Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352695
Complaint Date: 2020-09-02
Fail Date: 2018-01-01
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: TAURUS
Model Year: 2013
Summary
I I PURCHASED THIS 2013 FORD TAURUS SHO AWD TWIN TURBO ABOUT 3 YRS AGO USED FROM THE FIRST OWNER SO I'M THE SECOND OWNER. THE CAR WAS IN PERFECT CONDITION. NO ACCIDENTS SUPER CLEAN TOTALLY LOADED EXCEPT NO NAV AND SCREEN CONTROLS FOR ALL THE OTHER CELL PHONE APPS AND I EVEN WENT FOR UPGRADE FROM SYNC 2 MY TOUCH W/NO NAV TO THE NEWEST SYNC 3 3.5 FROM A 2018 VEHICLE CHANGED EVERYTHING IT WORKS GREAT. I CAN TELL THE CAR WAS TAKEN CARE OF BY HIM HE PUT VERY NICE TSW WHEELS AND VERY EXPENSIVE CONTINENTAL CONTITRACK TIRES THAT ARE ABUT 300.00 A PIECE WEATHERTECH RAIN GUARDS MATS FRONT AND REAR AS WELL AS THE TRUNK.IT WAS SUCH A BEATIFUL CAR. I BOUGHT IT IN THE SUMMER,WHEN WINTER CAME ALL THE PROBLEMS STARTED FRONT SUSPENSION CREAKING STRUTS NO MORE BACK UP CAMERA WORKING BUT FUZZY AND UPSIDE DOWN.AND TO REPLACE IT 300.00 NOW AND THIS IS THE KICK IN THE ASS MY WIFE WAS DRIVING WITH MY 2 NEWBORN TWIN GRAND DAUGHTERS MY 6 YR OLD NIECE AS WELL AS MY 88 YR OLD MOTHER JUST EXITING OFF A JUG HANDLE THATS HOW YOU MAKE A LEFT TURN IN THE STATE OF NJ,AND IT'S A CIRCLE WELL SHE STRAIGHT INTO THE DIVIDER BLOWING OUT BOTH FRONT TIRES AND CRACKING THE LEFT FRONT RIM AND BENDING THE RIGHT ONE. LOWER FRONT BUMPER VALANCE AS WELL AS DAMAGE TO THE UNDER CARRIAGE .I THANK GOD THAT MY FAMILY WASN'T KILLED.I'M FURIOUS AND I MAY BE TAKING LEGAL ACTION HOLDING FORD PERSONALLY LIABLE THE RECALL WITH THE STEERING NEEDS T BE TAKEN CARE OF BY FORD ALWAYS ON ITS NOT DRIVABLE AND UNSAFE
NHTSA ID Number: 11352696
Complaint Date: 2020-09-02
Fail Date: 2020-09-02
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2020
Summary
THIS IS STILL A PROBLEM WHICH IS UNSOLVED. I WAS TOLD TO GO TO A BODY TO RAISE THE SEAT. THE BODY SHOP REFUSED SAYING IT WOULD SHIFT RESPONSIBILITY TO THEM INSTEAD OF HYUNDAI.NOT HAVING MUCH LUCK AS OF YET.
NHTSA ID Number: 11352697
Complaint Date: 2020-09-02
Fail Date: 2020-04-16
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: TRAX
Model Year: 2016
Summary
THE REAR MIDDLE SEAT BELT LOCKS UP IF YOU FOLD THE BACK SEATS DOWN TO HAUL ANYTHING. YOU CAN'T GET THE SEAT BACK UP WITHOUT TAKING IT TO THE DEALERSHIP. HADN'T HAD MY VEHICLE A YEAR AND THEN THEY WANT TO CHARGE ME ALMOST $500 TO REPAIR. A SEAT BELT LOCKING UP IS A SERIOUS SAFETY ISSUE.
Read More...NHTSA ID Number: 11352698
Complaint Date: 2020-09-02
Fail Date: 2020-08-17
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2019
Summary
AT NIGHT,ESPECIALLY ON A VERY DARK ROAD, MY HEADLIGHTS, ESPECIALLY IN THE LOW BEAM MODE, SEVERELY RESTRICT MY VISION. I CAN ONLY VIEW THE ROAD BY LOOKING THROUGH THE LOWER PART OF THE WINDSHIELD. THE VIEW THROUGH THE UPPER PART IS TOTALLY DARK AS IF OBSTRUCTED BY AN OBJECT. I AM CONCERNED THAT THIS IS A DANGEROUS SAFETY ISSUE AND IT PLACES MYSELF AND OTHERS AT RISK OF DEATH OR SERIOUS INJURY. I HAVE SEEN THIS ISSUE REPORTED BY OTHERS ONLINE AND I AM UNCOMFORTABLE WITH THE FACT THAT NHTSA HAS NOT INFORMED ME OF THIS PROBLEM NOR HAS TAKEN ANY ACTION TO CORRECT IT.
Read More...NHTSA ID Number: 11352699
Complaint Date: 2020-09-02
Fail Date: 2020-09-01
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: LEGACY
Model Year: 2011
Summary
CHANGED OUT THE TIMING BELT AS PART OF RECOMMEND SERVICE BY SUBARU ONLY TO LEARN THAT THE HEAD GASKETS WERE LEAKING AND IT'S A KNOWN PROBLEM WITH ALL SUBARUS BUILT BEFORE 2013. SUBARU IS AWARE OF THE PROBLEM, AND HAS CREATED A CONDITIONER THAT IS ADDED TO THE COOLING SYSTEM AS A "BAND AID."
