Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353004
Complaint Date: 2020-09-03
Fail Date: 2019-10-28
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL FAILED INTERMITTENTLY. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN, WITH THE POWER STEERING CONTROL MODULE ERROR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO TOLIVER FORD OF MINEOLA (1311 SOUTH PACIFIC DIRECTION, MINEOLA, TEXAS 75773, (903)-569 9421) TO BE DIAGNOSED. THE MECHANIC LOCATED A FAILURE CODE AT THE POWER STEERING CONTROL MODULE. THE CONTACT WAS INFORMED THE STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER ADVISED THAT THE VIN WAS NO INCLUDED IN NHTSA CAMPAIGN NUMBER 14V286000 (STEERING). THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.*DT CONSUMER CONTACTED MANUFACTURER AND WAS TOLD VEHICLE WAS DEEMED SAFE.*JB
NHTSA ID Number: 11353005
Complaint Date: 2020-09-03
Fail Date: 2020-08-26
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: R 1200 GS
Model Year: 2006
Summary
TL* THE CONTACT OWNS A 2006 BMW R-1200 GS. THE CONTACT STATED THAT UPON START OF THE MOTORCYCLE, HE NOTICED THAT FUEL BEGAN TO SPEW OUT OF HIS MOTORCYCLE. THE CONTACT CALLED WAGNER MOTORSPORTS (700 PLANTATION ST, WORCESTER, MA 01605) WHERE HE WAS INFORMED THAT HE WOULD HAVE TO BRING IN THE MOTORCYCLE FOR INSPECTION. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND THEY INFORMED HIM TO TAKE THE MOTORCYCLE TO A DEALER TO BE SERVICED. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 13V617000 (FUEL SYSTEM, GASOLINE) WHICH HE LINKED TO HIS FAILURE. NEITHER THE DEALER NOR THE MANUFACTURER NOTIFIED THE CONTACT WHETHER HIS MOTORCYCLE WAS INCLUDED IN THE RECALL. THE VIN TOOL SHOWED THAT THE MOTORCYCLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 22,000.
NHTSA ID Number: 11353006
Complaint Date: 2020-09-03
Fail Date: 2020-08-24
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2016
Summary
DRIVING AT HIGHWAY SPEEDS THE CAR HAS VERY TIGHT STEERING AND CAR DRIFTS ALL OVER LANE. I AM ALWAYS MAKING CORRECTIONS. FEEL LIKE RACK AND PINION IS FAILING. CAR ONLY HAS 31,000 MILES ON IT.
Read More...NHTSA ID Number: 11353007
Complaint Date: 2020-09-03
Fail Date: 2020-08-28
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2013
Summary
MY 2013 FORD ESCAPE HAS AN ANTIFREEZE LEAK SOMEWHERE. THE MECHANIC AT INDEPENDENCE FORD CANNOT FIND THE LEAK. THE ANTIFREEZE WARNING LIGHT COMES ON. WE HAVE BEEN REPLACING COILS RANDOMLY 1 THROUGH 4. NOW THE CHECK ENGINE LIGHT IS ON AGAIN. THE ONLY CODE THAT COMES UP ARE THE CODES FOR THE COILS. HOW CAN THEY COILS BE BAD WHEN WE JUST REPLACED THEM AGAIN.
NHTSA ID Number: 11353008
Complaint Date: 2020-09-03
Fail Date: 2019-05-20
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SEDONA
Model Year: 2008
Summary
TL* THE CONTACT OWNS A 2008 KIA SEDONA. THE CONTACT STATED THAT WHILE DRIVING SEVERAL WARNING LIGHTS INCLUDING THE ABS WARNING LIGHT HAD ILLUMINATED. AFTER RESTARTING THE ENGINE, THE ODOR OF BURNING RUBBER WAS PRESENT AND SMOKE WAS SCENE COMING FROM UNDER THE HOOD. THE VEHICLE WAS TOWED TO THE LOCAL MECHANIC WHO DIAGNOSED THAT THE FAN MODULE WAS FAULTY. THE FAN MODULE WAS REPLACED BUT THE FAILURES CONTINUED TO OCCUR. THE VEHICLE WAS EXAMINED BY A SECOND INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WIRE HARNESS WAS FAULTY AND NEEDED TO BE REPLACED. NO FURTHER INFORMATION WAS AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
NHTSA ID Number: 11353009
Complaint Date: 2020-09-03
Fail Date: 2019-09-10
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: ATLAS
Model Year: 2019
Summary
THE AUTO BRAKING SYSTEM ACTIVATS ON ITS OWN WHILE IN MOTION. ON MULTIPLE OCCASSIONS THE CAR HAS SUDDENLY BRAKED AND IVE COME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD. NO CARS, DEBRIS, HAZARDS, OR ANYTHING WERE IN FRONT OF ME THAT SHOULD HAVE ACTIVATED THE AUTOMATIC COLLISION PREVENTION SYSTEM. IT IS SO SUDDEN THAT IT LEFT MY NECK AND SHOULDERS (SEAT BELT AREA) VERY SORE. THE AUTOMATIC COLLISION PREVENTION SYSTEM IS SUPPOSED TO BE A SAFETY FEATURE BUT NEARLY CAUSED A COLLISION. I HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES FOR THE PROBLEM BUT EVERYTIME THEY SAY THERE ARE NO ERRRORS REPORTED ON THEIR COMPUTER AND THERE IS NOTHING THEY CAN DO. THIS IS A KNOWN PROBLEM AMONG MANY VW OWNERS AND VW KNOWS TOO BUT DOESN'T ADDRESS IT.
