Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11359918
Complaint Date: 2020-09-19
Fail Date: 2020-09-19
Manufacturer’s Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2008
Summary
HONDA EXTENDED A WARRANTY FOR 2006-2008 CIVICS TO REPLACE DEFECTIVE ENGINE BLOCKS. I HAVE A 2008 CIVIC THAT HAS VERY LOW MILEAGE SO I WAS UNAWARE OF THIS ISSUE UNTIL NOW. THEY WILL NOT HONOR THEIR REPLACEMENT WARRANTY, NOR DID THE DEALERSHIP SAY ANYTHING TO ME WHEN I HAD MY CAR SERVICED THERE SEVERAL TIMES A YEAR SINCE 2015. WHY WOULD THEY NOT SAY SOMETHING? NOW I'M LEFT WITH A CAR THAT IS USELESS AND I BET THE DEALERSHIP I HAVE PURCHASED MORE THAN 5 CARS FROM WILL TAKE IT AS A TRADE IN. IT WAS IN MOTION PARKED TO GO IN THE STORE AND CAME OUT TO ALL OF MY ANTIFREEZE ON THE PAVEMENT. HAD TO LIMP IT SOME SO IT WOULDN'T CAUSE MORE DAMAGE.
NHTSA ID Number: 11359917
Complaint Date: 2020-09-19
Fail Date: 2020-08-24
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: PRIUS
Model Year: 2010
Summary
THE MORNING OF 8/24/20, I ATTEMPTED TO START MY CAR. A MESSAGE APPEARS, "CHECK HYBRID SYSTEM". I FOUND THERE HAD BEEN A RECALL, IN 2018, THAT INVOLVES A SOFTWARE ISSUE. I HAD MY 2010 PRIUS TOWED TO KOLAR TOYOTA IN HERMANTOWN MINNESOTA, ON, I BELIEVE 8/26/20. THEY GAVE ME AN ESTIMATE OF $3200 TO REPLACE THE INVERTER. I HAD READ ABOUT THE INVERTER FAILURE BEING DIRECTLY LINKED TO SOFTWARE RECALL. THEY SAID THEY'D LOOK IN TO IT AND LATER REPLIED TO ME THAT, YES, THE INVERTER WOULD BE INCLUDED IN THE RECALL AND REPAIRED AT NO COST TO ME. THEY SAID THEY HAD ORDERED THE PART BUT MY CAR WOULD NOT BE READY UNTIL 8/31/20, AT THE EARLIEST. THEY SAID THE PART ARRIVED AND MY CAR WAS IN THE PROCESS OF BEING REPAIRED. I CONTACTED THEM AND ASKED HOW THINGS WERE GOING. THE SERVICE MANAGER, TAYLOR, TOLD ME "FOR THE FIRST TIME EVER WE HAD TWO VEHICLES, OF THE SAME MAKE BUT DIFFERENT YEARS, IN FOR THE SAME REPAIR". HE WENT ON TO SAY, ACCORDING TO FEDEX TRACKING, THE PART HAD BEEN SHIPPED BUT TRACKING SHOWED NOTHING ELSE. I ASKED HIM IF HE WAS SURE THE TRACKING WAS FOR MY PART AND NOT THE PART FOR THE OTHER VEHICLE. HE TOLD ME HE HAD NO IDEA FOR WHICH PART THE TRACKING WAS FOR. HE THEN WENT ON TO TELL ME WE WOULD JUST HAVE TO "WAIT AND SEE IF THE PART SHOWS UP". HE WENT ON TO SAY "IT COULD TAKE DAYS OR WEEKS OR LONGER" BEFORE WE KNOW IF THE PART WAS COMING IN. A FEW DAYS LATER I CALLED TO SEE IF ANY PROGRESS HAD BEEN MADE AND WAS TOLD BY TAYLOR "THE PART HAS DISAPPEARED FROM TRACKING". I ASKED HIM IF THAT MEANT IT HAD BEEN DELIVERED AND WAS POSSIBLY THE PART FOR THE OTHER VEHICLE. HE BASICALLY REPLIED HE HAD NO CLUE. HE SAID WE WOULD JUST HAVE TO WAIT AND SEE, ONCE AGAIN. I'VE BEEN CALLING EVERY TWO OR THREE DAYS SINCE THEN. SOMETIMES HE RETURNS MY CALLS. SOMETIMES HE DOESN'T. I DON'T KNOW WHAT TO DO AT THIS POINT. MY VEHICLE IS A 2010 TOYOTA PRIUS.
