Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352902
Complaint Date: 2020-09-03
Fail Date: 2018-03-01
Manufacturer’s Name: BMW
of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 330I
Model Year: 2018
Summary
WHEN REAR WINDOWS ARE DOWN, THERE IS A LOUD REVERBERATING ROARING SOUND THAT THAT INCREASES W SPEED AND IS VERY DISTRACTING TO DRIVER. IT IS A RECURRING PROBLEM ON 330I EVEN ONES BEFORE 2018. BMW SERVICE MANAGER SAY IT IS A DESIGN DEFECT.
NHTSA ID Number: 11352901
Complaint Date: 2020-09-03
Fail Date: 2020-09-02
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2017
Summary
MY CAR RANDOMLY LOST POWER IN THE MIDDLE OF THE FREEWAY FORCING ME TO TURN ON HAZARDS AND MAKE MY WAY FROM THE EXPRESS LANE TO THE NEAREST OFF RAMP GOING 20 MPH WHILE TRYING TO AVOID AN ACCIDENT. MY CHECK ENGINE LIGHT BEGAN TO FLASH RAPIDLY CAUSING FURTHER ANXIETY. FORTUNATELY I WAS ABLE TO MAKE MY WAY TO SAFETY AND CALL A TOW TRUCK. I ATTEMPTED TO HAVE MY CAR DELIVERED TO THE NEAREST HONDA (WALNUT CREEK CA) HOWEVER THEY DID NOT HAVE ANY AVAILABILITY FOR A FEW DAYS. THE CAR ALSO HAD LOTS OF SMOKE COMING OUT THE EXHAUST AND READ CHECK ENGINE OIL LEVEL ON AND OFF. IT WAS A NIGHTMARE AND WHO KNOWS WHAT IT'S GOING TO COST ME TO REPAIR. ON TOP OF ALL THE WORK I'LL LOOSE BEING MY WORK RELIES ON MY CAR 100%. I'VE OWNED NOTHING BUT HONDAS HOWEVER THIS TIME I FEEL I MADE A BAD PURCHASE BUYING A NEW 2017 CIVIC. I'VE KEPT UP WITH MAINTENANCE, ONLY GOES TO DEALERSHIP, PUMPED NOTHING BUT PREMIUM GASOLINE. I AM SAD, UPSET, ANGRY, ANXIOUS AND VERY MUCH STILL IN DISBELIEF THAT THIS IS HAPPENING TO MY 3 YEAR OLD CAR AT ONLY 80,000 MILES . WHAT CAN I DO? IS ANYONE ELSE HAVING SAME ISSUE? I GOT A CODE P0299 TURBO UNDERBOOST
NHTSA ID Number: 11352900
Complaint Date: 2020-09-03
Fail Date: 2020-08-27
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2014
Summary
I BOUGHT THE CAR BRAND NEW IN EARLY 2015. NEVER HAD SO MUCH AS A SLIP IN THE TRANSMISSION. GOT A RECALL NOTICE IN 2015 ABOUT A SENSOR FOR MAKING THE "CHECK TIRE PRESSURE" LIGHT STAY ON WHEN STARTING THE CAR. HONDA TELLS ME THEY FIXED THIS IN DECEMBER 2015. ON AUGUST 27, 2020, WHILE DRIVING DOWN THE ROAD ON A VERY DANGEROUS HIGHWAY, THE TRANSMISSION JUST STOPPED. NO NOISE, NO POP, NO STUTTER. THE CAR STARTED DECELERATING AND EVERY ERROR MESSAGE KNOWN TO MAN CAME ON THE SCREEN. CHECK POWER STEERING, CHECK TMP SYSTEM, CHECK ENGINE, CHECK TRANSMISSION, ETC. I WAS ABLE TO PULL OVER, BARELY GETTING ACROSS THE LINE AND HAVING TO SIT AND PRAY FOR HALF AN HOUR THAT THE HUGE CARS BARRELING TOWARD ME WOULD NOT HIT ME. GOT IT TOWED TO KING HONDA. A TECHNICIAN CALLED FIVE DAYS LATER AND SAID THE TRANSMISSION IS SHOT. I CAN EITHER PAY $6000 FOR A TRANSMISSION FROM HONDA, OR I CAN PAY $2000 FOR A USED TRANSMISSION. HE SAID THE DRIVE SHAFT PULLEY