Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11766291
Complaint Date: 2026-09-23
Fail Date: 2026-09-22
Manufacturer Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: C-HR
Model Year: 2018
Summary
Car began making a grinding sound while driving on an expressway. From that point on, could no longer reach a speed above 30 MPH. Independent Mechanic diagnosed an issue with CVT. Car was inoperable and sat in my driveway for 8+ months as we tried getting Toyota to respond to calls and email. Received a CUSTOMER SUPPORT PROGRAM 26TE06 letter from Toyota on 12Sep2026 explaining that they would provide coverage for the repair. Had the car towed to O'Brien Toyota in Indianapolis. Dealer said that the car would not be covered because they had received a REVISED letter from Toyota that only covered a specific range of CVT serial numbers and while the CVT malfunction, model and year of my car qualified.....my car did not have a CVT serial number in that range and NO REPAIRS WOULD BE MADE! Called the Toyota Brand engagement number and they confirmed that Toyota would not cover the CVT in that range and provided me with a case#: 260922002588.
Read More...NHTSA ID Number: 11766290
Complaint Date: 2026-09-23
Fail Date: 2026-02-06
Manufacturer Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SANTA FE
Model Year: 2020
Summary
At times the engine will freeze up, stall the car while driving, or the car will altogether turn off when at a stop sign or light, while the car is still on. I've had the oil changed before the mileage indicated expired because the engine light came on and I was told the car had no oil at all when I know the oil was just changed within a 3 months time frame.
Read More...NHTSA ID Number: 11766289
Complaint Date: 2026-09-23
Fail Date: 2026-09-15
Manufacturer Name: Ford Motor Company
Vehicle Make: LINCOLN
Vehicle Model: MKZ
Model Year: 2018
Summary
I recently have been losing antifreeze, The car stared to overheat, the P303 engine code came on. The car hasn't been inspected yet but my mechanic said it's a sign of a long or short block issue. I've been looking the problem up. It seems to be a problem with many of these cars, a known issue with the card from 2017-2020.
Read More...NHTSA ID Number: 11766288
Complaint Date: 2026-09-23
Fail Date: 2026-04-29
Manufacturer Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: RAV4
Model Year: 2023
Summary
The "failed or malfunctioning" system is the JBL infotainment system software, and it is available for inspection upon request. The safety of others and my own safety was compromised by the system's natural but inconsistent tendency to often default to the Toyota "Experience Drive Connect" advertisement screen rather than immediately resuming apple CarPlay or android auto. The reason this is a safety concern is because attention is taken away from the road to click the CarPlay/android auto button on screen to resume navigation, causing a risk of diverted attention and potentially collisions. The problem is easily reproduced by the vehicle owner, it has not been brought to the attention of a dealer or service center. The vehicle/component for this specific issue has not been inspected by the manufacturer, police, insurance or others. No other symptoms.
Read More...NHTSA ID Number: 11766287
Complaint Date: 2026-09-23
Fail Date: 2026-07-08
Manufacturer Name: Harley-Davidson Motor Company
Vehicle Make: HARLEY-DAVIDSON
Vehicle Model: RA1250S
Model Year: 2021
Summary
My motorcycle suffered a serious engine failure at approximately 12,500 km (7,800 miles) while I was riding. Before the failure, I noticed an unusual ticking/rattling noise coming from the engine, especially when the engine was under load or when the throttle was closed. The failure occurred while riding and caused a sudden loss of engine performance. This happened while I was in traffic and I was extremely close to having an accident because the motorcycle did not respond as expected when I needed power. After the motorcycle was inspected, the failure was found to be related to the camshaft/cam chain tensioning system. The cam chain tensioner had become loose and the resulting failure caused internal engine damage, including damage to components in the valve train. The motorcycle had been properly maintained and serviced, and there was no missed scheduled maintenance that could explain the failure. The mileage was also relatively low for such a serious internal engine failure. What concerns me is that I am now finding other reports describing similar failures on Revolution Max engines, particularly involving the cam chain tensioner and its retaining bolt. If a tensioner can lose its position during normal operation and cause the cam timing to fail, the consequences can be extremely serious. In my case, this was not simply a mechanical failure that left me stranded. It created an actual safety risk while riding and nearly caused an accident. I am sharing this as a separate report because I believe these incidents should be documented individually. If other Pan America owners have experienced similar cam chain tensioner, cam chain, camshaft or valve train failures, especially on 2021–2022 models, please share your mileage, symptoms and the exact components that failed. I hope Harley-Davidson and the relevant authorities will look at these reports collectively rather than treating each failure as an isolated incident.
