Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352375
Complaint Date: 2020-08-31
Fail Date: 2020-07-05
Manufacturer’s Name: BMW
of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: X5
Model Year: 2011
Summary
CABIN HAS ONE ODOR OF GASOLINE - ESPECIALLY NOTICEABLE ON INITIAL STARTING, WHEN STOPPED WITH THE ENGINE IDLING, AND UPON ACCELERATING FROM A COMPLETE STOP. I NOTICED THAT BMW HAS A RECALL FOR THIS PROBLEM, BUT MY VIN IS NOT INCLUDED IN THE RECALL. I HAVE SPENT SEVERAL HUNDRED DOLLARS HAVIN A MECHANIC ISOLATE THE LEAK, BUT IT HAS NOT BEEN FOUND. PLEASE HELP!
NHTSA ID Number: 11352374
Complaint Date: 2020-08-31
Fail Date: 2020-04-30
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: COLORADO
Model Year: 2015
Summary
TL* THE CONTACT OWNED A 2015 CHEVROLET COLORADO. THE CONTACT STATED THAT THE IGNITION KEY SEIZED IN THE IGNITION AND WAS DIFFICULT TO REMOVE. THE FAILURE RECURRED. THE CONTACT CALLED RAY CHEVROLET LOCATED AT 39 N US-12, FOX LAKE, IL 60020, (847) 587-3300, AND WAS INFORMED TO BRING THE VEHICLE IN TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
NHTSA ID Number: 11352373
Complaint Date: 2020-08-31
Fail Date: 2019-01-01
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ROGUE
Model Year: 2018
Summary
TL* THE CONTACT OWNS A 2018 NISSAN ROGUE. THE CONTACT STATED WHILE DRIVING AT 70 MPH UNDER A BRIDGE, THE VEHICLE INDEPENDENTLY CAME TO A COMPLETE STOP. THE CONTACT STATED THAT AN ALARM SOUND WAS HEARD AND THE INSTRUMENTAL PANEL ILLUMINATED DISPLAYING A MESSAGE THAT A CRASHED HAD OCCURRED. THE CONTACT STATED THAT THE BRAKE FAILURE WAS EXPERIENCED THREE TIMES. THE CONTACT STATED THAT THE BRAKING SYSTEM FAILURE CAUSED THE STEERING WHEEL TO ALSO BECOME INOPERABLE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SOUND WHILE TURNING THE STEERING WHEEL AND ADDITIONALLY, THERE WAS A VIBRATION IN THE SUSPENSION. THE VEHICLE WAS TAKEN TO BURLESON NISSAN (300 NORTH BURLESON BOULEVARD, BURLESON, TEXAS, 76028, (817) 484-3500) TO BE DIAGNOSED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,000.
NHTSA ID Number: 11352372
Complaint Date: 2020-08-31
Fail Date: 2019-05-15
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2015
Summary
THE REAR DOORS FOR OUR 2015 OUTBACK ARE STUCK IN THE CHILD SAFETY LOCK POSITION. THIS IS THE SECOND TIME THIS HAS HAPPENED. WE PAID OVER $300+ TO HAVE THE MECHANIC ACCIDENTALLY BREAK THE SWITCH AND THEN REPAIR IT. THE SWITCH ON THE OTHER DOOR IS ALSO STUCK WITH THE CHILD SAFETY LOCK ENGAGED.
Read More...NHTSA ID Number: 11352371
Complaint Date: 2020-08-31
Fail Date: 2020-08-24
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: BEETLE
Model Year: 2004
Summary
AIR BAG LIGHT NEVER GOES OFF, STARTED AT 33650 MILES, RIGHT AFTER MY MOM SIGNED OVER THE CAR TO ME.
