Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352932
Complaint Date: 2020-09-03
Fail Date: 2020-09-03
Manufacturer’s Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2015
Summary
WHEN DRIVING MY WHEEL WILL RANDOMLY START VEERING TO THE LEFT OR RIGHT. THE WHEEL ALSO BECOMES MUCH LOOSER AND IS HARDER TO CONTROL. THIS CAN HAPPEN WHILE MY CAR IS STATIONARY OR WHILE IN MOTION. IT HAPPENS RANDOMLY.
Read More...NHTSA ID Number: 11352931
Complaint Date: 2020-09-03
Fail Date: 2020-09-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2014
Summary
WHEN DRIVING THE VEHICLE STEERING WILL LOCK UP, LOSE POWER AND LOSE BRAKES. HAVE TO FORCE TO TURN AND USE EMERGENCY BRAKES TO STOP THE CAR. NOT THE FIRST TIME IT'S NOW HAS HAPPEN A TOTAL OF 5 TIMES.
Read More...NHTSA ID Number: 11352930
Complaint Date: 2020-09-03
Fail Date: 2020-08-22
Manufacturer’s Name: Mazda Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: MAZDA6
Model Year: 2016
Summary
MY INFOTAINMENT UNIT IS IN A CONSTANT REBOOT. I CANNOT ACCESS MY CAR SETTINGS OR RADIO OR BLUETOOTH, AND THE REAR VIEW CAMERA IS NOT WORKING EVERY TIME. IT WAS FINE AND THEN IT WASNT. I TOOK IT TO THE DEALER AND THEY TOLD ME IT WOULD BE 1500 DOLLARS. I SEE A LOT OF PEOPLE WITH THIS PROBLEM IN MY RESEARCH. I THINK THIS SHOULD BE A RECALL BECAUSE IT IS A SAFETY ISSUE SINCE I CANNOT ACCESS MY CAR SETTINGS, MY CAMERA IS NOT WORKING AND MY ALERT FOR WHEN SOMEONE IS BEHIND ME IS ALSO NOT WORKING. I HAVE A VIDEO OF THE REBOOT. IT IS ALSO VERY DISTRACTING TO BE DRIVING WITH A COMPUTER THAT IS CONSTANTLY REBOOTING. THE SYSTEM IS REBOOTING WHEN THE CAR IS ON, WHILE DRIVING AND WHILE SITTING STILL. I REACHED OUT TO MAZDA WHO SAID IT IS NOT A RECALL YET BUT IF I PAID FOR THE FIX AND THEY DID CALL A RECALL I WOULD GET REIMBURSED. A 1500 DOLLAR FIX FOR RADIO IS RIDICULOUS AND A CAR THAT IS ONLY 4 YEARS OLD. THE COMPUTER MALFUNCTIONED IS MY ONLY GUESS AND THEY SHOULD HAVE TO REPLACE IT SINCE IT IS A SAFETY ISSUE AND MULTIPLE PEOPLE ARE HAVING THE SAME ISSUE. PLEASE HELP. I HAVE A SAFETY INSPECTION DUE AT THE END OF THIS MONTH AND IM NOT SURE IT WILL PASS.