Read More...NHTSA ID Number: 11766286
Complaint Date: 2026-09-23
Fail Date: 2026-07-08
Manufacturer Name: Harley-Davidson Motor Company
Vehicle Make: HARLEY-DAVIDSON
Vehicle Model: RA1250S
Model Year: 2021
Summary
My motorcycle suffered a serious engine failure at approximately 12,500 km (7,800 miles) while I was riding. Before the failure, I noticed an unusual ticking/rattling noise coming from the engine, especially when the engine was under load or when the throttle was closed. The failure occurred while riding and caused a sudden loss of engine performance. This happened while I was in traffic and I was extremely close to having an accident because the motorcycle did not respond as expected when I needed power. After the motorcycle was inspected, the failure was found to be related to the camshaft/cam chain tensioning system. The cam chain tensioner had become loose and the resulting failure caused internal engine damage, including damage to components in the valve train. The motorcycle had been properly maintained and serviced, and there was no missed scheduled maintenance that could explain the failure. The mileage was also relatively low for such a serious internal engine failure. What concerns me is that I am now finding other reports describing similar failures on Revolution Max engines, particularly involving the cam chain tensioner and its retaining bolt. If a tensioner can lose its position during normal operation and cause the cam timing to fail, the consequences can be extremely serious. In my case, this was not simply a mechanical failure that left me stranded. It created an actual safety risk while riding and nearly caused an accident. I am sharing this as a separate report because I believe these incidents should be documented individually. If other Pan America owners have experienced similar cam chain tensioner, cam chain, camshaft or valve train failures, especially on 2021–2022 models, please share your mileage, symptoms and the exact components that failed. I hope Harley-Davidson and the relevant authorities will look at these reports collectively rather than treating each failure as an isolated incident.
Read More...NHTSA ID Number: 11766285
Complaint Date: 2026-09-23
Fail Date: 2023-09-21
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: FORTE
Model Year: 2021
Summary
It keeps getting broken into by the KIA boys in attempt of theft. It's a group that targets KIAs because they're easy. I now have to make sure my steering wheel is locked up. I was recently hit by another driver, i had to go to the hospital but for some reason the airbag did not deploy. I need some assistance
Read More...NHTSA ID Number: 11766284
Complaint Date: 2026-09-23
Fail Date: 2026-09-01
Manufacturer Name: Chrysler (FCA
US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2026
Summary
I purchased a new 2026 Jeep Grand Cherokee Limited on August 31, 2026. Immediately after taking delivery, I discovered that the vehicle’s Assist and Automatic SOS services were not functioning. The Automatic SOS system does not connect to the required service, and these safety features remain unavailable. I reported the issue to Jeep Customer Care on September 1, 2026. Since then, I have worked extensively with Jeep Customer Care, the assigned Case Manager, Jeep’s technical team, and the dealership to resolve the problem. The issue was escalated to Jeep’s technology team and, according to Jeep representatives, to AT&T as a Critical Safety concern. Jeep has specifically classified this matter as a Safety Issue. The dealership inspected the vehicle and confirmed the issue. A Star Case was also initiated at the direction of Jeep Customer Care for further investigation. Despite these efforts, I have now been dealing with this issue for 23 days without a resolution or definitive timeframe for when the safety-related services will be restored. I have been advised that there is no estimated timeframe and that resolution could take days, weeks, or potentially months. I have also been told that Jeep considers this issue unique to my specific vehicle and that it is not affecting other like vehicles. I purchased a new vehicle with the reasonable expectation that all advertised safety and emergency-assistance features would be operational at delivery. After 23 days, these critical services remain unavailable. Given Jeep’s own classification of this matter as a Safety Issue, I am requesting an immediate and appropriate resolution, including replacement of the vehicle with a comparable new vehicle in which the Assist and Automatic SOS safety services are fully operational.
Read More...NHTSA ID Number: 11766283
Complaint Date: 2026-09-23
Fail Date: 2026-06-11
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: ACCORD
Model Year: 2014
Summary
ABS Module went out and this has been a problem with numerous Hondas. Specifically the 2014 Honda accord exl and exl coupe model. I was quoted $3k+ for repairs and I don’t have that kind of money.
NHTSA ID Number: 11766282
Complaint Date: 2026-09-23
Fail Date: 2026-02-02
Manufacturer Name: Volkswagen Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: TIGUAN
Model Year: 2018
Summary
We have to add 1-2 quarts of oil every 600 miles. Our check engine light came on 02/2026 for carbon buildup. We had it cleaned, had timing chain replaced, piston rings, oil valves, manifold. Cost us $5300. The car ran fine before the light came on and all of a sudden it started making grinding noises and idling rough. We change the oil every 3,000 miles and the car burns through oil constantly. Our car stalled 4 times on the highway since then almost causing wrecks, it runs rough and now our check engine light is back on for the same issue. It’s causing emotional and financial distress. There are multiple lawsuits pending for this but something needs done. This is exhausting.
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