Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353014
Complaint Date: 2020-09-03
Fail Date: 2020-08-26
Manufacturer’s Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: FIT
Model Year: 2008
Summary
MY AIR BAGS LIGHT CAME ON. TESTING SHOWED AIR BAG MODULE NEEDED. IT TURNED MY AIRBAGS OFF. UNSAFE TO DRIVE. 2007 & 2009 HAS AN AIR BAG RECALL. WHAT ABOUT 2008?
Read More...NHTSA ID Number: 11353015
Complaint Date: 2020-09-03
Fail Date: 2020-05-26
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: PRIUS V
Model Year: 2013
Summary
MY BRAKES FAILED ON A TWO-LANE DIVIDED STREET IN LUTZ. WE WERE DRIVING STRAIGHT, AND WHEN MY HUSBAND PUT HIS FOOT ON THE BRAKE, THEY FAILED. WE DROVE TO THE NEAREST TOYOTA GARAGE AND THE AGENT SAID THAT IT WAS A MASTER CYLINDER PROBLEM BUT THE PRIUS WOULD BE COVERED UNDER A RECALL - PRIUS' LESS THAN 10 YEARS OLD AND LESS THAN 150,000 MILES ON THE CLOCK WERE COVERED. MY CAR FIT BOTH CRITERIA. ON RETURNING TO COLLECT THE CAR, NONE OF THE V CLASS PRIUS' WERE INCLUDED. THE PART NUMBER WAS C1391. WE HAD TO PAY $3886.09. OUR MANUFACTURER NUMBER WAS NOT COVERED. IT WAS ONE NUMBER DIFFERENT. I SPOKE TO THE MOST SENIOR EXECUTIVE I COULD CONTACT AT TOYOTA. (DANNY CASTRO). DANNY HAD NO ANSWERS THAT I FOUND SATISFACTORY. HIS BASIC REPLY WAS: 'YOUR MANUFACTURERS NUMBER IS NOT INCLUDED.' THESE ARE MY CONCERNS AND REASONS: 1. THERE IS A KNOWN FAULT WITH THE MASTER CYLINDER WITH ALL PRIUS CARS, BUT THE COMPANY SAYS THAT IT IS ONLY RESPONSIBLE FOR CERTAIN MANUFACTURER PART NUMBERS, WHICH DOESN'T INCLUDE THE V'S. I THINK IT'S A DESIGN FAULT AND BY GIVING THE PART A DIFFERENT NUMBER TO AVOID THE RECALL ON V'S, SEEMS UNDERHANDED. 2. THERE IS NOTHING I HAVE DONE TO INSTIGATE OR AGGRAVATE THIS PROBLEM. 3. MY CAR HAS BEEN PERFECTLY SERVICED AND I HAVE NOT MISSED ANY MILEAGE DATES. 4. WE WERE LUCKY. WITH THE BRAKES FAILING ABRUPTLY AND WITHOUT WARNING, WE WERE AT RISK AND I BELIEVE THAT MY COMPLAINT MAY SAVE OTHERS THAT AREN'T SO FORTUNATE AS US. ALL PRIUS CARS SHOULD BE COVERED UNDER THE RECALL PROGRAM.THE INTERNET DOCUMENTS MASTER CYLINDER FAILURES ON ALL PRIUS MODELS, THE TOP ONE BEING A LEAK; MY PROBLEM. 1.5 MILLION CARS ARE BEING RECALLED - WHY NOT MINE!!!!
NHTSA ID Number: 11353016
Complaint Date: 2020-09-03
Fail Date: 2020-09-03
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2005
Summary
STEERING SHAFT CAUSING KNOCKING NOISE WHEN YOU TURN STEERING WHEEL ABOUT 1 INCH TO THE LEFT OR RIGHT WHEN THE CAR IS STATIONARY OR IN MOTION. FOUND THIS TO BE A COMMON PROBLEM WITH OTHER OWNERS WITH OVER 150 COMPLAINTS. SO FAR NO RECALL HAS BEEN ISSUED FOR TO REPLACE THE THE STEERING SHAFT.
Read More...NHTSA ID Number: 11353017
Complaint Date: 2020-09-03
Fail Date: 2020-05-28
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: RDX
Model Year: 2019
Summary
I RECEIVED A RECALL NOTIFICATION ON MAY 28, 2020. I HAVE CALLED THREE TIMES SINCE JUNE 1, 2020 AND I AM BEING TOLD THAT THERE ARE NO PARTS FROM THE MANUFACTURER TO REPAIR THE RECALL.