Read More...NHTSA ID Number: 11352370
Complaint Date: 2020-08-31
Fail Date: 2020-08-24
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: TRAVERSE
Model Year: 2019
Summary
I RECENTLY HAD A CRASH IN MY 2019 CHEVROLET TRAVERSE. THE IMPACT HIT MY DRIVER DOOR AND FRONT END OF MY CAR. THE VEHICLE THAT HIT MY CAR WAS TRAVELING BETWEEN 45 AND 50 MILES AN HOUR. EVERY AIRBAG IN THEIR VEHICLE DEPLOYED HOWEVER EVEN WITH THE SIGNIFICANT IMPACT NONE OF MY AIRBAGS DEPLOYED. I'VE SPOKEN WITH MINI REPAIRMAN AT MORE THAN TWO CHEVROLET DEALERSHIPS WHO STATED THE AIRBAGS SHOULD HAVE DEPLOYED.
NHTSA ID Number: 11352369
Complaint Date: 2020-08-31
Fail Date: 2020-08-27
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2011
Summary
WHEN DRIVING THE VEHICLE AND I STEP ON THE BRAKE PEDAL TO STOP THE PEDAL WILL GO DOWN TO THE FLOOR. THE CAR HAS NEW BRAKES BUT THE BRAKES ARE SPONGY. IT IS DANGEROUS BECAUSE IT IS UNPREDICTABLE TO STOP. IT DOES THE SAME SAME THING WHEN THE CAR IS NOT IN MOTION.
Read More...NHTSA ID Number: 11352368
Complaint Date: 2020-08-31
Fail Date: 2020-01-30
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: JETTA
Model Year: 2013
Summary
IGNITION IS HARD TO TURN. THE KEY WIIL NOT TURN OFF THE ENGINE. THE ONLY WAY TO GET THE IGNITION TO TURN OFF IS TO PHYSICALLY/AGGRESSIVLEY SNAP, FLICK, OR JIGGLE IT TO TURN OFF THE ENGINE. THE ENGINE IS IN PARK WHEN THE INCIDENTS OCCUR. DURING A GOOGLE SEARCH, THERE ARE NUMEROUS COMPLAINTS OF THIS OCCURING. THERE IS A CURRENT RECALL OF THE MICROSWITCH CAUSING IGNITION ISSUES, YET IGNITION CYLINDER IS NOT INCLUDED.
Read More...NHTSA ID Number: 11352367
Complaint Date: 2020-08-31
Fail Date: 2020-08-31
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2009
Summary
WHILE DRIVING OR STATIONARY, THE POWER STEERING ASSIST FAILS AND DEFAULTS TO MANUAL STEERING. THIS HAS HAPPENED ON CITY ROADS, HIGHWAYS, AND STATIONARY. THE STEERING WHEEL WILL ACTUALLY SNAP BACK WHILE HOLDING IT STEERING. THE AIR CONDITIONER FAILS TO WORK WHEN THIS HAPPENS AS WELL. THIS HAS PERIODICALLY BEEN HAPPENING EVEN THOUGH THE DATE LISTED IS TODAY. FORD WAS CONTACTED AND ADVISED MY VEHICLE WASN'T MANUFACTURED AT THE SPECIFIC PLANT SO IT SHOULDN'T HAVE ANY ISSUES (EVEN THOUGH IT'S EXPERIENCING THE EXACT ISSUES AS THE RECALL) AND RECOMMENDED I TAKE IT TO A DEALERSHIP AND PAY $1500+ OUT OF POCKET TO CORRECT THE ISSUE.
NHTSA ID Number: 11352366
Complaint Date: 2020-08-31
Fail Date: 2020-08-28
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: LIBERTY
Model Year: 2003
Summary
SON WAS DRIVING HOME WHEN THE DRIVER SIDE WHEEL CAME OFF, IN MID TURN-. ON A PUBLIC ROAD, ABOUT TO TURN ONTO THE INTERSTATE. LUCKILY, WASN'T GOING 65. THE CAR HAD TO BE TOWED. OUR MECHANIC SAID THE BALL JOINT BROKE LOOSE, BENDING THE AXLE AS WELL, DAMAGING THE WHEEL AND TIRE. THERE HAS BEEN A RECALL OF THIS NATURE, BUT SAID IT DIDN'T APPLY TO THIS VIN. I AM TOTALLY CONVINCED IT MUST BE DEFECTIVE AS WELL. THIS COULD HAVE BEEN A DEADLY ACCIDENT. I AM BEGGING FOR THIS TO BE INVESTIGATED.
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