was passed the 10 year mark even though my vehicle was still under the 150k mile threshold by toyotaeBay. I wish your organization would force toyotaeBay to do a full recall on this. this is a dangerous safety issue involving a defective brake booster and master cylinder

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NHTSA ID Number: 11655291

Complaint Date: 2025-04-17

Fail Date: 2025-04-17

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: LINCOLNeBay

Vehicle/Equipment Model: AVIATOR

Model Year: 2020


Summary

On 4/17/25 at approximately 450pm eastern standard time the information hub on the dash indicated a door fault alarm and as i was turning left the doors unlocked and the passenger side door opened causing the passenger to almost fall out of the vehicle. If the passenger would have not had his seat belt on he would have fell out of the vehicle and potentailly been run over. I am worried about driving tbe vehicle as this sitiation could cause serious injury and cause a vehicle accident and loss of life.

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NHTSA ID Number: 11655292

Complaint Date: 2025-04-17

Fail Date: 2025-04-17

Manufacturer’s Name: HondaeBay (American HondaeBay Motor Co.)

Vehicle/Equipment Make: HONDAeBay

Vehicle/Equipment Model: PILOT

Model Year: 2019


Summary

HondaeBay dealership has not had parts for over a year now

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NHTSA ID Number: 11655293

Complaint Date: 2025-04-17

Fail Date: 2025-04-16

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: F-350

Model Year: 2021


Summary

The contact owns a 2021 FordeBay F-350. The contact stated that while driving at an undisclosed speed, the loss of power warning light illuminated. The contact parked the vehicle and turned off the vehicle. The contact attempted to restart the vehicle however, the vehicle failed to start as intended. The vehicle was towed to the dealer where it was diagnosed with a contaminated fuel system. The contact was informed that the fuel system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would become available. The failure mileage was approximately 112,000. VIN tool confirms parts not available.

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NHTSA ID Number: 11655294

Complaint Date: 2025-04-17

Fail Date: 2024-05-01

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: F-150

Model Year: 2023


Summary

The contact owns a 2023 FordeBay F-150. The contact stated while driving 45 MPH, the vehicle shut off and the wheels locked up unexpectedly. The check engine warning light was illuminated, with the message “Service Soon” displayed. The contact towed the vehicle to a dealer however, the dealer was unable to determine the cause of the failure, but the battery was replaced. On another occasion, the contact took the vehicle to a different dealer, and the engine blockeBay was replaced because it was cracked. The vehicle was not repaired after the most recent failure. The contact stated that the failure was now more frequent and occurred more whenever it rained. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 20.

