Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353024
Complaint Date: 2020-09-03
Fail Date: 2020-09-02
Manufacturer’s Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2009
Summary
LAST WEEK, ON AUG 29TH 2020, I TRIED TO MAKE A LEFT U-TURN ON A RESIDENTIAL STREET AND THE STEERING WHEEL LOCKED UP. I GOT SCARED AND JUST DROVE FORWARD TO THE NEXT STREET AND TURNED RIGHT ONTO THAT STREET. ON AUG THE 17TH, 2020 I HAD MY CAR INSPECTED. THE MECHANIC SAID THE BRAKE FLUID WAS LEAKING AND HAD TO FIX THAT. APPROX 2 WEEKS LATER, SEPT 2ND, THE MOTOR BLEW ON MY CAR WHILE DRIVING ON A HWY. THERE WAS BLACK SMOKE COMING THROUGH THE A/C VENT RIGHT BEFORE IT HAPPENED. THE CAR IS A TOTAL LOSS.
NHTSA ID Number: 11353025
Complaint Date: 2020-09-03
Fail Date: 2020-06-01
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: SENTRA
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 NISSAN SENTRA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY DECELERATED AND ON SEVERAL OCCASIONS THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, WHILE DRIVING THE BRAKES ACTIVATED INDEPENDENTLY STOPPING THE VEHICLE ABRUPTLY. THE VEHICLE WAS TAKEN TO RAIRDON'S NISSAN OF AUBURN LOCATED AT 713 35TH ST NE, AUBURN, WA 98002, WHO DIAGNOSED THAT THE CVT TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
NHTSA ID Number: 11353026
Complaint Date: 2020-09-03
Fail Date: 2020-09-03
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2013
Summary
THE VEHICLE TURNS OFF WITH NO WARNING WHILE I AM DRIVING. I WILL BE DOING 45 MILES PER HOUR AND THE CAR WILL TURN OFF. TURNING INTO TRAFFIC IT WILL STALL TOO.
Read More...NHTSA ID Number: 11353027
Complaint Date: 2020-09-03
Fail Date: 2020-08-31
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 328I
Model Year: 2016
Summary
THIS HAPPENED TWO SEPARATE TIMES ABOUT 2 WEEKS APART.. THE CAR WAS STOPPED AT A STOPLIGHT. FOOT ON BRAKE. SUDDENLY ENGINE STARTED REVVING AND CAR LEAPED FORWARD. BRAKE DID NOT STOP IT. THE SECOND TIME, (AUGUST 31, 2020) THE CAR REARED-ENDED THE CAR IN FRONT, POSSIBLY CAUSING INJURY TO THAT DRIVER. NEITHER CAR WAS HARMED.
Read More...NHTSA ID Number: 11353028
Complaint Date: 2020-09-03
Fail Date: 2020-08-03
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2014
Summary
KIA SORENTO PEARL WHITE PAINT PEELING CHIPPING AND DELAMINATION. PAINT ON ROOF OF CAR HAS BEEN RAPIDLY CHIPPING PEELING AWAY AND IS NOW RUSTING. THE STREAK HAS GROWN ABOUT 2 INCHES IN THE PAST WEEK AND A HALF. CONCERNED THAT IT WILL NOT STOP AND IS DEFECTIVE AND HAVE SEEN SEVERAL COMPLAINTS FOR KIA SORENTO PEARL WHITE PAINT.
NHTSA ID Number: 11353029
Complaint Date: 2020-09-03
Fail Date: 2020-08-19
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: PACIFICA
Model Year: 2019
Summary
BOTH BATTERIES HAVE FAILED TWICE WITHIN A 4 MONTH PERIOD. FIRST TIME IT FAILED TO START AND GAVE A WARNING. SECOND TIME THE VEHICLE FAILED DURING OPERATION ON A PUBLIC ROAD WITHOUT ANY WARNING AND WOULD NOT RESTART.
