Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352395
Complaint Date: 2020-08-31
Fail Date: 2020-08-13
Manufacturer’s Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: IONIQ ELECTRIC
Model Year: 2017
Summary
IF YOU ARE SLOWING DOWN WHILE REGENERATING, THEN NEED TO SPEED UP YOU CAN'T. THE ACTIVE FLAP SYSTEM LIGHT COMES ON AND MAKES THE CAR GO INTO A LIMP MODE. IT CORRECTS ITSELF ABOUT A SECOND OR MORE. HAVING TO SPEED UP FOR THE LIGHT THAT WAS RED AND NOW GREEN CREATED A DANGEROUS SITUATION. I COULDN'T GO.
Read More...NHTSA ID Number: 11352394
Complaint Date: 2020-08-31
Fail Date: 2020-06-29
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CADILLAC
Vehicle/Equipment Model: CTS
Model Year: 2014
Summary
THERE IS A RECALL ON MY VEHICLE, PERTAINING TO THE REAR-AXLE DIFFERENTIAL, GM RECALL N192279370. I WAS NOTIFIED OF THIS RECALL DURING THE FIRST QUARTER OF 2020. I RECEIVED A LETTER STATING THAT PARTS WERE AVAILABLE MID-MAY 2020. ON JUNE 29TH 2020, I CONTACTED MY LOCAL CADILLAC DEALER, HARVEY CADILLAC OF GRAND RAPIDS, TO REQUEST THE NECESSARY PARTS TO REPAIR THE VEHICLE. THEY WERE UNABLE TO GIVE ANY TIMELINE ON PARTS AVAILABILITY OR TIMELINE ON REPAIRS. I WAS UNABLE TO GET A LOANER OR RENTAL ASSISTANCE THROUGH HARVEY CADILLAC AND WAS INSTRUCTED TO CONTACT CADILLAC CUSTOMER CARE FOR FURTHER ASSISTANCE. I MADE CONTACT INITIALLY ON JULY 7TH 2020 AND WAS GIVEN A CASE NUMBER AND RECEIVED A BOILERPLATE RESPONSE ABOUT LACK OF PARTS VIA VOICEMAIL. IN DOCUMENTS SUBMITTED TO THE NHTSA, GM STATED THAT COURTESY TRANSPORTATION MAY BE MADE AVAILABLE UNTIL REPAIRS WERE ABLE TO BE MADE, AND REFERENCED COMPANY MEMOS INDICATING HOW THIS WERE TO TAKE PLACE. FURTHER CONTACT TO CADILLAC CUSTOMER CARE REQUESTING THIS LOANER/RENTAL ASSISTANCE VIA MULTIPLE TELEPHONE CALLS, VOICEMAILS, AND SOCIAL MEDIA WENT UNANSWERED. I HAVE NOT BEEN ABLE TO MAKE CONTACT OR PROMPT ANY RESPONSE SINCE THAT INITIAL JULY 7TH DESPITE MULTIPLE ATTEMPTS. HARVEY CADILLAC ON AUGUST 17TH STATED NO PROGRESS HAS BEEN MADE ON PARTS AVAILABILITY OR A TIME FRAME ON WHEN THE REPAIR COULD BE COMPLETED. TODAY'S DATE IS AUGUST 31ST, 2020, AND IT HAS BEEN NINE WEEKS SINCE I INITIALLY CALLED TO SCHEDULE REPAIRS FOR A SERIOUS SAFETY ISSUE THAT COULD PUT MY FAMILIES SAFETY AT RISK. I HAVE BEEN ADVISED BY DEALER AND CORPORATE REPRESENTATIVES THAT I SHOULD AVOID DRIVING THE VEHICLE IF POSSIBLE, AS THE REAR DIFFERENTIAL COULD LOCK UP AND CAUSE A CRASH AT ANY TIME WITHOUT PRIOR WARNING, BUT HAVE BEEN GIVEN NO SOLUTION OR ASSISTANCE AS TO HOW TO ACCOMPLISH SUCH A MEASURE. I HAVE NO ESTIMATED DATE WHEN THE REPAIRS COULD BE COMPLETED.
