Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 11353778

Complaint Date: 2020-09-08

Fail Date: 2020-08-20

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: F-150

Model Year: 2014


Summary

SERVICE ADVANCE TRACK, ABSeBay, BREAK LIGHTS ALL ON. BREAK PEDAL FADES TO FLOOR WHEN HELD FORDeBay DEALER SAID MODULE FAILURE. THIS SAME TRUCK HAD RECALL FOR HYDRAULIC FAILURE WAS SERVICED IN 2016 NOW THEY WANT $1600 FOR A NEW MODULE THEN THE SERVICE MANAGER SAID PEDAL WAS NOT SPONGEY. LIKE I SAID STANDING STILL IN ANY GEAR INCLUDING PARK PRESS THE BREAK AND HOLD IT IT FADES TO THE FLOOR REEL SAFE I'M SURE. ABSeBay AND BREAK LIGHT ONLY GO ON WHEN YOU MOVE TRUCK.SERVICE ADVANCE TRACK ON WHEN ENGINE STARTED.

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NHTSA ID Number: 11353779

Complaint Date: 2020-09-08

Fail Date: 2020-01-28

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: MERCURYeBay

Vehicle/Equipment Model: MILAN

Model Year: 2007


Summary

WE HAD A PROBLEM WITH OUR VEHICLE STOPPING IN A SAFE WAY, AS STOPPING WAS DELAYED WHICH ALMOST RESULTED IN A AUTO ACCIDENT. WE TOOK IT TO OUR LOCAL MECHANIC FOR REPAIR AND INSPECTION AS WE WERE CONCERNED THERE WAS AN ISSUE WITH THE SAFETY OF THE BRAKES. OUR MECHANIC NOTIFIED US THERE WAS A RECALL, HOWEVER PARTS WERE NOT AVAILABLE. HE FOUND A USED PART AND REPAIRED THE ISSUE. WE TOOK THE RECEIPT AND RECALL NOTICE TO OUR LOCAL FORDeBay DEALER WHO NOTIFIED THEY COULD NOT REFUND US FOR THE REPAIR UNTIL THE PART WAS AVAILABLE. THE PART IS STILL NOT AVAILABLE. 1/28/20

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NHTSA ID Number: 11353780

Complaint Date: 2020-09-08

Fail Date: 2020-09-03

Manufacturer’s Name: HyundaieBay Motor America

Vehicle/Equipment Make: HYUNDAIeBay

Vehicle/Equipment Model: SONATA

Model Year: 2016


Summary

MY 2016 HYUNDAIeBay SONATA ENGINE SEIZED WHEN OIL CONSUMPTION RAPIDLY INCREASED BETWEEN OIL CHANGES. IT HAPPENED JUST BEFORE EXITING THE FREEWAY.

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NHTSA ID Number: 11353781

Complaint Date: 2020-09-08

Fail Date: 2020-09-05

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: RANGER

Model Year: 2002


Summary

WHILE PULLING UP TO A SECURITY GATE WHEN I APPLIED THE BRAKES THE VEHICLE ACCELERATED. AND I RAN INTO THE GATE. I COULD NOT STOP. DON'T KNOW WHY THIS HAPPENED

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NHTSA ID Number: 11353782

Complaint Date: 2020-09-08

Fail Date: 2020-09-08

Manufacturer’s Name: ToyotaeBay Motor Corporation

Vehicle/Equipment Make: TOYOTAeBay

Vehicle/Equipment Model: RAV4

Model Year: 2021


Summary

WITH 4 MILES LEFT ON HV RANGE/DTE, I FILLED MY FIRST FULL TANK AT COSTCO. PUMP READ 10.82 GALLONS. NOW HV RANGE IS SHOWING 544 MILES. I GOT ABOUT 39.9 MPG ON FIRST TANK (WITHOUT EV) WHICH IS IN LINE WITH EPA. BUT MY REAL HV RANGE FROM FULL TO EMPTY WAS ONLY 10.9 X 39.5 = 430 MILES. IF YOU ADD EV MILES OF 42, THEN YOU GET AROUND 472 MILES. NOT 600. THEIR MPG CLAIMS ARE VALID. BUT THEIR GAS TANK/ RANGE CLAIMS ARE CLEARLY OVERSTATED. REAL RANGE IS ONLY 472. NOT 600. WHICH IS DISAPPOINTING, YOU MIGHT GO ON A ROAD TRIP WITH YOUR FAMILY, AND BE STUCK IN MIDDLE OF NO WHERE BECAUSE THEIR RANGE CLAIMS WERE OVERSTATED. THEY MARKETED THIS TO BE CLOSE TO BEING 600 MILE RANGE. WHEN IT CAN HARDLY GO 472 WHEN GAS TANK SHOWS EMPTY. TOYOTAeBay IS CALLOUS AND NEGLIGENT IN RESOLVING THIS ISSUE SO FAR. I WAS DISSED BY MY TOYOTAeBay DEALER FOR THE SAME ISSUE WITH PRIUS PRIME. NOW RAV4 PRIME HAS HE SAME ISSUE, AND I AM HEARING THE SAME WITH RAV4 HYBRIDeBay OWNERS. YOU CAN ONLY FILL IN 10+ GALLONS. NOT 13 OR 14 GALLONS AS THEY FALSELY CLAIM. REAL RANGE OF YOUR RAV4 PRIME/HYBRIDeBay IS ONLY 470 MILES NOT 600!!

