Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353228
Complaint Date: 2020-09-04
Fail Date: 2020-08-29
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: CHALLENGER
Model Year: 2011
Summary
I WAS DRIVING MY DODGE CHALLENGER DOWN THE ROAD AND THEN LOSS POWER STEERING. THE CAR IS ALMOST IMPOSSIBLE TO DRIVE. UPON FURTHER READING AND RESEARCHING MANY CHALLENGER OWNERS WITH THE 2011-UP HAVE THE ISSUE THE ELECTRIC POWER STEERING PUMP FAILS. I HAVE READ OVER A HUNDRED SIMILAR COMPLAINTS ON 3 SITES... HERE IS ONE SITTE HTTPS://WWW.CARPROBLEMZOO.COM/DODGE/CHALLENGER/STEERING-PROBLEMS.PHP HTTPS://WWW.CARPROBLEMZOO.COM/DODGE/CHALLENGER/STEERING-PROBLEMS2.PHP THE ELECTRO-HYDRAULIC STEERING.PUMPS FAIL WITH NO WARNING. I CALLED CHRYSLER FIAT AND WAS TOLD ITS NOT AN ISSUE FOR RECALL? REALLY LOOSING ALL STEERING IS NOT AN ISSUE? THEN THE PART IS OVER 1,000.00 AND 250.00 LABOR. I ALMOST ATE A LIGHT POLE TURNING A CORNER SO I FIND THIS A REAL PROBLEM AND DANGER WITH THESE CARS.
NHTSA ID Number: 11353229
Complaint Date: 2020-09-04
Fail Date: 2020-08-14
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: RAM 1500
Model Year: 2008
Summary
I WAS GETTING OFF WORK AND GOING ABOUT 25 MPH ON THE STREET WHEN I WAS INVOLVED IN A HEAD ON COLLISION, I HAD SEEN THE LIGHT CHANGE WHEN I PUSHED ON THE BRAKE PEDAL, I HEARD A CRUNCHING NOISE AND NO BRAKES. ALL I COULD DO WAS HOLD ON TO THE STEERING WHEEL. THE SEAT BELT DID NOT LOCK UP AND THE AIR BAGS DID NOT DEPLOY, WITH ME ENDING UP HITTING THE STEERING. WHEEL.
Read More...NHTSA ID Number: 11353230
Complaint Date: 2020-09-04
Fail Date: 2020-09-04
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2015
Summary
HEADREST POP OFF ON ITS OWN ON DRIVER AND PASSENGER SEAT
Read More...NHTSA ID Number: 11353231
Complaint Date: 2020-09-04
Fail Date: 2020-08-29
Manufacturer’s Name: Tesla, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL S
Model Year: 2013
Summary
OVER THE LAST 6 MONTHS, MY 2013 TESLA MODEL S BEGAN EXPERIENCING LONG BOOT TIMES, FREQUENT SPONTANEOUSLY REBOOTING, LOSS OF MOBILE CONNECTION AND PROBLEMS WITH THE NAVIGATION SYSTEM. LAST SATURDAY THE CAR BEGAN TO REBOOT CONSTANTLY AND WAS INCAPACITATED ON THE ROAD, REQUIRING A FLAT BED TRUCK ($250). TESLA SERVICE TELLS ME THE ONLY WAY TO MAKE THE CAR FUNCTIONAL AGAIN IS TO PAY OVER $1300 ON A NEW MCU. AS A SOFTWARE DEVELOPER, THIS FEELS SOMETHING TESLA CAUSED THROUGH OVERUSE OF THEIR MEMORY STORAGE SYSTEM AND/OR A PROGRAM BUG ASSOCIATED WITH SAVED NAVIGATION LOCATIONS.
NHTSA ID Number: 11353232
Complaint Date: 2020-09-04
Fail Date: 2020-09-04
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: 4RUNNER
Model Year: 2010
Summary
I WAS DRIVING DOWN THE ROAD AT 70 MPH WITH NO ONE IN FRONT OF ME. ALL OF A SUDDEN MY SUNROOF EXPLODED AND GLASS WAS EVERYWHERE.
Read More...NHTSA ID Number: 11353233
Complaint Date: 2020-09-04
Fail Date: 2020-08-28
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: MERCEDES BENZ
Vehicle/Equipment Model: S500
Model Year: 2002
Summary
TL* THE CONTACT OWNS A 2002 MERCEDES BENZ S500. THE CONTACT STATED UPON START-UP, THE INSTRUMENT CLUSTER WENT BLANK. THE CONTACT CALLED MERCEDES-BENZ OF LOS ANGELES (1801 S. FIGUEROA ST, LOS ANGELES, CA 90015) WHERE THEY INFORMED HIM TO BRING THE VEHICLE TO THE DEALER TO BE INSPECTED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 06V028000 (INTERIOR LIGHTING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER AND WAS NOT REPAIRED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. ## VIN PASSED ## 2002 MERCEDES BENZ S500 ##
NHTSA ID Number: 11353234
Complaint Date: 2020-09-04
Fail Date: 2020-09-04
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2014
Summary
I WAS DRIVING DOWN THE ROAD BETWEEN 45-50 MPH WHEN SOMETHING HIT ME REALLY HARD IN THE BACK OF MY HEAD. I PULLED OVER AND SAW THAT MY HEADREST HAD POPPED APART. WHEN I LOOKED THIS UP I SAW THAT IT IS A KNOWN PROBLEM AND PART OF THE HEADREST RESTRAINT SYSTEM. I WAS NOT IN AN ACCIDENT, REAR ENDED OR HIT IN ANY WAY AND THE ROAD WAS A SMOOTH ROAD.
