Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353570
Complaint Date: 2020-09-07
Fail Date: 2020-07-28
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: TOWN AND COUNTRY
Model Year: 2016
Summary
PASSENGER REAR SLIDING DOOR LOCKED AND COULD NOT BE OPENED. DEALER REPLACED LATCHING MECH-COST 650.00 IN2018. THEN IN 2020 THE DRIVER SIDE SLIDING REAR DOOR DID THE SAME THING, DEALER REPLACED LATCHING MECH-COST 950.00. THIS SHOULD BE A SAFETY ISSUE AS THE DOORS CAN ONLY BE OPENED BY THE DEALER.
Read More...NHTSA ID Number: 11353571
Complaint Date: 2020-09-07
Fail Date: 2020-08-17
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DURANGO
Model Year: 2011
Summary
MY VEHICLE HAS BEEN STALLING AFTER I TURN IT ON SECOND TRY IT WILL SOUND LIKE I'M RUNNING OUT OF GAS THIRD TIME IS A CHARM CAR WILL STAY ON BUT SOMETIMES HESITATE TO WHEN PUSHING THE GAS WHEN AT A COMPLETE STOP CAR FEELS LIKE IT'S GOING TO STALL UNTIL I TAP THE GAS THERE IS ALSO A CRACKLE IN THE DASH BOARD WHEN CAR IS ON AC TURNS ON, ON IT'S OWN I'VE CONTACTED THE DEALER WITH THESE ISSUES AND THEY TELL ME THAT IT HAS NOTHING TO DO WITH THIS RECALL AND DOES NOT SEND MY CAR IN FOR AN INSPECTION
Read More...NHTSA ID Number: 11353572
Complaint Date: 2020-09-07
Fail Date: 2020-09-07
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2011
Summary
MY VEHICLE IS EXPERIENCING ALL SYMPTOMS RELATED TO NHTSA CAMPAIGN NUMBER: 14V252000 AND THERE IS NO ACTIVE RECALL FOR MY VIN. THAT PROBLEM HIS CAUSING HIGH VOLTAGE WHICH KEEPS CAUSING ELECTRICAL ISSUES LIKE BURNING CABLES TO THE HEADLIGHTS AND NOT GETTING POWER TO MULTIPLE INTERIOR EQUIPMENT SUCH AS THE IPC WHICH STOPS WORKING WHILE DRIVING AND I AM NO LONGER ABLE TO MY SPEED AND OTHER INFORMATION. I ALSO GET A ENGINE POWER REDUCED ERROR FROM A BAD CONNECTED FROM THE APP TO THE BCM, CODE P1238.
Read More...NHTSA ID Number: 11353573
Complaint Date: 2020-09-07
Fail Date: 2020-08-26
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: COROLLA
Model Year: 2015
Summary
WAS REAR ENDED BY A TRUCK THAT WAS GOING MORE THAN 40MPH ( I WAS AT A COMPLETE STOP),AND PUSHED INTO THE VEHICLE IN FRONT OF ME, AND AIR BAGS NEVER DEPLOYED. I HAD RECENTLY BEEN TO TOYOTA DEALERSHIP TO GET A TRANSMISSION FLUSH, WHEN THE MECHANIC NOTIFIED ME THAT THERE WAS A RECALL ON THE AIRBAGS, AND HE INFORMED ME THAT HE FIXED THAT PROBLEM AS WELL. I ALSO HAVE A WORK ORDER THAT SHOWS THAT THE AIRBAGS WERE FIXED THE AIRBAGS SHOULD HAVE BEEN DEPLOYED IN MY ACCIDENT.
NHTSA ID Number: 11353574
Complaint Date: 2020-09-07
Fail Date: 2020-09-06
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: LEXUS
Vehicle/Equipment Model: NX
Model Year: 2016
Summary
9/5/2016. VEHICLE BEGAN TO SLOW DOWN DESPITE PRESSING ACCELERATOR. RPMS WOULD NOT GO ABOVE 1200 RPM. MESSAGE DISPLAYED "REDUCED ENGINE POWER. VISIT YOUR DEALER" CONTINUED TO DRIVE A SLOW SPEED TO NEARBY DESTINATION. MORE MESSAGES APPEARED, TRACTION CONTROL DISABLED FOLLOWED BY 4WD SYSTEM MALFUNCTION, 2WD MODE. PARKED VEHICLE OVERNIGHT. 4WD SYSTEM MALFUNCTION MESSAGE WAS THE ONLY ONE REMAINING. ENGINE ACCELERATED NORMALLY. PULLED CODE AT NEARBY AUTO PARTS STORE P0087 "FUEL RAIL/SYSTEM PRESSURE TOO LOW". CLEARED CODE. PROBLEM 2 MORE TIMES ON 9/6/2020. THE FIRST TIME I PULLED OVER BEFORE ANY MESSAGES OR CHECK ENGINE LIGHT APPEARED. TURNED THE VEHICLE OFF AND TRIED STARTING IT AGAIN. ENGINE WOULD TURN OVER, SPUTTER, AND STALL. AFTER WAITING 5-10 MINUTES ENGINE STARTED NORMALLY AND RAN FINE FOR ABOUT ANOTHER 30 MINUTES. ENGINE LOST POWER AGAIN. TURNED ENGINE OFF AND WAITED 15 MINUTES BEFORE RESTARTING. ENGINE CONTINUED TO RUN FINE FOR THE NEXT 3 HOURS. THIS HAS HAPPENED 5 TIMES OVER THE LAST YEAR. COMMON FACTORS, UP HILL ACCELERATING, HALF TANK OR LESS OF FUEL, DRIVING THE VEHICLE FOR AT LEAST AN HOUR.
