Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354847
Complaint Date: 2020-09-14
Fail Date: 2020-08-15
Manufacturer’s Name: General Motors
, LLC
Vehicle Make: BUICK
Vehicle Model: RENDEZVOUS
Model Year: 2005
Summary
STEERING FEELS LIKE IT GETS TIGHT AND STICKS WHEN TURNING WHILE MOVING
Read More...NHTSA ID Number: 11354846
Complaint Date: 2020-09-14
Fail Date: 2020-05-01
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: XV CROSSTREK
Model Year: 2013
Summary
TVEHICLE BOUNCES EVEN WHEN GOING OVER SMOOTH ROADS. ENGINE SEEM TRY TO STALL WHILE IDLED IN DRIVE MODE. ROUGH STARTING OF VEHICLE MAKES NOISES UNTIL WARMS. VEHICLE HAS LESS THAN 55,000 MILES
Read More...NHTSA ID Number: 11354845
Complaint Date: 2020-09-14
Fail Date: 2020-05-28
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2011
Summary
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT IMMEDIATELY START. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FRED BEANS CHRYSLER LOCATED AT 858 N. EASTON RD, DOYLESTOWN PA 18902, WHO DIAGNOSED THAT THE FUEL PUMP RELAY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FUEL PUMP RELAY WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE CONTACT INDICATED THAT THE VEHICLE WAS INCLUDED IN THE NHTSA RECALL CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE DEFECT WAS NOT AVAILABLE. THE CONTACT STATED THAT AN OLD PART WAS INSTALLED BUT, HAD ALREADY FAILED TWICE. THE CONTACT INDICATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.
NHTSA ID Number: 11354844
Complaint Date: 2020-09-14
Fail Date: 2020-09-13
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: TIGUAN
Model Year: 2018
Summary
CAR FALSELY READS ANOTHER CAR OR OBSTACLE IN FRONT AND BRAKES UNEXPECTEDLY
Read More...NHTSA ID Number: 11354843
Complaint Date: 2020-09-14
Fail Date: 2020-08-21
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: JETTA
Model Year: 2019
Summary
HELLO ON AUG 21, 2020 WE PURCHASED A USED JETTA FROM NAPLETON VOLKSWAGEN OF SANFORD. AT THE TIME WE ASKED IF THERE WERE ANY OPEN RECALLS ON THE VEHICLE AND THE SALESPERSON RESPONDED NO. WE DID A VIN SEARCH ON THE VEHICLE AT YOUR WEB SITE AND WE SEE NO OPEN RECALLS. WE CALLED VOLKSWAGEN CORPORATE AND THEY CONFIRMED THAT THERE ARE NO OPEN RECALLS. THE SALES MANAGER FROM THE DEALERSHIP HAS BEEN CALLING ALMOST DAILY, STATING THAT WE NEED TO HAVE THE VEHICLE BROUGHT IN FOR SERVICE AS IT IS UNDER RECALL AND VOIKSWAGEN FINANCIAL WILL NOT PROCEED WITH THE FINANCING UNTIL THE RECALL IS FIXED. I DON'T UNDERTAND WHY THEY ARE SAYING THAT THERE IS AN UNSATISFIED RECALL MEASURE ON THE VEHICLE WHEN I CAN'T FIND SUCH RECALL. WHEN I ASKED THE SALES MANAGER FOR THE RECALL NOTICE HE REFUSES TO PROVIDE IT. I'M VERY CONCERNED THAT THAT DEALER HAD THE VEHICLE IN THEIR POSSESION, RECEIVED RECALL NOTICES, MARKED THEM AS COMPLETE AND NEVER ACTUALLY REPAIRED THAT VEHICLE. HOW I CAN I BE SURE THAT ALL RECALLS HAVE NOT BEEN REPAIRED. WHEN I AS FOR THE SERVICE HISTORY OF THE VEHICLE THE SALES MANAGER SAYS HE WILL PROVIDE BUT HAS NOT.