NHTSA ID Number: 11353010
Complaint Date: 2020-09-03
Fail Date: 2020-05-28
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2017
Summary
THE MYLINK RADIO SYSTEM IN MY 2017 SILVERRADO HAS DEVELOPED A MNID OF ITS OWN. IT DOESN'T MATTER IF THE TRUCK IS SITTING STILL OR MOVING. TURN RADIO ON AND IN JUST A FEW SECONDS THE RADIO STARTS THE BROWSE FUNCTION. IT STARTS SCROLLING ALL THE STATIONS AND ON MY LITTLE SCREEN ABOVE MY STEERING WHEEL GOES TO AUDIO FUNCTION DISABLING MY SPEED READOUT. ALSO EFFECTS THE NAVIGATION SCREEN WHERE THE MAP JUMPS ALL OVER THE PLACE AND DISPLAYS LOCATIONS OFF AND ON. ON THE HOME SCREEN THE APPS JUST KEEP SCROLLING BY NEVER STOPPING. IT IS LIKE THE SYSTEM HAS A GHOST IN IT. IT IS VERY DISTRACTING WHILE DRIVING AS THE SCREEN KEEPS CHANGING. NOW I AM LEAVING THE RADIO OFF. CAN NOT USE MY NAVIGATION WHICH I PAY FOR EVERY YEAR, ALSO SOMETIMES THE TOUCH SCREEN WILL NOT RESPOND. MY TRUCK HAS 50,800 MILES ON IT. I PURCHASED THE TRUCK ON OCTOBER 31 2017. I HAVE RESEARCHED ON THE INTERNET AND FOUND THIS PROBLEM HAPPENS QUITE FREQUENTLY WITH THE MYLINK RADIO SYSTEM IN OTHER CHEVY PRODUCTS. ALSO DISCOVERED THAT THE APPROX. COST TO REPLACE OR FIX IS APPROX. 1000.00. I FIRST NOTICED THIS PROBLEM APPRX 2.5 MONTHS A ND HAS STEADLIY GOTTEN WORSE. AM AFRAID THE THE HMI MODULE MAY GO OUT AND RENDER MY TRUCK USELESS
Read More...NHTSA ID Number: 11353011
Complaint Date: 2020-09-03
Fail Date: 2020-09-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2010
Summary
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT RECENTLY WHILE ATTEMPTING TO STOP AT A STOP SIGN, THE BRAKES FAILED TO OPERATE AS DESIGNED. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD BEFORE STOPPING THE VEHICLE. THE BRAKE SYSTEM CHECK WARNING LIGHT, THE ABS WARNING LIGHT AND AN UNKNOWN WARNING LIGHT WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE FIVE STAR FORD OF DALLAS LOCATED AT 8900 PRESIDENT GEORGE BUSH TURNPIKE, DALLAS, TX 75252, WHERE IT WAS STATED THAT A BRAKE SPECIALIST WOULD CHECK THE VEHICLE. THE TECHNICIAN ALSO STATED THAT EITHER THE ABS OR THE HYDRAULIC CONTROL UNIT MODULES MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.
NHTSA ID Number: 11353012
Complaint Date: 2020-09-03
Fail Date: 2020-08-17
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2010
Summary
I AM THE ORIGINAL OWNER. OVER THE YEARS, AFTER A HARD BRAKING INCIDENT, THE VEHICLE'S ABS SYSTEM WOULD SIGNAL 'ERROR' IT WOULD THEN CLEAR ANYWHERE FROM A MINUTE OR SO TO UP TO A DAY OR MORE. ON THE MOST RECENT HARD BRAKING INCIDENT, THE ABS WHEN INTO ERROR MODE AND AFTER SEVERAL WEEKS HAS NOT CLEARED THE ERROR. I NOTED THAT THERE IS A RECALL #19V90400 FOR MY MODEL MAKE AND YEAR BUT I AM BEING TOLD THAT MY VIN NUMBER IS NOT INCLUDED. IT SEEMS ODD SINCE I HAVE BEEN EXPERIENCING THIS ABS ERROR ISSUE AFTER HARD BRAKING, TO THE POINT OF SLIGHT TIRE SCREECH, FOR LITERALLY THE LIFE OF THE VEHICLE. IT FINALLY APPEARS TO BE TO THE POINT WHERE THE ERROR WILL NOT CLEAR.
NHTSA ID Number: 11353013
Complaint Date: 2020-09-03
Fail Date: 2020-09-03
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2005
Summary
STEERING SHAFT CAUSING KNOCKING NOISE WHEN YOU TURN STEERING WHEEL ABOUT 1 INCH TO THE LEFT OR RIGHT WHEN THE CAR IS STATIONARY OR IN MOTION. FOUND THIS TO BE A COMMON PROBLEM WITH OTHER OWNERS WITH OVER 150 COMPLAINTS. SO FAR NO RECALL HAS BEEN ISSUED FOR TO REPLACE THE THE STEERING SHAFT.
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