Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354424
Complaint Date: 2020-09-11
Fail Date: 2014-11-19
Manufacturer’s Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2013
Summary
I AM THE 2ND OWNER OF MY 2013 CHEVY MALIBU LTZ WE BOUGHT AT 19,000 MILES, IT HAS BEEN IN THE SHOP MORE THAN ANY CAR I HAVE HAD!! WHEN I FIRST GOT IT THE WHEEL BEARINGS WENT OUT AND NOT JUST ONE THEY WENT OUT ONE BY ONE AT END EXPENSES OF $900 AT ONE TIME AT XMAS!! IT'S BEEN RUNNING GOOD NOW, IT NOW HAS 130,000 MILES ON IT. BUT FROM DAY ONE THE RIMS HAVE BEEN PEELING OFF THEY HAD SOME COATING OVER IT AND IT'S SLOWLY PEELING OFF MAKING MY CAR LOOK REALLY BAD!! I CALLED CHEVY AND THEY REFUSED TO GIVE ME ANY REPLACEMENT RIMS! NOW WE ARE IN THE PROCESS OF SAND BLASTING THEM AND PAINTING THEM. BUT WHY CHEVY WOULDN'T REPLACE THESE ANS MAKE THEIR OWN CARS LOOK CHEAP AND CRAPPY IS BEYOND ME!! I'M JUST HOPING MY CAR ISN'T GOING TO HAVE ALL THESE STALLING ISSUES THAT PEOPLE ARE HAVING! I PLAN TO DRIVE THIS CAR UNTIL IT'S A RUST BUCKET!! LOL 😉
Read More...NHTSA ID Number: 11354423
Complaint Date: 2020-09-11
Fail Date: 2020-08-26
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: CANYON
Model Year: 2018
Summary
MY GMC CANYON HAS ONLY 35,000 MILES. IT STARTED SHAKING, SHUDDERING FREQUENTLY, AND HAVING HARD SHIFT WHEN CHANGING GEARS, SPECIALLY WHEN SPEEDING DOWN. IT FEELS SIMILAR TO DRIVE OVER THE STREET LINES WITH A SIMILAR SOUND. THERE IS A STRONG SOUND COMING FROM THE TRANSMISSION WHEN FAST SHIFTING HAPPENED FROM HIGH TO LOW OR WHEN STOP AT THE STOP LIGHT. IT IS LIKE THE ENGINE WANTS TO LEAVE FROM THE BODY OF THE TRUCK. THIS VIBRATION IS ALSO FELT WHEN DRIVING AT LOW SPEED OR LOW GEAR AND THE TRUCK IS DEMANDING MORE POWER, BUT THE TRANSMISSION DOES NOT CONTROL THAT DEMAND. IT IS LIKE NOT COMMUNICATION BETWEEN THE TRANSMISSION AND THE ENGINE.
NHTSA ID Number: 11354422
Complaint Date: 2020-09-11
Fail Date: 2020-09-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: COMPASS
Model Year: 2017
Summary
CAR WON'T START CHANGED THE BATTERY WORKED FOR A DAY THEN HAD A CLICKING NOSE LIKE BATTERY WAS DEAD. CHARGED IT CRANKED UP LASTED A DAY STOPPED AGAIN.
Read More...NHTSA ID Number: 11354421
Complaint Date: 2020-09-11
Fail Date: 2020-08-04
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ALTIMA
Model Year: 2013
Summary
WHEN TURN SIGNAL IS AUTOMATICALLY CANCELLED AS THE STEERING WHEEL IS STRAIGHTENED, SOMETIMES (NOT ALWAYS) IT ACTUATES THE 'LANE CHANGE' THREE-FLASH SIGNAL IN THE OPPOSITE DIRECTION. FOR EXAMPLE, AFTER MAKING A LEFT TURN, THE SIGNAL CANCELS AND SIGNALS THREE FLASHES IN THE RIGHT DIRECTION. THIS HAPPENS WHEN TURNING IN EITHER DIRECTION. IT HAS HAPPENED MULTIPLE TIMES BUT DOES NOT HAPPEN AT EVERY TURN. I FEEL IT MAY BE A MALFUNCTION OF THE TURN SIGNAL ARM.