BROKE. I ASKED HIM ABOUT THE RECALL NUMBER 15V574000 THAT SAYS THE SOFTWARE SETTINGS THAT CONTROL THE TRANSMISSION OPERATION MAY RESULT IN DAMAGE TO THE TRANSMISSION DRIVE PULLEY SHAFT. HE SAID THERE WAS NO RECALL ON MY CAR. HE SAID HE'D TALK TO HIS MANAGER AND CALL ME BACK. HE LEFT A MESSAGE SAYING THE TRANSMISSION HAS COME APART ON THE INSIDE AND I WOULD NEED A NEW ONE. IN THE MEANTIME, I'D CALLED THE DEALER WHERE I PURCHASED THE CAR. THE MAN TOLD ME IT WAS JUST SOMETHING THAT HAPPENED. I ASKED ABOUT THE RECALL. HE SAID IT HAD NOTHING TO DO WITH IT. MY HUSBAND CALLED AND THE MAN LISTENED TO HIM AND AGREED THAT THESE THINGS DON'T "JUST HAPPEN" TO A HONDA THAT IS LESS THAN 100,000 MILES WITH NO NOTICE, NO PROBLEMS, NO NOISE. HE AGREED TO HAVE A LOOK AT THE CAR AND SAID IF THE DRIVE SHAFT PULLEY IS IN FACT BROKEN, IT WOULD BE RELATED TO THE RECALL. WE TOWED IT TONIGHT AND WILL WAIT TO SEE WHAT THEY SAY.
NHTSA ID Number: 11352899
Complaint Date: 2020-09-03
Fail Date: 2020-06-14
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: ELANTRA
Model Year: 2017
Summary
WHEN I BRAKE THE BRAKES DON'T RESPOND PROPERLY
Read More...NHTSA ID Number: 11352898
Complaint Date: 2020-09-03
Fail Date: 2020-08-28
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2016
Summary
WHILE DRIVING IN TRAFFIC THE CAR LUNGES FORWARD AND JERKS IN TRAFFIC AND LOSSES POWER. NO TO LITTLE MOVEMENT WITH THE ENGINE RUNNING. ALSO YOU CAN NOT ACCELERATE THAT IS A NON FACTOR AND YOU ARE IN THE FLOW OF TRAFFIC WITHOUT WARNING! MY CAR NEVER GAVE ME ANY SIGNS OF A BAD TRANSMISSION UNTIL OUT THE BLUE ONE DAY AND A TRANSMISSION VAULT LIGHT CAME ON MY DASH! MY FAMILY AND I WAS VISITING MY SON AT HIS COLLEGE TOWN OF BEVERCREEK OHIO WERE HE ATTENDED WRIGHT STATE UNIVERSITY AND THIS HAPPENED ON THE WEEKEND. I WAITED UNTIL THE WEEKDAY TO CALL CUSTOMER SERVICE AND FORD GAVE ME A CASE #CAS27510020. MY SON DROPPED IT OFF AND MADE THE APPOINTMENT AND RENTED A CAR AND DROVE BACK TO CHICAGO. THE CAR IS AT GERMAINE FORD AND THEY CALLED HIM BACK AND SAID $4 THOUSAND OVERHAUL OR $8 THOUSAND FOR REPLACEMENT AND I STILL OWE A YEAR OR 2 YEARS WORTH OF PAYMENTS TOTALLY UNFAIR. A CAR SHOULD LAST LONGER THAN 85,000 MILES OFF HIGHWAY AND NORMAL DRIVING! P.S FORD HAS BEEN SUED FOR THERE POWER SHIFT TRANSMISSION FOR BAD TORQUE CONVERTERS , WHO'S TO SAY THEY ARE NOT USING THOSE SAME TORQUE CONVETERS IN THEIR 6SPEED AUTOMATIC SELECT SHIFT TRANSMISSIONS.
NHTSA ID Number: 11352897
Complaint Date: 2020-09-03
Fail Date: 2020-09-02
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2020
Summary
MY TOYOTA CAMRY XSE 2020 BATTERY WAS DEAD. I BEEN DRIVING IT FOR ALMOST 6 WEEKS AND I GOT STRANDED TODAY WHEN IT DIDN'T TURNED ON. IT'S BEEN HAPPENING TO MANY 2020 MODELS AND WE NEED ANSWERS AND SOLUTIONS. I DO NOT WANT TO BE LEFT STRANDED AGAIN.
