Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11750896
Complaint Date: 2026-07-16
Fail Date: 2026-07-16
Manufacturer Name: Toyota
Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: 4RUNNER
Model Year: 2018
Summary
Odometer Fraud. The contact purchased a 2018 Toyota 4Runner. The contact discovered that there was a mileage discrepancy per a Carfax report. The vehicle was a dealer sale. At the time of the purchase, the vehicle mileage was 65,862. However, the Carfax report indicated that the mileage was 61,000 in April 2022; 90,000 in February 2023; and 54,000 towards the end of the month in February 2023. The contact stated that the current approximate mileage was 86,000.
NHTSA ID Number: 11750895
Complaint Date: 2026-07-16
Fail Date: 2026-06-02
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2012
Summary
Just had another incident where driving along about 30mph and all of a sudden vehicle slams into first gear from 4th gear. Luckily neither I or my dog was injured. And also lucky that another vehicle wasn’t following closely as this safety issue could easily cause a rear end collision. I have reported this to Ford customer support and their corporate office. This is a safety defect from years ago that wasn’t fixed from 2 other recalls. There are a lot of Ford F150 owners from many different gens and years now once again having this same dangerous issue. Ford refuses to my 012 F150 and says they closed the recall in 2019 and now address it as a Customer Service Program which they then put a ten year warranty/150k miles on. Well that might’ve been fair but they backdated that warranty to when truck was originally sold- well that unfair and unethical attempt to make trucks from 2015 and older pay for the lead frame replacement and updated software correction… I’ve heard it costs $1300 and up depending on which Ford Dealership is used. Now to add to their unfair and costly solution out of the blue they have decided to cover 2014 trucks on a new safety recall. Why not cover all 12th generation F150s experiencing this dangerous issue? Why are us 012 and 013 affected owners being discriminated against??Please investigate this sneaky, haphazard program for me. I just tried again to drive my truck but after driving 2 miles and shutting truck off then starting and driving it goes backfrom 3rd to first gear. Please advise . Ford has now issued at least 3 different recalls since 2015 and none of them have been a permanent, safe solution.
NHTSA ID Number: 11750894
Complaint Date: 2026-07-16
Fail Date: 2026-07-11
Manufacturer Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: HIGHLANDER
Model Year: 2022
Summary
The fender liner detached and was getting caught up in the tire, I had to pull it out and then it was dragging on the ground. It was hard to turn because it was getting under the tire. Finally, one was pulling into my driveway and I felt a bump. I thought I’d ran over something, it was the fender liner underneath the truck. These liners are made of terrible materials. I never had a problem with one until this truck.
Read More...NHTSA ID Number: 11750893
Complaint Date: 2026-07-16
Fail Date: 2026-07-01
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: TRANSIT CONNECT
Model Year: 2023
Summary
I am writing to report a serious safety concern involving our 2023 Ford Transit Connect (VIN [XXX]) van that resulted in an unintended vehicle movement and collision. While the incident resulted in only minor property damage and a minor injury, we believe the circumstances warrant review due to the potential for a much more severe outcome. The vehicle had been exhibiting operational issues prior to the incident. Employees reported that it was running and shifting noticeably rough and, after being parked, would not move when placed in either Drive or Reverse. The engine RPM would increase to approximately 2,000 RPM with throttle input but the vehicle remained stationary. The following witness statements document the sequence of events: Witness #1: [XXX] started the van to verify whether the issue from the previous day remained. The van still would not move. He placed the transmission in Neutral, turned the engine off, and we were able to push the van by hand. Based on this, he concluded the brakes were not preventing the vehicle from moving. He then reached into the van and restarted the engine. Immediately upon startup, the van accelerated forward unexpectedly at a high rate of speed, jumped the curb, and struck the hangar wall. [XXX] attempted to stop the vehicle, and I also attempted to intervene, but the event occurred so quickly that neither of us was able to prevent the collision. Witness #2: I went to the van to diagnose the reported issue. I had been informed the van had been running and shifting roughly before it was parked and would no longer move afterward. I started the vehicle while it was in Park and attempted to engage both Reverse and Drive, confirming that it would not move. The engine RPM increased to approximately 2,000 RPM with throttle input and remained elevated. I then shut the engine off and placed the transmission in Neutral with the ignition in the Run position to determine whether the vehicle would roll. It rolled f INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
NHTSA ID Number: 11750892
Complaint Date: 2026-07-16
Fail Date: 2026-04-17
Manufacturer Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: PALISADE
Model Year: 2022
Summary
On April 17, 2026, while driving my 2022 Hyundai Palisade with approximately 167,000 miles, the vehicle suddenly lost engine power and was unable to maintain normal driving speed. The sudden loss of propulsion created a safety risk because the vehicle could no longer operate normally in traffic. I was able to move the vehicle out of traffic, but it would not restart. I also observed white smoke coming from the engine compartment. The vehicle was towed to Matt Bowers Hyundai Slidell, an authorized Hyundai dealership, where it remains and is available for inspection upon request. The dealership has inspected the vehicle and advised that the engine needs to be replaced. The exact internal component that failed and the final cause of the engine failure remain under review by Hyundai. I do not recall any warning lamps or messages before the sudden failure. The timing of any prior symptoms is UNKNOWN. The vehicle had been maintained through authorized Hyundai dealerships. On December 29, 2025, a Hyundai dealership replaced the oil filter housing because of an oil leak and performed a synthetic oil and oil filter change. On March 11, 2026, approximately five weeks before the failure, the dealership performed another oil and oil-filter change and a multipoint inspection. I am reporting this incident because the sudden loss of engine power while driving, the inability to restart, and the smoke from the engine compartment created a serious safety concern. The vehicle remains disabled and available for further inspection.