Read More...NHTSA ID Number: 11354420
Complaint Date: 2020-09-11
Fail Date: 2020-08-18
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: PRIUS
Model Year: 2019
Summary
I WAS TRAVELING AT ABOUT 55 MPH ON HIGHWAY 66 WHEN THE INSTRUMENT PANEL BEGAN FLASHING THE FOLLOWING WARNINGS: "BRAKING POWER LOW, PHSB MALFUNCTION, PARKING BRAKE LOW, PRE-COLLISION MALFUNCTION, ANTI-LOCK MALFUNCTION, LANE DEPARRURE MALFUNCTION, BRAKE OVERIDE" . THE ONLY OBVIOUS SYMPTOM WAS THAT THERE WAS NO BRAKE BOOST - THE BRAKES CONTINUED TO FUNCTION, BUT WITHOUT POWER ASSIST. I AM A FORMER AUTO MECHANIC, SO I WOULD HAVE NOTICED IF THERE WERE ANY OTHER SYMPTONS. THE DEALERSHIP HAD THE CAR FOR 3 WEEKS AND ULTIMATELY REPLACED BOTH THE BRAKE BOOSTER AND THE MASTER CYLINDER. THEY INITIALLY REPLACED THE BOOSTER AND DISCOVERED THAT THAT DID NOT FIX WHATEVER WAS CAUSING THE WARNINGS AND DTCS. TOYOTA INSTRUCTED THEM TO REPLACE THE MASTER CYLINDER AND THAT APPARENTLY FIXED THE PROBLEM. THEY COULD NOT EXPLAIN WHY A FAULT IN THE MASTER CYLIDER WOULD HAVE CAUSED THE ARRAY OF SYMOTOMS OBSERVED BY BOTH MYSELF AND THE MECHANICS. I WAS SURPRIZED THAT THE MASTER CYLINDER WAS THE CAUSE AS THE THE LOSS OF BOOST SEEMED TO BE A BRAKE BOOST PROBLEM. I WAS TOLD THAT TOYOTA IS AWARE OF THE PROBLEM AND THAT IT IS WIDESPREAD.
NHTSA ID Number: 11354419
Complaint Date: 2020-09-11
Fail Date: 2020-08-15
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-350
Model Year: 2019
Summary
GOING DOWN THE ROAD AT HIGHWAY SPEEDS. HITTING A BUMP TRUCK SHAKES UNCONTROLLABLY IT'S WORSE WHEN IN A CURVE. HAVE TO SLOW DOWN TO APPROX 35 MPH TO GET IT TO STOP.
Read More...NHTSA ID Number: 11354418
Complaint Date: 2020-09-11
Fail Date: 2020-05-14
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: TACOMA
Model Year: 2020
Summary
TL* THE CONTACT OWNS A 2020 TOYOTA TACOMA DRIVEN BY HIS SON. THE CONTACT STATED THAT AS HIS SON WAS CLEANING THE VEHICLE, HE NOTICED THAT THE DRIVER'S SIDE SEAT FRAME WAS RUSTED. THE CONTACT WAS CONCERNED THAT THE VEHICLE WAS NEW AND THAT THE FAILURE COULD CAUSE THE VEHICLE TO SNAP AND CAUSE HIS SON TO GET INTO AN ACCIDENT WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE ROSEVILLE TOYOTA DEALER LOCATED AT 700 AUTOMALL DR, ROSEVILLE, CA 95661, WHERE THE SERVICE MANAGER STATED THAT SEAT FRAMES TENDED TO RUST OVERTIME HOWEVER, HE PROCEEDED TO INSPECT OTHER TOYOTA TACOMA'S ON THE LOT BUT FOUND NO VEHICLE WITH SIMILAR FAILURES. THE SERVICE MANAGER REFERRED THE MATTER TO THE REGIONAL REPRESENTATIVE WHO STATED THAT THE MANUFACTURER WOULD NOT BE RESPONSIBLE FOR THE REPAIRS. THE CONTACT MADE THE MANUFACTURER AWARE OF THE ISSUE AND WAS INFORMED THAT THE MANUFACTURER WOULD NOT BE RESPONSIBLE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,369.*DT*DT*AS
