Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354867
Complaint Date: 2020-09-14
Fail Date: 2020-09-13
Manufacturer’s Name: Honda
(American Honda Motor Co.)
Vehicle Make: ACURA
Vehicle Model: RDX
Model Year: 2019
Summary
I WAS DRIVING ON THE HIGHWAY AND MY SUNROOF SPONTANEOUSLY EXPLODED. NOTHING HIT IT - THE SOUND WAS LIKE A BALLOON POPPING BUT MUCH LOUDER. THANKFULLY I HAD THE SUN VISOR CLOSED OR ELSE THERE WOULD HAVE BEEN GLASS EVERYWHERE INSIDE THE CAR. I HAVE A GAPING HOLE IN THE SUNROOF. I CONTACTED ACURA AS I SAW THIS SAME PROBLEM REPORTED BY OTHER DRIVERS OF THE SAME MAKE AND MODEL HOWEVER THEY ARE TELLING ME I HAVE TO GO THROUGH INSURANCE.
NHTSA ID Number: 11354866
Complaint Date: 2020-09-14
Fail Date: 2017-09-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 HONDA CR-V. THE CONTACT STATED THAT WHEN HE TOOK THE VEHICLE IN FOR SERVICING AND AN ALIGNMENT AT 10,000 MILES, NORTHSIDE HONDA (9100 SAN PEDRO AVE, SAN ANTONIO, 78216, TX (210) 729-5619) INFORMED HIM THAT THE REAR WHEELS WERE BENT INWARD. DUE TO THE FAILURE, THE MECHANIC WAS UNABLE TO GET THE REAR WHEELS TO ALIGN PROPERLY. THE MECHANIC STATED THAT THE VEHICLE JUST BARELY MET THE MANUFACTURER SPECS. THE REAR DRIVER'S SIDE STRUT WAS DAMAGED AND THE CONTACT WAS INFORMED THAT THERE WAS A CHARGE TO REPLACE THE PART. THE CONTACT STATED THAT THE DEALER ADMITTED TO A FACTORY DEFECT IN THE SERVICE VISIT SINCE THE INITIAL ALIGNMENT CHECK IN 2017. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE REPAIR WAS PENDING AT AN UNKNOWN DEALER. THE FAILURE MILEAGE WAS 10,000.
NHTSA ID Number: 11354865
Complaint Date: 2020-09-14
Fail Date: 2020-09-12
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 2500
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT STATED WHILE DRIVING THE VEHICLE, THE ELECTRONIC VEHICLE INFORMATION CENTER MALFUNCTIONED AND THE DISPLAY SCREEN FROZE AND ONLY DISPLAYED THE VEHICLE'S SPEED. DUE TO THE FAILURE, THE DRIVER WAS UNABLE TO ACCESS OTHER SAFETY INFORMATION SUCH AS TIRE PRESSURE AND TOWING. ADDITIONALLY, THE HORN NO LONGER OPERATED AS DESIGNED. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE MANUFACTURER WAS CONTACTED. THE LOCAL DEALER WAS NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 42,080.*DT*DT
NHTSA ID Number: 11354864
Complaint Date: 2020-09-14
Fail Date: 2020-08-22
Manufacturer’s Name: Tesla, Inc.
Vehicle Make: TESLA
Vehicle Model: MODEL S
Model Year: 2018
Summary
MY VEHICLE ELECTRONCS FREEZE AND AM UNABLE TO USE THE INDICATORS THE VEHICLE WENT TO THE DEALER AND THEY SENT BACK SAYIN THE FUTURE SOFTWARE UPDATE WILL RESOLVE THIS ISSUE. I HAV ME VIDEO OF THE INCIDENT
Read More...NHTSA ID Number: 11354863
Complaint Date: 2020-09-14
Fail Date: 2020-04-24
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: SILVERADO 1500
Model Year: 2019
Summary
WHEN SHIFTING FROM DRIVE TO REVERSE THE TRANSMISSION MAKES A GRINDING/SLIPPING NOISE. AT SPEEDS OVER 30 MPH SAME GRINDING/SLIPPING NOISE OCCURS SELDOM. DEALER SAYS IT'S NORMAL.
