Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 11354404

Complaint Date: 2020-09-11

Fail Date: 2020-09-08

Manufacturer’s Name: ToyotaeBay Motor Corporation

Vehicle/Equipment Make: TOYOTAeBay

Vehicle/Equipment Model: TACOMA

Model Year: 2002


Summary

TL* THE CONTACT OWNS A 2002 TOYOTAeBay TACOMA. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC INSPECTED HER VEHICLE AND DISCOVERED SEVERE CORROSION THROUGHOUT THE ENTIRE UNDERCARRIAGE. THE CONTACT SPOKE WITH MARKQUART TOYOTAeBay (1844 COMMERCIAL BLVD, CHIPPEWA FALLS, WI 54729) WHO INFORMED HER THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT THEN CALLED THE MANUFACTURER WHO WAS NOTIFIED OF THE FAILURE AND DISREGARDED HER CONCERN WITH THE CORROSION. THE MANUFACTURER SUGGESTED THE VEHICLE BE SOLD AND OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,021.

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NHTSA ID Number: 11354403

Complaint Date: 2020-09-11

Fail Date: 2020-09-09

Manufacturer’s Name: KiaeBay America, Inc.

Vehicle/Equipment Make: KIAeBay

Vehicle/Equipment Model: SORENTO

Model Year: 2008


Summary

TL* THE CONTACT OWNS A 2008 KIAeBay SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ON FOR BOTH THE PASSENGER'S AND DRIVER'S SEATS. THE DEALER FIRST TEAM KIAeBay (4834A BRIDGE RD, SUFFOLK, VA 23435, (757) 320-1088) STATED THAT THERE WERE NO RECALLS ON THE VEHICLE PERTAINING TO THE AIR BAGS. THE DEALER OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 155,000.

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NHTSA ID Number: 11354402

Complaint Date: 2020-09-11

Fail Date: 2020-06-03

Manufacturer’s Name: HyundaieBay Motor America

Vehicle/Equipment Make: HYUNDAIeBay

Vehicle/Equipment Model: ELANTRA

Model Year: 2016


Summary

TL* THE CONTACT OWNS A 2016 HYUNDAIeBay ELANTRA. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AT A STOP SIGN AND MAKING A LEFT TURN, WHEN A TRUCK CRASHED INTO HER FRONT DRIVER SIDE DOOR. THE CONTACT STATED THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES ON HER LEFT ARM AND HAD BACK PAIN. THE CONTACT STATED AN AMBULANCE TRANSFERRED HER TO A HOSPITAL TO SEEK MEDICATION ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *BF*JB

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NHTSA ID Number: 11354401

Complaint Date: 2020-09-11

Fail Date: 2020-09-02

Manufacturer’s Name: Aston MartineBay The Americas

Vehicle/Equipment Make: ASTON MARTINeBay

Vehicle/Equipment Model: V8 VANTAGE S

Model Year: 2011


Summary

CONDENSATION BUILDING UP IN THE REAR TAIL LIGHT THAT COULD CAUSE ELECTRICAL FAILURE. ISSUE IS HOW THEY ARE INSTALLED PER REP AT COMPANY. CAN HAPPEN AT ANY TIME THE CAR GETS WET.

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NHTSA ID Number: 11354400

Complaint Date: 2020-09-11

Fail Date: 2020-09-03

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: JEEPeBay

Vehicle/Equipment Model: PATRIOT

Model Year: 2015


Summary

I BOUGHT MY 2015 JEEPeBay PATRIOT ON JULY 4, 2020. EVERY SINCE I'VE HAD MY TRUCK, THERE HAS BEEN PROBLEMS. I HAVE TAKEN MY TRUCK TO 4 MECHANICS AND THEY CAN'T SEEM TO FIND A PROBLEM. ALSO THE DEALERSHIP THAT I GOT THE TRUCK FROM HAS NOT EVEN TRIED TO CONTACT ME BACK ABOUT THEM FIXING IT FOR ME. I'M STUCK WITH A VEHICLE THAT DOESN'T WORK AT THIS POINT.