NHTSA ID Number: 11352631
Complaint Date: 2020-09-03
Fail Date: 2017-07-12
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FREESTYLE
Model Year: 2007
Summary
2007 FORD FREESTYLE. CONSUMER WRITES IN REGARDS TO BRAKE HOSE LEAK. *LD THE CONSUMER STATED WHILE DRIVING THE BRAKES FAILED, NEARLY CAUSING A CRASH. IT WAS DETERMINED THAT A BREAKLINE HOSE CONNECTED TO THE ABS RUPTURED. THE VEHICLE WAS REPAIRED.*JS
NHTSA ID Number: 11352630
Complaint Date: 2020-09-03
Fail Date: 2020-03-27
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 328I
Model Year: 2015
Summary
2015 BMW 328. CONSUMER WRITES IN REGARDS TO POWER TRAIN SAFETY RECALL.*LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE CONSUMER REFERENCED RECALL 20V185000. THE CONSUMER REQUESTED TO BE REIMBURSED THE CAR PAYMENTS FOR THE MONTHS THE VEHICLE WAS NOT IN USE.*JS
NHTSA ID Number: 11352896
Complaint Date: 2020-09-02
Fail Date: 2020-08-24
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: RAM 1500
Model Year: 2009
Summary
FRAME APPEARS BAD IN SEVERAL SPOTS, SO MUCH RUST. RUST ON VIRTUALLY EVERY PANEL ON THE BODY. ABOVE WINDSHIELD MIDDLE OF OF DOOR. IT LITERALLY EVERYWHERE. THE LEATHER SEATS ARE JUNKED. I UNDERSTAND IT'S A 11 YEAR OLD VEHICLE BUT TRUCK IS FALLING APART EVERYWHERE YOU LOOK. YOU CAN LOOK INSIDE THE TRUCK HAS BEEN VERY WELL CARED FOR DRIVES HORRIBLY MAKES SO MANY SOUNDS FROM RATTLES TO CLUNKS.MOSTLY ON 2 LANE ROADS AFRAID TO DRIVE MUCH INTERSTATE AFTER HAVING TIRE BLOWING OUT SIDEWALK GOING DOWN INTERSTATE EATS TIRES ON THE INSIDE ON BOTH SIDES BEEN LINED UP STILL SAME RESULT. EXHAUST MANIFOLDS LEAKING BAD.
Read More...NHTSA ID Number: 11352895
Complaint Date: 2020-09-02
Fail Date: 2020-08-31
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: LEGACY
Model Year: 2012
Summary
CAR IS SOMETIMES EXPERIENCING SUDDEN UNINTENDED ACCELERATION AT SLOW SPEEDS. EVEN WITH DRIVER'S FOOT FIRMLY PUSHING DOWN ON THE BRAKE, CAR WILL NOT STOP UNTIL ENGINE IS TURNED OFF. THERE HAVE BEEN 2 RECENT, SIMILAR CIRCUMSTANCES: #1: CAR TURNED RIGHT TO A STOP SIGN ON A SEMI-RURAL ROAD, ENGINE BEGAN TO "REV" AND CAR JERKED FORWARD, BARELY MISSING A CAR AHEAD. ENGINE CONTINUED TO OPERATE AT HIGH SPEED UNTIL THE CAR WAS TURNED OFF. AFTER TURNING BACK ON, CAR OPERATED NORMALLY. #2: DRIVER TURNED RIGHT FROM A CITY STREET INTO A PARKING LOT AND CONTINUED TO DRIVE AT SLOW SPEED TO TURN RIGHT INTO A PARKING SPACE. ENGINE BEGAN TO "REV", CAR JERKED FORWARD, DRIVER BRAKED HARD, PUT CAR IN PARK BUT CAR KEPT MOVING. CAR JUMPED ONTO THE PARKING BARRIER AT THE FRONT OF THE SPACE, DRIVER TURNED THE CAR OFF. CAR APPEARED TO OPERATE NORMALLY AFTER.
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