Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354414
Complaint Date: 2020-09-11
Fail Date: 2020-09-02
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2012
Summary
MY DRIVER SIDE FRONT HEAD REST POPPED OUT FOR NO REASON WHILE I WAS SITTING IN MY CAR AT .MY WORK.
Read More...NHTSA ID Number: 11354413
Complaint Date: 2020-09-11
Fail Date: 2020-08-29
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: QUEST
Model Year: 2012
Summary
TL* THE CONTACT OWNED A 2012 NISSAN QUEST. THE CONTACT STATED WHILE HIS SON WAS DRIVING AT APPROXIMATELY 65 MPH, AN EXPLOSION WAS HEARD IN THE ENGINE COMPARTMENT AND BLACK SMOKE WAS SEEN COMING FROM THE REAR OF THE VEHICLE. THE DRIVER STOPPED ON THE SIDE OF THE HIGHWAY AND THE FAMILY EXITED SAFELY HOWEVER SMOKE FILLED THE INSIDE OF THE VEHICLE IMMEDIATELY WHEN THE DOORS WERE OPENED. THE CONTACT STATED THAT THE FAMILY MEMBERS NOTICED THAT THE ENGINE COMPARTMENT WAS ON FIRE AS FLAMES WERE EXITING THE FRONT OF THE VEHICLE. THE SHERIFF ATTEMPTED TO EXTINGUISH THE FIRE WITH A FIRE EXTINGUISHER HOWEVER WAS UNABLE TO. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE CONTACT STATED MORE THAN HALF OF THE VEHICLE WAS ON FIRE. THE CONTACT WAS UNAWARE IF A FIRE OR POLICE DEPARTMENT REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE INSURANCE COMPANY WAS NOTIFIED AND WAS AWAITING TO INSPECT THE VEHICLE. THE DEALER TROPHY NISSAN ( 5031 N GALLOWAY AVE, MESQUITE, TX 75150) WAS MADE AWARE OF THE FAILURE HOWEVER, THE OFFERED NO ASSISTANCE. THE CONTACT ATTEMPTED TO NOTIFY THE MANUFACTURER BUT WAS TRANSFERRED TO ROADSIDE ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. *LN*JB
NHTSA ID Number: 11354412
Complaint Date: 2020-09-11
Fail Date: 2020-09-04
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: MERCEDES-BENZ
Vehicle/Equipment Model: CLA250
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE FRONT COVER OF THE SUN ROOF DETACHED FROM THE VEHICLE WITHOUT WARNING AND DAMAGED THE FRONT END OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO GAVE HER AN ESTIMATE FOR THE REPAIR. THE DEALER NOR THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 62,000.
NHTSA ID Number: 11354411
Complaint Date: 2020-09-11
Fail Date: 2020-07-01
Manufacturer’s Name: Mazda Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: CX-9
Model Year: 2010
Summary
BRAKE BOOSTER SPONGY...KNOWN MAZDA ISSUE,NHTSA CLOSED ISSUE WHEN MAZDA AGREED TO EXTEND WARRANTY,WITHOUT RECALL. OUR PROBLEM OCCURRED AFTER WARRANTY ENDED...PROVING BRAKE RECALL NEEDS TO HAPPEN!!!! ON JULY 1ST,2020, MY WIFE'S TRIP BACK HOME NEARLY TURNED TRAGIC WHEN THE CAR WOULDN'T BRAKE(FELT SPONGY) DOWN THE HIGHWAY RAMP . FORTUNATELY FOR HER ,THERE WERE NO CARS AT THE INTERSECTION AS THE CAR ZOOMED RIGHT AT 60 MPH .EVENTUALLY,SHE WAS ABLE TO MANEUVER IT TO THE RIGHT LANE AND DROVE IT HOME WITH HAZARD LIGHTS ON. RIGHTFULLY DISTRAUGHT ABOUT THE WHOLE ORDEAL ,WE HAD TO THANK OUR STARS