NHTSA ID Number: 11750891
Complaint Date: 2026-07-16
Fail Date: 2025-08-04
Manufacturer Name: General Motors, LLC
Vehicle Make: CADILLAC
Vehicle Model: CT5
Model Year: 2020
Summary
The left passenger door will not open manually nor with key fob. It has caused me to not allow back seat passengers including grand children for fear if necessary to get out in an emergency and I am left to wonder if the driver door will go into lock position during a collision and that would be life threatening. I tried holding the lock and unlock at the same time for 3sec and that didn’t work. The dealership said it would cost around $800 or more to take the door off and try to find the problem and I would probably have to get a new door and try to match the paint. I really need help with this issue because I have less than 20,000 miles on my car. I have seen online that there’re many people dealing with this problem being it the back doors and some the front. These cars cost the customers a lot of money when purchasing them. I would greatly appreciate the issue being reviewed for recall repairs. Thanks
Read More...NHTSA ID Number: 11750890
Complaint Date: 2026-07-16
Fail Date: 2026-07-16
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2020
Summary
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. There was an abnormal sound coming from the vehicle. No warning lights were illuminated. The vehicle was towed to an independent mechanic and was diagnosed with powertrain unit failure. The contact was informed that the powertrain unit needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,173.
NHTSA ID Number: 11750889
Complaint Date: 2026-07-16
Fail Date: 2026-07-01
Manufacturer Name: Mazda Motor Corp.
Vehicle Make: MAZDA
Vehicle Model: MAZDA3
Model Year: 2011
Summary
The contact owns a 2011 Mazda Mazda3. The contact stated that while operating the vehicle, the front driver’s side seat wobbled and was unsecured. The vehicle was taken to the local dealer, who determined that the front driver’s side seat lifter link was inoperable and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 17V082000 (SEATS). The contact stated that the vehicle had experienced the failure listed in the recall. Additionally, the contact stated that the dashboard was melted and warped. The contact was concerned that the front air bags would not properly deploy due to the warped dashboard housing in the front driver and passenger side air bags. The failure mileage was 167,850.
NHTSA ID Number: 11750888
Complaint Date: 2026-07-16
Fail Date: 2024-10-01
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V
Model Year: 2024
Summary
The backup camera is in black and white and very washed out. It is very difficult to make out details and has caused several near misses. The issue is especially bad at night. The camera is essentially non-functional and represents a safety issue. This has been the case since purchasing the vehicle in 2024. The Honda CRV 2024 was not included in the recent recall for backup camera issues on other Honda models. The dealership knows it is an issue yet continues to tell me they have no solution.
NHTSA ID Number: 11750887
Complaint Date: 2026-07-16
Fail Date: 2026-03-01
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SORENTO
Model Year: 2021
Summary
I am filing this complaint regarding my 2021 Kia Sorento, which has suffered a serious transmission failure. The vehicle is displaying diagnostic code P0741, indicating a torque converter clutch malfunction. The transmission slips, shifts harshly, hesitates during acceleration, loses power unexpectedly, and has become unsafe to drive. The vehicle is available for inspection upon request.This defect has put my safety and the safety of others at risk. On several occasions the vehicle failed to respond properly when accelerating, including while entering highways and driving in traffic. The hesitation and sudden loss of power created fear and anxiety because I could not trust the vehicle to move when needed to avoid a dangerous situation. The problem has been reproduced and confirmed by a repair facility, and the symptoms are consistent with a transmission torque converter clutch failure. I also contacted Kia and provided the vehicle information. Kia informed me that they would not repair the vehicle because it has exceeded 100,000 miles and that the recall or warranty extension had expired. However, my vehicle is experiencing the same transmission-related symptoms reported by many other Kia owners.I never received any recall notification because I purchased the vehicle from a dealership as the second owner. Had I been properly notified, I would have taken the vehicle in for inspection much earlier. It is extremely frustrating and financially devastating to be denied assistance solely because of mileage when the failure appears to be related to a known transmission defect.Before the failure, the check engine light illuminated and code P0741 appeared. Prior to that warning, the vehicle had already shown delayed shifting, slipping, hesitation, rough gear changes, and loss of power, which became progressively worse.This situation has caused significant emotional stress, anxiety, and financial hardship. I am requesting a full investigation and a fair resolution from kia.
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