Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352385
Complaint Date: 2020-08-31
Fail Date: 2020-08-30
Manufacturer’s Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2020
Summary
TL* THE CONTACT OWNS A 2020 HONDA CIVIC. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO SHIFT FROM SECOND GEAR INTO THIRD GEAR. THE CONTACT STATED THE VEHICLE BEGAN TO DECELERATE AND WAS SHIFTED TO NEUTRAL UNTIL HE WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO HONDA OF ANNAPOLIS LOCATED AT 1736 WEST ST, ANNAPOLIS, MD 21401, (443) 569-3477, AND WAS INFORMED THE VEHICLE HAD EXPERIENCED CLUTCH AND TRANSMISSION ISSUES. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 4,500.
NHTSA ID Number: 11352384
Complaint Date: 2020-08-31
Fail Date: 2020-08-31
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2015
Summary
RIGHT FRONT HEADREST EXPLODED WHILE IN PARK CAR WAS NOT HIT OR MOVING
Read More...NHTSA ID Number: 11352383
Complaint Date: 2020-08-31
Fail Date: 2020-08-31
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DART
Model Year: 2013
Summary
THE BUSHING ON THE SHIFT CABLE KEEP BREAKING . THERE WAS A RECALL ON AUTOMATICS BUT NOT STANDARDS.
Read More...NHTSA ID Number: 11352382
Complaint Date: 2020-08-31
Fail Date: 2020-08-18
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2014
Summary
MY AIR CONDITIONING CONTINUES TO GO OUT AND LEAK OUT THE FLUIDS,I HAVE HAD THE SYSTEM CHECKED AND A LEAK COULD NOT BE FOUND. I LIVE IN AZ.AND NEED COOLING WHILE USING MY VEHICLE. THE LACK OF COOLING CAUSES ME TO GET OVER HEATED AND EVEN CAUSES ME TO BECOME PHYSICALLY ILL, I SHOULD HAVE A GOOD WORKING SYSTEM,I HAVE RESEARCH AND ALL 2014 CHEVY SILVERADO HAVE THE SAME PROBLEM. CLEARLY THIS IS A PROBLEM THAT THE MANUFACTURER IS AWARE OF AND DEALERS DON'T HAVE ANY REPLACEMENT PARTS.I BECOME I'LL EVERYTIME I HAVE TO USE MY TRUCK,ITS 112 DEGREES IN AZ AND I DON'T HAVE AC...
Read More...NHTSA ID Number: 11352381
Complaint Date: 2020-08-31
Fail Date: 2020-06-17
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: MAXIMA
Model Year: 2012
Summary
DASHBOARD SEEMS TO BE MELTING/ GETS EXTREMELY HOT AND AS A RESULT IS STICKY.
Read More...NHTSA ID Number: 11352380
Complaint Date: 2020-08-31
Fail Date: 2015-10-16
Manufacturer’s Name: SPRINTER ENGINEERING & COMPLIANCE SUPPOR
Vehicle/Equipment Make: MERCEDES-BENZ
Vehicle/Equipment Model: SPRINTER 3500
Model Year: 2014
Summary
TL* THE CONTACT OWNS A FOREST RIVER SOLERA RV TRAILERED TO A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE ENGINE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SEVERAL UNKNOWN MERCEDES-BENZ DEALERS WHERE, THE KNOCK SENSOR WAS REPLACED. THE CONTACT ALSO STATED THAT WHENEVER ONE OF THE SPEED SENSORS ON THE WHEELS FAILED, THE GEAR SHIFTER FAILED TO OPERATE INTERMITTENTLY. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE SUN MOTOR CARS, INC LOCATED AT 6677 CARLISLE PIKE, MECHANICSBURG, PA 17050, WHERE THE TECHNICIAN DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,100.
NHTSA ID Number: 11352379
Complaint Date: 2020-08-31
Fail Date: 2020-01-31
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: RAV4
Model Year: 1999
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 1999 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V033000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TOYOTA OF WALLINGFORD (859 N COLONY RD, WALLINGFORD, CT 06492, (888) 927-7559) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ID Number: 11352378
Complaint Date: 2020-08-31
Fail Date: 2020-08-31
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: COLORADO
Model Year: 2015
Summary
2015 CHEVROLET COLORADO, Z71 TRIM, V6 GASOLINE ENGINE THE IGNITION KEY IS AT TIMES STUCK IN THE IGNITION WITH NO RELIABLE WAY FOR REMOVAL. THE SWITCH WILL TURN FAR ENOUGH TO SHUT DOWN THE ENGINE, HOWEVER THE CYLINDER WILL NOT TURN FAR ENOUGH BACK TO ALLOW FOR REMOVAL OF THE KEY. THERE ARE SEVERAL PROBLEMS RELATED TO THIS EXACT ISSUE ONLINE, MEANING THIS IS NOT A "ONE OFF" TYPE OF PROBLEM. THERE IS ALSO A GM SERVICE BULLETIN COVERING THIS ISSUE. BULLETIN PI1429 MULTIPLE TIMES WE HAVE HAD TO LEAVE THE KEY IN THE IGNITION AS IT COULD NOT BE REMOVED. THE LOCAL DEALER WAS UNHELPFUL WHEN CONTACTED. THEY WERE UNSURE OF THE PROBLEM, UNSURE IF IT WOULD BE COVERED UNDER WARRANTY, THE ESTIMATED COST, OR EVEN ABLE TO FIND THE BULLETIN AFTER I GAVE THEM THE NUMBER.
NHTSA ID Number: 11352377
Complaint Date: 2020-08-31
Fail Date: 2017-07-15
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2011
Summary
THE AHR DEPLOYED EVEN THOUGH THE JEEP WAS NOT INVOLVED IN ANY COLLISION; NO REAR, SIDE, FRONT, ETC. IMPACT. THE HEAD REST ON THE DRIVER'S SIDE JUST DEPLOYED ON ITS OWN. WE HAVE WATCHED VIDEOS ON HOW TO RESET IT, BUT HAVE NOT BEEN ABLE TO FIX THE PROBLEM.
NHTSA ID Number: 11352376
Complaint Date: 2020-08-31
Fail Date: 2020-06-16
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: VELOSTER
Model Year: 2012
Summary
I WAS LOSING OIL WITHOUT AN OBVIOUS OIL LEAK. THE PSI IN THE 3RD CYLINDER WAS 90 AND WHEN SPARK PLUGS WERE REPLACED THE NEW ONES WERE COVERED IN OIL. I WAS TOLD I NEEDED A NEW ENGINE. I CONTACTED HYUNDAI AND THEY TOLD ME TO TAKE IT TO A CERTIFIED HYUNDAI MECHANIC AND HAVE THEM DIAGNOSE IT AND SUBMIT A REPAIR ASSISTANCE REQUEST AS I WAS THE SECOND OWNER AND THE CAR IS 8 YEARS OLD WITH 80,000 MILES. IT COST $700 FOR THE DIAGNOSTIC AND I WAS TOLD I NEEDED A NEW ENGINE. HYUNDAI DENIED THE REPAIR ASSISTANCE REQUEST AND I HAD TO PAY $700 FOR THE DIAGNOSTIC. NEITHER THE REPAIR SHOP OR HYUNDAI THOUGHT TO TELL ME THAT I SHOULD DO AN OIL CONSUMPTION TEST BECAUSE DOING SO WOULD HAVE LIKELY MADE HYUNDAI RESPONSIBLE LIKE MANY OF THE OTHER ENGINE RECALLS THEY ARE DEALING WITH. I HAVE SINCE HAD TO REPLACE THE ENGINE MYSELF.
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