Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11751179
Complaint Date: 2026-07-17
Fail Date: 2023-07-18
Manufacturer Name: Honda
(American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V
Model Year: 2007
Summary
My 2007 Honda CR-V was repaired under NHTSA Recall 23V-228 for corrosion in the rear frame at the trailing arm mount, a condition Honda's own filing says can allow the trailing arm to detach while driving. My vehicle received the support-brace remedy rather than a full structural repair. Since that July 18, 2023 repair, the vehicle has developed Right Rear (RR) tracking instability, whooshing and high-pitched whistling noises, tire bead damage, and toxic exhaust fumes entering the cabin. The component at issue is the rear frame at the trailing arm mount, along with the related RR suspension/tracking behavior and RR tire. The vehicle is available for inspection upon request and is currently located in Wilmington, Delaware. Because corrosion in this area can allow the trailing arm to detach while driving, and my vehicle now shows RR tracking instability, pulling, and a sheared RR tire bead along with toxic exhaust fumes in the cabin, I believe these conditions risk loss of vehicle control and expose occupants to hazardous fumes while driving. The problem has not been reproduced or confirmed by a dealer or independent shop. Union Park Honda could not duplicate the noise I reported on October 30, 2023, and independent shops since December 2024 have performed repairs but have not confirmed a root cause for the tracking, noises, or fumes. No formal inspection has been performed by Honda's engineering staff, police, or an insurer. Mechanics at Union Park Honda and four independent shops (Penny Hill, Firestone, Harvey Road Automotive, and Mighty Muffler) have attempted repairs, but none has performed a structural or root-cause inspection. No warning lamps or dashboard messages appeared at any point. The first symptom I noticed was the whooshing noise, immediately after the July 18, 2023 recall repair.
NHTSA ID Number: 11751178
Complaint Date: 2026-07-17
Fail Date: 2026-07-16
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CIVIC
Model Year: 2008
Summary
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine, steering. Purchased the car from a certified dealership in January 2026. After 3 months of driving, the car began exhibiting performance issues. During a normal acceleration pattern, the car would go into a ‘limp mode’ where all dashboard lights would turn on and the car’s performance became severely limited. Acceleration is barely possible when this happens and the car must be turned off and restarted in order to get the car out of ‘limp mode,’ which is a MAJOR safety concern communicated to Honda. It is also of major concern that every time there is a performance issue, every light illuminates, not allowing the driver to diagnose and safely operate the vehicle without Honda assistance with diagnosis. Honda scans revealed P3004 engines misfire code- recommendations included replacing a spark plug. I replaced all four spark plugs and performance returned to normal. Steering recall (Recall Campaign SJS- 2022-25 Civic EPS Grbx Safe ) was also repaired on 6/24/2026- the car was exhibiting steering tightness and locking behaviors which were resolved after this repair. On 7/9, the car was traveling at 70mph when all dashboard lights came on once again. The car did not exhibit performance degradation at this time and was immediately taken for additional engine scan, which provided new code P0299 Turbocharger Underboost problem. Honda reported this code was not present during the scans on 6/24/2026. Dashboard warning lights disappeared on 6/25/2026. On 7/16/2026, the car began exhibiting major steering wheel locking and tightness, much worse than before the steering recall was fixed. I am unsure if it is related to the Turboboost issue. The car also began exhibiting engine performance issues again, rendering the car unsafe to operate until taken back to Honda for further diagnostics.
Read More...NHTSA ID Number: 11751177
Complaint Date: 2026-07-17
Fail Date: 2026-05-19
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2020
Summary
I am reporting a potential safety issue involving my 2020 Jeep Grand Cherokee Limited X. The vehicle developed a condition in which it would not stay running. I brought the vehicle to an authorized Jeep dealership, Valley Motor City in Cuyahoga Falls, Ohio, for a scheduled service appointment on May 19, 2026. The dealership diagnosed and completed approximately $5,200 in repairs. On June 11, 2026, I was informed that the repairs had been completed, but the vehicle still would not stay running. The vehicle has remained at the dealership while technicians have continued attempting to determine the cause. After I escalated the matter to Jeep/Stellantis Customer Care, I was advised that the dealership is attempting to obtain additional diagnostic information and that an engine replacement may now be under consideration. I was also advised that the dealership is expected to complete higher-level technical review procedures and may request assistance from a Stellantis technical specialist if the cause still cannot be determined. I was later advised that the dealership was expected to provide follow-up information to Jeep/Stellantis by Tuesday, July 14, 2026. On the evening of July 14, 2026, the Jeep/Stellantis case manager advised me that the dealership had not followed up with her, and that she would follow up with the dealership and escalate the matter to her manager. The vehicle remains unresolved after 2 months of diagnosis and repair efforts. I am reporting this because a vehicle that stalls, shuts off, or will not remain running may present a safety risk, particularly if the condition occurs during operation. I do not know the root cause and do not want to speculate. I am requesting that this report be recorded as a potential safety issue involving a 2020 Jeep Grand Cherokee Limited X.