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NHTSA ID Number: 11354399

Complaint Date: 2020-09-11

Fail Date: 2020-09-07

Manufacturer’s Name: KiaeBay America, Inc.

Vehicle/Equipment Make: KIAeBay

Vehicle/Equipment Model: SPORTAGE

Model Year: 2013


Summary

ENGINE SEIZED! VEHICLE WAS BEING DRIVEN ON A HIGHWAY AND OIL, ENGINE AND BATTERY LIGHT CAME ON SIMULTANEOUSLY. OIL WAS FINE, CAR STOPPED, MADE NOISES AND WOULD NOT WORK THEREAFTER.

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NHTSA ID Number: 11354398

Complaint Date: 2020-09-11

Fail Date: 2020-08-01

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: FUSION

Model Year: 2014


Summary

I HAVE TAKEN GREAT CARE OF MY CAR AND HAD IT SERVICED REGULARLY. ALL OF A SUDDEN IT STARTED HAVING STARTUP ISSUES WITH WHITE SMOKE COMING FROM THE EXHAUST AND CHECK ENGINE LIGHTS INDICATING MISFIRE ON THIRD CYLINDER AND RANDOM MISFIRES ON STARTUP. SHORTLY AFTER THESE SYMPTOMS PRESENTED, THE CAR RAPIDLY OVERHEATED WHILE IN MOTION AND LEFT ME STRANDED ON THE SIDE OF THE ROAD. I TOOK IT TO TWO SHOPS AND BOTH CONFIRMED IT IS RELATED TO A KNOWN ISSUE WITH MY ENGINE (1.5 ECOBOOSTeBay) FOR WHICH FORDeBay HAS RELEASED MULTIPLE CORRECTIONS IN THE FORM OF TSBS, FSAS, AND CSPS. THE DESIGN OF THE SHORT BLOCK AND THE ENGINE PROGRAMMING HAVE CAUSED THE COOLANT TO PREMATURELY DEGRADE THE HEAD GASKET WHICH LEADS TO COOLANT INTRUSION INTO THE ENGINE CYLINDERS. IN MY SPECIFIC CASE, THE ISSUE HAS PRESENTED IN CYLINDER 3. I WAS NEVER NOTIFIED OF THIS ISSUE BY THE DEALER FORDeBay OF PORT RICHEY OR THE MANUFACTURER AND IT WILL NOT BE COVERED UNDER WARRANTY DESPITE THE CAUSE OF THE ISSUE ORIGINATING AT THE MANUFACTURER FROM THE DESIGN OF THE SHORT BLOCK COOLANT PASSAGES AND THE ORIGINAL PROGRAMMING OF THE ENGINE. THIS SHOULD BE HANDLED AS A RECALL CONSIDERING IT IS UNSAFE TO DRIVE A VEHICLE THAT IS SPECIFICALLY DESIGNED TO SPONTANEOUSLY OVERHEAT UNDER NORMAL OPERATING CONDITIONS, LEAVING A DRIVER AND THEIR TWO CHILDREN STRANDED ON THE SIDE OF THE ROAD.

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NHTSA ID Number: 11354397

Complaint Date: 2020-09-11

Fail Date: 2020-09-11

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: DODGEeBay

Vehicle/Equipment Model: GRAND CARAVAN

Model Year: 2017


Summary

THE TEMP CONTROL PANEL TURNED ON BY ITSELF, I CAN SHUT IT OFF AND IT WILL COME BACK ON. I CAN TURN IT DOWN AND IT WILL TURN THE FAN ON FULL POWER AGAIN AUTOMATICALLY. I HAVE A 3 MINUTE VIDEO OF IT HAPPENING ALL ON ITS OWN.

