Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354444
Complaint Date: 2020-09-11
Fail Date: 2019-12-03
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2009
Summary
FORD HAS ISSUED AN ADVANCE RECALL NOTICE 19S54 (NHTSA 19V904) WITH INTERIM SUGGESTION OF BRAKE FLUID FLUSH, RESERVOIR CAP REPLACEMENT, AND HYDRAULIC CONTROL UNIT (HCU) TESTING AND REPLACEMENT IF NECESSARY. THE ISSUE IS THAT SOME RECOMMENDED BRAKE FLUIDS HAVE CORROSIVE AGENTS THAT DEGRADE THE HCU AND CAUSE IT TO STICK OPEN. WHEN THIS HAPPENS THE BRAKE PEDAL TRAVELS FURTHER THAN IT SHOULD INCREASING THE RISK OF ACCIDENT. I HAVE HAD THIS HAPPEN TWICE WITH NO ACCIDENTS, BUT IT IS VERY SCARY AS THE BRAKES HAVE TO BE PUMPED TO WORK PROPERLY. I CONTACTED A LOCAL FORD AGENT WHO HAS DECLINED TO PROVIDE THE RECOMMENDED INTERIM SOLUTION WITH FREE PARTS AND LABOR AS RECOMMENDED ON THE ADVANCE NOTICE. SINCE THE FIRST TIME MY ISSUE HAPPENED WAS PRIOR TO RECEIVING THE RECALL NOTICE AND RESOLVED ITSELF (INTERMITTENT) QUICKLY. THE SECOND TIME THIS HAPPENED I WAS AWARE OF THE RECALL AND HAVEN'T DRIVEN MY VEHICLES SINCE. I DID NOT CONTACT THE FORD DEALER IMMEDIATELY AS I HAD ACCESS TO AN EXTRA VEHICLE. HOWEVER, I HAVE SINCE LOST THAT ACCESS AND NOW NEED THIS ISSUE RESOLVED AND HAVE NOT RECEIVED THE SECOND RECALL NOTICE THAT WAS PROMISED WHEN PARTS BECAME AVAILABLE FOR FINAL SOLUTION. I DO NOT HAVE THE FUNDS TO PAY FOR INTERIM RESOLUTION AND NEED FORD TO HONOR THE LANGUAGE OF THE ADVANCE RECALL NOTICE SO I FEEL SAFE DRIVING THE CAR. BOTH TIMES I EXPERIENCED THE BRAKE PEDAL ISSUES WAS WHILE DRIVING ON CITY STREETS. HOWEVER, MY SON EXPERIENCED THE ISSUE WHILE ON HIGHWAY DRIVING. I CONFIRMED THE ISSUE WHILE DRIVING IT DURING MY SECOND EXPERIENCE.
NHTSA ID Number: 11354443
Complaint Date: 2020-09-11
Fail Date: 2020-09-04
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DART
Model Year: 2015
Summary
MY CAR IS RANDOMLY STOPPING WHEN I PRESS THE BRAKES. MY CHECK ENGINE LIGHT HAS COME ON AND HAD THE CAR LOOKED AT BY A MECHANIC AND HE SAYS IT HAS SOMETHING TO DO WITH THE PCM.
Read More...NHTSA ID Number: 11354442
Complaint Date: 2020-09-11
Fail Date: 2020-09-06
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: AVENGER
Model Year: 2013
Summary
CANNOT GET THE CAR TO SHIFT INTO GEAR. WHEN IN REVERSE IT WANTED TO GOT FORWARD AND WHEN IT DRIVE STILL GOING FORWARD. I HAD TO CUT THE CAR OFF, TO AVOID CRASHING. NOW IT WILL NOT START NOR WILL MY TRUNK OPEN.
Read More...NHTSA ID Number: 11354441
Complaint Date: 2020-09-11
Fail Date: 2020-01-06
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: ACCENT
Model Year: 2012
Summary
TL* THE CONTACT OWNS 2012 HYUNDAI ACCENT EQUIPPED WITH NEXEN TIRES, TIRE LINE: N5000 PLUS, TIRE SIZE: 195/50/R16, DOT NUMBER: 8ELVLMFR0415. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT TIRE WAS CONSTANTLY FLAT WITH THE TPMS WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE TPMS WARNING LIGHT WAS FIRST FLASHING HOWEVER, BECAME CONSTANTLY ILLUMINATED. THE CONTACT STATED THAT DUE TO THE TPMS WARNING LIGHT FLASHING, THE RADIO AND DASHBOARD LIGHTS BECAME INOPERABLE. THE CONTACT STATED THAT SHE WAS UNABLE TO INFLATE THE TIRE DUE TO THE VALVE STEM ISSUE. THE CONTACT STATED THAT THE VEHICLE DROVE ROUGH DUE TO THE TIRE PRESSURE FAILURE. THE CONTACT CALLED HYUNDAI OF ANDERSON, 1925 PEARMAN DAIRY RD, ANDERSON, SC 29625, AND INFORMED THE DEALER OF THE FAILURE AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE TIRES INSPECTED FOR NAILS. THE TECHNICIAN INFLATED THE TIRES TO THE CORRECT AIR PRESSURE. THE TIRE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE AND TIRE MILEAGE WERE APPROXIMATELY 106,000.
NHTSA ID Number: 11354440
Complaint Date: 2020-09-11
Fail Date: 2020-08-26
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: CROSSTREK
Model Year: 2016
Summary
2016 SUBARU CROSSTREK, KEY BECOMES STUCK IN IGNITION. MUST MOVE SHIFT LEVER OUT OF AND INTO P(ARK) POSITION SEVERAL TIMES BEFORE KEY CAN BE TURNED TO THE PROPER POSITION TO REMOVE IT. COMMONLY HAPPENS WHEN PARKING VEHICLE.
