NHTSA ID Number: 11354843
Incident Date: 2020-08-21
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: JETTA
Model Year: 2019
9999 If Unknown Or N/A
Vehicle Identification Number: 3VWC57NU1KM
Vehicle Mileage At Failure: 18000
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: WINTER SPRINGS, FL
Summary of Complaint
HELLO ON AUG 21, 2020 WE PURCHASED A USED JETTA FROM NAPLETON VOLKSWAGEN OF SANFORD. AT THE TIME WE ASKED IF THERE WERE ANY OPEN RECALLS ON THE VEHICLE AND THE SALESPERSON RESPONDED NO. WE DID A VIN SEARCH ON THE VEHICLE AT YOUR WEB SITE AND WE SEE NO OPEN RECALLS. WE CALLED VOLKSWAGEN CORPORATE AND THEY CONFIRMED THAT THERE ARE NO OPEN RECALLS. THE SALES MANAGER FROM THE DEALERSHIP HAS BEEN CALLING ALMOST DAILY, STATING THAT WE NEED TO HAVE THE VEHICLE BROUGHT IN FOR SERVICE AS IT IS UNDER RECALL AND VOIKSWAGEN FINANCIAL WILL NOT PROCEED WITH THE FINANCING UNTIL THE RECALL IS FIXED. I DON'T UNDERTAND WHY THEY ARE SAYING THAT THERE IS AN UNSATISFIED RECALL MEASURE ON THE VEHICLE WHEN I CAN'T FIND SUCH RECALL. WHEN I ASKED THE SALES MANAGER FOR THE RECALL NOTICE HE REFUSES TO PROVIDE IT. I'M VERY CONCERNED THAT THAT DEALER HAD THE VEHICLE IN THEIR POSSESION, RECEIVED RECALL NOTICES, MARKED THEM AS COMPLETE AND NEVER ACTUALLY REPAIRED THAT VEHICLE. HOW I CAN I BE SURE THAT ALL RECALLS HAVE NOT BEEN REPAIRED. WHEN I AS FOR THE SERVICE HISTORY OF THE VEHICLE THE SALES MANAGER SAYS HE WILL PROVIDE BUT HAS NOT.
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2020-08-21
(YYYY-MM-DD)
Date Added To File: 2020-09-14
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2020-09-14
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = Hybrid
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
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