Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11359898
Complaint Date: 2020-09-18
Fail Date: 2020-09-17
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2014
Summary
WHILE TRAVELING AT SPEEDS OF 45MPH IN THE CITY THE GEAR SHIFTED INTO NEUTRAL AND THE VEHICLE SHUT OFF AND INFORMED ME TO PUT THE CAR INTO "P" AFTER DOING SO I TRIED TO START THE VEHICLE BUT IT WAS INOPERABLE AND THE MESSAGE "SERVICE THE SHIFTER" APPEARED ON THE DASH WITH ALL LIGHTS ON THE SHIFTER ILLUMINATED
Read More...NHTSA ID Number: 11359897
Complaint Date: 2020-09-18
Fail Date: 2020-05-04
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2018
Summary
BEGAN SMELLING COOLANT (SWEET SMELL), ALTHOUGH COULD NOT FIND LEAK. AT 15,600 MILES (MAY 2020), VEHICLE WAS BROUGHT TO JEEP DLR FOR SERVICE. FOUND SMALL CRACKS IN THE PLASTIC PORTION OF THE RADIATOR. NOW, AT 18,600, THE SWEET SMELL IS BACK. WILL NEED TO TAKE IT BACK IN TO JEEP DLR AGAIN.
NHTSA ID Number: 11359896
Complaint Date: 2020-09-18
Fail Date: 2020-06-16
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 528I
Model Year: 2013
Summary
WHILE DRIVING A MESSAGE OF DRIVETRAIN MALFUNCTION POPS UP ON THE IDRIVE SYSTEM. SPARK PLUGS HAVE BEEN CHANGED ALONG WITH REGULAR OIL CHANGES. HAPPENS OCCASIONALY THEN I SHUT THE CAR OFF AND LOCK THEN UNLOCK AND RESTART. SOMETIMES THE MESSAGE WILL POP BACK UP AND SOMETIMES IT DOES NOT.
Read More...NHTSA ID Number: 11359895
Complaint Date: 2020-09-18
Fail Date: 2018-07-17
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 528I
Model Year: 2013
Summary
CONDENSATION IN HEADLIGHTS, COMMON IN THE VEHICLE WITH NOW FIX. WATER SEEPS THROUGH AND DESTROYS ELECTRONICS, INCLUDING LEVELING, ADJUSTING, AND TURN SIGNALS. EACH TIME IT RAINS IT BECOMES WORSE AND MAKES VISIBILITY DIFFICULT. WHEN THE VEHICLE WAS BOUGHT IT WAS STATED TO THE SALES DEPARTMENT AND WAS TOLD IT IS NO ISSUE. SEEN MANY OTHER 5 SERIES WITH SAME ISSUE.
Read More...NHTSA ID Number: 11359894
Complaint Date: 2020-09-18
Fail Date: 2020-06-12
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ALTIMA
Model Year: 2016
Summary
MY CAR BATTERY WAS LOSE AND I WAS DRIVING AND THE CAR SHUT OFF IN TRAFFIC. I WENT AND POPPED THE HOOD AND NOTICED THAT THE BATTERY WAS LOSE AND I MOVED IT IN PLACE AND THE CAR TURNED ON. UPON ME BEING IN A RUSH TO GET TRAFFIC GOING AGAIN THE HOOD LATCH DIDN'T WORK, AND WHEN. I WENT ON THE HIGHWAY THE HOOD WENT UP TO MY WINDSHIELD AND DAMAGED MY HOOD, CORNER PANELS, SMASHED MY FRONT WINDSHIELD, AND I HAVEN'T FIXED THE HOOD BECAUSE IT'S VERY EXPENSIVE. IT HAPPENED ON THE HIGHWAY. IN THE FAST LANE.