NHTSA ID Number: 11354417
Complaint Date: 2020-09-11
Fail Date: 2020-03-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: RAM 1500
Model Year: 2009
Summary
TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT STATED WHILE DRIVING 45 MPH, THE HEATER FAILED TO OPERATE AS DESIGNED AND THE CONTACT WAS UNABLE TO SEE THE ROADWAY CLEARLY. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC AND HAD THE HEATER CORE AND THERMOSTAT REPLACED. THE CONTACT STATED HE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 09V158000 (EQUIPMENT) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ID Number: 11354416
Complaint Date: 2020-09-11
Fail Date: 2020-08-31
Manufacturer’s Name: Mercedes-Benz USA, LLC - DBA Sprinter
Vehicle/Equipment Make: MERCEDES-BENZ
Vehicle/Equipment Model: SPRINTER 3500
Model Year: 2014
Summary
AT APPROXIMATELY 11,600 VEHICLE MILES THE DEF WARNING MESSAGE CAME ON STATING THAT THERE WERE ONLY 10 REMAINING STARTS LEFT ON THE VEHICLE. PREVIOUS MESSAGE PRIOR TO THIS WAS TO CHECK THE DEF SYSTEM LEVEL. DEF HAD BEEN ADDED FOR THE PREVIOUS 2500 MILES EVERY 500 MILES TO MAINTAIN A FULL TANK. SINCE I WAS IN WYOMING THERE WERE NO MERCEDES DEALERS AVAILABLE TO TROUBLESHOOT THE WARNING MESSAGES. AFTER THE LIMITING START MESSAGE I CONTACTED THE NEAREST MERCEDES DEALER IN FARMINGTON, UTAH FOR AN EMERGENCY APPOINTMENT THE FOLLOWING DAY. I DROVE APPROXIMATELY 260 MILES FROM THE TETONS IN WYOMING TO HAVE THE SYSTEM CHECKED AND REPAIRED AT MY EXPENSE. THE REPAIR REQUIRED THE REPLACEMENT OF THE DEF TANK AND ASSOCIATED COMPONENTS AT A COST OF $3,400.00. MERCEDES REFUSED TO COVER THE COST OF REPAIR DUE TO VEHICLE AGE FOR THE STATE( NC ) NOT COVERED IN EXTENDED EMISSIONS WARRANTY.
NHTSA ID Number: 11354415
Complaint Date: 2020-09-11
Fail Date: 2020-09-08
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 2500
Model Year: 2010
Summary
I HAVE A PROBLEM WITH THE TRUCKS BRAKES APPLING THEMSELVES WHILE DRIVING. TOOK THE VEHICLE TO THE DEALER LAST YEAR AND THE REPLACED THE FRONT BRAKES, BRAKES, ROTORS. CALIPERS, LNES . SEEMED TO HELP BUT STILL HAD A PROBLEM WITH BRAKES NOT RELEASING COMPLETE ONE OR ONE WHEELS APPLING BRAKE PRESSURE AT TIMES. HAS GOTTEN WORSE BUT INTERMITTENT. REPORTER TO THE DEALER RIGHT FRONT WHEEL GOT SO HOT IT WAS SMOKING FRIDAY 9/2/20. HAS BEEN ABOUT A YEAR AND 5000 MILES LATER TOOK BACK TO DEALER COULD NOT DUPLICATE THE PROBLEM. RECOMMEND FLUSHING POWER STEERING FLUID WHICH I DID. NOT SURE IF PROBLEM FIXED. ALSO REPORTED SEVERE FRAME RUST DEALER SAID MUST HAVE BEEN UP NORTH. CONTACTED CHEVROLET SAID WHILE THE DEALER HAD THE TRUCK WOULD INSPECT AND ADVISE. NO RESPONSE AFTER 3 DAYS. WILL INCLUDE PICTURES. APPEARS FRAME HAS NO RUST PROTECTION.
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