FOR HAVING HER HOME ALIVE AND WITHOUT CAUSING INJURY/DEATH TO OTHERS. ON MY DRIVE TO THE MECHANICS I HEARD AIR HISSING AND FELT THE BRAKE REALLY HARD TO PUSH. AGAIN HAZARD LIGHTS/ MANUAL DRIVE GOT US THERE. THE MECHANICS IMMEDIATELY SUGGESTED THAT THIS IS A KNOWN PROBLEM WITH MAZDA CX-9 AND THAT MAZDA WAS AWARE OF IT. HE SAID THAT MAZDA HAD PROVIDED EXTENDED WARRANTY FOR CUSTOMERS WHO HAD THE ISSUE UNTIL MARCH 2015. WE WERE GROSSLY UNAWARE OF ANY OF THIS,AS WE NEVER HAD THE PROBLEM UNTIL THIS JULY. NOT SURE HOW WE WENT ON FOR SO LONG WITHOUT ANY PROBLEM( MAY BE PROPER CARE/USE?),BUT ANY ISSUE WITH A BRAKE SHOULD HAVE BEEN ADDRESSED BY A COMPLETE RECALL ,NOT BY JUST PROVIDING EXTENDED WARRANTY FOR A LIMITED TIME ,JUST FOR PEOPLE CURRENTLY EXPERIENCING THE ISSUE.MAZDA CUSTOMER SERVICE DOWNPLAYED THE COMPLAINT AS OWNER'S EXPENSE AS WE DID NOT HAVE THE WARRANTY. OUR SITUATION PROVES THAT BRAKE ISSUES ARE NOT SOLVED BY EXTENDING WARRANTY,AND THE ONLY WAY TO ADDRESS THIS IS BY ISSUING A RECALL AND CORRECTING THE PROBLEM. IN ADDITION, THERE MIGHT BE MANY MORE MAZDA OWNERS STILL DRIVING THEIR VEHICLES,COMPLETELY UNAWARE OF THIS PROBLEM,THUS CONSTITUTING HAZARDOUS DRIVING CONDITIONS. THE NEXT TIME WE MIGHT NOT BE AS LUCKY TO ESCAPE WITHOUT INJURY/DEATH.
NHTSA ID Number: 11354410
Complaint Date: 2020-09-11
Fail Date: 2020-09-10
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2018
Summary
CHANGED THE OIL FOR THE SECOND TIME ~12,300 MILES ON MY 2018 HONDA CIVIC EX HATCHBACK WITH THE CVT AND DRAINED 5 QUARTS OF OIL/FUEL OUT OF THE ENGINE. (ONLY HOLDS ~3.7QTS. HAD A VERY STRONG GAS SMELL TO THE OIL. CONCERNED WITH DILUTED OIL NOT LUBRICATING EFFECTIVELY AS WELL AS EXCESS OIL/FUEL IN THE ENGINE CAN CAUSE OVERHEATING, FROTHING ALONG WITH OTHER CONCERNS. THIS OIL WAS DRIVING ALL HIGHWAY MILES AND DURING THE SUMMER.
NHTSA ID Number: 11354409
Complaint Date: 2020-09-11
Fail Date: 2020-09-04
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: EQUINOX
Model Year: 2018
Summary
WHILE DRIVING ON A COUNTY HIGHWAY, THE SERVICE BRAKE ASSIST LIGHT APPEARED. UPON BRAKING, BRAKES WERE EXTREMELY HARD (LIKE PUSHING ON A BRICK) TO STOP. AFTER ATTEMPTING TO BRAKE SEVERAL TIMES AND FINALLY GETTING STOPPED, I TURNED OFF THE VEHICLE. UPON ATTEMPTING TO RESTART, CAR FAILED TO START. TOWED FROM HOLSTEIN IOWA TO MILFORD, IOWA LATE ON A FRIDAY. NEXT MORNING, DEALER IN SPIRIT LAKE IOWA WAS CONTACTED. A 2ND TOW TO THE DEALER HAPPENED ON SATURDAY. DEALER BRIEFLY LOOKED AT IT AND STATED IT WAS A CAMSHAFT ACTUATOR OR SENSOR AND THEY WOULD GET TO IT AFTER THE HOLIDAY WEEKEND. THE GAVE ME A RENTAL TO GET HOME (5 HRS SOUTH) HOWEVER, I AM STILL PAYING ON A UHAUL TRAILER RENTAL AS THE RENTAL VAN DID NOT HAVE TOWING CAPABILITIES. TOW 1 WAS $250 AND TOW 2 WAS $125. RENTAL IS $50 PER DAY. PARTS/LABOR IS EXPECTED TO BE A LITTLE OVER $2200 PLUS THE VAN RENTAL, PLUS THE UHAUL TRAILER EXTRA DAYS RENTAL, PLUS THE GAS