Read More...NHTSA ID Number: 11354862
Complaint Date: 2020-09-14
Fail Date: 2020-08-14
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2014
Summary
OUR 2014 FORD ESCAPE HAD A RECALL ON 02-15-18 FOR THE COOLANT SENSOR SYSTEM. REPAIR WAS DONE BUT DID NOT FIX THE PROBLEM. ENGINE HAS COOLANT LEAK CAUSING SMOKE IN THE EXHAUST SYSTEM AND LEAK UNDER THE HOOD. WE ARE AFRAID OF FIRE IN THE ENGINE COMPARTMENT AND IN THE CAR.ANYTIME WE START THIS VEHICLE OR DRIVE IT THIS HAPPENS.
NHTSA ID Number: 11354861
Complaint Date: 2020-09-14
Fail Date: 2020-07-06
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: GENESIS
Model Year: 2015
Summary
1. IN A STATIONARY POSITION BOTH INCIDENTS THE LEFT AND RIGHT PASSENGER DOOR HANDLES WHILE OPENING THE DOORS ON DIFFERENT TIMES ONCE IN 2019 THE OTHER 2020 COMPLETELY CAME OFF. THE FIRST ISSUE I WENT TO SERVICE DEPARTMENT AT NORM REEVES HYUNDAI IN CALIFORNIA OFF OF THE 605 FREEWAY WHERE THEY GLUE IT BACK TOGETHER AND NOT OPENING THE INSIDE OF THE DOOR TO REMOVE THE BROKEN PIECES THAT FELL INSIDE THE DOOR WHICH YOU CAN HEAR EACH TIME I CLOSE THE DOOR FOR THE RIGHT SIDE BACK PASSENGER DOOR. SECOND ISSUES THE LEFT SIDE BACK PASSENGER DOOR HANDLE CAME APART THE SAME WAY TRYING TO OPEN THE DOOR IT JUST COMPLETELY CAME OFF. I CALL MY INSURANCE COMPANY USAA FILE A CLAIM TOOK THE VEHICLE TO CALIBER COLLISION HEAR IN KYLE, TEXAS AND THEY GLUED BACK ON NO PIECES BROKE OFF INSIDE THE DOOR. NOW I HAVE A PROBLEM WITH THE RIGHT SIDE HEADLIGHT BULB THAT KEEPS GOING OUT WHILE IM DRIVING. I TOOK IT TO SOUTH POINT HYUNDAI JULY 6,, 2020 FOR THIS ISSUE. ACCORDING TO THE SERVICE REPORT THEY IDENTIFIED THE BULB NEEDED TO BE REPLACED AND REPLACED IT. I TOLD THEM THE BULB IS NOT THE PROBLEM, THEY NEEDED TO FIND OUT WHATS CAUSING IT TO GO OUT. ON JULY 7, 2020 BULB WENT OUT AGAIN RETUNED BACK TO SOUTH POINT HYUNDAI ALL THEY DID WAS OPENED THE HOOD THE SERVICE GUY GIGGLED SOMETHING ON THE RIGHT SIDE HEADLIGHT AND IT CAME ON, I TOLD HIM THATS IS SO UNPROFESSIONAL AND SHOULD NOT HAVE HAPPENED JUST TO GET MY HEADLIGHT TO WORK. ON SEPTEMBER 7, 2020 BULB WENT OUT AGAIN CALL SEPTEMBER 8, 2020 THE SERVICE MANAGER TOLD ME TO BRING THE CAR IN AFTER I EXPLAINED WHAT HAPPENED FOR THE SECOND TIME AFTER IVE BEEN CHARGED FOR THE SERVICE THAT DID NOT FIX THE PROBLEM. ONCE I REACHED SOUTH POINT HYUNDAI THE SERVICE MANAGER JOHN WAYNE DRIVE MY VEHICLE AROUND THE BACK DROVE BACK AFTER 30 MINUTES AND TOLD ME ITS GOING TO COST ME $130. NOT INCLUDING LABOR TO FIX THE PROBLEM. I JUST LEFT VERY UPSET.