NHTSA ID Number: 11354842
Complaint Date: 2020-09-14
Fail Date: 2020-08-02
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2011
Summary
TL* THE CONTACT OWNS A 2011 FORD F-150. THE CONTACT STATED WHILE DRIVING 30-50 MPH, THE VEHICLE DOWNSHIFTED INTO FIRST GEAR. THE SPEED ODOMETER WAS INOPERABLE AND THE VEHICLE FAILED TO SHIFT INTO GEARS. THE ALL WHEEL DRIVE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE PCM WAS RE-FLASHED AND THE CONTACT WAS INFORMED THAT THE LEAD FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 124,000.*DT*JB
NHTSA ID Number: 11354841
Complaint Date: 2020-09-14
Fail Date: 2019-06-15
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CIVIC
Model Year: 2001
Summary
NOT INVOLVED IN ANY ACCIDENT. BOUGHT THE VEHICLE USED AND TITLE WAS SALVAGED. PASSENGER SIDE AIRBAGS WERE DEPLOYED PRIOR TO PURCHASE. I TOOK THE CAR INTO HOBDA TO SEE ABOUT THIS RECALL AND WANTED THEM TO REOLACE THE AIRBAGS. THEY DID JOT DUE TO THE FACT THAT THEY WERE DEPLOYED ALREADY.
Read More...NHTSA ID Number: 11354840
Complaint Date: 2020-09-14
Fail Date: 2020-09-11
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SOUL
Model Year: 2015
Summary
OWNER OF 2015 KIA SOUL+ WITH 87K MILES.I BOUGHT THIS CAR USED WITH A LITTLE OVER 24K ON IT. I COMMUTE 90 MILES A DAY, HIGHWAY AND CITY DRIVING. WHILE DRIVING HOME ON 9/11/2020, LOUD TAPPING NOISES BEGAN FROM ENGINE WHEN I TURNED A CORNER. I PULLED INTO A AUTO ZONE TO CHECK OIL LEVELS. OIL WAS NOT SHOWING ON DIPSTICK AND NO LOW OIL LIGHT CAME ON IN CAR.NO LEAKS AND NO SMOKING. I PURCHASED 2 QUARTS OF OIL AND PUT THEM IN. THE NEXT DAY I I WAS SCHEDULED FOR ROUTINE OIL CHANGE AND TIRE ROTATION. I TOOK IT TO MY REGULAR SERVICE PROVIDER; KIA IN LUMBERTON, NC. I ASKED THEM NUMEROUS QUESTIONS ABOUT WHERE THE OIL COULD BE GOING.THEY SAID IT COULD BE SLIPPING PAST THE SEALS. I HAVE ALWAYS GOTTEN OIL CHANGES EVERY 3-5K MILES. THEY HAVE STARTED A 1K OIL TEST. EVERY 1K FOR 5K, I HAVE TO TAKE IT BACK SO THAT THEY CAN CHECK THE OIL LEVEL. THE SERVICE TECH TOLD ME THAT I MAY BE LOOKING AT ENGINE REPLACEMENT WITH SOME KIND OF KIA FORGIVENESS PROGRAM, SINCE I AM NOT THE ORIGINAL OWNER AND I STILL OWE ON THIS VEHICLE. I SHOULD NOT BE LOSING 2 QUARTS OF OIL FROM MY CAR EVERY 3-5K MILES! MY FORMER VEHICLE HAD OVER 200K MILES, AND I NEVER HAD TO ADD OIL. I HAVE READ THAT OTHER 2015 KIA OWNERS HAVE HAD THIS SAME ISSUE. THIS IS A DEFINITE PROBLEM AND THERE NEEDS TO BE SOME KIND OF RECALL.
NHTSA ID Number: 11354839
Complaint Date: 2020-09-14
Fail Date: 2020-09-13
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-350
Model Year: 2004
Summary
TL* THE CONTACT OWNS A 2004 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE HOWEVER, THE FAILURE RECURRED. UPON INSPECTION, THE CONTACT DISCOVERED THE FUEL FILTER WAS COVERED WITH SILVER DEBRIS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. AN UNKNOWN DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 332,000.
