Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353218
Complaint Date: 2020-09-04
Fail Date: 2020-08-20
Manufacturer’s Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2008
Summary
TL* THE CONTACT OWNED A 2008 KIA SORENTO. THE CONTACT STATED THAT HE FELL ASLEEP WHILE DRIVING ABOUT 54 MPH. UPON REALIZING WHAT HAPPENED, THE VEHICLE WAS STEERED OFF THE ROAD, INTO A GRASSY DITCH, TO AVOID OTHER VEHICLES. AS THE DRIVER TRIED TO RE-ENTER THE ROAD, THE VEHICLE ROLLED OVER A COUPLE OF TIMES FROM EAST TO WEST ON OPPOSITE SIDES OF THE ROAD AND DAMAGED THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED SKIN LOSS FROM LACERATIONS ON HIS LEG AND NECK. THE NECK INJURY WAS CAUSED BY THE SEAT BELT'S SHOULDER STRAP. THE CONTACT WAS TREATED BY THE EMERGENCY VEHICLE TEAM AT THE ROADSIDE. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.
NHTSA ID Number: 11353219
Complaint Date: 2020-09-04
Fail Date: 2020-01-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED AUTO NATION CHRYSLER DODGE JEEP RAM DEALER BELLEVUE SERVICE CENTER (120 116TH AVENUE NE, SUITE A, BELLEVUE, WA 98004, (425) 312-1092) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT*JB
NHTSA ID Number: 11353220
Complaint Date: 2020-09-04
Fail Date: 2020-08-27
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED WHILE DRIVING 75 MPH, THE VEHICLE DECELERATED INDEPENDENTLY. THE CONTACT STATED OVERHEAT AND POWER REDUCED WARNING MESSAGES WERE ILLUMINATED. THE CONTACT PARKED ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER RACEWAY FORD LOCATED AT 5900 SYCAMORE CANYON BLVD, RIVERSIDE, CA 92507, (800) 286-9861, WHERE IT WAS DIAGNOSED WITH NEEDING THE ENGINE TO BE REPLACED AND THE CONTACT WAS REFERRED TO TBS 20-2100. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
NHTSA ID Number: 11353221
Complaint Date: 2020-09-04
Fail Date: 2020-08-11
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2018
Summary
TL* THE CONTACT OWNED A 2018 TOYOTA CAMRY. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT TRIED TO COME TO A STOP AND THE BRAKES FAILED WITHOUT WARNING WHICH CAUSED THE CONTACT TO REAR END THE VEHICLE IN FRONT OF HER. THE POLICE WERE ON THE SCENE AND A CASE WAS FILED. THE CONTACT SUSTAINED NECK AND ARM INJURIES. HOWEVER, THE AMBULANCE WAS NOT ON THE SCENE. THE VEHICLE WAS TOWED TO TOYOTA OF FAYETTEVILLE (1352 W SHOWROOM DR, FAYETTEVILLE, AR 72704) WHERE THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER FOR WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,392. *BF *AS
NHTSA ID Number: 11353222
Complaint Date: 2020-09-04
Fail Date: 2020-03-10
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2017
Summary
MY 2017 SONATA HAS BEEN STALLING FOR NO REASON. SONE TIME WHILE MOVING AND SOMETIME WHILE STOPPED LIKE AT A LIGHT. I THINK THIS IS A BIG SAFETY MATTER! I HAVE NOT CALLED A DEALER I DON'T HAVE A LOT OF MONEY TO HAVE IT LOOKED AT I JUST LOST MY JOB DUE TO THIS COVID19 CRAP. NOT SURE WHAT TO DO. I JUST KNOW THAT IT IS NOT SAFE AND IT FRIGHTENS ME.
Read More...NHTSA ID Number: 11353223
Complaint Date: 2020-09-04
Fail Date: 2020-09-04
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SPARK
Model Year: 2019
Summary
THE ALARM GOES OFF FOR NO REASON WHEN PARKED AND NO ONE AROUND.
Read More...NHTSA ID Number: 11353224
Complaint Date: 2020-09-04
Fail Date: 2020-09-01
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: HIGHLANDER
Model Year: 2009
Summary
BRIEF ENGINE KNOCK/RATTLE NOISE AT COLD STARTUP (1AR2AR) VDS(S):DA41A,ZA3EH WM(S)5TD
Read More...NHTSA ID Number: 11353225
Complaint Date: 2020-09-04
Fail Date: 2018-11-15
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DART
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 DODGE DART. THE CONTACT STATED THAT WHILE DRIVING 30 MPH AND GOING AROUND A ROUNDABOUT, THE VEHICLE STALLED. A WARNING LIGHT ILLUMINATED INDICATING AUTOMATIC GEAR SHIFT NOT AVAILABLE PUT THE VEHICLE IN NEUTRAL. THE CONTACT COASTED INTO A DRIVEWAY. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE CONTACT ATTEMPTED TO REVERSE AND A WARNING LIGHT INDICATED REVERSE WAS NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE SAT FOR 10 MINUTES BEFORE DRIVING THE VEHICLE TO HER RESIDENCE. THE CONTACT STATED THAT THE TRANSMISSION WAS NOT ENGAGING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT MENTIONED THE FAILURE OCCURRED TWO YEAR PRIOR AND THE VEHICLE WAS TAKEN TO SOUTHERN MOTORS SPRINGFIELD (1500 GA-21, SPRINGFIELD, GA 31329), WHERE THE TRANSMISSION CONTROL MODULE WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER BUT WAS TAKEN LATER TO AN INDEPENDENT MECHANIC WHERE THE HYDRAULIC CONTROL MODULE WAS REPLACED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 71,079.
NHTSA ID Number: 11353226
Complaint Date: 2020-09-04
Fail Date: 2020-09-04
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: MERCEDES-BENZ
Vehicle/Equipment Model: C300
Model Year: 2015
Summary
I CAN SMELL FUEL NEAR THE PUMP BEFORE WE START CAR IN COLD IN THE MORNING AND THIS SMELL CAN BE SMELLED UNTIL THE ENGINE WORKING INTO THE NORMAL OPERATING TEMPERATURE. FUEL IS A VERY CRITICAL SAFETY PROBLEM AND USUALLY WE CANNOT TAKE NOTICE OF THIS POTENTIAL PROBLEM.
Read More...NHTSA ID Number: 11353227
Complaint Date: 2020-09-04
Fail Date: 2020-09-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2011
Summary
SOUNDS LIKE IT DOWNSHIFTS IT STALLS WHEN I TAKE MY FOOT OFF THE ACCELERATOR. IN THE NEIGHBORHOOD GOING LESS THAN 25 MPH.
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