Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11750917
Complaint Date: 2026-07-16
Fail Date: 2025-12-25
Manufacturer Name: Chrysler (FCA
US, LLC)
Vehicle Make: DODGE
Vehicle Model: CHARGER
Model Year: 2017
Summary
The contact owns a 2017 Dodge Charger. The contact stated that while driving at various speeds, the vehicle was making a clunking sound. The dealer was contacted, and the vehicle was diagnosed, and it was determined that the rear draft shaft center bearing was not moving freely as the front shaft. The dealer informed the contact that the vehicle was not under recall and could not be repaired free of charge. The vehicle was not repaired. The contact stated that the VIN should have been included in NHTSA Campaign Number: 18V281000 (Power Train); because of the similarities in the failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 87,628.
NHTSA ID Number: 11750916
Complaint Date: 2026-07-16
Fail Date: 2026-07-09
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 1500
Model Year: 2013
Summary
My steering completely locked up after driving for 2 mins. I could have crashed and killed myself or someone else. I had my truck towed to dealership lewis chrysler in fayetteville, arkansas 72704. They said i need to replace my REPLACE ELECTRONIC POWER STEERING MODULE and will cost $5000. Here is a link to my invoice [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID Number: 11750915
Complaint Date: 2026-07-16
Fail Date: 2026-06-03
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: MUSTANG
Model Year: 2003
Summary
Breaks went out
Read More...NHTSA ID Number: 11750914
Complaint Date: 2026-07-16
Fail Date: 2026-06-03
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: MUSTANG
Model Year: 2003
Summary
Breaks went out
Read More...NHTSA ID Number: 11750913
Complaint Date: 2026-07-16
Fail Date: 2026-03-03
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2019
Summary
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Service 4WD" was displayed on the instrument panel. The vehicle was taken to an independent mechanic, who determined that the power take-off unit(PTU) had experienced internal damage and the PTU needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 26V290000 (Power Train); however, the VIN was not included in the recall. The manufacturer and the dealer were made aware of the failure and stated that the vehicle was not included in the recall. The manufacturer advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 130,000.
NHTSA ID Number: 11750912
Complaint Date: 2026-07-16
Fail Date: 2026-06-01
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2019
Summary
VEHICLE SAFETY COMPLAINT - RECALL REPAIR FAILURE AND CMBS MALFUNCTION I am filing a formal vehicle safety complaint regarding two critical defects on my vehicle (VIN: [XXX]) and the refusal of American Honda Motor Co. to address them under Corporate Case #XXX. 1. CRITICAL SAFETY HAZARD (PHANTOM BRAKING): The vehicle's Collision Mitigation Braking System (CMBS) / Automatic Emergency Braking (AEB) is experiencing severe and dangerous malfunctions. While driving at highway speeds through construction zones with absolutely zero obstacles, vehicles, or pedestrians ahead, the vehicle violently and unpredictably slams on the brakes by itself. This unprovoked emergency braking creates an immediate and extreme risk of a catastrophic rear-end collision on the highway. 2. FEDERAL SAFETY RECALL REPAIR FAILURE (CAMPAIGN ZEM): The vehicle's instrument cluster, infotainment display screen, backup camera, and audio system repeatedly go completely black and reset while driving, disabling all driver visibility of vehicle speed, safety alerts, backup assist, and vital indicators. While NHTSA records indicate that the ZEM Recall Campaign was previously logged as "completed" on this VIN, the defect is fully active. This constitutes an official federal recall repair failure. The original safety hazard remains unresolved. MANUFACTURER RESPONSE & REFUSAL: American Honda Corporate was formally notified of both issues under Case #XXX. Corporate responded by completely ignoring the severe phantom braking defect and refused to authorize a safety diagnostic. Furthermore, they used the administrative status of the closed ZEM recall to deny any responsibility for the ongoing screen, camera, and audio failure. American Honda is actively forcing me to drive a vehicle with a failed safety recall repair and a defective autonomous braking system unless I pay out-of-pocket diagnostic fees to the dealer (Dave Mungenast St. Louis Honda). I request an immediate federal investiga INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
NHTSA ID Number: 11750911
Complaint Date: 2026-07-16
Fail Date: 2026-07-15
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2020
Summary
the 10 speed transmission at low transmission temps shifts extremley hard to the point where it will down shift in a slow acceleration back to first gear and chirp the tires, in the rain this could cause me to lose traction in adverse weather conditions. Somtimes it will shift into to neutral and not accelerate at all for a few seconds before shifting back into first gear, making it dangerous if I im trying to cross a road and the truck essentially stalls for a few seconds blocking the road way. The last full service oil change i had said the transmission fluid was correct. on online forums i have seen a lot of the same issues with other owners. I asked ford dealership about it and they told me to drive it until a warning light comes on. this sounds like some issue with the transmission itself and not a wear and tear issue as i have 100,000 miles on the truck and do very little towing with it.
NHTSA ID Number: 11750910
Complaint Date: 2026-07-16
Fail Date: 2025-08-01
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2025
Summary
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that they had just purchased the vehicle brand new with the intent to utilize the Forward collision Warning plus avoidance system, The contact stated that on various occasions while driving the Forward collision Warning plus avoidance system will not function as proposed and no warning lights will illuminate. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was advised that the front bumper sensors and Forward facing camera were faulty and needed to be replaced. The components recommended were replaced however the failure persisted. The manufacturer was notified of the failure. The failure mileage was 3,000.
NHTSA ID Number: 11750908
Complaint Date: 2026-07-16
Fail Date: 2026-07-01
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: FIT
Model Year: 2016
Summary
I filed a report earlier and uploaded photos. My right front had a bump in the middle of the tire which caused that portion of tire (1/4) to go bald and caused the car bump as you drove it. the company, [XXX] asked for my bank routing number and account number and receipts which I provided. Afterwards, the female employee sent a form which I am uploading to return to their finance dept. I do not like having to give out personal info such as the form requires. When asked if a check can be sent she informed me that they could not send a check. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Read More...NHTSA ID Number: 11750907
Complaint Date: 2026-07-16
Fail Date: 2026-07-16
Manufacturer Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SANTA FE SPORT
Model Year: 2013
Summary
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that the subframe was rusted. The vehicle was taken to the dealer, who determined that the rear control arms and subframe were rusted and needed to be replaced. The contact was informed that the vehicle had previously been repaired under Service Campaign Number: 996 (Underbody Corrosion Preventive Service); however, the contact stated that the protective spray was only applied to the unibody and not the rear underbody. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,483.
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