NHTSA ID Number: 11354838
Complaint Date: 2020-09-14
Fail Date: 2020-09-12
Manufacturer’s Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: CANYON
Model Year: 2015
Summary
POWER STEERING QUIT WORKING WHILE DRIVING ON OHIO TURNPIKE. SECOND TIME THIS HAS HAPPENED IN LAST 3 WEEKS. AFTER TURNING VEHICLE OFF, THE POWER STEERING RETURNS TO WORKING ORDER. DANGEROUS SITUATION. VEHICLE WAS RECALLED IN 2015 FOR THE SAME SITUATION.
Read More...Search NHTSA Database for Recalls
Search NHTSA Database for (TSB’s) Technical Service Bulletins
Technical Service Bulletins TSB’s List
Search NHTSA Database for Vehicle Investigations
- 【Extensive Compatibility】After the upgrade, the compatibility is wider and more accurate! HD601 heavy duty truck scanner supports all major truck models that comply with standard protocols (SAE J1939, SAE J1708, ISO 14230-4, ISO 15764-4 and ISO 9141-2, ISO 27145-4 and Euro6). Fits for Cummins, Paccar, Detroit, Perkins, Freightliner, International, Peterbilt, Ford, Class 4-Class 8 trucks, etc. It also check engine diagnosis on most cars, minivans and light trucks
- 【 Full System Diagnostic】HD601 Diesel Scanner supports all system scans of heavy trucks compliant with standard protocols SAE J1939 & J1708, such as Engine, ABS, Transmission, Braking System, ESP, EPS, Fuel System, etc, It is a great scan tool fits for Cummins, Caterpillar, Detroit, Perkins, Maxxforce, Bendix,Wabash, Wabaco, Haldex, Allison, Eaton heavy trucks, With this truck tool, you can get deep analysis data about the system and do some repairs by yourself, saving much time and money
- 【Enhanced Diesel OBD Scanner】The HD601 Diesel OBD Scanner offers unparalleled diagnostic capabilities for heavy-duty trucks. Beyond code reading, clearing, and live data display, it retrieves vehicle information, freeze frames, and DTCs. With 6, 9, and 16 pin cables, it ensures compatibility with various engines. This scanner's real-world testing prowess ensures comprehensive support for a wide array of heavy-duty truck engines, making it an indispensable tool for truck diagnostics
- 【DTC Library】+【Life Time Free Update】The built-in DTC library allows you to retrieve the codes directly without searching for the definition in the book. Whether you are a professional mechanic or a DIY car owner, HD601 diesel scanner explains the existing problem, makes it easier for you to understand the codes definition and fix the problem faster. Plus, you get a lifetime free internet updates, so you always have the latest software for diagnostics in English and Spanish languages
- 【Friendly Design, Easy of Use】This scanner is plug and play, simple and convenient, and very friendly for beginners. With improved buttons for easy menu navigation. The excellent 2.8 inch LCD color screen makes it easy to view the displayed results and gives you a better overview of your car's problem areas and the identified codes. In addition, the processor is super-fast and responds without lagging, providing maximum comfort and efficiency in diagnostic and service work.
- 【Diesel Engines】HD500 heavy duty truck scanner is tailored to vehicles equipped with cummins, cat, detroit, paccar, international, hino and more engines. This diesel scan tool come with diverse adapters, including diesel 6 & 9 pin, CAT-9 pin, CAT-14 pin, 16 pin cable. It is engineered to deliver accurate and reliable diagnostics, ensuring compatibility and effective troubleshooting for your trucks. Tip: If your truck fault code is factory custom protocol, please enter the diagnostic menu, and then select the corresponding engine to test, so that your test data will be more accurate.(Please note that the HD500 does not have bidirectional and VGT calibration.)
- 【Advanced DPF Management】The longer a truck is in use, the more particles accumulate in the D.P.F and the more the D.P.F becomes clogged, affecting engine performance and emissions efficiency. This HD500 diesel scanner provides you with DPF regeneration, D.P.F reset, DPD, DPR status control and more functions to achieve efficient cleaning, optimise engine performance and prolong D.P.F life. Save maintenance costs by avoiding D.P.F replacement through regular D.P.F cleaning and D.P.F regeneration. All made easy with the HD500. Warm tips: the HD500 can't do dpf function on Isuzu.