Read More...NHTSA ID Number: 11353575
Complaint Date: 2020-09-07
Fail Date: 2020-09-07
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2008
Summary
BRAKESI.COM 301 MAIN ST, SUITE#19, SAN FRANCISCO, CA 94105 DBA "CALLAHAN BRAKE PARTS" SOLD ON AMAZON.COM THIS SUPPLIER HAS SOLD AND IS SELLING UNSAFE REBUILT BRAKE CALIPERS. THERE ARE SEVERAL RUBBER SEALS IN BRAKE CALIPERS. IF A RUBBER PART FAILS, WATER WILL ENTER CRITICAL PARTS CAUSING THEM TO RUST AND SEIZE. THIS MAY RESULT IN UNSAFE BRAKE OPERATION OR BRAKE FAILURE. ON OUR CAR THIS CAUSED A BRAKE CALIPER TO SEIZE CAUSING UNEVEN BRAKING. AN INSPECTION FOUND ALL THE RUBBER PARTS IN THE AFFECTED CALIPERS HAD DISINTEGRATED. THE CALIPERS WERE APPROXIMATELY 22 MONTHS OLD. CLEARLY INFERIOR RUBBER MATERIAL WAS USED IN THE MANUFACTURE OF THESE PRODUCTS.
Read More...NHTSA ID Number: 11353576
Complaint Date: 2020-09-07
Fail Date: 2020-09-05
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2011
Summary
I GOT THE THE DISPLAY MESSAGE WHEN I STARTED THE CAR THE NEXT MORNING AFTER DRIVING THE CAR THE PREVIOUS DAY AND THE STEERING HAS BEEN DIFFICULT TO USE SINCE THAT TIME
Read More...NHTSA ID Number: 11353577
Complaint Date: 2020-09-07
Fail Date: 2018-07-14
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: IMPALA
Model Year: 2013
Summary
DRIVER'S SIDE BACK DOOR LOCKING MECHANISM WILL BECOME STUCK, AND DOOR WILL REMAIN LOCKED DESPITE ATTEMPTING TO UNLOCK IT WITH THE KEY FOB OR MANUALLY. FIRST NOTICED WHEN THE DOOR WOULD NOT UNLOCK AFTER BEING PUT IN PARK AFTER DRIVING APPROXIMATELY 10 MILES. OTHER DOORS UNAFFECTED, AND REAR PASSENGERS WERE ABLE TO EXIT VEHICLE VIA PASSENGER SIDE BACK DOOR. ONLY SOLUTION APPEARS TO BE REMOVING THE INTERIOR DOOR PANELING TO ACCESS THE LOCKING MECHANISM. THIS WILL RESOLVE THE PROBLEM FOR A PERIOD OF TIME (VARIES) BUT WILL HAPPEN AGAIN.
Read More...NHTSA ID Number: 11353578
Complaint Date: 2020-09-07
Fail Date: 2020-08-31
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ODYSSEY
Model Year: 2018
Summary
ODYSSEY TRANSMISSION SYSTEM PROBLEM AND BLIND SPOT SYSTEM PROBLEM MESSAGES AND ISSUE SURFACED SEVERAL TIMES WHILE WE WERE DRIVING ON THE TURNPIKE, I WAS UNABLE TO BACKUP THE VEHICLE AT SERVICE PLAZA AND ALSO WAS UNABLE TO BACKUP VEHICLE WHILE PARKING ON OUR HOME DRIVEWAY! NOT ABLE TO BACKUP VEHICLE IS A HUGE SAFETY AND SECURITY ISSUE. I TRIED CALLING HONDA ROADSIDE ASSISTANCE, BUT WAS TOLD TOW TRUCK WAS RESTRICTED ON OHIO TURNPIKE. ISSUE SURFACED SEVERAL TIMES. DEALER LOOKED AT THE ISSUES AND PERFORMED DIAGNOSTIC SERVICE. DEALER DETERMINED ' AFTER CODES WERE CLEARED, ISSUE COULD NOT BE DUPLICATED'. I AM NOT CONVINCED THE PROBLEM IS FIXED. I WOULD LIKE TO KNOW IF THERE ARE ANY KNOWN ISSUES LIKE THIS ON 2018 ODYSSEY'S WITH 10 SPEED AUTO, ELECTRONIC PRESS BUTTON TRANSMISSION! A CASE 11543835 HAS ALSO BEEN OPENED WITH HONDA , BUT HAVE NOT RECEIVED ANY RESPONSE YET.
NHTSA ID Number: 11353579
Complaint Date: 2020-09-07
Fail Date: 2018-01-12
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: YUKON
Model Year: 2018
Summary
WHEN RUNNING FROM TIME TO TIME, THE SERVICE STABILITRAK MESSAGE APPEARS AND THE ABS LIGHT MOMENTARILY APPEARS AND DISAPPEARS, AND THE AGENT WAS DETECTED, BUT THE DEFECT WAS NOT DISCOVERED, AND IN THE DETECTION OF MY FRIEND'S DEVICE, CODE C0800 APPEARED, BUT THE AGENT REFUSED TO LOOK FOR THE DEFECT IN THE CODE WHEN I EXPLAINED IT TO THEM, AND I STILL WAIT WHEN IT WILL COME BACK AND WORRY
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