NHTSA ID Number: 11359916
Complaint Date: 2020-09-19
Fail Date: 2020-07-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2019
Summary
TRUCK WAS APPROXIMATELY ONE YEAR OLD WITH 13,500 MILES AND WHEN I WOULD START THE TRUCK, WITH THE A/C ON, YOU WOULD GET A STRONG SMELL OF VINEGAR COMING FROM THE VENTS. THE SMELL WOULD GO AWAY AFTER A COUPLE SECONDS. WHILE CLEANING THE TRUCK I REALIZED THE FRONT PASSENGER SIDE FLOOR MAT WAS WET AS WELL. BROUGHT THE TRUCK TO THE DEALERSHIP MULTIPLE TIMES. THEY ORIGINALLY WORKED ON THE A/C AND AFTER SEVERAL VISITS THEY HAD TO CHANGE THE CARPET OF THE TRUCK DUE TO THE DAMPNESS. SAME ISSUES CONTINUED AND I WAS TOLD THEY FOUND A LEAKY DOOR SEAL, WHICH WOULD EXPLAIN THE DAMPNESS ON THE FLOOR, BUT NOT THE SMELL FROM THE VENTS. DEALERSHIP RETURNED THE CAR, WITH THE INTAKE NOT PUT TOGETHER CORRECTLY (PICTURES ATTACHED), AND 48 HOURS LATER THE FLOOR WAS WET AGAIN AND THE SMELL WAS STILL THERE WHEN STARTING THE TRUCK. ISSUES HAVE NOT BEEN RESOLVED AT THIS TIME TIME.
Read More...NHTSA ID Number: 11359915
Complaint Date: 2020-09-19
Fail Date: 2020-09-18
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: COMPASS
Model Year: 2017
Summary
MY 2017 JEEP COMPASS HAS BEEN HAVING DIFFICULTY WITH STEERING/PULLING. THE LEFT LOWER CONTROL ARM AND BALL JOINT WERE FOUND TO BE EXCESSIVELY LOOSE/WORN AT 43,000 MILES. THE BALL JOINT WAS PREVIOUS REPLACED PRIOR TO 24,000 MILES. THIS PART HAS NOW BEEN RECALLED ON 2018 MODELS BUT NOT 2017. THE NEED FOR TWO SUCH REPLACEMENTS ON A CAR WITH 43,000 MILES IS TERRIFYING AND NEEDS TO BE INVESTIGATED.
NHTSA ID Number: 11359914
Complaint Date: 2020-09-19
Fail Date: 2020-03-20
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2019
Summary
THERE IS PLAY IN THE STEERING WHEEL ESPECIALLY AT HIGHWAY SPEEDS (ABOVE 60 MPH) AND THE PROBLEM SEEMS TO BE GETTING WORSE. IT WAS ALWAYS LOSE BUT THE SEVERITY WAS NOTICED ON A 1200 MILE ROAD TRIP AND CONTINUES TO BE AN ISSUE. THIS ISSUE CAUSES THE DRIVER TO CONSTANTLY ADJUST THE STEERING WHEEL AND FEELS LIKE YOU DO NOT HAVE COMPLETE CONTROL OF THE VEHICLE. ALONG WITH THE CONSTANT ADJUSTING, IN ORDER TO GO STRAIGHT THE STEERING WHEEL IS ABOUT A DEGREE OFF FROM CENTER. THIS LOSE STEERING MAKES IT DIFFICULT TO STAY IN THE LANES WHILE DRIVING AND IS A SAFETY HAZARD THAT NEEDS FIXED AND A RECALL NEEDS TO BE ISSUED.
Read More...NHTSA ID Number: 11359913
Complaint Date: 2020-09-19
Fail Date: 2020-09-16
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPEDITION
Model Year: 2014
Summary
HEATER HOSE TO REAR COMPARTMENT UNIT FOUND DAMAGED AND LEAKING DURING ROUTINE INSPECTION, POSING THREAT OF SUDDEN MASSIVE COOLING LEAK WITH NO WARNING. HOSE HAD TO BE REPLACED BY A LABOR INTENSIVE PROCESS OF 5 HOURS SO JOB COST $1,143.
Read More...NHTSA ID Number: 11359912
Complaint Date: 2020-09-19
Fail Date: 2020-09-16
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPEDITION
Model Year: 2014
Summary
IN 2015 LEFT FRONT STRUT FOUND TO BE LEAKING AT 3/3/2015 AT APPROX 10,00 MILES REPLACED UNDER WARRANTY BUT ONLY THAT STRUT.. IN 2016 BOTH REAR STRUTS FOUND LEAKING AT 25,000 MILES. BOTH REPLACED UNDER WARRANTY. 3/3/2019 AT 45,00 MILES RIGHT FRONT STRUT FOUND LEAKING. MECHANIC NOTED OK TO GO TO NEXT OIL CHANGE. (/16/20 RT FRONT STRUT STILL FOUND LEAKING BUT LITTLE PROGRESSION. DECIDED TO WAIT UNTIL 20121 AS NO ACCELERATED TIRE WEAR NOTED OVER THE LAST YEAR. FORD SHOULD HAVE REPLACED ALL STRUTS UNDER WARRANTY WHEN THE LEFT FRONT AND BOTH REARS WERE FOUND LEAKING.. PHOTOS NOT CLEAR TO ME.