Read More...NHTSA ID Number: 11353235
Complaint Date: 2020-09-04
Fail Date: 2020-09-03
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ROGUE
Model Year: 2009
Summary
AS OF YESTERDAY (9/3/2020) MY 2009 NISSAN ROGUE WITH 101,000 MILES HAS HER PASSENGER SIDE, AIRBAG LIGHT FLASHING ON THE DASH AND THE CONSOLE AIRBAG LIGHT ON. MY RESEARCH SHOWS THE AIRBAG SENSOR TO HAVE BEEN A RECALL ON '08 AND '10 ROGUES, BUT NOT '09. (THE TSB NO. IS 08-095D.) THIS MAKES ZERO SENSE TO ME, IT IS AN EXTREME DANGER TO ME AND MY FAMILY, AND UNACCEPTABLE. WHEN THE LIGHT CAME ON THE CAR HAD BEEN PARKED FOR ABOUT 1 HOUR, PRIOR IT HAD BEEN DRIVEN ABOUT 8 MILES FROM ITS PARKING SPOT. IT HAS SINCE BEEN PARKED AND TURNED ON AGAIN AFTER 12 HRS, LIGHTS ARE STILL ON AND BLINKING ON THE DASH. PLEASE RECALL THIS VEHICLE FOR RECALL OF THIS FAULTY EQUIPMENT. DEATH IS NOT AN OPTION FOR THIS CORRECTABLE PROBLEM.
NHTSA ID Number: 11353236
Complaint Date: 2020-09-04
Fail Date: 2020-03-14
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: LEXUS
Vehicle/Equipment Model: GX
Model Year: 2006
Summary
I PURCHASED A 2006 GX470 LEXUS SUV BECAUSE OF SAFETY RATINGS. WITHIN A FEW MONTHS THE PAINT PEELS OFF EVERYWHERE. IT STARTED ON THE TOP THEN ON THE OUTSIDE WINDOW SEALS NOT THE HOOD PAINT IS PEELING AWAY. I WAS TOLD IT WAS A SHOTTY PAINT JOB BY THE MANUFACTURER. WHY ARE THEY NOT RECALLING THESE VEHICLES AND FIXING THE PAINT PEELING? I CAN NOT GET EXTENDED WARRANTY TO COVER THE PAINT. MANY OTHER OWNERS OF THE SAME VEHICLE ARE EXPERIENCING THE SAME THING. FORUM WHERE MANY OWNERS OF THE 2006-2007 HAVE THE EXACT SAME DEFECT IN PAINT/PRIMER. AND, LEXUS DID RECALL AND OFFER TO REPAINT FIX 2008 AND HIGHER BUT NOT 2006 OR 07. OWNERS ARE DRIVING AROUND IN A CAR WITH PAINT CHIPPING DAILY!
NHTSA ID Number: 11353237
Complaint Date: 2020-09-04
Fail Date: 2020-08-31
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2016
Summary
VEHICLE SUDDENLY LOST POWER WHILE DRIVING BOTH FROM A STOP AND AT HIGHWAY SPEEDS. I SHUT OFF VEHICLE AND RESTARTED IT WHICH SEEMED TO TEMPORARILY SOLVE THE PROBLEM ONLY TO HAVE IT REOCCUR DAYS LATER. ENGINE CODE REGISTERED ON THE DASH DISPLAY. CODE WAS RETRIEVED (P2112) WHICH CORRELATES TO A FAULTY THROTTLE BODY. FORD HAS ACKNOWLEDGED THIS PROBLEM WITH AN EXTENDED WARRANTY REPLACEMENT, BUT MY LOCAL DEALERSHIP WILL NOT REPLACE THE THROTTLE BODY, SO I WAS FORCED TO REPLACE IT MYSELF AND PAY FOR THE FAULTY PART. MY VEHICLE HAD LESS THAN 36,000 MILES AT THE TIME OF THIS INCIDENT. WHEN THE VEHICLE LOSES POWER IN TRAFFIC, IT IS DEFINITELY A LIFE, HEALTH, SAFETY ISSUE. THERE ARE NUMEROUS EXAMPLES THAT CAN BE FOUND ON THE INTERNET OF THIS DEFECTIVE PART/THROTTLE BODY ON VARIOUS FORD VEHICLES. I FEEL THAT FORD SHOULD INITIATE A RECALL FOR OBVIOUS SAFETY REASONS. FORD HAS PUT OUT VARIOUS TSB'S REGARDING THIS DOCUMENTED PROBLEM.
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