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Bestseller No. 1
Autel Scanner MaxiCOM MK808BT PRO, 2025 2.0 Full Bidirectional Diagnostic Tool as MK900 MX900 MK900BT, Pro Ver. of MK808S MX808S, 3000+ Test, 28+ Service, All System, Brake Bleed, Injector Coding, FCA
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Autel Scanner MaxiCOM MK808S: 2025 Bidirectional Tool as MK808BT Pro MX808S M808Z, Function as MaxiCheck MX900, 28+ Service, Active Test, All System Diagnose, Injector Coding, FCA Autoauth Android 11
  • 🔥🔥🔥【2025 NEWLY RELEASED BI-DIRECTIONAL CONTROL】As the 2025 upgraded version of MaxiChek MX808, our Newest MK808S auto diagnostic scanner for all cars inherits the powerful Bi-directional Control which makes it the most cost-effective Autel scanner (without breaking the bank, same as MP900BT and MS906 PRO). Active test is widely used on car subsystems to help you check if the car actuators are all in good condition. Such as windows, rear mirrors, sunroof, wipers...
  • 【28+ MOST POPULAR RESET SERVICE FOR 150 MAKES】Autel versatile OBDII scanenr MK808S, full level-up of MX808, work as MX900, MK900, MK900BT, supports 150+ car brands worldwide & FCAeBay AutoAuth. Like the OBD2 code reader MaxiCOM MK808BT Pro, MK808S is equipped with 28+ hot services including Oil Reset, SAS Calibration, ABSeBay Bleeding, Injector Coding, Battery Registration, etc. MK808S ranks top in professional automotive tablets and keeps updating to support more newer modes from 2023 to 2025.
  • 【ALL SYSTEM DIAGNOSTICS, FACTORY-LEVEL SCANNER】The MK808S dealer-level scanner, like Snap-on tools, effectively works all cars for all system diagnostics. It reads/clears codes, provides ECU info, displays 5-in-1 Live Data, performs active tests, and special functions for all available modules. With a few clicks, you can easily understand the vehicle's condition. The convenient Wi-Fi printing feature allows you to generate a detailed report, highlighting the exact nature of the problem.
  • 【AUTO SCAN & AUTOVIN, 5X FASTER】How much have you spent on car maintenance? Even a minor issue can take up a significant amount of time. The MK808S is designed to improve your work efficiency. With its AutoVIN technology, you can identify your vehicle's make, model, and year information with just one click. The convenient AutoScan feature automatically scans all of the vehicle's ECUs and detects any fault codes. Check AutoVIN compatibility, please contact us at 📞 MotorzoneUS @ outlook . com 📞
  • 【WHY MK808S STANDS OUT】✅Autel's escaner automotriz professional, MK808S, provides the same funcntions as the MK808BT PRO at a lower cost. MK808S not only helps you save on subscription expenses (124.5 USD vs. 150 USD) but also ensures flawless utilization of all functions even without updates. ✅As Autel's flagship model, MK808S is the upgraded version of the old MX808 MK808BT. It covers global coverage for 150 car brands, making it a versatile and cost-effective choice.
Bestseller No. 3
Autel Scanner MaxiCOM MK900BT, 2025 MK900-BT V2.0 Bidirectional Diagnostic Tool, 8in Up of MK900 MX900 MK808S MK808BT MX808S MK808Z, 3000+ Active Tests, 40+ Service, CAN-FD&DOIP, All System, FCA 11 OS
  • 🔥🔥🔥【2025 AUTEL FLAGSHIP MK900BT MK900-BT, NEW MODEL OF MK808S MK900 MX900 MK808BT MX808S】2025 newest Autel MK900BT retains all features of MK808S MX900 MX808S MK808Z MK808Z-BT MK808K-BT, while EXTRA added powerful functions (value 2000+ bucks). The Pro-level Autel MK900BT makes a big leaps: 28+➡40+, 50+➡3000+ Active Tests, 2025 NEW✅CAN FD & DOIP protocols ✅Pre&Post diagnostic report ✅WIFI Print ✅Auto VIN&Auto Scan 2.0 ✅Scan VIN/ License ✅Battery Test(BT506). Enjoy larger 8in 1280*800 user-friendly UI (replace 7in MinieBay MK808S MK808Z MP808S), optimized 7000mAh battery ensures full-day work (MK808Z-BT MK808K-BT only 5000mAh), 2G➡4G,16G➡64G, 33feet working range remo.ves cable restrictions.
  • 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS906 PRO】Differ from MS906BT MS906 MP808 MK808 MX808 MK808BT only 50 tests, Autel scanner MK900BT escaner automotriz professional offers 3000+ active tests, it can send command to ECUs & monitor actuators operation, quickly locating faulty components. Bidirectional scanning takes your diagnostics to the next level with menu lists 3000+ active tests, such as windows, rear mirrors, sunroof, wipers, fuel injector, coolant fans, radiator fan, AC clutch, coolant pump and more.
