Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11359928
Complaint Date: 2020-09-19
Fail Date: 2020-01-04
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: MERCURY
Vehicle/Equipment Model: MARINER
Model Year: 2010
Summary
ON MY DASH IT'S SAYS "POWER ASSIST FAULT" I'VE DONE SOME RESEARCH AND IT SEEMS THERE HAVE BEEN TONS OF THESE MERCURY'S RECALLED BECAUSE OF THE POWER ASSIST FAULT GOING OUT AND VEHICLES LOOSING CONTROL OF THERE VEHICLES. MY VEHICLE IS A FEW MONTHS SHY IF MEETING THE DATE IN WHICH THESE MERCURY'S WERE RECALLED. I THINK IT'S A HUGE SAFETY RISK. AND BEINGS IN A SINGLE MOTHER OF 2 LITTLE GIRLS I THINK MAYBE MY MERCURY SHOULD BE FIXED. MINE IS LEGIT MESSED UP. I CAN BARLEY TURN IT. THE POWER STEERING IS ALL JACKED AROUND AND ITS CAUSING OTHER ISSUES. SUCH AS NOT MY CAR NEEDS ALIGNED. I WANTED TO KNOW HOW COME MINE IS MESSED UP BUT BECAUSE OF JUST A FEW MONTHS MINE DOESN'T HAVE THE RECALL. PLEASE HELP ME KEEP MY KIDS SAFE. THANK YOU I'M LOCATED IN SCOTTSVILLE KY 42164
NHTSA ID Number: 11359927
Complaint Date: 2020-09-19
Fail Date: 2020-04-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2009
Summary
FIRST GEAR POP OUT
Read More...NHTSA ID Number: 11359926
Complaint Date: 2020-09-19
Fail Date: 2020-09-19
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-250
Model Year: 2006
Summary
DEATH WOBBLE WHILE ON FREEWAY GOING 45 + MPH
Read More...NHTSA ID Number: 11359925
Complaint Date: 2020-09-19
Fail Date: 2020-07-07
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2013
Summary
TWO CRACKS (6 INCHES OR LONGER) HAVE APPEARED ON THE PASSENGER SIDE DASHBOARD (AROUND THE "AIR BAG" INDICATION ON THE DASH). I AM VERY CONCERNED THIS WILL COMPROMISE THE DEPLOYMENT OF THE AIR BAG IF NECESSARY. A FORMAL COMPLAINT (CASE#17284937) WAS LOGGED IN BY HYUNDAI, BUT NO REMEDY WAS GIVEN.
NHTSA ID Number: 11359924
Complaint Date: 2020-09-19
Fail Date: 2020-05-16
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2008
Summary
ALRIGHT I HAVE A 2008 JEEP WRANGLER SAHARA JK. AUTOMATIC TRANSMISSION 2DOOR SOFT TOP. AND I HAVE NOTICED ON SEVERAL OCCASIONS WHEN THERE IS WET CONDITIONS ON ANY CURVY ROAD THAT WHEN SLOWING DOWN TO TAKE A CURVE TO THE RIGHT WITH THE TRACTION CONTROL ON THE TRANSMISSION WILL DOWN SHIFT AND CAUSE THE BACK TIRES TO SPIN AND LOSE TRACTION WHICH INTURN SENDS THE [XXX] END SIDEWAYS. AND IT DOES IT BOTH UP AND DOWN HILL AND PRETTY MUCH ONLY ON RIGHT TURNS THE PASSENGER SIDE WHICH PUTS THE DRIVER SIDE REAR END INTO THE ONCOMING TRAFFIC LANE A LITTLE. AND I TRULY BELIEVE IF IT WAS A YOUNG DRIVER OR ANYONE THAT HASN'T DROVE ANYTHING WILDLY BEFORE IN THERE LIFE IT COULD CAUSE A BAD ACCIDENT. BUT IF YOU TURN THE TRACTION CONTROL OFF IT DON'T DO IT IS BAD IF AT ALL. WHICH MAKES ME THINK IT'S WIRING OR THE COMPUTER AN ELECTRICAL PROBLEM. I'VE HAD IT HAPPEN ON BACK ROADS AND MT ROADS EVEN TURN ON THE INTERSTATE RAMP. ANY ROAD WHERE YOU REMAIN IN MOTION WITH A DECENT CURVE TO THE RIGHT. ALOT ON THIS WINDING MT ROAD OVER THE RIDGE TO THE NEXT TOWN. IT'S CALLED JOPPA MOUNTAIN. AND IT SIDESTEPS WITH YOU THERE LIKE IT HAS ME QUITE A FEW TIMES, AND YOU ARE NOT ON YOUR GAME IT COULD GET REAL BAD REAL FAST BECAUSE THAT ROAD WINDS BACK AND FORTH ALL THE WAY UP AND BACK DOWN WITH STRAP DROP OFFS THAT YOU WOULD BE PRAYING FOR A TREE TO STOP YOU. ALWAYS WHEN TURNING RIGHT AND SLOWING DOWN WITH THE TRACTION CONTROL ON. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ID Number: 11359923
Complaint Date: 2020-09-19
Fail Date: 2020-09-18
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2015
Summary
HEADREST DEPLOYED WITHOUT ANY ACCIDENT WHILE VEHICLE IS PARKED.