Read More...NHTSA ID Number: 11353030
Complaint Date: 2020-09-03
Fail Date: 2020-09-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2020
Summary
AS SOON AS I DROVE OFF THE LOT WITH MY BRAND NEW 2020 HONDA CIVIC LX WITH ONLY 13 MILES ON IT I IMMEDIATELY HEARD A THUD COMING FROM THE LEFT SIDE OF THE PASSENGER FRONT TIRE AS TIME WENT ON I STARTED HEARING CLICKING NOISES WHEN I WOULD TURN I TOOK THE VEHICLE IN FOR AN OIL CHANGE AND MENTIONED THE SOUNDA COMING FROM THE FRONT END AND THE DEARLY STATED THEY COULD NOT REPLICATE THE NOISE. I CONTINUED TO DRIVE THE VEHICLE AND THE SOUND HAVE BECOME MORE AND MORE FREQUENTLY NOTICEABLE I RETURNED IT TO THE DEALERSHIP AND WAS TOLD I NEED A NEW AXEL. NOW I AM TOLD I HAVE TO DRIVE IT FOR ANOTHER 10-15 DAYS LIKE THIS DUE TO A NATIONAL BACK ORDER I AM CONCERNED FOR MY SAFTY. THIS IS A BRAND NEW CAR THAT I AM INVESTING IN AND SHOULD NOT HAVE TO WORRY ABOUT ANY OF THESE SAFTY ISSUES WHILE I AM ON THE ROAD TO WORK.
NHTSA ID Number: 11353031
Complaint Date: 2020-09-03
Fail Date: 2020-08-25
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: PACIFICA
Model Year: 2017
Summary
ACCELERATING FROM STOP. VEHICLE WILL STALL/LOOSE SYNCHRONIZATION BETWEEN ENGINE POWER/TRANSMISSION. MULTIPLE EVENTS FROM BOTH STRAIGHT/TURNING SITUATIONS. FOLLOWING LOSE OF ACCELERATION, TRANSMISSION SLAMS BACK INTO ACCELERATING CAUSING LOSS OF CONTROL. STEERING IS AFFECTED DURING EVENT(S).
Read More...NHTSA ID Number: 11353032
Complaint Date: 2020-09-03
Fail Date: 2020-07-26
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SOUL
Model Year: 2015
Summary
MY ENGINE FAILED AND NEEDS REPLACING BUT THEIR RECALL DOESN'T SPECIFICALLY INCLUDE MY MODEL. EVEN THOUGH THE SAME ENGINE WITH A TURBO WAS INCLUDED ( MINE DOES NOT HAVE A TURBO) AND THE SMALLER NON TURBO WAS INCLUDED! I DON'T SEEM TO HAVE A VOICE IN THIS! I BELIEVE IT SHOULD DEFINITELY BE INCLUDED IN THE RECALL! I STILL OWE MONEY ON THIS CAR WITCH WILL COST MORE TO FIX THAN IT IS WORTH! THEY EVEN EXTENDED THE WARRANTY ON THE OTHER MODELS BUT NOT MINE!
Read More...NHTSA ID Number: 11353033
Complaint Date: 2020-09-03
Fail Date: 2020-08-29
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2018
Summary
TL* THE CONTACT OWNS A 2018 KIA OPTIMA HYBRID. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE STARTED TO MAKE AN UNKNOWN NOISE, THE CONTACT COSTED TO THE SIDE OF THE ROAD AND CHECK UNDERNEATH AND AROUND THE VEHICLE TO SEE WHERE THE NOISE WAS COMING FROM BUT DID NOT FIND ANYTHING. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE STATED THAT SHE WAS ON A WAY TO TAKEN THE VEHICLE FOR AN OIL CHANGE. THE TECHNICIAN HEARD THE NOSE AND INFORMED THE CONTACT THAT HE WAS WOULD NEED TO CHECK EVERYTHING BEFORE HE CAN COMPLETE AN OIL CHANGE. THE TECHNICIAN REMOVED THE PROTECTIVE SHIELD UNDERNEATH THE VEHICLE AND NOTICED OIL WAS ALL OVER AND METAL SHAVING WAS IN THE OIL AROUND THE OIL PRESSURE SENSOR. THE TECHNICIAN INFORMED THE CONTACT IT MAYBE WAS COMING FROM THE ENGINE. THE CONTACT CALLED NAPLETON'S MID RIVERS KIA, 4955 VETERANS MEMORIAL PKWY, ST PETERS, MO 63376, AND INFORMED THEM OF THE FAILURE AND THE CONTACT WAS INFORMED TO SCHEDULE AND APPOINTMENT. THE CONTACT STATED THAT SHE HAD THE VEHICLE TOWED TO AUFFENBERG HYUNDAI, 1300 CENTRAL PARK DR, O'FALLON, IL 62269, AND THE TECHNICIAN COULD NOT FIND A FAILURE. THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD SEND AND ENGINEER TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED YET. THE CONTACT MENTIONED THAT SHE WAS EXPERIENCING ELECTRIC SHACK FROM THE STEERING WHEEL AND THE ACCELERATOR PEDAL. AND THAT THE ACCELERATOR WAS LOSING PRESSURE AND THAT SMOKE WAS COMING THROUGH THE VENT OF THE CABIN. THE FAILURE MILEAGE WAS APPROXIMATELY 27,573.
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