TO GO BACK AND GET THE VEHICLE AND BRING IT HOME WITH THE UHAUL TRAILER. DEALER WAS ADVISED BY ME TO LOOK AT THE VACUUM PUMP ON TUE A.M. TUE P.M. DEALER CALLED BACK. VERIFIED VACUUM PUMP ISSUE AND STATED IT WAS DEFECTIVE AND THAT IT DISINTEGRATED. IT WAS ALSO SITTING ON THE FRONT DUAL OVERHEAD EXHAUST AND THAT WAS ATTACHED TO THE CAMSHAFT EXHAUST. BOTH OF THOSE BROKE AWAY AS WELL. NEED TO REPLACE THOSE AND THE TIMING CHAIN WITH AN OIL CHANGE TO ENSURE NO METAL REMAINS IN THE ENGINE. GM/CHEVY SHOULD BE FIXING THIS AT NO COST PLUS PAYING FOR THE TOWING CHARGES, EXTRA RENTALS, AND GAS. NOT HAVING BRAKES IS A MAJOR SAFETY ISSUE AND PUTTING MY LIFE, MY FAMILY'S LIFE AND THE LIFE OF PEOPLE ON THE ROAD AROUND US IS NOT WHAT I CONSIDER A GOOD PRODUCT. PHOTOS FROM THE DEALER WILL BE ASKED FOR, ESPECIALLY THE VACUUM PUMP. I WILL PROMPTLY FORWARD BILLS AS SOON AS THEY ARRIVE.
Read More...NHTSA ID Number: 11354408
Complaint Date: 2020-09-11
Fail Date: 2019-11-05
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2017
Summary
ALL WARNING SENSORS WENT OFF ON THE DASH, MY BRAKES LOCKED, LUCKILY AT LOW SPEEDS EITHER WHILE PARKED OR PULLING INTO A PARKING SPOT. IT HAD TO BE TOWED 3 TIMES, ONE TIME WE HAD A LITTLE SMOKE COMING FROM UNDER THE HOOD WHICH TURNED OUT BEING THE CORRODED HARNESS. MY BRAKE LIGHTS WERE ALL STUCK ON. JEEP SAYS IT WAS THE WHEEL SPEED SENSOR, 2 OUT OF 4 HAVE BEEN REPLACED. I'VE ALSO HAD TO HAVE MY WIRING HARNESS REPLACED TWICE (WITHIN 6 MONTHS) DUE TO CORROSION. ALL OF THIS HAPPENED AT THE SAME TIME.
NHTSA ID Number: 11354407
Complaint Date: 2020-09-11
Fail Date: 2020-09-09
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: SIERRA 1500
Model Year: 2014
Summary
2014-2015 GMC SIERRAS WERE PRODUCED WITH A KNOWN FAULTY A/C CONDENSER WITH A BAD WELD THAT CAUSES AN A/C SYSTEM LEAK REQUIRING REPLACEMENT. THERE HAS BEEN AN OVERWHELMING FAILURE OF THE PRODUCT ACROSS THE COUNTRY, SO BAD SO THAT IT EVEN MADE THE NEWS. GM BECAME AWARE OF THIS ISSUE AND SENT NEW (PROPERLY PRODUCED) CONDENSERS TO THEIR PRODUCTION LINES FIRST, LEAVING HUNDREDS OF GMC OWNERS WITHOUT A/C OVER THE SUMMER. THEY PUT OUT A "SPECIAL RECALL" ON A VERY SMALL NUMBER OF VINS SAYING IT "MAY" HAPPEN IN OTHER VINS. THERE IS AN OVERWHELMING VOLUME OF COMPLAINTS ONLINE (INCLUDING MYSELF) WHERE GM IS ACKNOWLEDGING THIS ISSUE BUT REFUSING TO COVER THE REPLACEMENT COST OF THEIR FAULTY PART FOR HUNDREDS OF OWNERS HAVING THIS ISSUE. THIS REPAIR COST ME A LITTLE OVER $1300. IN THE SAME SERVICE VISIT FOR MY AC CONDENSER IT WAS IDENTIFIED THAT MY RADIATOR WAS LEAKING. THIS WAS DUE TO A FAULTY THERMOSTAT CAUSING STRESS FRACTURES IN THE RADIATOR CAUSING COOLANT TO LEAK. THIS ISSUE HAS ALSO BEEN IDENTIFIED BY GM HOWEVER ONLY A SELECT FEW VIN'S RECEIVED WARRANTY RECALLS. MY TOTAL REPAIR COST TO FIX BOTH ISSUES WAS IN EXCESS OF $4000. BOTH PROBLEMS ARE KNOWN TO GM YET THEY HAVE NOT REMEDIED THE ISSUE FOR EVERYONE.
