Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353560
Complaint Date: 2020-09-07
Fail Date: 2020-07-11
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2020
Summary
STARTING ABOUT THE BEGINNING OF JULY MY NEW 2020 EXPLORER ST STARTED SLAMMING ON THE BRAKES IN REVERSE, WITH NO OBJECTS NEAR BY. THEN IT STARTED THROWING A FAULT FOR THE REVERSE BRAKING SYSTEM. I HAVE HAD THE VEHICLE BACK TO THE DEALER 3 TIMES FOR THE SAME ISSUE. AFTER THE SECOND TIME IT HAD MORE FAULT CODES FOR HILL ASSIST, FORWARD COLLISION, AND ADVANCED TRAC. AFTER THE THIRD TIME AT DEALER THEY ASSURED ME THE ISSUE WAS FIXED. NEEDLESS TO SAY IT IS HAVING THE ISSUES AGAIN. I HAVE ALSO HAD THE CHECK ENGINE LIGHT COME ON AND THEY DETERMINED THE TEMP SENSOR NEEDED TO BE REPLACED. THE FLEX PIPE IS MAKING A HORRIBLE NOISE AS WELL AND THE SOLUTION WAS TO PUT A CLAMP ON IT AND THE SOUND IS MUCH BETTER BUT STILL THERE! THIS VEHICLE SEEMS TO BE A LEMON.
Read More...NHTSA ID Number: 11353561
Complaint Date: 2020-09-07
Fail Date: 2020-09-07
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: K 1600 GTL
Model Year: 2012
Summary
FUEL PUMP FAILURE; GAS WAS GUSHING ( APPROX. ONE-HALF LITER IN 2 MINUTES OUT OF BOTTOM OF MOTORCYCLE ON TO VERY HOT EXHAUST PIPE. VERY LUCKY BIKE DID NOT IGNITE GAS THAT WAS LEAKING DUE TO FAULTY FUEL PUMP.BIKE WAS IN MOTION ON CITY STREET (GREENFIELD AND BASELINE; GILBERT, AZ 85234 AT 1;00PM). TURNED OFF BIKE PUSHED TO PARKING LOT AND THEN MOVED BIKE TO STORAGE AREA.
Read More...NHTSA ID Number: 11353562
Complaint Date: 2020-09-07
Fail Date: 2020-09-07
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2015
Summary
TURNED ON VEHICLE, BACKING OUT OF MY DRIVEWAY, CAR MAKING A STRANGE SOUND AS I TRIED TO TURN STEERING WHEEL. COULD NOT TURN WHEELS, CAR WOULD NOT TURN. I MANAGED TO FIGHT THE STEERING WHEEL AND PULLED BACK INTO DRIVEWAY. I'M EXTREMELY CONCERNED AND VERY UNCOMFORTABLE WITH THIS SITUATION. UPON RESEARCH I UNDERSTAND THIS PROBLEM HAS HAPPENED TO OTHER CONSUMERS, FORD MUST TAKE RESPONSIBILITY FOR THIS ISSUE BEFORE SOMEONE IS KILLED.
NHTSA ID Number: 11353563
Complaint Date: 2020-09-07
Fail Date: 2020-07-20
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: ATLAS
Model Year: 2019
Summary
VEHICLE WILL NOT ALLOW OVER THREE GALLONS OF GAS TO BE PUT INTO THE TANK DURING FUELING. VEHICLE WAS SERVICED ONCE AT DEALERSHIP WITH THE FUEL CANISTER REPLACED BUT AFTER THE VEHICLE AS RETURNED WITHIN TWO WEEKS THE VEHICLE ONCE AGAIN WILL NOT ALLOW OVER THREE GALLONS TO BE PUT INTO THE TANK. DURING FUELING THE IN TANK PORT MAKES A LOUD HISSING SOUND AND THE SMELL WAS F GASOLINE IS NOTICEABLE WITHIN THE VEHICLE.
Read More...NHTSA ID Number: 11353564
Complaint Date: 2020-09-07
Fail Date: 2020-09-05
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2016
Summary
WAS DRIVING DOWN THE ROAD WHEN MY CAR STARTING DRIVING STRANGE, VERY ROUGH. THEN THE CLIMATE CONTROL SYSTEM WAS COMPLETELY GRAYED OUT AND A MESSAGE POPPED UP ON MY DASH 'TEMPORARILY LOST COMMUNICATION WITH CLIMATE SYSTEM' WHILE THIS ERROR MESSAGE IS UP, THE WINDOWS WON'T GO DOWN OR UP, A/C OR HEAT WON'T TURN ON, DASH DOESN'T WORK AT ALL, DOORS WON'T LOCK OR UNLOCK. VERY UNSAFE!