NHTSA ID Number: 11352929
Complaint Date: 2020-09-03
Fail Date: 2020-08-06
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: SCION
Vehicle/Equipment Model: FR-S
Model Year: 2013
Summary
I DROVE MY AUTO TO A NORMAL ERRAND TRIP, THERE WERE NO ISSUES, WARNING LIGHTS, NOISES, NOTHING, NEXT MORNING I GET IN START UP AND IT'S MAKING A CLICKING NOISE WITHIN THE MOTOR, STILL NO WARNING LIGHTS, ALL GAGES ARE READING NORMAL, I SET UP AN APPOINTMENT WITH TOYOTA SERVICE AND THEY TELL ME MY CAR NEEDS A NEW ENGINE, POSSIBLY BEARINGS IN CRANK SHAFT HOUSING, THIS IS SOMETHING THAT DOESN'T HAPPEN , IF IT WERE IT'S WITH WEAR OUT OF EXCESS OF 300,000 PLUS MILES. MY CAR HAS 84,000 MILES I AM THE 1 AND ONLY OWNER, I HAVE DONE ALL MAINTENANCE ( OIL CHANGES, TIRE ROTATION, ETC) AND RECALL THRU TOYOTA, I USE ONLY BEST GASOLINE, OIL. THE ONLY RECALL WAS ENGINE VALVE SPRINGS REPLACEMENT. WHEN TAKEN IN TO TOYOTA FOR ESTIMATE OF THIS PROBLEM, THEY STATED THAT TO THE ENGINE- COMPUTER THREW NO CODES, THERE WERE NO WARNING EMBLEMS, OR WARNING SIGNS. WHICH IN ITSELF IS FAULTY. I PLAN TO REPAIR MY AUTO BUT STRONGLY FEEL THIS WAS CAUSED BY A DEFECT WHICH SHOULD BE CONSIDERED A RECALL AND SHOULD BE AT MANUFACTURES COST . AS I AM IN REPLACEMENT PROCESS I HAVE NO DOCUMENTS EXCEPT FOR ESTIMATE. THANK YOU. PLEASE HELP ME.
NHTSA ID Number: 11352928
Complaint Date: 2020-09-03
Fail Date: 2020-08-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CAMARO
Model Year: 2010
Summary
WATER SHORTED THE APP CIRCUITS AND CAUSED THE THROTTLE TO ACTIVATE WITH OUT DRIVER INPUT. WATER IS A POTENTIAL CAUSE FOR SUDDEN UNINTENDED ACCELERATION IN VEHICLES EQUIPPED WITH POTENTIOMETER TYPE APP SENSOR'S THROUGH EXTENSIVE RESEARCH BETWEEN AUGUST 2019 AND SEPTEMBER 2020, I HAVE DETERMINED THAT A WATER INTRUSION PROBLEM INTO THE INSTRUMENT PANEL (IP) TO BODY HARNESS CONNECTOR, WHICH CARRIES THE APP SENSOR SIGNALS TO THE ECM/PCM HAS THE POTENTIAL TO CAUSE SUDDEN UNINTENDED ACCELERATION IN MANY OF THE 2005-2018 GM PRODUCT LINE. WATER CAN ENTER THE CONNECTOR THROUGH BODY LEAKS AND MAY CAUSE AN INCREASE IN VOLTAGE ON APP 1 AND APP 2. ON SOME VEHICLES THIS CAN ALSO CAUSE A MALFUNCTION IN THE BPP/BRAKE SWITCH STATUS CIRCUIT. AS A RESULT THIS MALFUNCTION CAN MISTAKENLY APPEAR AS A PEDAL MISAPPLICATION IN THE EDR REPORT FROM THE SDM. THIS FINDING APPLIES TO MANY OTHER VEHICLE USING A POTENTIOMETER TYPE APP SENSOR BUT THE RESEARCH WAS DONE SPECIFICALLY ON GM VEHICLES. I HAVE ALSO DETERMINED WATER INTRUSION INTO THE CONNECTOR 109 ON THE FULL SIZE TRUCK LINE HAS THE POSSIBILITY TO CAUSE FALSE ACTIVATION OF THE APP CIRCUIT. USING WATER I HAVE CONFIRMED THAT WATER CAN CAUSE THE VOLTAGE INCREASE ON APP CIRCUIT 1 AND APP CIRCUIT 2 AND NOT ENTER REDUCED POWER MODE, IT ALL COMES DOWN TO SURFACE AREA EXPOSED AND SODIUM CONTENT IN THE WATER AS TO THE FINAL RESULTS. AS THESE VEHICLES BECOME OLDER THE LIKELY HOOD OF THESE EVENTS OCCURRING INCREASES. VEHICLES NEAR SALT WATER OR WHERE SALT IS USED ON THE ROADS ARE MORE LIKELY TO FAIL WITH HIGHER APP %. BECAUSE OF THE KNOWN WATER LEAK INTO THE CONNECTOR'S CONTAINING APP WIRES AND VERIFICATION THAT WATER CAN CAUSE FALSE ACTIVATION OF THE APP CIRCUITS. IT IS MY CONCLUSION IN RARE EVENTS THIS WATER COULD CAUSE FALSE ACTIVATION OF BOTH APP SIGNAL IN MANY OF THE 2005-2018 GM VEHICLES. THIS VEHICLE WAS USED FOR CONFIRMATION.