NHTSA ID Number: 11354860
Complaint Date: 2020-09-14
Fail Date: 2020-05-28
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ALTIMA
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 NISSAN ALTIMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V315000 (LATCHES/LOCKS/LINKAGES). THE CONTACT CALLED THE HART NISSAN DEALER LOCATED AT 6564 MECHANICSVILLE TURNPIKE, MECHANICSVILLE, VA 23111, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11354859
Complaint Date: 2020-09-14
Fail Date: 2020-09-11
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: COROLLA
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 TOYOTA COROLLA. THE CONTACT STATED THAT WHILE STATIONARY AT A RED LIGHT, A PICKUP TRUCK TRAVELING APPROXIMATELY 55 MPH CRASHED INTO THE DRIVER SIDE OF THE VEHICLE. DURING THE CRASH NO AIRBAGS DEPLOYED INCLUDING THE DRIVER SIDE CURTAIN AIR BAGS. THE DRIVER SUSTAINED A HEAD AND SHOULDER INJURIES AND THE FRONT PASSENGER SUSTAINED LOWER BACK INJURIES. BOTH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND POLICE REPORT WAS TAKEN AT THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER FRANK FLETCHER TOYOTA LOCATED AT 2209 S RANGELINE RD, JOPLIN, MO 64804 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 99,000.
NHTSA ID Number: 11354858
Complaint Date: 2020-09-14
Fail Date: 2020-09-12
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-250
Model Year: 2019
Summary
SOMETIMES WHEN HITTING A BUMP WHILE DRIVING AT SPEEDS OVER 60MPH THE FRONT OF MY TRUCK WILL START TO VIOLENTLY SHAKE MAKING IT HARD TO STEER AND KEEP CONTROL OVER THE VEHICLE. THE TRUCK CONTINUES TO SHAKE UNTIL I SLOW DOWN TO AROUND 25MPH AND THEN THE SHAKING STOPS AND IT DRIVES FINE.
Read More...Search NHTSA Database for Recalls
Search NHTSA Database for (TSB’s) Technical Service Bulletins
Technical Service Bulletins TSB’s List
Search NHTSA Database for Vehicle Investigations
- 【WHY CHOOSE THE 2025 CR PRO+? 】THE COST-EFFECTIVE BIDIRECTIONAL OBD2 SCANNER, COSTS 80 LESS THAN CR MAX, WITH THE SAME 49 Reset & 46 Brand-Specific maintenance services & ECU coding(ONLY work for AU DI/BM W/ V W), OEM-level active tesing, multi-systems diagnostic, powerful OBD2 functions. CR Pro+ of 2.0 GHz 4 core CPU is perfect for both DIY enthusiasts and professional mechanics, offering wider vehicle compatibility.
- 【POWERFUL BI-DIRECTIONAL CONTROLS】iCarsoft Pro+ (2025) enables to test more detailed units than average full-brand scanners, for example, for Porsche 911 stepless electronic fan module- letting you diagnose cooling system issues before they cause overheating damage, continuous oxygen sensing - LSU, and attaching brake pads, and more. Wiith this tool you can efficiently identify the fault source, avoid unit waste due to "blind unit- guessing" repairs. (Note: Availeble tests functions depend on the quantity of systems that your car has)
- 【COST-EFFECTIVE 49 RESET SERVICE】 The iCarsoft Pro+ 2025 features full Reset/ Adaptation/ Calibration/ Initialization/ Relearn/ Match services that value 390 buck including ABS Reset/ Oil Reset/ EPB Reset/ ETC Reset/ INJ Reset/ SAS Reset/ BLD Reset/ BMS Reset/ LAP Reset/ SPS Reset/ TPMS Reset/ACS Reset/ AFS Reset/ FPP Reset/ IDL Reset/ BSC Reset/ Door Reset/ Seat Reset/ TCM Reset/ Service Interval Reset/ Brake Reset/ DWR Reset/ ECM Reset etc, and other special functions based on car brands. NOTE:The supported reset functions vary by vehicle models, please contact us to check compatibility.
- 【Advanced 46 Brand-Specific Services】 CR Pro+ has unique 46 brand - specific reset functions. As mileage grows, more units require maintenance. Our reset tool suit both individual car owners and mechanics. Post - emergency repairs, our tool enables quick resets, restoring vehicle condition and saving dealership reset costs.For repair shops, cut outsourcing, earn more per order, reset in 2 minutes. NOTE:The supported reset functions vary by vehicle models, please contact us to check compatibility.
- 【OE Multi-SYSTEMS DIAGNOSTICS】Unlike other scanner's limited systems diagnostic, CR Pro+ digs deeper across much more systems and sub-systems,like Engine, TCM, ABS, Airbag, Brake, BMS, Battery, electronics, windows, etc, helping you detect existing faults and potential faults. CR Pro+ powerfully decode multi systems, giving you complete vehicle health analysis - not just isolated systems. It displays module Info, real-time data graphs, such as transmission temperature, saves freeze frames to pinpoint intermittent faults. Note: Available systems vary by model. TIP:Each car model has unique systems. Please contact us to confirm which systems are available for your vehicle.
