Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354857
Complaint Date: 2020-09-14
Fail Date: 2019-02-11
Manufacturer’s Name: Hyundai
Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SONATA
Model Year: 2011
Summary
BACK LIGHTS ALWAYS GOING OUT NOT WORKING DURING BRAKING, AIR BAG LIGHT WON'T GO OFF, FUEL GAUGE DOESN'T WORK, NOTED RATTLING NOISE UNDER THE FRONT END, ALWAYS HAVING TO REPLACE TIRES.
Read More...NHTSA ID Number: 11354856
Complaint Date: 2020-09-14
Fail Date: 2020-08-18
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EDGE
Model Year: 2017
Summary
THE CHECK ENGINE LIGHT CAME ON. TOOK THE CAR TO OUR LOCAL FORD DEALERSHIP AND THEY INFORMED ME THAT THE SECOND CYLINDER IS MISFIRING DUE TO COOLANT LEAKING INTO THE CYLINDER. THEY HAVE TOLD ME THE ENGINE NEEDS TO BE REPLACED USING A NEW LONG BLOCK AT 103,002 MILES.
NHTSA ID Number: 11354855
Complaint Date: 2020-09-14
Fail Date: 2020-03-01
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: FRONTIER
Model Year: 2009
Summary
MY AIRBAG WARNING LIGHT IS ON. MY MECHANIC NOTICED A RECALL, CAMPAIGN ID R0807, BUT THE RECALL ONLY AFFECTS VEHICLES REGISTERED IN 'SALT' STATES. I LIVE IN VA BUT TRAVELED EXTENSIVELY IN PA, MARYLAND, DC FOR WORK FOR MANY YEARS. SINCE MY VEHICLE IS EXPERIENCING THE FAILURE THAT THE RECALL WAS ISSUED FOR, MY VEHICLE SHOULD BE COVERED AS PART OF THE RECALL. THE RECALL SHOULD BE EXTENDED TO BORDERING STATES TO ACCOUNT FOR FREQUENT TRAVEL ACROSS STATE LINES.
Read More...NHTSA ID Number: 11354854
Complaint Date: 2020-09-14
Fail Date: 2020-09-13
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EDGE
Model Year: 2007
Summary
AFTER I FILLED UP MY GAS TANK TWO DAYS LATER WHEN THE CAR PARKED.. I NOTICE A STRONG GAS SMELL NEAR THE REAR LEFT TIRE. I LOOKED DOWN TO FOUND OUT IT WAS THE GAS TANK LEAKING FROM THE TOP. 2007 FORD EDGE GAS TANK LEAKS
NHTSA ID Number: 11354853
Complaint Date: 2020-09-14
Fail Date: 2020-09-14
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: EQUINOX
Model Year: 2012
Summary
WE PURCHASED A 2012 CHEVY EQUINOX IN JANUARY 2020. WE TOOK IT FOR THE FIRST OIL CHANGE IN MAY 2020 (MIND YOU, DURING QUARANTINE FROM MARCH TO MAY WE RARELY DROVE IT) AND FOR A KNOCKING ENGINE NOISE, ONLY TO DISCOVER THE ENGINE WAS BURNING OIL. THIS IS APPARENTLY A KNOWN ISSUE WITH THIS YEAR AND MODEL AND THE DEALERSHIP DID NOT MENTION ANY OF THIS TO US. WE CHECKED FOR RECALLS BUT THIS ISSUE IS NOT LISTED AS A "RECALL". IT IS NOW SEPTEMBER AND WE ARE HAVING IT SERVICED AGAIN FOR THE SAME ISSUE. WE HAD THE TIMING CHAIN REPLACED IN MAY. AGAIN, THE VEHICLE MAKES A RATTLING NOISE AND IS LOW ON OIL WHEN WE HAD THE OIL CHANGED JUST FOUR WEEKS AGO. IT IS NOT DRAINING OIL, IT IS BURNING OIL AT AN ALARMING RATE.
Read More...NHTSA ID Number: 11354852
Complaint Date: 2020-09-14
Fail Date: 2020-09-11
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2011
Summary
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO STEER WHILE MAKING TURNS. THE CONTACT STATED THAT WHEN HE GOT TO HIS RESIDENCE, HE TURNED OFF AND RESTARTED THE VEHICLE AND THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO CAVALIER FORD GREENBRIER (1515 S MILITARY HWY, CHESAPEAKE, VA 23320), AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT SCHEDULED AN APPOINTMENT FOR THE REPAIR WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,116.
NHTSA ID Number: 11354851
Complaint Date: 2020-09-14
Fail Date: 2020-08-31
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: CHALLENGER
Model Year: 2010
Summary
SEVERE ENGINE DAMAGE DUE TO SAFETY RECALL. DIAGNOSIS IS DEFECTIVE RECALL PART. CAR STALLED AT DEALERSHIP GOING ON 3 WEEKS. MANUFACTURE DOES NOT WANT TO COMPLETE WORK UNTIL MANUFACTURER APPROVES WARRANTY. FCA LLC IS YET TO APPROVE.
NHTSA ID Number: 11354850
Complaint Date: 2020-09-14
Fail Date: 2020-05-18
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: OPTIMA
Model Year: 2007
Summary
AFTER FUELING VEHICLE WILL NOT RUN. KEEPS DYING FOR UP TO TWO DAYS. DRIVES FOR A FEW SECOND THEN DIES WHILE DRIVING
Read More...NHTSA ID Number: 11354849
Complaint Date: 2020-09-14
Fail Date: 2020-09-08
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: SILVERADO 1500
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT WHILE DRIVING, THE STIBILI-TRAC WARNING LIGHT FLASHED WHILE TURNING THE STEERING WHEEL BEFORE THE STEERING WHEEL SUDDENLY BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. WHILE MERGING INTO TRAFFIC, SEVERAL DASHBOARD WARNING LIGHTS WERE DISPLAYED WHILE THE DOORS ERRONEOUSLY UNLOCKED. THE DRIVER ALMOST LOST CONTROL OF THE VEHICLE DUE TO THE LOSS OF POWER STEERING AND POWER BRAKES. AFTER STOPPING THE VEHICLE AND SWITCHING TO THE PARK POSITION, THE VEHICLE SUDDENLY SHUTOFF AND COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER ATLANTIC CADILLAC LOCATED AT 1350 SUNRISE HWY, BAYSHORE, NY 11706, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR DETERMINE THE CAUSE OF THE FAILURES. THE BATTERY WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 60,000.
NHTSA ID Number: 11354848
Complaint Date: 2020-09-14
Fail Date: 2020-03-11
Manufacturer’s Name: Tesla, Inc.
Vehicle Make: TESLA
Vehicle Model: MODEL S
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT THE HARDWARE COMPUTER FAILED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED ONCE FOR THE FAILURE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TESLA SERVICE CENTER - LATHAM (326 OLD NISKAYUNA RD, LATHAM, NY 12110) HOWEVER, THE DEALER REFUSED TO SERVICE THE VEHICLE FOR FREE. THE CONTACT DROVE THE VEHICLE TO THE DEALER WITHOUT THE INDICATOR LIGHTS OR WINDSHIELD WIPERS OPERATIONAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT, OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
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