Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352745
Complaint Date: 2020-09-02
Fail Date: 2020-08-29
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: RENEGADE
Model Year: 2018
Summary
I PURCHASED MY 2018 JEEP RENEGADE IN FEB OF 2019. I HAD UNDER 5K MILES ON IT AND TOOK IT ON MY FIRST ROAD TRIP. I MADE IT TO COLORADO AND THE VEHICLE STALLED WHILE DRIVING AT LEAST 12 TIMES. THERE WERE NO WARNING LIGHTS OR ANYTHING. I HAD THE VEHICLE TAKEN TO 4 DIFFERENT DEALERSHIPS AND NO CODES OR ISSUES WERE FOUND. I DEALT WITH FCA WHICH WAS A NIGHTMARE, AND ALL THEY OFFERED WAS A FREE WARRANTY. I LET THEM KNOW I DONT FEEL SAFE IN MY VEHICLE MULTIPLE TIMES. I THEN TOOK MY VEHICLE ON THE FIRST ROAD TRIP THIS WEEKEND TO LUBBOCK AND ONCE AGAIN IT STALLED OUT 4 TIMES WHILE DRIVING 75 MPH. I DROPPED IT OFF AT THE DEALERSHIP YESTERDAY AND NO ISSUES WERE FOUND AGAIN. THERE IS A SAFETY RECALL ON THIS VEHICLE FOR THE EXACT SAME ISSUES YET MY VIN DOESN'T FIT THE RECALL LIST. THIS IS UNACCEPTABLE AND I WANT IT FIXED IMMEDIATELY. I COULD DIE FROM THIS VEHICLE STALLING WHILE DRIVING AT HIGH SPEEDS. PLEASE GET SOMEONE TO HELP ME.
NHTSA ID Number: 11352744
Complaint Date: 2020-09-02
Fail Date: 2020-09-02
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2015
Summary
THE LIFT GATE WHEN IT'S OPEN WILL RANDOMLY START CLOSING ON ITS OWN. NO BUTTON HAS BEEN PUSHED AT ALL AND IT JUST STARTS CLOSING. IT DOES NOT SENSE THAT ANYONE IS THERE AND IF I DON'T MOVE QUICKLY ENOUGH OUT OF THE WAY IT WOULD CLOSE ON ME. IT HAS DONE THIS MANY TIMES AND MOST RECENTLY THIS MORNING AS I WAS TAKING SOME THINGS OUT OF THE BACK AND AND THE LIFT GATE STARTED CLOSING ON ITS OWN AND HIT ME IN THE HEAD AND I MOVED OUT OF THE WAY AS QUICK AS I COULD. I'M VERY NERVOUS IF ONE TIME I MAY NOT BE ABLE TO GET OUT OF THE WAY IN TIME.
Read More...NHTSA ID Number: 11352743
Complaint Date: 2020-09-02
Fail Date: 2020-09-02
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: COLORADO
Model Year: 2007
Summary
FRAMES IS UNSAFE (CRACKED) PASSAGER SIDE DOOR NOTICED THIS 09/02/20
Read More...NHTSA ID Number: 11352742
Complaint Date: 2020-09-02
Fail Date: 2020-08-29
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2020
Summary
WE WERE TRAVELING EAST ON HWY 63 GOING HOME. THE LANE DEPARTURE ASSIST CAME ON BUT WE WERE NOT OUT OF LANE. WE KEPT TRAVELING A LITTLE FURTHER AND THE STEERING WAS STIFF. WE WERE TRAVELING ABOUT 53 MPH AND THE CAR ALL OF A SUDDEN JERKED VERY SHARP TO THE RIGHT AND WE WENT OFF THE ROAD HITTING PARKED TRUCK AND FLIPPED IT. THE WHEELS JUST TURNED THE RIGHT AND WOULD NOT LET US TURN THE WHEEL
Read More...NHTSA ID Number: 11352741
Complaint Date: 2020-09-02
Fail Date: 2020-08-30
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: AVALANCHE
Model Year: 2008
Summary
THROWING P0430 AND P0420 CODES ON NEW OEM Y-PIPE CATALYTIC CONVERTER ASSEMBLY. DROVE FOR 101 -140 MILES AND THE CHECK ENGINE LIGHT COMES ON.
Read More...NHTSA ID Number: 11352740
Complaint Date: 2020-09-02
Fail Date: 2020-09-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: COLORADO
Model Year: 2007
Summary
TL* THE CONTACT OWNS A 2007 CHEVROLET COLORADO. THE CONTACT STATED THAT UPON INSPECTION OF THE VEHICLE, THE CONTACT DISCOVERED A CRACK TO THE SUBFRAME UNDERNEATH THE PASSENGER'S SIDE DOOR. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000.