- 【Cylinder Cut-off Services】The cylinder cut-off test can diagnose engine failure problems. The HD500 heavy duty truck code reader sends a command to the ECU to cut off the injector of a cylinder to check if the injector of that cylinder is not working properly. If the engine speed drops more, the better the cylinder works; if the speed drop is not obvious or does not drop then the cylinder may be faulty; touch the high-pressure pipe between the common rail tube to the injector with your hand, the stronger the pulsation, the better the injection effect. This diesel scan tool provides clear guidance for maintenance.
- 【Speed Limit Reset & ABS】Limit setting enables you can check and set the engine speed and the vehicle road speed limit when the vehicle is stationary, which ensures driving safety. And this scanner for truck also can make you achieve a firm brake pedal by removing air from the ABS module. HD500 truck scanner helps you maintain commercial vehicle breakdowns at all times, saving you money efficiently and winning more business for you! Please note that the adjust the speed limit is supported by fewer vehicles (eg: the cummins engine cannot support speed limit adjust), please confirm the vehicke VIN with us before purchase.
- 【Access All Major Systems with Ease】The HD500 heavy duty scanner truck diesel provides full diagnostic capabilities, covering the engine, ABS, SRS, EPB, Park Brake Controller, DPF, etc. Comes with full HD OBD/EOBD/ OBD2 service modes, including read codes, erase codes, live data, etc. Allows you to quickly identify issues and perform necessary solutions.
- Why NEXAS NL102 Truck Scan Tool? The NL102 outshines other truck scanner with its extensive diagnostic features. It offers full system diagnostics for major trucks meeting standard protocols, along with complete OBD2 functionality. Beyond read fault codes, clear codes and live data display, it enables vehicle info retrieval, freeze frame capture, and DTC lookup. Equipped with 6-pin, 9-pin, 16-pin connectors, it ensures broad truck compatibility. Plus, enjoy lifetime free updates in English, Spanish, and French, keeping your diagnostic scanner software current.
- Wide Compatibility - This heavy duty truck diagnostic scanner is compatible with all heavy-duty trucks that adhere to standard protocols (J1587, J1939, J1708). It covers a wide range of vehicle models, including Cummins, Detroit, Caterpillar, Freightliner, International, Kenworth, John Deere, Peterbilt, Sterling, Mack, Paccar, Western Star, Mercedes-Benz, Volvo, Scania, MAN, Renault, ERF, Foden, Seddon-Atkinson, Iveco, DAF, SISU, STEYR, and ISUZU. Additionally, it supports 10 modes of OBD testing for complete diagnostics and battery voltage monitoring on passenger cars and light vehicles (from Europe, America, and Asia) manufactured after 1996.
- Save Up to Hundreds Money for All Heavy Duty Trucks - The diesel scan tool supports accurate full system scanning for all heavy-duty trucks that comply with standard protocols (J1587, J1939, and J1708). This includes vehicle systems such as the engine, transmission, instrument panel, drivetrain, brake system, suspension, ABS, ESP, EPS, fuel system, etc. The diagnostic scan tool communicates with the vehicle's computer to retrieve data stream information, allowing it to accurately pinpoint issues. This reduces the waste caused by blind part replacements, saving your time and hundreds or thousands of money.
- All OBD2 Function & Battery Health Monitoring - Compared with other products on the market that only support partial OBD2 functions, this OBD2 scanner supports all OBD2 functions: read/clear codes, live data, freeze frame data, I/M readiness, EVAP test, on-board monitor, O2 sensor test, vehicle information, and DTC lookup, this providing more analysis basis for professional technicians. By regularly detecting the status of the vehicle battery with NL102+ OBD scan tool, it helps to take measures before the battery completely fails to avoid the situation that the vehicle suddenly fails to start. It can accurately diagnose the battery's condition thus saving on repair costs.
- Plug and Play & One-click for DTC: NEXAS diesel scanner is user-friendly. It comes with an intuitive screen and easy-to-understand interface, making it accessible even for non-professionals to get started. And the built-in DTC library in the code reader allows you to directly retrieve codes without searching for definitions in books, making it easier to understand the code definitions and solve problems more quickly.