NHTSA ID Number: 11359911
Complaint Date: 2020-09-19
Fail Date: 2020-09-18
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2017
Summary
BREAK FAILURE AT LOW SPEEDS DUE TO LACK OF VACUUM FROM A DEFECTIVE VACUUM PUMP
Read More...NHTSA ID Number: 11359910
Complaint Date: 2020-09-19
Fail Date: 2020-07-02
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: GTI
Model Year: 2017
Summary
THERE IS A CONSTANT COOLANT LEAK COMING FROM THE THERMOSTAT HOUSING AND WATER PUMP AREA. IT STARTED AS A SLOW LEAK, EVERY 10,000 MILES OR SO I WOULD HAVE TO TOP IT OFF AND NOW IT HAS GOTTEN TO THE POINT WHERE I HAVE TO FILL IT BACK UP EVERY DAY. LOOKED INTO IT ONLINE AND IT SEEMS THAT NEARLY EVERYONE THAT OWNS THIS CAR HAS THE SAME ISSUE AND EVERYONE'S LEAK COMES FROM THIS AREA.THE LEAK HAPPENS AT ALL TIMES BUT IS GREATLY ACCELERATED WHEN DRIVING AND THE COOLANT SYSTEM IS RUNNING.
Read More...NHTSA ID Number: 11359909
Complaint Date: 2020-09-19
Fail Date: 2020-09-18
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: HIGHLANDER
Model Year: 2019
Summary
2019 TOYOTA HIGHLANDER HYBRID. TODAY EXACTLY ONE YEAR FROM PURCHASE IT STALLED ON A BUSY PUBLIC ROADWAY FOR THE 4TH TIME. WITH THE 4 INCIDENTS IN JUNE, JULY, & SEPT 2020, THE CAR, WITHOUT WARNING 1."POWERED DOWN" ALMOST IMMEDIATELY TO A DANGEROUS SLOW POINT WITH NO ACCELERATION IN RESPONSE TO PRESSING GAS PEDAL IN THE FOLLOWING LOCATIONS: A HIGH TRAFFIC MAJOR URBAN BRIDGE(40MPH); INTERSTATE HIGHWAY(75MPH); COMING INTO BUSY CITY INTERSECTION(5 -10MPH); COUNTRY HIGHWAY (45MPH) 2.POWER STEERING WAS SLOW AND DIFFICULT. 3.MASTER WARNING LIGHT ACTIVATED. AUDIBLE TONE/CONSTANT BEEPING ACTIVATED. "HYBRID SYSTEM MALFUNCTION., PULL OVER TO SAFETY, CALL DEALER, CHECK ENGINE, PCS" , AND MULTIPLE OTHER WARNINGS. 4.WITHIN MOMENTS THE CAR COMPLETELY DIED (BEFORE I COULD SEEK LEGAL AND/OR SAFE PARKING.) SAFE PARKING REQUIRED MULTIPLE ATTEMPTS. IN JULY (ILLINOIS) THE CAR REQUIRED TOWING OFF VERY BUSY INTERSTATE HIGHWAY. ASSESSED AS "NO ISSUES". WITHIN ONE HOUR A MINI-SERIES OF SPUTTERING, CHOKING, STALLINGS IN CITY INTERSECTION, DEALERSHIP THEN KEPT OUR VEHICLE OVERNIGHT. MORE LENGTHY DIAGNOSTICS "THREW" FUEL CODES. BAD GASOLINE? TODAY CAR SHOULD HAVE BEEN TOWED BUT TOYOTA ROADSIDE ASSISTANCE DENIED MY VIN & PHONE# EXISTED IN THEIR DATABASE. HOME DEALERSHIP CONFIRMS I AM, WITHOUT DOUBT, IN DATABASE. DURING HOUR+WAIT FOR ASSISTANCE, DASH CLEARED OF ALL WARNINGS W/ IGNITION. HOME DEALERSHIP ADVISED DRIVING TO CLOSEST DEALERSHIP.5 MILES. MY CAR CURRENTLY SITS IN A MISSOURI TOY. DEALERSHIP W/ FUEL PUMP SUSPECT. I WAS TOLD REPAIRS COULD TAKE UP TO A WEEK. 97 FUEL PUMPS CURRENTLY BACK ORDERED IN PARTS SYSTEM. 20,500 MILES/ALL SERVICE PLAN REQUIREMENTS MET PROMPTLY. I HAVE ALL INSPECTION FORMS/SERVICE RECEIPTS. NO ABILITY TO UPLOAD DOCUMENTS NOW BUT WOULD LIKE TO BE CONTACTED BY NHTSA FOR MORE INFORMATION AND TO SHARE SERVICE DOCUMENTS.
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