Read More...NHTSA ID Number: 11359922
Complaint Date: 2020-09-19
Fail Date: 2020-07-01
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: TACOMA
Model Year: 2020
Summary
WHILE DRIVING AND APPLYING MY BRAKES THEY DO NOT ALWAYS SEEM LIKE THEY ARE GOING TO STOP ME IN TIME. SOMETIMES IT FEELS LIKE THE BRAKE IS GRABBING AND THE STOP IS JERKY AND NOT SMOOTH. ON A COUPLE OF OCCASIONS WHILE DRIVING WITH CRUISE CONTROL ON I APPLIED THE BRAKE PEDAL BUT AS SOON AS I TOOK MY FOOT OFF THE BRAKE THE VEHICLE SPED UP ON IT'S OWN TO RESUME PREVIOUS SPEED SO IT APPEARS THE CRUISE CONTROL DID NOT DISENGAGE WHEN BRAKE WAS APPLIED. I FIRST NOTICED A BRAKING ISSUED WHEN I STARTED DRIVING THE VEHICLE IN JULY 2020. THOUGHT PERHAPS I JUST HAD TO BECOME ACCUSTOMED TO THE BRAKING SYSTEM. THIS IS NOT THE CASE AND IT HAS BEEN HAPPENING THE PAST 2 1/2 MONTHS THAT I'VE OWNED IT. THE PROBLEM PERSISTED SO I TOOK IT TO TOYOTA SERVICE DEPT TO BE LOOKED AT. MY VEHICLE WAS PURCHASED NEW FROM DEALERSHIP AND NOW HAS ABOUT 3500 MILES ON IT. I TOOK MY VEHICLE TO SERVICE DEPT IN GETTLE TOYOTA ON CORTEZ RD IN BRADENTON FL ON 9/18/20 AND THEY SAID BASICALLY "IT'S THE NATURE OF THE BEAST. THEY TESTED IT AND THOUGHT AT FIRST THE BRAKES SEEMED REALLY SENSITIVE BUT THEN COMPARED IT TO A TEST DRIVE OF ANOTHER VEHICLE ON THE LOT AND DETERMINED THAT'S JUST HOW THE TRUCK IS. I AM NOT CONVINCED THAT THE VEHICLE IS SAFE. AFTER SPENDING OVER $40,000 ON A TRUCK I'D LIKE TO FEEL SAFE. ALWAYS THOUGHT TOYOTA STOOD BEHIND THEIR PRODUCTS BUT NOW NOT SO SURE. IF YOU CAN LOOK INTO THIS SAFETY CONCERN, I WOULD APPRECIATE IT.
NHTSA ID Number: 11359921
Complaint Date: 2020-09-19
Fail Date: 2020-09-05
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: TELLURIDE
Model Year: 2020
Summary
I RECENTLY HAD TAKEN MY FIRST ROAD TRIP IN MY NEW VEHICLE AND WAS TRAVELING ON THE HIGHWAY. A ROCK HIT THE WINDSHIELD AND CAUSED A CRACK TO GO FROM ONE SIDE OF THE WINDSHIELD TO THE OTHER SIDE. I HAVE NEVER SEEN A WINDSHIELD CRACK SO EASILY ON A VEHICLE. I CONTACTED MY INSURANCE COMPANY. I SHOULD NOT HAVE HAD TO PAY $500 TO REPLACE A WHOLE WINDSHIELD WHEN I HAVE NOT HAD THE CAR FOR LONG AT ALL. I LOVE THE VEHICLE BUT IF THIS IS SOMETHING I HAVE TO LOOK FORWARD TO THEN I'M NOT SURE ABOUT THAT. KIA SHOULD LOOK INTO THIS ISSUE.
NHTSA ID Number: 11359920
Complaint Date: 2020-09-19
Fail Date: 2020-09-18
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2020
Summary
ENGINE COOLANT SMELL AFTER DRIVING. DOESNT MATTER HOW LONG I DROVE, 10 MINUTES OR 6 HOURS, SMELL IS THERE. SMELL IS SRONGER FROM DRIVER SIDE. DEALERSHIP TOLD ME IT JUST DOES THAT! THAT THEY LET SIT IN THE PARKING LOT RUNNING FOR AN HOUR AND THERE WAS NO LEAK. IT ONLY HAS 10K MILES ON IT. IT SHOULDN'T REEK OF HOT COOLANT AT ALL! IT HAPPENS EVER TIME I DIVE THE CAR. MOST RECENT 9/18/2020
Read More...NHTSA ID Number: 11359919
Complaint Date: 2020-09-19
Fail Date: 2020-09-17
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: TOWN AND COUNTRY
Model Year: 2015
Summary
ON9/16/2020 NOTED A HIGH PITCHED WHINE STARTED WHEN BACKING OUT OF DRIVEWAY AND CONTINUED ON THE HIGHWAY APPROXIMATELY 25 MILES TO WORK. AFTER WORK, THE CHECK ENGINE LIGHT CAME ON AND WITHIN 1-1.5 MILES ON LOCAL SIDE STREETS FROM MY WORK, THE CAR BEGAN HAVING TROUBLE WITH ACCELERATION AND BOGGING. I WAS ABLE TO PULL INTO A LOCAL GARAGE. THANKFULLY, I DID NOT TAKE THE HIGHWAY OR THIS WOULD HAVE BEEN DISASTROUS. 9/17/2020 THE SERVICE GARAGE HAD IDENTIFIED NEED TO REPLACE TRANSMISSION. IT ONLY HAS 74000 MILES ON IT AND OUT EXTENDED WARRANTY EXPIRED RECENTLY. THE DAY PRIOR TO THIS HAPPENING, A WINDOW MOLDING SUDDENLY FLEW OFF OUR DRIVERS SIDE WHILE ON THE HIGHWAY.
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