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NHTSA ID Number: 11354396

Complaint Date: 2020-09-11

Fail Date: 2020-09-03

Manufacturer’s Name: Mercedes-BenzeBay USA, LLC

Vehicle/Equipment Make: MERCEDES-BENZeBay

Vehicle/Equipment Model: C300

Model Year: 2015


Summary

SUNROOF NO LONGER CLOSED SHAKES AND RATTLES, SEEMS LIKE A SAFETY ISSUE DURING A POSSIBLE ROLLOVER

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NHTSA ID Number: 11354395

Complaint Date: 2020-09-11

Fail Date: 2016-11-15

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: BUICKeBay

Vehicle/Equipment Model: LACROSSE

Model Year: 2012


Summary

WHILE DRIVING ON A CITY STREET AT 20 MPH THE ENGINE STARTED KNOCKING AND THE SERVICE CHARGING SYSTEM LIGHT CAME ON. A FEW MINUTES LATER AS I WAS BACKING INTO A PARKING SPOT IN A PARKING LOT AT WORK THE CAR SHUT OFF AND WOULD NOT RESTART. I HAD THE CAR TOWED HOME AND A MECHANIC LOOKED AT IT AND SEEN THAT THE ENGINE WAS HYDRO-LOCKED WHICH HE WAS ABLE TO UNLOCK. AFTER CHECKING THE SPARK PLUGS, COILS, VALVE COVER, TIMING, OIL, COOLANT, ALTERNATOR, STARTER, BATTERY, FUSE BLOCK AND WIRING HARNESS, THE PLUGS NEEDED REPLACED, THERE WAS METAL SHAVINGS IN THE OIL AND SOME TYPE OF FLUID IN SOME OF THE SENSOR PLUGS ON THE MOTOR. AFTER REPLACING THE PLUGS AND OIL AND OIL FILTER AND CLEANING OTHER COMPONENTS I WAS DRIVING THE CAR TO THE STORE AND THE MALFUNCTION LIGHT CAME ON ALONG WITH SERVICE CHARGING SYSTEM AND SERVICE STABILITY TRAK I STOPPED AT AUTOZONE TO HAVE THEM SCAN THE ENGINE AND THE CODE CAME BACK WITH MALFUNCTION WITH SPARK PLUG #3 SO I BOUGHT A NEW PLUG AND ON THE WAY HOME ABOUT 10 MINS AFTER LEAVING AUTOZONE THE CAR COMPLETELY SHUT DOWN IN THE MIDDLE OF THE ROAD. MY MECHANIC CAME AND WE WERE ABLE TO GET IT TO RESTART AND GET IT BACK HOME WHICH WAS ONLY A FEW BLOCKS. AFTER DOING ANOTHER TUNEUP AND GETTING IT TO DRIVE AGAIN 2 BLOCKS FROM MY PLACE A ROD WENT RIGHT THROUGH THE FRONT BOTTOM OF THE ENGINE BLOCKeBay WHICH THEN REQUIRED FOR A NEW ENGINE. I CALLED GM, BUICKeBay, THE CAR LOT I GOT THE CAR FROM AND EVERYONE SAID THERE WAS NO LONGER A WARRANTY ON THE VEHICLE SO THE ONLY CHOICE I WOULD HAVE WAS TO PAY $10,000 FOR A NEW ENGINE NOT INCLUDING LABOR PRICE. MY CAR INSURANCE DIDN'T COVER MECHANICAL FAILURES EITHER SO I WAS STUCK WITH A $30,000 CAR THAT WASN'T DRIVABLE. CAUSE IS UNKNOWN. I BOUGHT THIS CAR IN JAN. 2015 WITH 31,000 MILES ON IT AND THIS HAPPENED IN NOV 2015 WITH 40 SOME THOUSAND MILES ON IT. ROUTINE MAINTENANCE WAS KEPT UP TO DATE ALSO.