Read More...NHTSA ID Number: 11352927
Complaint Date: 2020-09-03
Fail Date: 2020-09-03
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: 4RUNNER
Model Year: 2007
Summary
VEHICLE HAS PREMATURE EXCESSIVE RUST OF THE FRAME AND ASSOCIATED COMPONENTS AND SHOULD HAVE BEEN INCLUDED IN THE SAME RECALL MY 05 SEQUOIA (AS WELL AS TACOMAS AND TUNDRAS) OF THE SAME ERA SINCE ALL WERE MANUFACTURED WITH THE SAME PROCESS THAT LACKED ADEQUATE APPLICATION OF RUST PROTECTION/COATING. MANY OTHERS ON HERE AS WELL AS ONLINE ON OTHER SITES ALSO ARE REPORTING THIS GENERATION OF 4RUNNER TO HAVE RUSTING. I HAVE RUSTED MOTOR MOUNTS THAT CAUSE MOTOR VIBRATION, RUSTED BRACKETS HOLDING MY GAS TANK TO THE FRAME, I HAVE HAD TO REPLACE ALL TRANSMISSION LINES DUE TO RUST THAT LEFT ME STRANDED WHILE MOVING ACROSS THE COUNTRY. I HAVE HAD TO DO REPLACE SEVERAL RUSTED PARTS LIKE CV AXELS, WHEEL BARRINGS, AND POSSIBLY RUSTED STEERING BOX LEAK/RACK AND PINION (CONFLICTING INFO FROM2 MECHANICS SO UNDETERMINED). I PURCHASED THIS IN 2014 AND JUST PAID IT OFF AND NEED HELP AS IT SHOULD HAVE LASTED ME MORE THAN 7 YRS AND SHOULD NOT HAVE HAD THIS KIND OF RUST IN YRS 7-11 AFTER BEING MADE! IT HAS LOW MILES AND SHOULD HAVE LASTED MANY YEARS TO COME. EVERYTHING ELSE IS IN EXCELLENT CONDITION BUT THIS FRAME ISSUE THEY EXCLUDED THIS MODEL FROM NEEDS TO BE EXTENDED FOR 4RUNNERS IN THE SAME GENERATIONS OF THE RECALL MENTIONED ABOVE. THIS IS LEAVING MANY DRIVERS WHO PAID THE EXTRA PRICETAG TO HAVE A TOYOTA LEFT WITH A FINACIAL LOSS OF PURCHASE AS WELL AS LOSS OF USE OF A VEHICLE. PLEASE LOOK AT ALL THE COMPLAINTS. SOME ARE MISLABELED ON THIS SITE BUT DESCRIPTIONS SHOW IT IS A FRAME ISSUE THAT CAUSES MANY SECONDARY ISSUES/RELATED REPAIRS. I HAVE TAKEN EXCELLENT CARE OF THIS VEHICLE AND JUST OUT A LOT MORE MONEY INTO IT AT THE DEALERSHIP WITH REPAIRS SINCE NO ONE SAID IT WAS RUSTED LIKE THIS. AFTER MOVING, I HAVE HAD 3 NON-DEALERSHIP MECHANICS TELL ME IT IS BAD. PLEASE CONTACT ME WITH AN UPDATE.
NHTSA ID Number: 11352926
Complaint Date: 2020-09-03
Fail Date: 2020-08-20
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FIESTA
Model Year: 2014
Summary
ACCORDING TO THE DEAL A BEARING CAME LOSE INSIDE THE TRANSMISSION AND SHOT THROUGH THE CASING. THE TRANSMISSION, CLUTCH, AND FLYWHEEL ALL NEED TO BE REPLACED FOR A TOTAL OF $4700 PLUS TAX. VEHICLE WAS IN MOTION WHEN IT HAPPENED. THE CAR HAS 75K MILES ON IT AND SHOULD DEFINITELY NOT BE HAVING THESE ISSUES.