- Scanner POR V2.0 with all obd2 services
- Do the scanning for engine
- Support OBDII/EOBD Ten Modes of Operation
- 【Designed for Mercedes-Benz, Sprinter and Smart】Integrating all functions of iCarsoft MB series automotive diagnostic tool, accesses car specific subsystem. (As every car model of Benz has its-owned specific car system and ECUs, not all car models have full car ECUs which may cause scanner to be unable to do all reset services listed. So please email to us with car VIN and Services Required to do scanner's services for a compatibility check before purchasing. You can also refer to the eighth image in the main picture for compatibility instructions and available functions for your model.)
- 【35+ Reset Services】MB V3.0 (2025 Version) diagnostic tool performs professional maintenance services - OIL / SAS/ EPB / ETC /D-P-F / TPMS / ABS / Suspension / Air Conditioner / Head Lamp / Body Stability / Engine Contro / Seat / Fuel Pump / Air-Filter / Engine Idle / Door / ImmoKey Reset, Injector Coding, Trans Adpation, Miscellaneous + 14 newest maintenance services - Adblue, Cluth, Electronic Water Pump, NOxSensor Test, Rain/Light Sensor, Start/Stop, Radar/Camera, Cylinder Cutout Test, Remove Speed Limit, Reset Control Unit, Oxygen Sensor, Seat Belt, Crankshaft Learning, Language Setting and more (Tips: Quantity of reset-services is based on the car system ECUs your car model has)
- 【OE-Level All System OBD2 Scanner】iCarsoft MB V3.0 (2025 Version) diagnostic scanner offers comprehensive OBDII services, allowing you to quickly scan all systems, including the Engine, ABS, SAS, SRS, TPMS, TCM, Fuel Pump System, ESP, EPB, EPS, Suspension, SCM, Adaptive Systems, and more. It supports functions such as reading and erasing codes, checking I/M readiness, viewing freeze frame data, performing O2 sensor tests, conducting on-board monitoring, testing the evap system, auto VIN retrieval, and reading both generic and specific codes, as well as DTCs and battery tests.
- 【Bidirectional Scan Tool】iCarsoft MB V3.0 (2025 Version) Bidirectional scanner supports activate or control a vehicle system or component, allows commanding cars’ modules and receiving info from the ECU to perform active tests on individual components, including EVAP/ABS Motor Pump/Windows/Sunroof and more, to pinpoint fault causes & resolve issues,and allows you to re-learn certain components after making repairs or replacement.
- 【Real Time Record & Graph View】iCarsoft MB V3.0 (2025 Version) can automatically record vehicle text history and identify vehicle information. Preserve real-time data information. View & Graph Live Data. Support Data Review and Print. Multi-language: English, German, Dutch, Spanish, French and so on.
- WHY CHOOSE THE 2025 CR MAX -Upgrade the latest diagnostic capabilities for all vehicles after 1996: upgrad to 49+maintenance services; 46 extra specific functions; real all systems/all control modules diangose; over 40K+ bidirectional actuation tests for diagnosing all control moduels of cars; Powerful full OBD2 Functions; built-in ECU Coding for BMW/ Audi/ VW/ RollsRoyce; Battery retistration for new battery adaptation and more. It covers all vehicle diagnostic services and some special professional vehicle maintenance servces, assists you to do home DIY vehicle maintenance or car repair as a pro technician.
- NEWEST IN INNOVATION FULL OBD2 SERVICES- iCarsoft auto car diagnostic scanner compatible with CAN-FD, CR MAX can do it all-reads and clears trouble codes, ALL SYSTEM DIAGNOSIS such as engine, transmission, ABS and airbag etc. CR MAX code reader for all cars can perform I/M Readiness, Live Data, Freeze Frame, Vehicle Information, Monitor Test, On-Board Monitor, Evap System Test,O2 Sensor Test,DTC Library Lookup,etc. (Warm Tips: If you car is after 2023,please contact us for compatibility; 3. It comes with 16PIN OBD2 diagnostic adapter, please check your car diagnostic socket if it is 16pin socket, if your car is 14pin diagnostic socket please contact us for the solution.)
