Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11359908
Complaint Date: 2020-09-19
Fail Date: 2020-05-25
Manufacturer’s Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2020
Summary
THIS IS THE SECOND TIME I HAVE THIS COMPLAINT . AFTER 1 TO 3 DAYS THAT THE CAR IS NOT DRIVEN THE BATTERY GOES DEAD . THE BATTERY VOLTAGE READS 12.00 I HAVE HAS TO PURCHASE 2 NEW BATTERIES FROM TOYOTA TOYOTA SAYS THIS IS NORMAL PLEASE HELP THIS TIME IS THE NHTSA JUST ANOTHER PAWN FOR PRESIDENT TRUMP TO SLILENCE
NHTSA ID Number: 11359907
Complaint Date: 2020-09-19
Fail Date: 2020-09-14
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: VOLT
Model Year: 2017
Summary
AS I WAS DRIVING I RECEIVED A MESSAGE ON THE DRIVER INFO CENTER TO SHIFT IN PARK AND I LOST ACCELERATION WHILE DRIVING. PULLED OFF TO THE SHOULDER CONTACTED ONSTAR TO GET VEHICLE TOWED TO NEARBY DEALER. WAS PUSHED BY TWO POLICE OFFICERS TO GET OFF THE SIDE OF THE ROAD ON THE TWO LANE HIGHWAY. ONCE TOWED TO DEALERSHIP THE TOW DRIVER SAID I HAVE DRIVE AND REVERSE CAPABILITY AGAIN WHICH I DIDN'T HAVE WHILE PUT ON TOWER. AS I WAS STOPPED ON SIDE OF ROAD MY DRIVER INFO CENTER STATED PROPULSION POWER IS REDUCED SO I COULDN'T DRIVE OR REVERSE. CHECK ENGINE WAS ON THAT NIGHT AND THAT MORNING. AT THE DEALERSHIP, NO CODES COULD BE READ BECAUSE CHECK ENGINE LIGHT WENT AWAY.
Read More...NHTSA ID Number: 11359906
Complaint Date: 2020-09-19
Fail Date: 2020-09-18
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: MERCEDES-BENZ
Vehicle/Equipment Model: E350
Model Year: 2009
Summary
I AM HAVING AN ISSUE WITH MY E350 (09), EVERY TIME I FILL UP MY TANK I CAN SMELL THE GAS. I DON'T SMELL IT INSIDE THE CAR BUT OUTSIDE THE CAR AND IT IS STRONG. IT IS REALLY STRONG THAT YOU THOUGHT THE GAS SPILLED. ONCE THE GAS GOES DOWN TO LIKE 3/4 OF A TANK THE ODOR WILL BE GONE. I TRIED TRACING WHERE THE GAS ODOR IS COMING FROM AND I THINK IT IS UNDER THE FENDER ON THE REAR DRIVER SIDE.
Read More...NHTSA ID Number: 11359905
Complaint Date: 2020-09-18
Fail Date: 2020-09-18
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: RAV4
Model Year: 2020
Summary
DARK SMOKED BORDER WINDOW VENT PROTECTOR IS UNSTICK. .SO THE PASSENGER DARK SMOKED WINDOW VENT PROTECTOR IS BROKEN.THE GLUE IS NOT WORKING WELL.
Read More...NHTSA ID Number: 11359904
Complaint Date: 2020-09-18
Fail Date: 2019-11-20
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: SIERRA 1500
Model Year: 2019
Summary
TRANSMISSION SHIFTING ROUGH TRANSMISSION SHIFTING DELAY DEALER COMPANY SAYS TRANSMISSION NEEDS AN UPDATE BUT THEY DON'T HAVE THE PROGRAM
Read More...NHTSA ID Number: 11359903
Complaint Date: 2020-09-18
Fail Date: 2020-09-17
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: AVENGER
Model Year: 2012
Summary
THE CAR RANDOMLY DIES AND JUST SHUTS OFF. VEHICLE HAS SHUT OFF BOTH WHILE BEING STATIONARY AND ON THE ROAD.
Read More...NHTSA ID Number: 11359902
Complaint Date: 2020-09-18
Fail Date: 2020-09-18
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-250
Model Year: 2015
Summary
FORD DEATH WOBBLE 2015 F250 HAS 80200 MILES, I RAN OVER A BRIDGE EXPANSION JOINT ON I-40 ROAD WAS A STRAIGHT SECTION IN TN MY SPEED OF 74 MILES PER HOUR, (CRUISE CONTROL) AFTER DRIVING 11 HRS AND ONLY 50 MILES FROM HOME. I HIT THE TYPICAL HIGHWAY BUMP AND THE FRONT OF THE TRUCK TOOK OFF VIOLENTLY SHAKING LEFT AND RIGHT BOUNCING UP AND DOWN ALL AT THE SAME TIME! JUMPING BRAKES STEERING FOR THE ROAD SHOULDER WASN'T SURE THE STEERING WAS EVEN WORKING I ALMOST CAUSED AN ACCIDENT SLOWED DOWN FROM 74 TO 50 FRONT WHEELS AND STEERING RETURNED TO NORMAL TRUCK ISN'T SAFE FOR TRAVEL.
