Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 11352922

Complaint Date: 2020-09-03

Fail Date: 2020-08-24

Manufacturer’s Name: NissaneBay North America, Inc.

Vehicle/Equipment Make: NISSANeBay

Vehicle/Equipment Model: FRONTIER

Model Year: 2016


Summary

KEY LOCKED IN IGNITION THEN STEERING WHEEL LOCKED. CAR WAS PARKED AT A PUBLIC BEACH PARKING LOT BEFORE THE ISSUE OCCURRED.

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NHTSA ID Number: 11352921

Complaint Date: 2020-09-03

Fail Date: 2020-06-01

Manufacturer’s Name: NissaneBay North America, Inc.

Vehicle/Equipment Make: NISSANeBay

Vehicle/Equipment Model: ALTIMA

Model Year: 2012


Summary

THE DASHBOARD IS MELTING. THE DASH IS STICKY AND IS TURNING TO A GOOEY SUBSTANCE. IT IS SHINY AND IS CAUSING GLARE ON WINDSHIELD. IT STARTED WHERE DASH MEETS WINDSHIELD AND QUICKLY SPREAD TOWARD STEERING WHEEL. I HAVE TAKEN THE CAR TO TWO LOCAL DEALERSHIPS WHO SAID THEY COULD NOT DO ANYTHING OTHER THAN REPLACE THE DASHBOARD AT $2700 SINCE THE CAR IS OUT OF WARRANTY. I CONTACTED NISSANeBay CUSTOMER CARE AND I HAVE A CASE NUMBER. THEY SAID NO ONE ELSE HAD COMPLAINED ABOUT THIS FOR THE 2012 YEAR ALTHOUGH I AM SEEING SOME COMPLAINTS ON THIS SITE. THEY TOO SAID THEY WOULD NOT DO ANYTHING SINCE IT WAS OUT OF WARRANTY. WHEN I SUGGESTED IT WAS DEFECTIVE AND OBVIOUSLY WAS THE SAME PROBLEM AS THE LAWSUIT THAT WAS SETTLED, THEY GENTLEMAN SAID THIS WAS NOT THE SAME YEAR. MY CAR WAS ORIGINALLY PURCHASED IN FLORIDA, THE STATE OF THE CLASS ACTION LAWSUIT, BUT I NOW LIVE IN GA. A DASHBOARD SHOULD NOT MELT WHEN EXPOSED TO THE SUN! NISSANeBay SHOULD TAKE RESPONSIBILITY FOR THIS DEFECTIVE PRODUCT.

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NHTSA ID Number: 11352920

Complaint Date: 2020-09-03

Fail Date: 2020-09-01

Manufacturer’s Name: VolkswageneBay Group of America, Inc.

Vehicle/Equipment Make: VOLKSWAGENeBay

Vehicle/Equipment Model: ATLAS

Model Year: 2019


Summary

WHEN GOING UP OR DOWN A STEEP HILL, AND ALSO 1 TIME PULLING OUT OF A PARKING LOT MY EMERGENCY BRAKES HAVE ENGAGED 5 TIMES. NO CARS HAVE BEEN AROUND (LUCKILY) AND I WAS NOT ABOUT TO HIT ANYTHING. MY COLLISION SENSORS ALSO GO OFF DAILY-THE ENTIRE TIME I'M DRIVING EVEN WHILE NOTHING IS AROUND. I CAN PULL UP TO AN EMPTY INTERSECTION AND THEY WILL DO OFF. I HAVE TRIED TO CHANGE THE SENSITIVITY AND THIS STILL HAPPENS. THEY ARE NOT CONSISTENT EITHER- THE SAME ROAD CAN MAKE IT GO OFF ONE DAY AND NOT THE NEXT. BUT THEY ARE ALWAYS GOING OFF WHILE DRIVING AND I HAVE TO EXIT OUT OF THE SCREEN

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NHTSA ID Number: 11352919

Complaint Date: 2020-09-03

Fail Date: 2020-03-01

Manufacturer’s Name: SubarueBay of America, Inc.