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Bestseller No. 1
LAUNCH OBD2 Scanner CRP123X Elite, 2025 Lifetime Free WiFi Update scan Tool, FCA SGW, SAS Calibration/Throttle/Brake/BMS/D-P-F/Oil Reset/ABS bleeding, Multi Systems Car Scanner, Battery Test, Auto VIN
  • [2025 Newly Added 7 RESET FUNCTIONS] 2025 New Ver. obd2 scanner diagnostic tool CRP123X Elite ADD NEW SPECIAL FUNCTIONS for FREE--Throttle Adaptation, Oil Reset, SAS Reset, BMS Reset, Brake Reset, D-P-F Regeneration, ABSeBay bleeding. Before the trip to the mechanic, launch obd2 scanner crp123x elite can do deeper diagnosis for the car system and react with accurate data in minutes. More, the list of compatible models has been expended. Upgrading frequency is regular, occurring monthly even weekly.
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  • [Accurate & Intuitive Multi System Diagnosis] Will you be confused about what happens when the warning light of transmission, ABSeBay, and SRS Airbag check engine flashes? Launch obd2 scanner diagnostic tool CRP123X to pinpoint the problem components for a faster diagnosis for your car instead of taking your car to the dealership, and will turn off the warning light for you after fixing the problem, make to know more about your cars and do your own repair.
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LAUNCH X431 PROS V+ 5.0 Elite Bidirectional Scan Tool with 2025 Newly Released DBSCar VII Connector,38+ Reset for All Cars,ECU Online Coding,CANFD,FCA AutoAuth,VAG Guide,2 Yrs F-Ree Update
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  • 【What Are the 2025 PROS V+ 5.0 Hardware Changes】With new in-house developed screen; 8.0 MP Pixel Rear Camera;Android 10.0 System; 2.4GHz&5GHz Dual-Frequency Wi-Fi, the transmission rate is 4Xfaster than old version; 4+64GB provides larger data memory; 6300mAh battery lasts 15+h work; CPU Updated to 2.0 GHz quard-core. greatly increased the speed of running multiple task; 8XFAST AUTO VIN technology;DBSCar VII connector equipped with indicator lights, which is more intuitive and user-friendly
  • 【Technology Itself is Proof of Quality】LAUNCH DBSCar VII+Self-developed screen.Using USB type A/USB type C connectors and DBSCar VII VCI connector can make the process of diagnosing and matching faster and more stable, DBSCar VII connector equipped with indicator lights, which is more intuitive and user-friendly. The latest self-developed screen from LAUNCH, in addition to its strong anti-fall ability, is different from other launch models in sensitivity and touch.
  • 【2025 Newly Added CANFD】With the CANFD Connector, you can seamlessly diagnose a wider range of vehicle models (up to model year 2025, see image below for supported models) using advanced CANFD protocols. Gone are the days of being limited to certain models - now you can confidently handle the latest models, even those with the most advanced systems.
  • 【Bi-Directional+Online Coding+Over 38 Reset Services+Adaptation+Initialization+ Matching】PROS V+ 5.0 scan tool Elite also support:K-EY programming,Gear/ SAS/ EPB/ TPMS/ BMS/ETS/Oil/Brake/AFS/GEARBOX/SUNROOF/SUS Reset,ABSeBay Bleed, Injector coding.Gives you the ability to use dealership level relearn procedures to complete repairs.You can get 100+ advanced special functions under the""vehicle brand""-""menu""-""system"" - ""special functions"".
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LAUNCH OBD2 Scanner CRP123I V2.0 Elite,2025 Lifetime Free Update Engine ABS SRS AT Diagnostics Tool with 7 Resets,Oil/Throttle/SAS/BMS/EPB/DPF Reset/ABS Bleeding Car Scanner,Battery Test,FCA SGW
  • 【2025 UPGRADED VERSION, NEW CHIPS, ADD MORE FUNCTIONS, No Extra Software Fee】Faster! The 2025 CRP123I V2.0 car diagnostic scanner has a new processor, Android 8.1, 32GB of memory, 5-inch touchscreen (720P), 6000mAh rechargeable battery, One-touch Wi-Fi Lifetime Free update for more vehicle coverage, bug fixes,newly added parameters, and functionality to help you access, diagnose and fix more vehicles faster,upgrade of CRP123I.