NHTSA ID Number: 11352393
Complaint Date: 2020-08-31
Fail Date: 2020-08-22
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2011
Summary
MY AIR BAG KEEPS GETTING REAL HOT PER DEALER THERE'S NO RECALL BUT YOUR AIR BAG SHOULD NOT BE HOT
Read More...NHTSA ID Number: 11352392
Complaint Date: 2020-08-31
Fail Date: 2020-08-31
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2016
Summary
WITHOUT WARNING THE SUNROOF GLASS SPONTANEOUSLY EXPLODED WHILE DRIVING 40 MILES PER HOUR
Read More...NHTSA ID Number: 11352391
Complaint Date: 2020-08-31
Fail Date: 2020-08-31
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2019
Summary
CAR WILL STOP WHEN IN A LOW GEAR. THE VEHICLE WILL TURN OFF AND HAS TO BE PUT BACK INTO PARK, THEN RESTARTED. ALSO THE VEHICLE IS NOW NOT TURNING COMPLETELY OFF WHEN IN PARK. HAVE HAD TO DISCONNECT THE BATTERY TO TURN CAR OFF.
Read More...NHTSA ID Number: 11352390
Complaint Date: 2020-08-31
Fail Date: 2020-08-28
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2015
Summary
BATTERY SUDDENLY WENT DEAD SHORTLY AFTER DRIVING WHEN IT SHOULD BE CHARGED. AFTER INVESTIGATING, I FOUND THAT THE ECU CYCLES THE ALTERNATOR OFF AND ON TO TRY TO INCREASE FUEL MILEAGE. THIS HAS TWICE RESULTED IN BATTERY FAILURE, NOT STARTING AND LEAVING ME STRANDED. I'VE HAD TO BUY NEW BATTERIES TWICE IN FIVE YEARS.
Read More...NHTSA ID Number: 11352389
Complaint Date: 2020-08-31
Fail Date: 2020-08-17
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2011
Summary
FAILURE OF THE THROTTLE BODY AND MOTOR ASSY. T\INTERNAL FAULT CODE P2112 CAUSED THE POWER ON CAR TO GO TO LIMP MODE. THIS CREATED A DANGEROUS SITUATION AT HIGHWAY SPEEDS. THE ITEM HAS BEEN FLAGGED IN FEBRUARY 21, 2013 NHTSA ACTION NUMBER: PE13003ELECTRONIC THROTTLE BODY MALFUNCTION NHTSA ACTION NUMBER: PE13003 FORD HAS FAILED TO CORRECT THE ISSUE ON MY VEHICLE. THIS OCCURRED 17 AUG 2020. THE VEHICLE WAS AT 152,000 MILES AND HAD BEEN SERVICED REGULAR BY FORD SINCE PURCHASE IN 2011. THIS ISSUE SHOULD HAVE NEVER OCCURRED. I HAD STOPPED AT A LIGHT AND MADE A RIGHT TURN ON TO EXPRESSWAY IN RUSH HOUR TRAFFIC. WITH NO ACCELERATION THIS BECAME A DANGEROUS SITUATION VERY QUICKLY. I EXPECTED TO ACCELERATE TO 45MPH BUT COULD BARLEY CREEP TO 20 MPH MAX.
NHTSA ID Number: 11352388
Complaint Date: 2020-08-31
Fail Date: 2020-03-01
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: MERCEDES BENZ
Vehicle/Equipment Model: C250
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED FLETCHER JONES MOTORCARS (3300 JAMBOREE RD, NEWPORT BEACH, CA 92660; (949) 718-3000) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ID Number: 11352387
Complaint Date: 2020-08-31
Fail Date: 2020-03-15
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2013
Summary
. DEALER STATES ENGINE NEEDS REPLACEMENT BUT IS OUT OF WARRANTY SO DEALER DENIES COVERAGE. DEALER SAID BEARING ON BIG END OF PISTON RODS AND/OR MAIN BEARING DAMAGED, I HAVE ALL RECORDS OF OIL CHANGES EVERY 3-4K FROM REPUTABLE MAINTENANCE BUSINESS. I SEE OTHER COMPLAINTS OF SIMILAR ISSUE WITH MOTORS. ENGINE STARTS TAPPING UNDER LOAD AND ENGINE STOPS AT HIGHWAY SPEED OR WHEN AT OPERATING TEMPERATURE. WHEN THE MOTOR COOLS IT WILL REPEAT PROBLEM. VEHICLE TO DANGEROUS TO DRIVE EXCEPT ON BACK ROADS WITH ENOUGH ROOM ON SHOLDER TO PULL OVER UNEXPECTEDLY.
Read More...NHTSA ID Number: 11352386
Complaint Date: 2020-08-31
Fail Date: 2020-08-31
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: VELOSTER
Model Year: 2013
Summary
THE AC CONTROLLER QUIT WORKING SO I LOOKED AND THE WIRES HAD BURNED BEHIND THE DASH ALSO MELTED THE SWITCH SEEN ONLINE IT SEEMS TO BE A VERY COMMON ISSUE WITH THISCAR
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