NHTSA ID Number: 11352700
Complaint Date: 2020-09-02
Fail Date: 2020-08-24
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN WHILE DRIVING AND MAKING TURNS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
NHTSA ID Number: 11352701
Complaint Date: 2020-09-02
Fail Date: 2020-04-20
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: RENEGADE
Model Year: 2018
Summary
A FEW WEEKS AFTER I FIRST BOUGHT MY NEW CAR (JUNE 2018) AFTER STARTING IT, THE RADIO WOULD SOMETIMES NOT COME ON OR THE VOLUME CONTROL KNOB WOULD NOT WORK. THEN RECENTLY SEVERAL MONTHS AGO (APRIL 2020) THE 12V CIGARETTE LIGHTER IN MY CAR STOPPED WORKING (CAR IN PARK, JUST STARTED). TURNED CAR OFF, AND THEN IT WOULD NOT START AGAIN. IT SEEMED LIKE ALL POWER WAS LOST TO THE CAR. NO LIGHTS WOULD COME ON INSIDE EITHER. IT JUST WOULDN'T DO ANYTHING AT ALL WHEN TRYING TO START IT. THE 15 FUSE WAS REPLACED IN THE DASH BOX, AND IT THEN STARTED FINE AGAIN. THAT LASTED FOR A COUPLE MONTHS. THEN A FEW WEEKS AGO NOW (8/8/20) MY CAR WOULDN'T START IN THE DRIVEWAY. AGAIN, NO POWER TO IT, NO LIGHTS OR ANYTHING. THE SAME FUSE WAS BLOWN, SO IT WAS REPLACED AGAIN. MY CAR STILL WOULDN'T START. I JUMPED IT OFF WITH JUMPER CABLES, IT STARTED FINE. I WAS DRIVING FOR LESS THAN 20 MINUTES (8/12/20), SOMEONE MOTIONED ME TO PULL OVER BECAUSE THEY SMELLED MY CAR BATTERY. LOOKED UNDER THE HOOD, AND MY BATTERY WAS LEAKING. I THEN HAD TO DRIVE MY CAR ANOTHER 5-10 MINUTES TO GET IT HOME. MADE IT HOME, AND THE CAR WOULDN'T START AGAIN. I HAD THE BATTERY REPLACED WITH A BRAND NEW ONE (8/17/20), AND MY CAR STARTED FINE AGAIN. AS I MENTIONED, THAT WAS 2 WEEKS AGO. NOW TODAY (9/2/20), I STARTED MY CAR, DROVE FOR ABOUT 5 MINUTES, THEN IT JUST QUIT ACCELERATING AND WOULDN'T GO OVER 20MPH. I PULLED OVER, THE CHECK ENGINE LIGHT CAME ON FOR THE FIRST TIME, TURNED THE CAR OFF, AND AGAIN IT NOW WON'T START BACK UP AT ALL. THE INTERIOR LIGHTS DO STILL COME ON, BUT WHEN I HIT 'LOCK' ON MY KEY FOB, THE HEADLIGHTS AND TAILLIGHTS FLASH WEIRDLY ON AND OFF MANY TIMES IN A ROW. I BOUGHT THIS CAR BRAND NEW AND HAVE ONLY HAD CONSTANT ELECTRICAL AND STARTING PROBLEMS SINCE THE BEGINNING.
Read More...NHTSA ID Number: 11352702
Complaint Date: 2020-09-02
Fail Date: 2020-09-02
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2016
Summary
WHILE DRIVING DOWN THE HIGHWAY AT 65 MILES PER HOUR, MY VEHICLE DINGED AND THE SPEEDOMETER DISPLAY SHOWED SERVICE SHIFTER. I LOOK AT THE GEAR SHIFT, WHICH WAS STILL IN DRIVE, AND ALL THE LIGHTS WERE ON. THIS HAS HAPPENED REPEATEDLY OVER THE PAST YEAR OR SO AT RANDOM TIMES: ON THE HIGHWAY WHILE DRIVING, WHILE AT STOP SIGNS, WHEN STARTING THE CAR FOR THE FIRST TIME OF THE DAY. SOMETIMES I WILL GO WEEKS WITHOUT A PROBLEM, OTHER TIMES I WILL GO MINUTES. THE CURRENT WORK AROUND IS TO SHUT THE CAR OFF AND TURN IT BACK ON.
Read More...NHTSA ID Number: 11352703
Complaint Date: 2020-09-02
Fail Date: 2020-04-19
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SOUL
Model Year: 2013
Summary
THE PASSENGER INSIDE DOOR HANDLE IS PEALING AND SHARP THE COATING THAT'S ON THE HANDLE IS COMING OFF. THE WINDSHIELD WIPERS ALWAYS MAKING A HORRIBLE SOUND EVEN WHEN THEY ARE REPLACED
Read More...NHTSA ID Number: 11352704
Complaint Date: 2020-09-02
Fail Date: 2020-09-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2017
Summary
ON 3 RECENT OCCASIONS MY BREAKS HAVE LOST ALL PRESSURE WHILE REVERSING EITHER INTO A PARKING SPOT OR BACKING OUT OF ONE, SO FORTUNATELY I WAS NOT TRAVELING VERY FAST. I HAD TO FORCE THE PEDAL ALL THE WAY DOWN TO BE ABLE TO STOP AND IT MADE A VERY LOUD GRINDING NOISE. ONLY IN 1/3 TIMES THE PAVEMENT WAS WET FROM RECENT RAIN.
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