Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352912
Complaint Date: 2020-09-03
Fail Date: 2020-09-02
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: LIBERTY
Model Year: 2011
Summary
HI THE MAIN CONCERN AND PROBLEM WITH THIS CAR IS THE SKY SLIDER! MILLIONS OF PEOPLE ARE EXPERIENCING THIS ISSUE ALL AROUND. IT FAILED ME RIGHT AWAY! AFTER ON INCIDENT WHEN I WAS DRIVING ON HIGHWAY THE SKY SLIDER JUST CAME OFF!!! IT ALMOST CAUSED MULTIPLY ACCIDENTS! YOU CAN'T EVEN FIND THE PARTS SINCE JEEP STOP MAKING KNOWING THAT THE MESSED UP !
NHTSA ID Number: 11352911
Complaint Date: 2020-09-03
Fail Date: 2019-09-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-350
Model Year: 2011
Summary
TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE DOORS WERE SHAKING. THE DOORS SPONTANEOUSLY OPENED. THE DOOR AJAR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO FAITH'S FORD NORTH (6896 US-5, WESTMINSTER, VT 05158 (802) 463-3300) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THE VEHICLE WAS UNSAFE TO DRIVE. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. INVALID VIN.
NHTSA ID Number: 11352910
Complaint Date: 2020-09-03
Fail Date: 2020-03-09
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 FORD F-150. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, A MESSAGE REGARDING A BRAKE SYSTEM ERROR WAS DISPLAYED. WHILE DEPRESSING THE BRAKE PEDAL, THE BRAKE WAS LESS RESPONSIVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE MASTER CYLINDER FAILED AND FLUID HAD BEEN MISGUIDED INTO THE BRAKE BOOSTER. THE BRAKE MASTER CYLINDER WAS ORDER FROM THE MANUFACTURER AND REPLACED AND THE FAILURE WAS REMEDIED. THE CONTACT INDICATED THAT THE SAME MODEL YEAR VEHICLE WAS LATER RECALLED UNDER NHTSA CAMPAIGN NUMBER: 20V332000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 70,000.
NHTSA ID Number: 11352909
Complaint Date: 2020-09-03
Fail Date: 2020-08-31
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: LEXUS
Vehicle/Equipment Model: ES350
Model Year: 2017
Summary
I WAS DRIVING DOWN THE HIGHWAY HAVING JUST PICKED PICKED UP THIIS CAR I JUST BOUGHT FROM THE DEALERSHIP WHEN SUDDENLY I HEARD A LOUD EXPOLOSION UP ABOVE AND NOTICED MY SUNROOF EXPLODED SENDING PIECES OF GLASS INTO MY CAR. I WAS SCRATCHED AND HAD TO GET HOME 1/2 HOUR AWAY. DEALERSHIP WAS FAR. THE DEALERSHHIP SAID TO CALL THE INSURANCE. I THINK IT COULD BET THE WAY THE SUNROOF WAS PUT IN BUT NOT SURE.
Read More...NHTSA ID Number: 11352908
Complaint Date: 2020-09-03
Fail Date: 2020-09-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: TAHOE
Model Year: 2011
Summary
DASH BOARD HAS CRACKED, ALMOST COMPLETELY OUT, 2011 TAHOE WITH, 60000 MILES.
Read More...NHTSA ID Number: 11352907
Complaint Date: 2020-09-03
Fail Date: 2020-08-10
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2019
Summary
I RECENTLY TOOK A TRIP TO PIGEON FORGE TENNESEE FROM CHARL3STON WEST VIRGINIA. THE SPEED MOST OF THE DRIVE WAS 65MPH. MY VEHICLE ONLY HAS 43,000 MILES ON IT. I BOUGHT IT USED BUT THAT DOESN'T MEAN THAT THE BRAKES SHOULD ALREADY BE WEARING DOWN. BRAKING DOWN HILL AT 65MPH THE BRAKES SEEMED TO ALMOST BE PULSATING BUT FELT LIKE THE ROTOR MAY HAVE BEEN WARPED AND THE SOUND WAS HORRIBLE! I FELT THE VIBRATIONS EVERY TIME I WOULD BRAKE. I DON'T KNOW WHAT TO DO ABOUT IT AS I JUST SPENT A LOT OF MONEY ON THE CAR ITSELF! CITY DRIVING IS NOT AS BAD BUT IT IS STILL CONCERNING THAT INTERSTATE SPEEDS MAY BE AN ISSUE.