Read More...NHTSA ID Number: 11353565
Complaint Date: 2020-09-07
Fail Date: 2020-08-29
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2016
Summary
DRIVING DOWN THE HIGHWAY AND LOST ALL POWER. WILL NOT RESTART. TOWED TO DEALER THEY SAY IT'S FUEL PUMP RELATED. IT IS A FUEL PUMP RELAY WHICH IS A VERY KNOWN ISSUE (RECALL) ON 2011-2013 BUT NOT ON ANYTHING NEWER.
Read More...NHTSA ID Number: 11353566
Complaint Date: 2020-09-07
Fail Date: 2019-09-05
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: R 1200 GS
Model Year: 2012
Summary
FUEL PUMP FAILURE: ON OR ABOUT SEPTEMBER 5TH, 2019 I WAS RIDING MY BMW R 1200GS ON HIGHWAY US-60 IN ARIZONA EAST OF MESA ARIZONA. I PULLED OVER AT US-60 AND IDAHO ROAD TO CHECK MY CELL PHONE AND AS I LOOKED DOWN I COULD SEE A PUDDLE OF GAS LEAKING OUT OF THE UNDERSIDE OF MY BMW. I PROMPTLY TURNED THE BIKE OFF AND LOOKED TO SEE IF THERE WAS ANY OBVIOUS DAMAGE. THERE WAS NO VISIBLE DAMAGE TO THE NAKED EYE. I PUSHED MY BIKE TO AS SAFE PLACE ( CHEVRON GAS STATION AND PARKED IT ON THE SIDE OF THE STATION. THEN HAD A FRIEND WITH A TRAILER AND PICKUP DRIVE OUT TO MEET ME AND PUT BIKE ON TRAILER AND TOOK HOME. TOOK BIKE HOME TO MY GARAGE, LOOKED FOR WAY TO FIX LEAK. IT WAS BEYOND MY CAPABILITY, SO LATER THAT WEEK I TOOK THE BMW R 1200 GS TO INDEPENDENT SHOP TO FIX LEAK. THE MECHANIC "COLLIN" AT THE TIME STATED "THIS HAPPENS ALL THE TIME WITH BMW FUEL PUMPS." I CALLED LOCAL DEALER 844-866-2677 AND THEY STATED " SOME 2012 BMW R 1200 GS HAVE BAD FUEL PUMPS, BUT NOT YOURS AFTER I GAVE THEM THE VIN. MY MECHANIC FIXED THE MOTORCYCLE FUEL PUMP LEAK FOR $771.91
NHTSA ID Number: 11353567
Complaint Date: 2020-09-07
Fail Date: 2015-02-20
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CORVETTE
Model Year: 2008
Summary
CATASTROPHIC ABS SYSTEM FAILURE. WHILE TRAVELING ABOUT 30 MPH ON DRY PAVEMENT, THE TAIL END OF THE CAR SUDDENLY FISHTAILED LEFT THEN RIGHT, TURNING AROUND 180 DEGREES, TOTALLY OUT OF CONTROL. THE RIGHT REAR WHEEL STRUCK THE CURB OF THE MEDIAN, SEVERELY BENDING THE RIGHT REAR WHEEL, AND DAMAGING THE RIGHT REAR WHEEL BEARING TOO. UPON EXAMINATION OF THE ELECTRONIC BRAKE CONTROL MODULE AND MAIN ENGINE HARNESS PLUG THAT CONNECTS TO IT, I FOUND MASSIVE ELECTRICAL DAMAGE WITH A HOLE BURNED COMPLETELY THROUGH THE PLUG AND RECEPTACLE, AND PRINTED CIRCUIT BOARD OF THE ELECTRONIC BRAKE CONTROL MODULE. THE ENTIRE ABS PUMP ASSEMBLY AND EBCM HAD TO BE REPLACED AND A NEW PLUG SPLICED INTO THE MAIN ENGINE HARNESS. I NOTIFIED GM BUT THEY REFUSED TO STAND BEHIND THE PRODUCT OR HELP WITH THE REPAIR.
NHTSA ID Number: 11353568
Complaint Date: 2020-09-07
Fail Date: 2020-08-05
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: TACOMA
Model Year: 2007
Summary
THE SHIFTER BROKE AFTER PULLING INTO PARK AND THE INDICATOR LIGHT ON THE GEAR BOX FAILED. REPAIRED SHIFT CABLE 8/6/2020.
Read More...NHTSA ID Number: 11353569
Complaint Date: 2020-09-07
Fail Date: 2020-09-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2016
Summary
FORD DEALERSHIP WILL NOT GIVE ME AN APPROXIMATE DATE WHEN THEY WILL RECEIVE PARTS TO FIX THE DEFECTIVE BRAKES ON MY 2016, F-150. I PLAN ON TAKING A CROSS COUNTRY TRIP IN LATE SEPTEMBER AND DO NO FEEL SAFE DRINKING MY TRUCK.
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