NHTSA ID Number: 11359901
Complaint Date: 2020-09-18
Fail Date: 2020-09-14
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2017
Summary
MY 2017 HYUNDAI SONATA WITH THE 2.4L GDI ENGINE ONLY HAS 14,689 MILES AS OF TODAY 18 SEPTEMBER 2020. IT IS CONSUMING TOO MUCH OIL AND COOLANT. MY ENGINE OIL IS ABOUT 1 1/2 QUARTS LOW, WITH NO OIL LEAKS. I HAD THE OIL CHANGED AT 12,600 MILES. ALSO, COOLANT IS AT LOW LEVEL AND I HAVEN'T DRIVEN CAR MUCH SINCE APRIL 2020 DUE TO COVID-19 SHUT DOWN. NO COOLANT LEAKS ANYWHERE AROUND THE ENGINE, HOUSING OR INSIDE. I CANNOT FIGURE WHY THE OIL AND COOLANT ARE LOW. MY LAST SCHEDULED MAINTENANCE INCLUDED OIL AND FILTER CHANGE AS WELL AS TOP OFF ALL FLUIDS.
NHTSA ID Number: 11359900
Complaint Date: 2020-09-18
Fail Date: 2020-09-18
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2018
Summary
'SERVICE SHIFTER' LIGHT HAS COME ON THE DASH SEVERAL TIMES. STARTING AT 26,000 MILES. HAVE TAKEN IT SEVERAL TIME TO CROWN CHRYSLER DOGE JEEP IN CHATTANOOGA TENNESSEE FOR THEM TO TELL ME IT'S ONLY THE BATTERY. THIS BATTERY HAS BEEN REPLACED AND THIS ISSUE IS STILL OCCURRING. TONIGHT, SEPTEMBER 18, 2020, MY JEEP CHEROKEE NOTIFIED SERVICE SHIFTER THE. SLAMMED THE EBRAKE ON WHILE GOING 55. THIS IS A MAJOR SAFETY ISSUE AND THE DEALERSHIP KEEPS STATING NOTHING IS WRONG. I HAVE ALSO HAD ISSUES WITH AFTER PUSHING THE 'BUSH TO START' BUTTON 'TO CUT THE CAR OFF,' THE BUTTON STATES THE CAR IS OFF, BUT YET THE ENGINE IS STILL RUNNING. I NO LONGER WANT THIS 2018 JEEP CHEROKEE DUE TO IT BEING A SAFETY ISSUE.
NHTSA ID Number: 11359899
Complaint Date: 2020-09-18
Fail Date: 2019-10-27
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: PATHFINDER
Model Year: 2017
Summary
OCTOBER 2019, I NOTICED A LOUD CLANKING NOISE ON OUR 2017 NISSAN PATHFINDER. I DO NOT LIVE NEAR DEALERSHIP, SO WE CALLED AND DESCRIBED SYMPTOMS. THE SERVICER REPORTED THAT WHILE HE COULDN'T DIAGNOSE WITHOUT SEEING THE VEHICLE, GUESSED OUR RADIATOR FAN NEEDED REPLACED DUE TO BEING A COMMON PROBLEM, NOT UNDER WARRANTY AT APPROXIMATELY 65K ($1800 EST.) COOLING FAN REPLACED BY LOCAL MECHANIC FOR APPROXIMATELY $600 WITH AN AFTERMARKET PART. THIS FAN IS IMPERATIVE IN KEEPING THE TEMPERATURE REGULATED AND CAN CAUSE FURTHER DAMAGE AND SAFETY CONCERNS. WHICH LEADS ME TO MY NEXT COMPLAINT. SUMMER 2020. I TAKE MY PATHFINDER TO MY MECHANIC (BRAKES, TIRES, OIL CHANGE). UPON PICK-UP, HE INFORMS OF GRITTY OIL THAT HE HAS NEVER NOTED IN PREVIOUS OIL CHANGES AND RECOMMENDS I CHANGE IT AGAIN, BEFORE MY ROUTINE 3-5K. I TAKE IT BACK A MONTH LATER, AUGUST 2020 FOR INSPECTION, OILED CHANGED AGAIN. WITHIN THE NEXT FEW WEEKS MY CHECK ENGINE LIGHT TURNS ON. THE CODE IS READING A FUEL PRESSURE TEMP SENSOR. MECHANIC IS UNABLE TO LOCATE PART, EVEN FROM DEALERSHIP. I BEGIN HAVING ISSUES WITH ENGINE SURGING WHILE DRIVING/IDLING, RATTLING ENGINE, STALLING AT LIGHTS, ISSUES STARTING INCLUDING HESITANCY FOLLOWED BY REVVING. OVER TWO WEEKS, I WAS EXPERIENCING INTERMITTENT FLASHING INDICATOR LIGHTS. NO MECHANIC, AUTO PARTS WAS ABLE TO FIND A CODE. I CALLED MY CLOSEST DEALERSHIP THE LAST WEEK OF AUGUST AND RECEIVED AN APPOINTMENT FOR 9/14, 3 WEEKS AWAY. I GREW CONCERNED WITH MY FAMILIES SAFETY EACH DRIVE AND BEGAN REACHING OUT TO OTHER DEALERS (2+ HRS AWAY). MY PATHFINDER WAS TAKEN TO A DEALER 9/4/20. DIAGNOSED WITH TIMING CHAIN, GUIDE, TENSIONER ISSUES. ESTIMATE $3100. IT HAS BEEN THERE 2 WEEKS TODAY AND THEY ARE STILL UNABLE TO GET PARTS NEEDED FOR REPAIR AND ARE UNABLE TO DETERMINE WHEN THIS WILL HAPPEN. MY FAMILIES ONLY VEHICLE, LESS THAN 3 YEARS OLD, 75,000 MILES. NISSAN REFUSES TO HELP AT ALL.
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