NHTSA ID Number: 11354406
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2014
Summary
SERVICE ENGINE SIGNAL WON'T COME OFF AND MY CAR WON'T CUT OFF
Read More...NHTSA ID Number: 11354405
Complaint Date: 2020-09-11
Fail Date: 2020-09-10
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: CROSSTREK
Model Year: 2017
Summary
REOCCURRING PROBLEM OF SELECT LEVER (SHIFTER) MECHANISM NOT BEING ABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH WHEN THE VEHICLE IS IN PARK. CURRENTLY UNABLE TO CONFIDENTLY USE VEHICLE BECAUSE THE KEY IS REPEATEDLY STUCK AND IT REQUIRES SEVERAL BACK AND FORTH, IGNITION ON AND OFF, ACTIONS BEFORE CAR TURNS OFF AND KEY CAN BE REMOVED.
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- 【Extensive Compatibility】After the upgrade, the compatibility is wider and more accurate! HD601 heavy duty truck scanner supports all major truck models that comply with standard protocols (SAE J1939, SAE J1708, ISO 14230-4, ISO 15764-4 and ISO 9141-2, ISO 27145-4 and Euro6). Fits for Cummins, Paccar, Detroit, Perkins, Freightliner, International, Peterbilt, Ford, Class 4-Class 8 trucks, etc. It also check engine diagnosis on most cars, minivans and light trucks
- 【 Full System Diagnostic】HD601 Diesel Scanner supports all system scans of heavy trucks compliant with standard protocols SAE J1939 & J1708, such as Engine, ABS, Transmission, Braking System, ESP, EPS, Fuel System, etc, It is a great scan tool fits for Cummins, Caterpillar, Detroit, Perkins, Maxxforce, Bendix,Wabash, Wabaco, Haldex, Allison, Eaton heavy trucks, With this truck tool, you can get deep analysis data about the system and do some repairs by yourself, saving much time and money
- 【Enhanced Diesel OBD Scanner】The HD601 Diesel OBD Scanner offers unparalleled diagnostic capabilities for heavy-duty trucks. Beyond code reading, clearing, and live data display, it retrieves vehicle information, freeze frames, and DTCs. With 6, 9, and 16 pin cables, it ensures compatibility with various engines. This scanner's real-world testing prowess ensures comprehensive support for a wide array of heavy-duty truck engines, making it an indispensable tool for truck diagnostics
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- 【Friendly Design, Easy of Use】This scanner is plug and play, simple and convenient, and very friendly for beginners. With improved buttons for easy menu navigation. The excellent 2.8 inch LCD color screen makes it easy to view the displayed results and gives you a better overview of your car's problem areas and the identified codes. In addition, the processor is super-fast and responds without lagging, providing maximum comfort and efficiency in diagnostic and service work.
- 【Diesel Engines】HD500 heavy duty truck scanner is tailored to vehicles equipped with cummins, cat, detroit, paccar, international, hino and more engines. This diesel scan tool come with diverse adapters, including diesel 6 & 9 pin, CAT-9 pin, CAT-14 pin, 16 pin cable. It is engineered to deliver accurate and reliable diagnostics, ensuring compatibility and effective troubleshooting for your trucks. Tip: If your truck fault code is factory custom protocol, please enter the diagnostic menu, and then select the corresponding engine to test, so that your test data will be more accurate.(Please note that the HD500 does not have bidirectional and VGT calibration.)
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- 【Access All Major Systems with Ease】The HD500 heavy duty scanner truck diesel provides full diagnostic capabilities, covering the engine, ABS, SRS, EPB, Park Brake Controller, DPF, etc. Comes with full HD OBD/EOBD/ OBD2 service modes, including read codes, erase codes, live data, etc. Allows you to quickly identify issues and perform necessary solutions.
