Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.



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NHTSA ID Number: 11766271

Complaint Date: 2026-09-22

Fail Date: 2026-09-10

Manufacturer Name: Kia America, Inc.

Vehicle Make: KIA

Vehicle Model: SORENTO

Model Year: 2025


Summary

Knee airbags deployed in my car accident and have severe injuries on bilateral legs bruises that damage my nerves and veins.

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NHTSA ID Number: 11766270

Complaint Date: 2026-09-22

Fail Date: 2026-08-17

Manufacturer Name: General Motors, LLC

Vehicle Make: CHEVROLET

Vehicle Model: TAHOE

Model Year: 2023


Summary

Water pump failed. The part is on back order with an ETA of October 29. Vehicle is currently at the dealership. I received no alerts before failure.

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NHTSA ID Number: 11766269

Complaint Date: 2026-09-22

Fail Date: 2026-09-06

Manufacturer Name: Chrysler (FCAeBay logo US, LLC)

Vehicle Make: RAM

Vehicle Model: 2500

Model Year: 2024


Summary

While driving a phantom auto trailer light will come on and I am not tow anything. While towing phantom check brake wiring and trailer brake disconnected warning lights appear.

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NHTSA ID Number: 11766268

Complaint Date: 2026-09-22

Fail Date: 2025-12-08

Manufacturer Name: General Motors, LLC

Vehicle Make: GMC

Vehicle Model: SIERRA 1500

Model Year: 2019


Summary

Often blows blue smoke and oil out exhaust, and uses more engine oil that would ever be expected, especially when pulling a load. I took it to Rusty Drewing GMC dealership IN Jefferson City, Missouri, and they told me everything was fine, that they could not find a problem.

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NHTSA ID Number: 11766267

Complaint Date: 2026-09-22

Fail Date: 2026-05-10

Manufacturer Name: Volvo Car USA, LLC

Vehicle Make: VOLVOeBay logo

Vehicle Model: XC60

Model Year: 2021


Summary

The A/C evaporator core on my 2021 VolvoeBay logo XC60 suffered a premature structural failure, creating an immediate and severe safety hazard while driving. The component failed precisely five weeks after the Certified Pre-Owned (CPO) warranty wrapper expired. An authorized VolvoeBay logo dealership service department formally inspected the vehicle and verified an active, heavy refrigerant leak utilizing UV filter video diagnostics. This component defect directly compromises vehicle safety in two distinct ways: Complete Loss of Windshield Defrost Capability: Due to the total failure of the climate control and dehumidification system, the vehicle completely loses its ability to clear the windshield during sudden weather shifts. During a period of heavy rain, the windshield instantly fogged over completely, severely restricting forward visibility and forcing me to immediately pull over on the shoulder to avoid a collision. Toxic Chemical Exposure: The cracked evaporator core continuously vents atomized chemical refrigerant vapor directly into the sealed passenger cabin through the HVAC ductwork. Even with the climate control system and fan completely powered off, a highly concentrated, sharp chemical odor filters into the cabin daily, exposing occupants to toxic chemical fumes while operating the vehicle. VolvoeBay logo has documented this exact premature failure pattern across its SPA-platform vehicles under Technical Journal TJ 35912, explicitly acknowledging a systemic engineering defect where improper sensor calibration causes the core to freeze, warp, and crack. Despite knowing this part is prone to rapid premature failure, VolvoeBay logo refuses to issue a safety recall, leaving drivers to operate unsafe vehicles or absorb an exorbitant $3,300+ out-of-pocket invoice to repair a known manufacturing flaw.

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NHTSA ID Number: 11766266

Complaint Date: 2026-09-22

Fail Date: 2026-05-04

Manufacturer Name: Toyota Motor Corporation

Vehicle Make: TOYOTA

Vehicle Model: PRIUS

Model Year: 2011


Summary

Coolant leak into the engine, confirmed by the Toyota servicing center. This may be a common problem with the Toyota Prius, causing early engine failure from a design defect.

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NHTSA ID Number: 11766265

Complaint Date: 2026-09-22

Fail Date: 2026-09-22

Manufacturer Name: HondaeBay logo (American HondaeBay logo Motor Co.)

Vehicle Make: HONDAeBay logo

Vehicle Model: PILOT

Model Year: 2023


Summary

I have this car for more than 3 years now and ever since this sensor problem keeps bugging me out. The brake system hold error keeps on displaying specially on a rainy days, winter season and not only that, the car suddenly stopped in the middle of thw highway while displaying collision error message although there is no collision. This is very dangerous and knowing that it can happen anytime while your are driving on a highway. I am very frustrated and this type of cars is not cheap and they gave as a junk, not safe for driving cars. And jus today, my hondaeBay logo pilot is not starting at all. The engine keeps cranking while showing brake system hold error, collision error messages and a lot more. I was able to use it last night and suddenly for no reason it stops working because of some errors that I do not have any idea what's going on. Please, I need this to be fix by them (HondaeBay logo). This is not a safe care at all.

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NHTSA ID Number: 11766264

Complaint Date: 2026-09-22

Fail Date: 2026-06-20

Manufacturer Name: Chrysler (FCAeBay logo US, LLC)

Vehicle Make: JEEP

Vehicle Model: WRANGLER

Model Year: 2023


Summary

After a recent recall for the battery, the vehicle did not operate as it did before with regards to ‘Electric only’ mode. The vehicle engine would intermittently start under seemingly normal conditions ( no major hills or hard pressing of gas) despite being in the electric mode. There would be a noticeably high rpm cycle when this happened.

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NHTSA ID Number: 11766263

Complaint Date: 2026-09-22

Fail Date: 2026-09-22

Manufacturer Name: Nissan North America, Inc.

Vehicle Make: NISSAN

Vehicle Model: FRONTIER

Model Year: 2025


Summary

My 2025 Nissan Frontier SV with 4,300 miles is experiencing an ongoing drivetrain issue related to the driveshaft and transfer case. There is a defect related to these parts that results in the drivetrain binding causing the vehicle to have rough shifting and at times, lunge forward when braking to a stop due to the drivetrain binding and then releasing. This makes me weary to drive the vehicle because it may lunge forward and cause a collision or affect my ability to stop in a emergency. There is also an audible metal clunk shearing noise that accompanies this issue when the binding finally releases. My vehicle has not been at the dealership twice and there only solution is to grease the splines between the driveshaft and transfer case. This fix has shown to be a short lived temporary fix that last approximately 2,000 miles. The dealership admitted this is a widespread issue and that many owners are experiencing this issue and that Nissan does not have a fix for it. This has been an issue for over a year and there is tons of posts in forums and social media pages related to these newer model Nissan Frontiers having this issue. It seems Nissan is trying to ignore and downplay the issue claiming the only problem is a "clunk" noise that can be fixed with some grease.

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NHTSA ID Number: 11766262

Complaint Date: 2026-09-22

Fail Date: 2026-09-22

Manufacturer Name: Columbus Trading-Partners USA, Inc.

Vehicle Make: CYBEX

Vehicle Model: CALLISTO

Model Year: 9999


Summary

I purchased my CYBEX Callisto G 360 on April 26, 2025. The harness does not stay tight: after I pull the adjuster strap to tighten it and let go, I can pull on the shoulder straps and they loosen again without pressing the harness release button. I’m concerned the harness adjuster is not holding the restraint securely, so I have stopped using the seat. It's extremely dangerous for this component to be failing.

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Search NHTSA Database for Recalls

Recalls List


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Technical Service Bulletins TSB’s List


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Investigations List



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