- 【2025 NEWEST LAUNCH 1st Advanced Scan Tool Compatible With 12V&24V Vehicles】Design for Passenger&Commercial Vehicles 2 in1,work for Cars/Trucks/buses/trailers/excavators/diesel engine/pick-up/etc.
- 【J2534 Reprogramming with Smartlink C】Advanced OEM J2534 reprogramming,Helps access direct data online, replace existing software/firmware in ECU,program new ECUs and fix software-controlled issue.
- 【Over 60 Service Reset Functions + Bi-Directional + ECU Coding 】This scan tool can support ECU Coding,60+ reset service functions like SAS/EPB/TPMS/DPF/Oil/Brake/ABS Bleed, Injector coding, etc.
- 【2025 BEST Advanced Hardware & All Systems Diagnosis+Topology Display 】Support All systems Diagnostic including ENG, AT, ECM, TCM, ABS, SRS, BCM, BMS, TPMS, SAS, Fuel System, Light System and more.
- 【Wider Vehicle Coverage of 12V & 24V Vehicles + 25 Languages】LAUNCH X431 PRO3S+SMARTLINK HD automotive scanner is ALL-IN-ONE Scan Tool for 12V cars and 24V Heavy-duty trucks support CANFD & DOIP.
- 🔥🔥🔥2025 New Functions Making X7 HD the Top Dog - Big Surprise!!! ANCEL X7 HD truck scanner 10 major functional advantages .✅>Full HDOBD/OBD2 Function ✅>ALL System Diagnostic ✅>42+ Reset Function ✅>Active Test / Bi-Directional Control✅>ECU Coding✅>Graphing Live Data✅>Wide Compatibility ✅>2 Yrs Free Update✅>Remote Operation✅>Bluetooth 5.0 & Wifi In addition, 8 major hardware advantages: ✅>6000 mAh✅>10.1 inch Tablet✅>2G RAM✅>32G ROM (Expandable to 128GB)✅>Data Record & Replay & Print✅>Android 10.0✅>Bluetooth 5.0 & Wifi✅>14 Languages
- 🚛OEM DPF Forced Regen & Cylinder Cutout Test & more - ANCEL X7 HD diesel scanner diagnostic tool not only supports DPF regeneration, DPF reset, DPF related information reset, DPR state reset, DPD forced regeneration etc, which helps you better solve the exhaust aftertreatment system problems, but also supports activate motor to do exhaust air in ABS Automatically. Moreover, it features TPMS activation, cylinder cut-off and learning functions.
- 🚛Advanced ECU Coding & Programming - ANCEL X7 HD 10.1inch truck scanner diagnostic tool is equipped with advanced ECU coding, supports Level calibration, Idle speed learning and Adjustment, Camshaft timing control learning, Control unit adaptations, Injector Codes, Read/Write VIN, Road speed limit optional vehicle speed set, etc... PLEASE NOTE that ECU codes are not compatible with all vehicles, please send us your VIN# to check vehicle compatibility.
- 🚛42+ Reset Functions & Bidirectional Control - 2025 newest top heavy duty truck scan tool, comes with 42+ special services (ECU, Speed Limit and Idle Reset, Oil Reset, Injector Coding, EPB, ABS, SRS, Suspension, Throttle, etc. and always keep growing), which meet all your various needs for service and maintenance. Please send your VIN# to our 💌 amazon@anceltech.com 💌 to check compatibility.
- 🚛10 Inch All Systems Diesel Scanner & Full HDOBD/OBD2 Modes - ANCEL X7 HD diesel truck scan tool supports all systems scan, such as Engine, Brake, Retarder, TECU Transmission, Tachograph, ABS, SRS, TPMS, EPB, SAS, ESP, and other vehicle systems, comes with 10 obd2 service modes: read/erase error codes, Data Stream, I/M Readiness, Vehicle Information, Actuations, DTC Lookup, EVAP, view freeze frame, etc.
This product presentation was made with AAWP plugin.
Last update on 2025-05-16 / Affiliate links / Images from Amazon Product Advertising API