Vehicle/Equipment Make: SUBARUeBay

Vehicle/Equipment Model: OUTBACK

Model Year: 2018


Summary

PURCHASED THIS CAR IN FEB 2018. DESPITE THE PANDEMIC OF 2020, MILEAGE IS SOMEWHAT SIMILAR, DRIVING TRIPS ARE SIMILAR SINCE GETTING THE CAR. THE BATTERY HAS BEEN DYING OVER AND OVER SINCE EARLIER THIS YEAR (FEB/MARCH 2020) FOR NO APPARENT REASON. ON MANY OCCASIONS, AFTER SITTING IN THE DRIVEWAY FOR A FEW DAYS, A WEEK, A DAY - THE BATTERY WOULD BE DEAD. BROUGHT IT TO SUBARUeBay AND THEY TOLD ME SOME CRAP ABOUT NOT DRIVING IT FOR PERIODS OF TIME COULD CAUSE THIS (A WEEK?!). THEY TESTED MY BATTERY AND SAID IT WAS BETTER THAN PERFECT. NOW IT'S GOING BACK IN TO THEM BECAUSE IT IS STILL HAPPENING AND NOW THEY ARE CLAIMING IT'S DUE TO LOW MILEAGE. THEY KNOW MORE ABOUT THIS THAN THEY ARE LEADING ON AND ARE BLAMING THE VEHICLE OWNERS' DRIVING HABITS INSTEAD OF GETTING TO THE ROOT OF THE PROBLEM.

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NHTSA ID Number: 11352918

Complaint Date: 2020-09-03

Fail Date: 2020-07-25

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: FOCUS

Model Year: 2017


Summary

CAR TRANSMISSION SHUDDER WHEN ACCELERATING FROM STOP, DEALER SAYS ITS NOTHING WRONG WITH IT.

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NHTSA ID Number: 11352917

Complaint Date: 2020-09-03

Fail Date: 2016-05-31

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: SUBURBAN

Model Year: 2008


Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CHEVROLETeBay SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED UFTRING CHEVROLETeBay (860 WASHINGTON RD, WASHINGTON, IL 61571, (309) 444-3151) WHO STATED THAT PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS CONTACTED WHO REFERRED THE CONTACT TO NHTSA. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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NHTSA ID Number: 11352916

Complaint Date: 2020-09-03

Fail Date: 2020-09-02

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: DODGEeBay

Vehicle/Equipment Model: CHALLENGEReBay

Model Year: 2011


Summary

THE DRIVER SIDE WINDOW KEEPS MOVING UP AND DOWN WHEN THE VEHICLE IS OFF AND THERE IS NO KEY IN THE VEHICLE, CAUSING THE VEHICLE TO DRAIN THE BATTERY. IT ALSO IT WHILE I AM DRIVING THE VEHICLE AS WELL.

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NHTSA ID Number: 11352915

Complaint Date: 2020-09-03

Fail Date: 2020-09-03

Manufacturer’s Name: MazdaeBay Motor Corp.

Vehicle/Equipment Make: MAZDAeBay

Vehicle/Equipment Model: TRIBUTE

Model Year: 2005


Summary

TL* THE CONTACT OWNED A 2005 MAZDAeBay TRIBUTE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP AS, A RESULT THE CONTACT REAR ENDED ANOTHER VEHICLE. THE CONTACT MENTIONED THAT HER VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V357000 (ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL). THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH. THE OTHER DRIVER DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 153,000.

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NHTSA ID Number: 11352914

Complaint Date: 2020-09-03

Fail Date: 2020-08-27

Manufacturer’s Name: KiaeBay America, Inc.

Vehicle/Equipment Make: KIAeBay

Vehicle/Equipment Model: SORENTO

Model Year: 2014


Summary

SNOW WHITE PEARL PAINT IS FALLING OFF THE CAR. THE MOST NOTICEABLE AREAS ARE BEHIND THE SUNROOF AND OVER THE DRIVER'S DOOR.

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NHTSA ID Number: 11352913

Complaint Date: 2020-09-03

Fail Date: 2020-03-01

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: JEEPeBay

Vehicle/Equipment Model: CHEROKEE

Model Year: 2016


Summary

TL* THE CONTACT OWNS A 2016 JEEPeBay CHEROKEE. THE CONTACT STATED WHILE DRIVING 70-80 MPH, THE VEHICLE WAS VIBRATING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO SOUTH POINTE CHRYSLEReBay JEEPeBay DODGEeBay RAMeBay (5210 S IH 35 FRONTAGE RD, AUSTIN, TX 78745 (512)774-6306) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE OUTPUT SHAFT AND PVT NEEDED TO BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 65,000.

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SaleBestseller No. 3
OTOFIX D1 ECU Coding Diagnostic Scanner for Car [ 2-Year Free Update],2025 Bi-Directional Scan Tool,40+ Resets, FCA AutoAuth, All Systems Diagnosis,CAN FD & DoIP, Upgraded of D1 Lite
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Bestseller No. 5
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Last update on 2025-05-04 / Affiliate links / Images from Amazon Product Advertising API


 

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