NHTSA ID Number: 11352739
Complaint Date: 2020-09-02
Fail Date: 2020-09-01
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2011
Summary
TORQUE CONVERTER WENT OUT ALL OF A SUDDEN. COST ME $3150 TO HAVE IT REPLACED. THEN THE GEAR SHIFTER MOVED BACK AND FORTH BUT WILL NOT GO INTO GEAR.
Read More...NHTSA ID Number: 11352738
Complaint Date: 2020-09-02
Fail Date: 2020-08-31
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ROGUE
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 NISSAN ROGUE. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE GLASS SUN ROOF SUDDENLY EXPLODED WITHOUT IMPACT. THE CONTACT CALLED SWOPE NISSAN (1100 N DIXIE AVE, ELIZABETHTOWN, KY 42701, (270)765-6477) AND THE CONTACT WAS REFERRED TO HER INSURANCE COMPANY TO REPAIR THE SUN ROOF. THE MANUFACTURER PROVIDED THE SAME INFORMATION. THE CONTACT WAS PROVIDED A CLAIM NUMBER AND REFERRED TO HER INSURANCE COMPANY TO REPAIR THE SUN ROOF. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,843.
NHTSA ID Number: 11352737
Complaint Date: 2020-09-02
Fail Date: 2020-08-29
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2012
Summary
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITH THE BATTERY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY AN UNKNOWN DEALER HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED DAVID CHRYSLER DODGE JEEP RAM LOCATED AT 1801 US-202, GLEN MILLS, PA 19342, (610) 358-5300, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 78,000.
NHTSA ID Number: 11352736
Complaint Date: 2020-09-02
Fail Date: 2020-05-23
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2013
Summary
FROM THE BEGINNING THIS CAR JOURNEY HAS BEEN COMPLETELY DEVASTATING ON ME I BOUGHT A CAR FOR COLLEGE RIGHT BEFORE GRADUATING HIGH SCHOOL DURING COVID SAVED UP $5000 TO PURCHASE THIS VEHICLE I WENT TO VINTON AUTO SALES IN ROANOKE VIRGINIA THE MAN APPROACHES ME I TELL HIM WHAT CAR I LIKE WE TEST DRIVE IT THEN I'M LIKE WELL I'LL COME BACK TOMORROW WITH MY FINAL DECISION HE WAS LIKE BASICALLY FORCING ME TO BUY THE CAR THAT DAY PROMISING A 3 MONTH WARRANTY I MEAN LET'S BE REAL WHO GOES TO DEALERSHIP AND BUYS A CAR WITHOUT DOING RESEARCH UNLESS THERE'S A WARRANTY INVOLVED ON IT SO 3 WEEKS INTO MY HAVING THE CAR I DECIDED TO MAKE A TRIP TO MARYLAND FROM VIRGINIA TO SEE HIM FOR MY GRADUATION I'M ON A ONE WAY HIGHWAY CLOSE TO ALMOST HARRISON BURG MY CAR JUST STOPS BEING ABLE TO ACCELERATE AND THE ENGINE LIGHT STARTS FLASHING MEANWHILE THERE'S ON COMING TRAFFIC BEHIND ME AND TRACTOR TRAILERS GOING 80+ MPH I WAS FINALLY ABLE TO PULL OVER AFTER ALMOST DYING I CALL MY DEALERSHIP THE GUY HANGS UP ON ME IN THE MOST RUDEST WAY TELLING ME IT'S NOT HIS PROBLEM ANYMORE THERE'S NOT A WARRANTY I NEED TO FIX IT MY SELF IN THE MOST RUDEST WAY WHILE I'M STRANDED ON A ONE HIGHWAY ALONE WITH A BROKEN CAR 2 HOURS FROM HOME SO I END UP PAYING $500 TOW BACK TAKE IT TO A MECHANIC HE FIXES IT I PICK IT UP ON THE WAY HOME FROM PICKING IT UP IT MISFIRED AGAIN ON A HIGHWAY I ENGINE LIGHT FLASHING UNABLE TO ACCELERATE BUT LUCKILY ABLE TO MAKE IT TO A GAS STATION MIND YOU I PAID THE GUY $500 TO REPLACE THE KNOCK SENSOR HE SAID WAS MESSED UP I TOW IT BACK TO THE MECHANIC HE TELLS ME TODAY HE CAN'T DO NOTHING IT'S THE ENGINE SO I'M OUT OF A CAR OUT OF COLLEGE AND OUT OF THOUSANDS OF DOLLARS DUE TO THE CAR THIS IS MY LAST RESORT I DON'T KNOW WHAT ELSE TO DO I'M SUPPOSED TO BE A COLLEGE STUDENT THIS FALL BUT I CAN'T BE DUE TO THIS SHADY DEALERSHIP WHO RUINED MY LIFE I HAVE A 2013 KIA OPTIMA TO BE EXACT
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