- WHY NEXAS NL102 Diagnostic Tool: Compared with many other heavy duty truck scanner, NL102 diagnostic tool has more comprehensive diagnostic capabilities, supporting all system diagnostics for all major trucks that comply with standard protocols and full OBD2 functionality. In addition to read/clear codes, displaying live data, it also supports retrieving vehicle information, freezing frames, and DTC lookup. NL102+ OBD2 scanner comes with 6-pin, 9-pin, 16-pin connectors are available to ensure compatibility with a wide range of trucks. You'll get f-ree updates for life, so you always have the latest diagnostic software in English, Spanish and French
- Wide Compatibility: This heavy duty truck diagnostic scanner is compatible with all heavy-duty trucks that adhere to standard protocols (J1587, J1939, J1708). It covers a wide range of vehicle models, including Cummins, Detroit, Caterpillar, Freightliner, International, Kenworth, John Deere, Peterbilt, Sterling, Mack, Paccar, Western Star, Mercedes-Benz, Volvo, Scania, MAN, Renault, ERF, Foden, Seddon-Atkinson, Iveco, DAF, SISU, STEYR, and ISUZU. Additionally, it supports 10 modes of OBD testing for complete diagnostics and battery voltage monitoring on passenger cars and light vehicles (from Europe, America, and Asia) manufactured after 1996
- Save Up to Hundreds Money for All Heavy Duty Trucks: The diesel scan tool supports accurate full system scanning for all heavy-duty trucks that comply with standard protocols (J1587, J1939, and J1708). This includes vehicle systems such as the engine, transmission, instrument panel, drivetrain, brake system, suspension, ABS, ESP, EPS, fuel system, etc. The diagnostic scan tool communicates with the vehicle's computer to retrieve data stream information, allowing it to accurately pinpoint issues. This reduces the waste caused by blind part replacements, saving your time and hundreds or thousands of money
- All OBD2 Function & Battery Health Monitoring: Compared with other products on the market that only support partial OBD2 functions, this OBD2 scanner supports all OBD2 functions: read/clear codes, live data, freeze frame data, I/M readiness, EVAP test, on-board monitor, O2 sensor test, vehicle information, and DTC lookup, this providing more analysis basis for professional technicians. By regularly detecting the status of the vehicle battery with NL102+ OBD scan tool, it helps to take measures before the battery completely fails to avoid the situation that the vehicle suddenly fails to start. It can accurately diagnose the battery's condition thus saving on repair costs
- Plug and Play & One-click for DTC: NEXAS diesel scanner is user-friendly. It comes with an intuitive screen and easy-to-understand interface, making it accessible even for non-professionals to get started. And the built-in DTC library in the code reader allows you to directly retrieve codes without searching for definitions in books, making it easier to understand the code definitions and solve problems more quickly
- 【2025 NEWEST LAUNCH 1st Advanced Scan Tool Compatible With 12V&24V Vehicles】Design for Passenger&Commercial Vehicles 2 in1,work for Cars/Trucks/buses/trailers/excavators/diesel engine/pick-up/etc.
- 【J2534 Reprogramming with Smartlink C】Advanced OEM J2534 reprogramming,Helps access direct data online, replace existing software/firmware in ECU,program new ECUs and fix software-controlled issue.
- 【Over 60 Service Reset Functions + Bi-Directional + ECU Coding 】This scan tool can support ECU Coding,60+ reset service functions like SAS/EPB/TPMS/DPF/Oil/Brake/ABS Bleed, Injector coding, etc.
- 【2025 BEST Advanced Hardware & All Systems Diagnosis+Topology Display 】Support All systems Diagnostic including ENG, AT, ECM, TCM, ABS, SRS, BCM, BMS, TPMS, SAS, Fuel System, Light System and more.
- 【Wider Vehicle Coverage of 12V & 24V Vehicles + 25 Languages】LAUNCH X431 PRO3S+SMARTLINK HD automotive scanner is ALL-IN-ONE Scan Tool for 12V cars and 24V Heavy-duty trucks support CANFD & DOIP.
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- 🚛OEM DPF Forced Regen & Cylinder Cutout Test & more - ANCEL X7 HD diesel scanner diagnostic tool not only supports DPF regeneration, DPF reset, DPF related information reset, DPR state reset, DPD forced regeneration etc, which helps you better solve the exhaust aftertreatment system problems, but also supports activate motor to do exhaust air in ABS Automatically. Moreover, it features TPMS activation, cylinder cut-off and learning functions.
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- 🚛42+ Reset Functions & Bidirectional Control - 2025 newest top heavy duty truck scan tool, comes with 42+ special services (ECU, Speed Limit and Idle Reset, Oil Reset, Injector Coding, EPB, ABS, SRS, Suspension, Throttle, etc. and always keep growing), which meet all your various needs for service and maintenance. Please send your VIN# to our 💌 amazon@anceltech.com 💌 to check compatibility.
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