  • 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full level-up of OBD2 code reader MaxiCom MK808S MK808 MK808Z MX808S MK808Z-BT with 28 service, Autel scan tool MK900BT/ MK900-BT offers 40+ maintenance service on 150+ brands 10,000 vehicles from 1996-2024-2025. Hottest Services like: Oil Reset, ABS Bleed, SAS Calibration, Injector Coding, SRS, Throttle Reset, Gearbox Reset, Battery Registration etc. Added 12+ advanced resets: rain slash light sensor reset, HVA.C/ SUS calibration etc. Welcome to send Vehicle Make>Model>Year>VIN>Functions you required to 📞autelsupply @ outlook . com📞 check compatibility.
  • 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE/ AUTO VIN】2025 new release Autel MaxiCOM MK900-BT scan tool embodies all system diagnostic with its 8in display for all vehicles. Like Sna.p-on tools, it can perform ✔Read/Clear Codes✔Displays 5-in-1 Live Data✔Record & Playback Data✔Retrieve Info on all available systems like ABSeBay ECM BCM SRS TCM etc. In addition to Auto VIN technology, Autel MK900BT adds Scan License/ Auto Scan 2.0 to identify vehicle’s VIN/ license, make, year, model, no need manual input; One-click WiFi Printing of Pre&Post comparison diagnostic reports, highlight root causes of problems.
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Autel Professional OBD2 Scanner AL319 Code Reader, Enhanced Check and Reset Engine Fault Code, Live Data, Freeze Frame, CAN Car Diagnostic Scan Tools for All OBDII Vehicles After 1996, 2025 Upgraded
  • 【TURN OFF CEL】 This AL319 car diagnostic tool supports Reading DTCs, displaying Live Data, Freeze Frame & I/M Readiness etc to figure out the root cause of the Check Engine Light (CEL) and turning it off, to help you detect any potential problems, and to avoid excessive costs for unnecessary repairs.
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Bestseller No. 5
Autel Scanner MaxiCOM MK900: 2025 Same as MK900BT MK900-BT MX900 Bidirectional Diagnostic Tool, 8in Up of MK808S MK808BT Pro MX808S MK808Z, 3K+ Active Tests, 40+ Service, CAN-FD&DOIP, All System, FCA
  • 🇺🇸【2025 Flagship Scanner MK900, Combo. of MK808BT PRO MK808S MK808Z MX900 MK900BT】Lagging operation? Limited functions? Few cars supported? You won't see them in 2025 MK900. All-round upgraded ver. of the MK808Z-BT/MK808BT PRO: 28+➡40+ Special Functions; 100+➡150+ Brands Coverage; 1000+➡3000+ Active Tests; Android 10.0➡11.00; 16G➡64G Memory. [✅2025 NEW] CAN-FD/DoIP for new models; Scan VIN/License for 5X-faster VIN Access; Autel Cloud Manage. 1 year upgrades and renew weekly/monthly.
  • 🥇【40+ Services, Autel MK900 Made for Workshops】As the 2025 update, escaner automotriz MK900 offers 40+ services for 10,000 vehicles from 1996-2025, surpassing the MK808BT Pro's 28 services. For 500+ bucks, you can get 2000+ bucks worth of functions as Elite II Pro & MS908S Pro II: Oil_Rest/DP.F/SAS/TPMS/BMS/Injector/Throttle/Suspension/Brake_Bleed/TEC-learn/Headlamp/WIN_DR_ROOF/Seat/Lang_Change/CHG_TIRE_SIZE/Airbag_Reset/Trans Adaptation etc. Same as MK900BT MK900-BT, but more cost-effective.
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  • ⚡【OE All System Diagnosis, Seconds to Get VIN】Decode 7000+ not only generic but also enhanced DTCs from ABSeBay, Airbag, Transmission, TPMS … all systems found in today's cars; this car computer code reader also allows rapidly identifying most 2006+ cars (AutoVIN + Scan VIN/License), and instant diagnostics with only ONE tap. Want to review reports anytime? Use this OE-level scanner to upload diagnostic reports in cloud, or print them out on paper through a connected Wi-Fi printer.
  • 🆕【NEW DoIP & CAN-FD, 150+ Brands Coverage】You can always trust Autel scanners: #1 car coverage in industry, superior to most scanner automotriz. If you work on diverse makes/models worldwide, this 2025 Autel MK900 will satisfy you. It’s got the same vehicle coverage as high-end Autel scanners value at 2000 bucks: 150 brands (EU/US/Asian), US top-selling models (1996-2025), FCAeBay & Renault SGW, DoIP & CAN-FD (won't see in equal-level bidirectional scan tools). NO-IP limited version of MX900.

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