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  • 【Multi System Diagnostic Tool】LAUNCH CRP123I V2.0 obd2 scanner check ABSeBay/SRS/AT/ENG systems &10 OBD2 modes, read/clear fault codes,Online Google Search, 4 IN 1 Graphing.Store and playback of dynamic data stream help to quick analysis and diagnosis. Generate vehicle health reports with one click and share them with your email via W-ifi which helps avoid blind maintenance. CRP123I costs less, in the long run, saving you up to $2000 each year.
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LAUNCH X431 PRO3S+ Elite, 2025 All-in-One Bidirectional Scan Tool with J2534,HD Trucks Scan, Topology Map, 60+Service,Online Coding Full Function Scanner, CANFD/DoIP/D-PDU/CAN 2.0, FCA, 2 Yrs Update
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  • 【INTELLIGENT TOPOLOGY MAP TO FASTER FULL SYSTEMS DIAGNOSIS】 X431 PRO3S+ELITE bidirectional scan tool with new-added intuitive topology mapping. Harnesses intuitive topology mapping for comprehensive visualization of the vehicle all system. It shows all available control units in different colors, the numbers of system, the scanned system, and the scan results, bringing maximum convenience & superfast speed for you to do swift diagnosis & high-level repairs.
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LAUNCH X431 CRP919X Elite OBD2 Scanner, Bidirectional Scan Tool As X431, ECU Coding Car Scanner, CANFD DOIP, FCA SGW, 35+ Services, Android 10.0, Active Test, All System Diagnostic Tool, 150+ Brands
  • [2025 LAUNCH CRP919X] Tired of scan tools that lag and lack features? Meet LAUNCH CRP919X - it’s got all power of XTOOL D8/Autel MK808Z/MK900, plus it’s a pro at ECU Coding = X-431 PROS V+. Better, in 2024 we added more: FCAeBay AutoAuth, CAN-FD, DoIP, expanding features with 3 module modules, all without breaking your bank. The most-recent models are covered with weekly upgrading. CRP919X runs on Android 10.0, 3+32GB RAMeBay/ROM. Time to upgrade your workshop and get more than your money’s worth!
  • [ECU Coding] You can run ECU Coding to address challenges such as DTCs related to sensor / actuator circuit breaks, unreliable signals; installing new modules, and flashing hidden features. Unlike other scan tools that support Coding for only 3 brands, LAUNCH CRP919X is available for 100+ brands (need paid OE software for Be.nz, BM.W, V.W, A.udi, G.M, F0rd, even PorscheeBay, etc.) And it comes with easy-to-follow steps to make coding a breeze. *Remember to back up your data before coding.
  • [4000+ Active Tests = X431 LAUNCH Scanner] Pay half, yet get all 4000+ tests previously only featured in X431 scanners! You can directly send commands to ECU, drive components like “relays, injectors, coils, solenoids valves, actuators” to move. NO time-consuming old methods BUT verify if they function correctly in just 10 minutes, speeding up troubleshooting 3X FASTER! And NO compatibility headaches. Superior to 80% of diagnostic tools on market, it works on nearly 100% popular vehicles.
  • [150+ Brands Coverage + CANFD/DOIP] The compatibility of LAUNCH scanner has always been a leader in industry, with upgrades so frequent that can be weekly! And CRP919X meets all your expectations: 1) added CANFD/DOIP; 2) FCAeBay SGW access, no need extra adapters; 3) cover 150+ all-regional brands; 4) the multilingual menu; you can use it fluently without barriers, and switch languages on your own without having to send e-mails to dealers. (NO waiting 24+ hours just to change a menu language)
  • [35+ HOT Services] Compared to similar OBD2 scanners MK808S/D1/909X, the LAUNCH CRP919X has a huge upgrade: E-P-B/Oil_Reset/DP.F/SAS/TPMS/BMS/Injector/Throttle/Suspension/Brake_Bleed, etc. NOT just a big jump in the number of features, BUT also a serious boost in compatibility (more cars supported). In 2024 even added 20+ new features to keep your CRP919X at the forefront of industry, e.g. Motor Angle Calibration/Turbocharging Matching/Swipe/Clutch Matching. MORE is coming your way.

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