Read More...NHTSA ID Number: 11353018
Complaint Date: 2020-09-03
Fail Date: 2020-09-02
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2010
Summary
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AND DEPRESSING THE BRAKE PEDAL, THE BRAKE PEDAL WENT TO THE FLOORBOARD BEFORE BRINGING THE VEHICLE TO A STOP. THE CONTACT STATED THAT THE FAILURE OCCURRED EACH TIME THE VEHICLE WAS DRIVING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTRACT CALLED PAT MILLIKEN FORD (9600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239), AND WAS INFORMED PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 142,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11353019
Complaint Date: 2020-09-03
Fail Date: 2020-09-03
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CORVETTE
Model Year: 2019
Summary
WITH APPROXIMATLY 12,000 MILES THE DEALER TOLD ME THE LR WHEEL WAS BENT WHEN I HAD IT IN FOR NEW TIRES. AT 13,600 MILES WHEN IN FOR ALIGNMENT I HAD TO REPLACE THE RF WHEEL DUE TO A CRACK. NOT COVERD UNDER WARRANTY, NO SERIOUS POT HOLE HITS, JUST NORMAL ROAD DRIVING. BASED ON NUMEROUS COMPLAINTS ON FOURMS THIS SEEMS TO BE HAPPENING EXCESSIVLY ON THE WIDE WHEEL EQUIPPED CORVETTES.
Read More...NHTSA ID Number: 11353020
Complaint Date: 2020-09-03
Fail Date: 2020-08-17
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: TL
Model Year: 1999
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 1999 ACURA TL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 20V026000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11353021
Complaint Date: 2020-09-03
Fail Date: 2020-08-22
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: PILOT
Model Year: 2016
Summary
I WAS DRIVING THE CAR AND SUDDENLY EVER SINGLE WARNING LIGHT WENT ON, I HEARD A LOUD NOISE AND THE VEHICLE STOPPED RUNNING AND WOULD NOT START BACK UP. I WAS TOLD I HAD A TIMING BELT FAILURE AND THAT MY ENGINE THREW PISTONS AND WAS DESTROYED. THIS VEHICLE HAD 78K AND HAD EVERY OIL CHANGE REQUIRED.
Read More...NHTSA ID Number: 11353022
Complaint Date: 2020-09-03
Fail Date: 2020-08-24
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2019
Summary
SUDDEN LOSS OF ENGINE OIL DUE TO ENGINE MOUNTING BRACKET BREAKING AWAY FROM FRAME CAUSING ENGINE TO DROP PUNCTURING THE OIL FILTER. 7 QUARTS OF OIL PUMPED OUT ALL OVER THE HOT EXHAUST AND ONTO THE RIGHT FRONT BRAKE ASSEMBLY. WHEN I SAW THE SMOKE I SLOWED DOWN AND TRIED TO GET TO A SAFE STOPPING POINT OFF OF THE HIGHWAY. BY THE TIME I GOT THERE THE LOW OIL PRESSURE INDICATOR CAME ON. WHEN I FINALLY CAME TO A COMPLETE STOP OIL WAS EVERYWHERE UNDER AND ON THE VEHICLE.I SHUT THE ENGINE OFF AND GOT OUT THINKING IT MAY BE ON FIRE. THANKFULLY IT WAS NOT. I ALSO HOPE THERE IS NO ENGINE DAMAGE. I CALLED THE DEALER AND HAD IT TOWED TO THERE SHOP. I WAS INFORMED THERE WAS AN INCOMPLETE WELD ON THE FRAME BRACKET CAUSING THIS FAILURE. THIS SOUNDS LIKE A MANUFACTURING DEFECT TO ME! I,AM NOT HAPPY WITH THE REPAIRS THE DEALER IS PROPOSING. THIS TRUCK IS 2 YEARS OLD AND HAS 18,000 MILES.*DT *TR
Read More...NHTSA ID Number: 11353023
Complaint Date: 2020-09-03
Fail Date: 2020-05-06
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: AZERA
Model Year: 2007
Summary
TL* THE CONTACT OWNS A 2007 HYUNDAI AZERA. THE CONTACT STATED THAT WHILE DRIVING 15-20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE VEHICLE THEN WAS TAKEN TO NOLLER HYUNDAI (2920 S. KANSAS AVENUE, TOPEKA, KS 66611) WHERE IT WAS DIAGNOSED FOR THE 2ND TIME AND DETERMINED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V026000 (SERVICE BRAKES, HYDRAULIC) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
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- 【Extensive Compatibility】After the upgrade, the compatibility is wider and more accurate! HD601 heavy duty truck scanner supports all major truck models that comply with standard protocols (SAE J1939, SAE J1708, ISO 14230-4, ISO 15764-4 and ISO 9141-2, ISO 27145-4 and Euro6). Fits for Cummins, Paccar, Detroit, Perkins, Freightliner, International, Peterbilt, Ford, Class 4-Class 8 trucks, etc. It also check engine diagnosis on most cars, minivans and light trucks
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