Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352735
Complaint Date: 2020-09-02
Fail Date: 2020-08-30
Manufacturer’s Name: Jaguar
Land Rover North America, LLC
Vehicle/Equipment Make: JAGUAR
Vehicle/Equipment Model: XJ
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 JAGUAR XJ. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 20 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED TO APPROXIMATELY 50-60 MPH. THE CONTACT STATED THE DRIVER APPLIED THE BRAKES HOWEVER, THE BRAKES FAILED TO STOP THE VEHICLE. THE DRIVER KEPT THE BRAKE PEDAL DEPRESSED UNTIL THE VEHICLE FINALLY CAME TO A STOP. THE CONTACT WAS UNSURE IF THERE WERE ANY WARNING LIGHTS ILLUMINATED. THE CONTACT HAD NOT CONTACTED THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,900.
NHTSA ID Number: 11352734
Complaint Date: 2020-09-02
Fail Date: 2020-06-05
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SEDONA
Model Year: 2008
Summary
TL* THE CONTACT OWNS A 2008 KIA SEDONA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO GREENWAY KIA OF RIVERGATE (1536 GALLATIN PIKE N, MADISON, TN 37115) AND WAS REJECTED TO BE SERVICED DUE TO PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT PART WAS NOT YET AVAILABLE AND PROVIDED A CASE NUMBER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ID Number: 11352733
Complaint Date: 2020-09-02
Fail Date: 2020-08-27
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FREESTYLE
Model Year: 2007
Summary
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STARTED TO STALL WITH THE CHECK ENGINE WARNING LIGHT APPEARING ON THE INSTRUMENT PANEL. THE CONTACT IMMEDIATELY PULLED OVER AND PLACED THE VEHICLE INTO PARK. THE CONTACT THEN PLACED THE VEHICLE BACK INTO DRIVE AND THE VEHICLE HESITATED UPON DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE FAILED ACCELERATE ABOVE 15 MPH. THE FOLLOWING DAY, THE CONTACT ATTEMPTED TO START THE VEHICLE HOWEVER, THE VEHICLE FAILED TO START. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHO RESTARTED THE VEHICLE HOWEVER, THE VEHICLE WAS DIAGNOSED WITH A POSSIBLE TRANSMISSION FAILURE. THE VEHICLE WAS RETURNED TO THE CONTACT UNREPAIRED. THE FAILURE PERSISTED. NEITHER THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.
NHTSA ID Number: 11352732
Complaint Date: 2020-09-02
Fail Date: 2020-07-17
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2020
Summary
I BOUGHT A NEW JEEP. WHEN I TEST DROVE IT I NOTIONED THE STEELING WAS WANDERINF FROM LEFT TO RIGHT. I TOLD THE DEALER AND THEY SAID IT WAS HOW ALL JEEPS DROVE "JEEP THING" THRY SAID. WHEN I DROVE ON THE HIGHWAY ,IT WAS WORSE AND DANDEROUS TO DRVE,SO I TOOK IT BACK TO DEALER NEAR ME AND THEY DROVE IT AND SAD IT WAS FINE. WHAT CAN I DO.
NHTSA ID Number: 11352731
Complaint Date: 2020-09-02
Fail Date: 2020-08-02
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ARMADA
Model Year: 2005
Summary
TL* THE CONTACT OWNS A 2005 NISSAN ARMADA. THE CONTACT STATED WHILE DRIVING 30 MPH, THE BRAKE WARNING LIGHT AND VEHICLE DYNAMIC CONTROL (VDC) AND SLIP WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE USING THE BRAKE PEDAL. THE CONTACT GUIDED THE VEHICLE TO THE SIDE OF THE ROADWAY. THE CONTACT STATED SHE TURNED OFF THE VEHICLE AND AFTER RESTARTING, THE VEHICLE FUNCTIONED AS DESIGNED. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE CONTACT CALLED ZEIGLER NISSAN OF ORLAND PARK LOCATED AT 8550 W 159TH ST, ORLAND PARK, IL 60462, (708) 403-1300, AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 07E046000 (EQUIPMENT) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 147,000.
NHTSA ID Number: 11352730
Complaint Date: 2020-09-02
Fail Date: 2020-08-28
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: MERCURY
Vehicle/Equipment Model: MARINER
Model Year: 2009
Summary
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. THE CONTACT TOOK THE VEHICLE TO SHEEHY FORD LINCOLN OF RICHMOND (10601 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235) WHERE THE VEHICLE WAS DIAGNOSED WITH A POWER STEERING MODULE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 164,000.
NHTSA ID Number: 11352729
Complaint Date: 2020-09-02
Fail Date: 2020-09-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2004
Summary
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER SHIFTING FROM REVERSE TO DRIVE AND PRESSING ON THE BRAKE, THE VEHICLE ACCELERATED. THE CONTACT STATED THE MORE HE PRESSED THE BRAKE, THE MORE THE VEHICLE ACCELERATED. THE VEHICLE SLIGHTLY CONTACTED ANOTHER VEHICLE IN THE CONTACT'S DRIVEWAY. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE CURRENTLY SITS UNREPAIRED IN THE CONTACT'S DRIVEWAY. THE FAILURE MILEAGE WAS 124,000. *DT*JB
NHTSA ID Number: 11352728
Complaint Date: 2020-09-02
Fail Date: 2020-01-15
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: VELOSTER
Model Year: 2019
Summary
DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE IN COLD (FREEZING OR BELOW) TEMPERATURES. IT SEEMS TO STILL BE LOCKED, DESPITE UNLOCKING THE CAR AND BEING ABLE TO OPEN ALL OTHER DOORS ON THE CAR. MUST BE OPENED FROM THE INSIDE THROUGH THE PASSENGER DOOR.
Read More...NHTSA ID Number: 11352727
Complaint Date: 2020-09-02
Fail Date: 2020-08-31
Manufacturer’s Name: Volvo Car USA, LLC
Vehicle/Equipment Make: VOLVO
Vehicle/Equipment Model: XC60
Model Year: 2018
Summary
THE BRAKE ROTOR HAS SEVERE WARPING WITH LESS THAN 27K MILES ON THE VEHICLE. THE BRAKE PADS PER THE DEALER ARE IN GOOD CONDITION.
Read More...NHTSA ID Number: 11352726
Complaint Date: 2020-09-02
Fail Date: 2020-04-29
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2013
Summary
ALL FOUR BRAKE ROTORS SEIZED UP. TRAVELING FROM WORK ON SECONDARY ROADS AT SPEEDS BETWEEN 30 AND 45 MPH. I WAS SMELLING HOT BRAKES. WHEN TRYING TO STOP THE JEEP PULLED HARD TO THE RIGHT, ALMOST UNCONTROLLABLY. WHEN I GOT HOME I TOUCHED THE WHEELS AND ALL WERE SUPER HOT TO THE TOUCH. HAD THE VEHICLE BROUGHT IN FOR REPAIR. SERVICE REPORTED ALL FOUR CALIPERS SHOW SIGNS OF BEING SEIZED UP. PADS AND ROTORS SHOW DAMAGE FROM OVERHEATING. NEEDED TO REPLACE ALL FOUR ROTORS, CALIPERS AND PADS.
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