NHTSA ID Number: 11354439
Complaint Date: 2020-09-11
Fail Date: 2020-08-26
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2017
Summary
WE WERE STOPPED AT A SIGNAL ON A BUSY HIGHWAY AND THE VEHICLE COMPLETELY DIED IN THE MIDDLE OF THE ROAD LEAVING US IN A DANGEROUS SITUATION UNABLE TO ESCAPE THE HEAVY TRAFFIC. A TOW TRUCK PUSHED US OFF THE ROAD UNTIL WE COULD BE TOWED. IT TURNED OUT TO BE A FAULTY STARTER (TRUCK HAS ECOBOOST). I CONTACTED FORD VIA CHAT, AND THEY BASICALLY DID NOTHING. OUR LIVES WERE AT RISK AND THEY NEED TO HAVE THEIR STARTERS IN ECOBOOST VEHICLES INVESTIGATED. THIS IS RIDICULOUS TO MAKE A VEHICLE THAT CAN FOR NO REASON JUST STOP DEAD IN THE MIDDLE OF A ROAD THROUGH NO FAULT OF OURS.
NHTSA ID Number: 11354438
Complaint Date: 2020-09-11
Fail Date: 2020-04-02
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2012
Summary
WHEN DRIVING ON A HIGHWAY, THE TACHOMETER DROPS TO ZERO AND THE POWER DECREASES, BUT THE ENGINE DOESN'T STOP RUNNING. THEN IT SMELLS LIKE SOMETHING IS BURNING, AND I PULL OFF THE ROAD, TURN IT OFF, AND START IT AGAIN, THEN IT GOES BACK TO NORMAL. IT HAS BEEN DOING THIS FOR A FEW MONTHS ALREADY. ALSO, I HAVE HAD THIS CAR FOR ALMOST 4 YEARS AND HAVE REPLACED THE HEADLIGHTS, TAIL LIGHTS, AND BLINKERS NUMEROUS TIMES. I'M AT THE POINT THAT I'M AFRAID IT'S GOING TO BURN UP. BTW, THE ENGINE TEMP LIGHT REMAINS NORMAL. ALSO, SOMETIMES, THE ENGINE WILL STOP WHEN I STOP AT A LIGHT OR SIGN, BUT THEN IS NORMAL WHEN I START IT AGAIN.
Read More...NHTSA ID Number: 11354437
Complaint Date: 2020-09-11
Fail Date: 2020-09-10
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2015
Summary
WHEN THE 4 DOORS ARE REMOVED AND THE ELECTRICAL CONNECTION IS UNPLUGGED THE BATTERY WILL DRAIN OVER NIGHT TO 5.6 VOLTS, JEEP WILL NOT START. CHARGE BATTERY TO 12.6 VOLTS DOORS ARE STILL OFF BATTERY WILL DIE AGAIN. PUTTING THE DOORS BACK ON BATTERY IS GOOD WITH NO PROBLEMS. BATTERY DIES TO A NO START CONDITION ONLY WHEN DOORS ARE REMOVED. THIS IS WHILE PARKED IN A GARAGE, KEY OUT VEHICLE OFF WITH NO DOORS ATTACHED BATTERY DIES, BATTERY HAS CHECKED GOOD SEVERAL TIMES. IT IS NOT THE BATTERY.
NHTSA ID Number: 11354436
Complaint Date: 2020-09-11
Fail Date: 2020-06-01
Manufacturer’s Name: Forest River, Inc.
Vehicle/Equipment Make: FOREST RIVER
Vehicle/Equipment Model: SURVEYOR
Model Year: 2020
Summary
TL* THE CONTACT OWNS A 2020 FOREST RIVER SURVEYOR TOWED BY A 2019 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED AND GOING OVER A BUMP IN THE ROADWAY, THE TIRES RUBBED UNDERNEATH THE TRAILER. THE CONTACT INSPECTED THE RV AND DETERMINED THAT THE UNDER BODY OF THE RV WAS LOW. THE CONTACT REACHED OUT TO JOHNS RV SALES AND SERVICE / AIRSTREAM SOUTH CAROLINA ( 165 BUSINESS PARK RD, LEXINGTON, SC 29072, 800-779-2957) AND IT WAS CONFIRMED THAT THE RV SAT LOW. THE CONTACT WAS INFORMED THAT THE SPRINGS AND U-BOLTS NEEDED TO BE REPLACED. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MILEAGE ON THE VEHICLE WAS 5,000. THE TRAILER FAILURE MILEAGE WAS 499.*DT *AS*DT THE CONSUMER STATED THAT THE VEHICLE HAD THE SPRINGS AND BOLTS CHANGED, BUT THERE WAS NO SIGNIFICANT CHANGE.*AS*DT *TR*DT*TR*DT*TR*DT THE CONSUMER STATED THE DEALER HAS REPLACED ORIGINAL SPRINGS AND AXLES WITH A HIGHER 4400LB UNITS. *TR
NHTSA ID Number: 11354435
Complaint Date: 2020-09-11
Fail Date: 2012-01-01
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ROGUE
Model Year: 2008
Summary
TL* THE CONTACT OWNS A 2008 NISSAN ROGUE. THE CONTACT STATED WHILE DRIVING 60 MPH, THE AIR BAG AND SEAT BELT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO KELLY NISSAN INC., LOCATED AT 4300 W 95TH ST, OAK LAWN, IL 60453, (708) 499-1000, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 08V521000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
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