Read More...NHTSA ID Number: 11352925
Complaint Date: 2020-09-03
Fail Date: 2020-09-02
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: COLORADO
Model Year: 2015
Summary
THE VEHICLE LOSES POWER STEERING WHILE IN MOTION. THIS HAS HAPPENED AT LEAST 10 MORE TIMES.
Read More...NHTSA ID Number: 11352924
Complaint Date: 2020-09-03
Fail Date: 2020-09-02
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THE POWER TRAIN AUTOMATIC TRANSMISSION TORQUE CONVERTOR FAILED. THE CONTACT STATED WHILE DRIVING 62 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE STARTED TO SHUDDER AND JERK. NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT ALSO STATED THAT ON ANOTHER OCCASION, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND STARTED TO JERK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED TO TAKE THE VEHICLE TO A FORD DEALER THAT THERE WAS A RECALL ASSOCIATED WITH THE VEHICLE. THE VEHICLE WAS LATER TAKEN TO DICK SMITH FORD OF COLUMBIA LOCATED AT 7201 GARNERS FERRY RD, COLUMBIA, SC 29209, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 71,063.
NHTSA ID Number: 11352923
Complaint Date: 2020-09-03
Fail Date: 2016-07-10
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: AVALANCHE
Model Year: 2008
Summary
THE DASHBOARD HAS CRACKED IN SEVERAL PLACES. IT HAS CRACKED AROUND THE PASSENGER SIDE AIRBAG. I DON'T KNOW IF THIS HAS JEOPARDIZED THE INTEGRITY OF THAT AIRBAG OR NOT. HOPEFULLY IT HASN'T BECAUSE MY WIFE USUALLY RIDES IN THE PASSENGER SEAT. IT HAS ALSO CRACKED IN SEVERAL PLACES ON THE DRIVER'S SIDE. IT HAS EVEN MADE A COUPLE OF HOLES WHERE THE CRACKS RAN TOGETHER AND THE SMALL PIECES FELL INTO THE DASH AND I WAS UNABLE TO RETRIEVE THEM. AND NOW THE DASH RATTLES ALL THE TIME. THIS HAS ONLY AFFECTED THE PORTION OF THE DASH THAT HAS THE AIRBAG AND GOES OVER THE INSTRUMENTS IN FRONT OF THE DRIVER. THE PORTION CLOSEST TO THE WINDSHIELD HAS NOT CRACKED AT ALL YET. WE HAVE BEEN VERY PROUD OF OUR VEHICLES AND HAVE ALWAYS TAKEN CARE OF THEM. NOT ONLY THE MAINTENANCE SIDE BUT THE APPEARANCE MEANS A LOT TO US. WE JUST DON'T UNDERSTAND WHY GM HAS NEGLECTED TO ADDRESS THIS SITUATION BECAUSE THIS IS SOMETHING THEY COULD HAVE STOPPED EARLY ON IN PRODUCTION. IF THEY HAD DONE SO ONCE THIS BECAME AN ISSUE THEY COULD HAVE REPAIRED AND OR REPLACED A FEW AND MADE A LOT OF LOYAL CUSTOMERS HAPPY. THEN THEY COULD HAVE CHANGED MATERIALS USED TO MAKE THE DASHBOARDS AND EVERYONE WOULD BE HAPPY WITH NO CRACKS. BUT THEY CHOSE TO SPEND THEIR MONEY TO FIGHT THIS IN COURT AND THEIR MONEY WON. WHICH IN TURN MADE A LOT OF LONG TIME CUSTOMERS VERY UNHAPPY INCLUDING OURSELVES. YOU THINK IF ALL THE OTHER CAR MANUFACTURERS COULD BUILD A DASHBOARD THAT DIDN'T CRACK THEY COULD HAVE TOO.
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