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NHTSA ID Number: 11353783

Complaint Date: 2020-09-08

Fail Date: 2020-09-08

Manufacturer’s Name: NissaneBay North America, Inc.

Vehicle/Equipment Make: NISSANeBay

Vehicle/Equipment Model: ROGUE

Model Year: 2018


Summary

I WOULD LIKE TO REPORT AN ISSUE WITH THE VEHICLES AUTOMATIC BRAKING ASSISTANCE SYSTEM. WHILE DRIVING THE CAR ON AN AVENUE, THE CAR JUST STOPPED COMPLETELY WITH NO OTHER TRAFFIC IN THE AREA. NO ONE IN FRONT OR BEHIND. THE CAR CAME TO A COMPLETE STOP AND I AND MY PASSENGER WHERE THROWN FORWARD WITH THE SEAT BELTS TIGHTENING AROUND US. THE CAR HAS ALSO SLOWED DOWN ON MAJOR STREETS AND HIGHWAYS.

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NHTSA ID Number: 11353784

Complaint Date: 2020-09-08

Fail Date: 2020-08-22

Manufacturer’s Name: VolkswageneBay Group of America, Inc.

Vehicle/Equipment Make: VOLKSWAGENeBay

Vehicle/Equipment Model: JETTA

Model Year: 2013


Summary

THE VEHICLE WAS BEING DRIVEN. WHILE IT WAS IN MOTION ON THE FREEWAY THE HYBRIDeBay LIGHT TURNED ON WHEN THIS HAPPENED. AT THE SAME TIME THE AC STOPPED COOLING. ONCE WE GOT HOME WE INSPECTED IT. THE FREEZE ON IS FULL AND NOTHING IS WRONG WITH THE AC CONDENSOR. WE TURNED IT ON AND TOOK IT FOR A DRIVE DOWN THE NEIGHBORHOOD BUT THE GEAR SHIFT WONT WORK. THE CAR LOSES POWER WHEN SWITCHED TO THE SECOND SHIFT. WE HAVE TAKEN IT TO VOLKSWAGON AND THEY QUOTED US A REPAIR FOR THE ENTIRE TRANSMISSION REPLACEMENT. YET THERE IS A OPEN RECALL.

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NHTSA ID Number: 11353785

Complaint Date: 2020-09-08

Fail Date: 2020-09-01

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: FUSION

Model Year: 2013


Summary

TL* THE CONTACT OWNS A 2013 FORDeBay FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE PULLED TO THE LEFT WHILE DEPRESSING THE ACCELERATOR PEDAL. WHILE RELEASING THE ACCELERATOR PEDAL, THE VEHICLE PULLED TO THE RIGHT BUT MUCH HARDER. THE CONTACT INDICATED THAT THE FAILURE WAS MORE NOTICEABLE WHILE DRIVING AT SLOWER SPEEDS. THE VEHICLE WAS TAKEN TO THE AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER HAGEN FORDeBay LOCATED AT 3980 NORTH EUCLID AVE, BAY CITY MI 48706 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.

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NHTSA ID Number: 11353786

Complaint Date: 2020-09-08

Fail Date: 2020-08-03

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: DODGEeBay

Vehicle/Equipment Model: GRAND CARAVAN

Model Year: 2016


Summary

THE DRIVER BACK DOOR MAKES A LOUD SOUNDS WHEN IS BEING LOCKED.

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NHTSA ID Number: 11353787

Complaint Date: 2020-09-08

Fail Date: 2020-09-08

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: JEEPeBay

Vehicle/Equipment Model: CHEROKEE

Model Year: 2018


Summary

SERVICE SHIFT LI8GHT COMES ON AND THEN RANDOMLY GOES AWAY, IT WILL RANDOMLY COME ON WHILE DRIVING, THERE WAS A RECALL ON 2017 JEEPeBay CHEROKEE'S WITH THIS ISSUE

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VDIAGTOOL Bidirectional Scan Tool VD70, OBD2 Scanner Diagnostic Tool with ECU Coding, 36+ Resets, PMI, FCA AutoAuth, All System, CAN FD & DoIP, V.A.G. Guide, 3-Year Update
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Bestseller No. 3
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