- 49 RESET+ 46 SERVICES- Performs: Oil Reset, EPB,SAS,Throttle, D-P-F, Battery, ABS, Injector, TPMS, Suspension, AC, Head Lamp, Body Stablity, Engine, Tramsmission, Airbag, Seat, Door-Win-Roof, Odometer, Fuel Pump, Door, Immobilizer, E-G-R.+21 NEWEST SERVICES( Need update scanner)-AdBlue, Clutch, Crankshaft, High Voltage Battery, Cruise Control, NO xSensor, Rain Sensor, Stop And Start, Turbocharger, Head Up Display, Radar Camera, Vehicle Setup, Cyliner Misfire Check,SpeedLimitAssist, ControlUnitReset,OxygenSensor, Seatbelt. Extra 46+ extra services based on car brand.(Tips: Quantity of reset/ calibration fucitons are based on car system that your vehicle model has)
- REVOLUTIONARY 40000+BIDIRECTIONAL ACTIVE TESTS: Upgraded CR Max scanner equip with numberous of actuational test items for covering all available vehicle control modules, no longer only do simple light test or window test like other scanners, performs hardware modules test and software control modules test for checking car units or new updated control moduels work well or not after maintenance/ repair/ re-installation/ control system updated (Example for Benz- Roller Sun Blind test; Backup Camera test ;Self-test; EPB test; Transport Mode test;Boost Pressure Positioner test; Fuel Pump test; AND MORE!!).(Warm tip: The available test items are based on control modules your car has)
- ECU CODING+ BATTERY REGISTRATION- Powerful ECU Coding service for BMW/MINI/RollsRoyce / Audi/VW/Seat/Skoda/Bentley/Bugatti/Lamborghini, Improves Engine Power Performance and Optimizes Fuel Efficiency and Match New Hardware Unit to car and Customized a comfortable Driving Modes and Fixes & Updates Original Software Bug. The battery test function for checking car battery health, perform battery reset (BMS ) for replacing a damaged or aging car battery with a new one and register new battery to car ECU
- 【Enhance Diagnostic 】iCarsoft POR V2.0 code reader is enhanced its ability which is different from other scanner, such as enhancing full system diagnostic function, enhancing in-depth diagnosis ability to all faults and potential faults, more powerful scaning to all components,providing free update&free repair&24 hour tech support. You can experience easier, smoother & faster operation. Also give your cars satisfying routine maintenance to avoid costly repairs. NOTE: The diagnosable systems depend on the ECU you have on your car. Please contact us to check compatibility before purchase.
- 【OBD2 Full Function】iCarsoft POR V2.0 scan tool will allow you to perform full OBDII diagnostic for Porsche/Cayenne with OBDII / EOBD protocols.Effortlessly does obd2 detection: read/erase codes, I/M Readiness,Freeze Frame, O2 Sensor Test, On-Board Monitoring,Evap System Test, Read Vehicle Info, Retrieve generic & manufacturer specific codes, MIL,Read live PCM DataStream,Read DTCs, DTCs search etc. Tips: the fault code can be only erased after the problem is fixed
- 【Most Useful Reset Services】iCarsoft POR V2.0 car diagnostic tool offers essential features like Oil Reset, EPB/ SAS/BMS/BLD(ABS Bleeding Service)/ETC /DP Reset/ Injector Coding etc. Easily reset oil change indicators, recalibrate steering angle sensors,relearn replaced parking brake and so on. For optimal vehicle performance and maintenance convenience.
- 【Full Systems In-depth Diagnosis】It has powerful code-reading ability for Porsche-specific codes, and it is engineered for EU/US models. Specializes in in-depth diagnosis for Porsche models, comprehensively scanning all ECUs from engine, ABS, transmission to AC, windows, etc. Whether it's a complex engine misfire, an ABS system glitch during high - speed braking, a transmission issue causing gear - shifting problems, or an AC unit not cooling properly on a hot day, it delves deep.
- 【Fast Diagnostics, Live Data】Full vehicle information option-vehicle identification number (VIN) / calibration verification number (CVN) / other test information. iCarsoft POR V2.0 can instantly obtain crucial vehicle details for expedited diagnostic processes, and keep data stream recording for later review/ DTC Lookup/ diagnostic data record/ custom report & display live data stream in color graphing
This product presentation was made with AAWP plugin.
Last update on 2025-05-16 / Affiliate links / Images from Amazon Product Advertising API