Read More...NHTSA ID Number: 11359893
Complaint Date: 2020-09-18
Fail Date: 2019-07-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: CHARGER
Model Year: 2014
Summary
THE DOOR PANELS HAVE BECOME UNGLUED VERY SIGNIFICANTLY
Read More...NHTSA ID Number: 11359892
Complaint Date: 2020-09-18
Fail Date: 2018-02-24
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CADILLAC
Vehicle/Equipment Model: SRX
Model Year: 2004
Summary
ABOUT A WEEK AFTER I BOUGHT MY 2004 CADILLAC SRX, IT STARTED JERKING AND MAKING A LOUD CLICKING OR POPPING SOUND, LATER FOUND OUT THAT A FEW SPROCKETS INSIDE THE TRANSFER CASE HAD BROKE OFF AND THE CHAIN? WAS SLIPPING. THIS WAS THE REAR, THE CARLOTS MECHANIC FIXED IT, THEN THE BATTERY AND ALTERNATOR HAD TO BE REPLACED AND THE THROTTLE BODY INTAKE HAD TO BE OPENED AND CLEANED BECAUSE IT WASNT OPENING LIKE IT IS DESIGNED TO DO, AND SO THE EXHAUST WAS GETTING TRAPPED IN THE EXHAUST MANIFOLD. ONE SUMMER DAY IN TRAFFIC IT CUT OFF ALL POWER, WE ENDED UP GETTING IT STARTED AGAIN TO GET OUT OF THE ROAD, AND IT GOT US BACK HOME, THAT WAS A YEAR AGO AND IT HASNT RAN SINCE. ALSO IF YOU HAD TRACTION CONTROL TURNED ON, THE ABS WOULD APPLY THEMSELVES WHICH SOMETIMES FELT UNSAFE. ALWAYS GOT AN ERROR MESSAGE ON THE SCREEN SAYING TO SERVICE THE STABLITRAX SYSTEM OR TO REPAIR THE TRACTION CONTROL AND THE TIRE THINGS THAT TELL YOU HOW MUCH AIR IS IN EACH TIRE, WE HAD 1 THAT DIDNT REGISTER AT ALL. THE SUNROOF SHADE WAS SHUT WHEN I BOUGHT IT AND IN TRAFFIC IT SPRUNG OPEN FAST AND LOUD AND IT WAS A SCARY SITE WHEN YOU HAVE CHILDREN IN THE BACKSEAT AND YOUR IN HEAVY TRAFFIC. THIS VEHICLE NEEDS SEVERAL RECALLS ISSUED AND FIXED, SO MANY HAVE REPORTED THE SAME ISSUES OVER AND OVER, SOME LIFE THREATENING AND NO ONE HAS DONE ANYTHING TO HELP THESE PEOPLE, IF LIKE ME LOW INCOME THEY DONT WANT TO GO THRU BUYING ANOTHER CAR THEY WANT THEIR CADILLAC SRX FIXED SO THEY CAN ACTUALLY GET USE OF WHAT THEY PAID FOR. THE CAR LOT TOLD ME TO USE UNLEADED GASOLINE BUT THE BOOK SAYS TO USE PREMIUM, CAN GM CLEAR THIS UP PLEASE!!
NHTSA ID Number: 11359891
Complaint Date: 2020-09-18
Fail Date: 2020-09-18
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2013
Summary
PERIODICALLY LOSING BRAKE PRESSURE CAUSING THE BREAK PEDAL TO GO DOWN THE FLOOR WITH NO BREAKING ACTION. NEED TO PUMP THE BREAK IN ORDER TO STOP. PLENTY OF BRAKE FLUID.
NHTSA ID Number: 11359890
Complaint Date: 2020-09-18
Fail Date: 2020-09-18
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: VOLT
Model Year: 2017
Summary
MY 2017 CHEVY VOLT IS EXPERIENCING A "SHIFT TO PARK" MALFUNCTION. THE CAR CAN NOT BE SHIFTED OUT OF PARK. BEFORE REACHING THIS EVENT, WHEN TURNING THE CAR OFF THE MESSAGE "SHIFT TO PARK" APPEARED ON THE MESSAGE SCREEN. THIS HAPPENED ON SEVERAL CONSECUTIVE DAYS BEFORE THE CAR WOULD NOT SHIFT OUT OF PARK. THESE EVENTS OCCURRED WHEN THE CAR WAS PARKED AND STATIONARY.
Read More...NHTSA ID Number: 11359889
Complaint Date: 2020-09-18
Fail Date: 2020-09-18
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: MUSTANG
Model Year: 2013
Summary
I BOUGHT A USED 2013 V6 FORD MUSTANG USED IN AUGUST 2019. ALMOST SINCE THE BEGINING I'VE HAD A PROBLEM WITH IT STALLING OUT. THE ENGINE ITSELF DOESN'T STOP RUNNING BUT THE CAR LOSES ACCELERATION AND IT DOES NOT ACCELERATE WHEN THE GAS IS PRESSED. THIS HAS MOSTLY HAPPENED WHEN THE CAR IS IN MOTION BUT HAS ALSO HAPPENED WHEN NOT MOVING. IT HAS HAPPENED MOSTLY WHILE ON CITY STREETS. THIS HAS TODAY I HAD A PROBLEM WITH THIS AND THE CHECK ENGINE LIGHT CAME ON. I PUT A CODE READER ON THE PORT AND RECEIVED THE CODE "P2111 THROTTLE ACTUATOR CONTROL SYSTEM STUCK OPEN." I BELIEVE THIS IS THE SAME PROBLEM THAT WAS ALLEGED WITH THE 2005-2012 FORD ESCAPE VEHICLE. HTTPS://WWW.NCCONSUMER.ORG/NEWS-ARTICLES/FORD-ISSUES-EXTENDED-WARRANTY-TO-COVER-THROTTLE-BODY-ASSEMBLIES.HTML
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