Read More...NHTSA ID Number: 11352906
Complaint Date: 2020-09-03
Fail Date: 2020-03-11
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2007
Summary
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED STEVENS FORD LINCOLN (717 BRIDGEPORT AVE, MILFORD, CT 06460), AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT WHILE DRIVING, THE BRAKE PEDAL WENT HALF-WAY TO THE FLOORBOARD TO STOP THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT PARTS WOULD BE AVAILABLE IN THE THIRD QUARTER. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*DT*DT*JB
NHTSA ID Number: 11352905
Complaint Date: 2020-09-03
Fail Date: 2020-08-17
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DART
Model Year: 2013
Summary
WHILE DRIVING MY CAR ON A BUSY ROAD MY MY CAR STARTED TO LOSS POWER, SO I TURNED THE CAR OFF AND IT WOULD'NT START BACK UP. THIS HAPPENDED IN JUNE 2020. I CALLED THE TOW TRUCK AFTER ABOUT A HOUR IN THE RAIN ONCE THE TOW TRUCK PULLS UP THE CAR FINALLY STARTS AND I GET THE CAR HOME. IT SHUTS OFF AGAIN ASSOON AS GET IN MY YARD. CHECKED THE FUSES, BATTERY, ALTERNATOR, ETC. REPLACED A 200AMP FUSE AT THE BATTERY CAR WORKED FINE FOR A FEW MONTHS. BAM THE CAR WILL NOT START ONCE AGAIN. ALL LIGHT ARE ON, BATTERY IS CHARGE FULLY THEDARN CARJUST WONT TURN ON. THIS IS A HARZARD COMPUTER CHECKS NOT ONE RECAL ON THIS ELECTICAL UNKNOW ISSUE, NOW I HAVE A RED BOX IN MY YARD THAT LOOKS PRETTY. MANY PEOPLE ARE HAVING THE SAME ELECTRICAL ISSUE, BUT WHEN I CALLED DODGE THEY SAID THERE ARE NO RECALLS ON THIS VEHICLE.
NHTSA ID Number: 11352904
Complaint Date: 2020-09-03
Fail Date: 2020-08-30
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CORVETTE
Model Year: 2019
Summary
I AM THE OWNER OF A 2019 CORVETTE ZR1. I WAS DRIVING WHEN I HEARD A LOUD RATTLE SOUND COMING FROM THE FRONT BUMPER AREA. DURING THIS TIME THE FRONT END OF MY CAR BECAME HARD TO CONTROL. I SLOWED DOWN, PARKED THE CAR AND INSPECTED THE FRONT END. UPON INSPECTION I SAW THAT MY FRONT SPLITTER HAD NEARLY DISCONNECTED FROM MY CAR. I TRIED TO DRIVE SLOWLY AND MAKE IT HOME BUT THE SPLITTER WAS SCRAPING AND I DIDN'T FEEL THAT IT WAS SAFE. I ALSO DIDNT WANT TO CAUSE ANY MORE DAMAGE. UPON INSPECTION FROM A SHOP IT WAS FOUND THAT THE CENTER SUPPORT BRACKET THAT HOLDS THE FRONT SPLITTER ON PROPERLY WAS NEVER INSTALLED ON MY DURING PRE-DELIVERY INSPECTION. AFTER SPEAKING WITH SEVERAL OTHER ZR1 OWNERS THAT THIS HAS HAPPENED TO WE NOW BELIEVE THAT SOME CHEVY DEALERS ARE FORGETTING TO PUT THIS CENTER SUPPORT BRACKET ON DURING PRE-DELIVERY INSPECTION WHICH WE BELIEVE CREATES A VERY DANGEROUS SITUATION. WE HAVE INFORMED CHEVY ABOUT THIS SAFETY ISSUE BUT THEY HAVE NOT RESPONDED.
Read More...NHTSA ID Number: 11352903
Complaint Date: 2020-09-03
Fail Date: 2020-09-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2016
Summary
I WAS ON A MAJOR CITY STREET BEHIND A SLOW MOVING VEHICLE. I MADE A MANUVER TO PASS THE VEHICLE IN FRONT OF ME AND THE CAR ACCERERATED ON IT'S OWN. I COULD ACTUALLY FEEL THE GAS PEDAL BEING PULLED DOWN (AS MY FOOT WAS STILL GENTLY ON THE PEDAL). I IMMEDIATELY LIFTED MY FOOT OFF THE GAS PEDAL. THE CAR CONTINUED TO ACCELERATE. THE CAR REACHED 36 MPH QUICKLY APPROACHING ANOTHER VEHICLE IN FRONT OF ME WHICH NOW WAS STOPPED. I IMMEDIATLEY STEPPED ON THE BRAKES HARD. THE CAR STOPPED AND THE RED WARNING LIGHT FOR THE THROTTLE POSITION SENSOR LIT ON THE DASH. I AM A CAR DEALER AND AN EXPERIENCED DRIVER WITH PROFESSIONAL DRIVER TRAINING. I FEEL MOST PEOPLE WOULD HAVE EXPERIENCED AN ACCIDENT. I TOOK THE VEHICLE TO MY SERVICE DEPARTMENT WHERE WE PUT THE MANUFACTUER DIAGNOSTIC TOOL ON THE VEHICLE. WE WERE ABLE TO DOWNLOAD THE REPORT. I ALSO TOOK PHOTOS OF THE DASH AND REPORTED TO THE FACTORY SERVICE REP AND FIELD TECHNICAL SPECIALIST.
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