NHTSA ID Number: 11751176
Complaint Date: 2026-07-17
Fail Date: 2026-06-20
Manufacturer Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: ACCENT
Model Year: 2017
Summary
I have replaced the GDI engine on the 2017 Hyundai Accent once. I have also had the catalytic converter replaced 3x. The car lunges as if there will be another catalytic converter issue soon. Hyuandi recommended a fuel induction completion to prevent the issue from occurring again, but it did. This is a safety issue because the car and stall out at any given time. The cause of this issue has yet to be detected. It is believe a recall is needed on the GDI engine and catalytic converter.
NHTSA ID Number: 11751175
Complaint Date: 2026-07-17
Fail Date: 2026-07-03
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EXPEDITION
Model Year: 2023
Summary
Driving on highway, tried to accelerate, the car was acting like it was in neutral and would not accelerate. Checked to ensure I was not. the car began decelerating and I started to pull over. As I entered the brake down lane - the car automatically switched to park jarring the car to a stop. The dashboard provided the following fault "shift system fault service required" Tried shifting to drive, neutral, reverse and each time it would shift back to park and give me the warning. Had to have the car towed. The dealership is very vague on the root cause of the issue saying i need a new transmission. I specifically asked if the root cause was the CDF drum issue but they will tell me why the failure happened. Still waiting for my car to be repaired.
Read More...NHTSA ID Number: 11751174
Complaint Date: 2026-07-17
Fail Date: 2026-05-26
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: ACCORD
Model Year: 2018
Summary
The Acoustic Vehicle Alert System (AVAS) stopped emitting sound for no apparent reason. On June 2nd, I took it to Honda service center, they said the speaker behind the front bumper needed to be replaced. I paid $699.56, only to discover that the AVAS still didn't work. I took it back, they said the accoustic unit needed to be replaced. I paid $707.57. On June 18th, they called me to pick up the car; I asked if the sound was working, they said the sound was there but it wasn't as audible as in other comparable cars. When I drove the car, I found a parking lot and drove below to 25 miles, even when the car was put in EV mode, I personally could not hear any noticeable sound even with the window open. I had contacted American Honda, and reported the issue, especially that the service centers didn't seem to know how to fix the issue. I requested from American Honda that they dispatch an egineer or provide the Honda service centers with directiond how to fix. Nothing happened. I'm not convinced that the AVAS was fixed. The design is faulty and many cars risk to be grounded because of that. The worse part was that the Honda service centers are not able to fix the issue. I just wasted $1,407.13 (plus the Uber rides) for nothing. Also, I don't understand why they held the car from June 2 until June 18th, and when I asked about the status, no meaningful update was given. This issue is likely to occur again with thounsands of hybrid cars.
NHTSA ID Number: 11751173
Complaint Date: 2026-07-17
Fail Date: 2026-06-29
Manufacturer Name: BMW of North America, LLC
Vehicle Make: BMW
Vehicle Model: 330I
Model Year: 2021
Summary
The contact owns a 2021 BMW 330I. The contact stated that while entering the vehicle, there was an audible alert heard, and a red air bag light was displayed on the instrument panel. The vehicle was taken to the dealer, where it was diagnosed with a failure in the driver’s side knee air bags. The air bags were replaced, and the airbag module was reprogrammed. The manufacturer was notified of the failure. The failure mileage was 30,868.
NHTSA ID Number: 11751172
Complaint Date: 2026-07-17
Fail Date: 2025-07-01
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2022
Summary
The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue; however, several letters confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA ID Number: 11751171
Complaint Date: 2026-07-17
Fail Date: 2026-07-12
Manufacturer Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: SIERRA 1500
Model Year: 2020
Summary
The contact’s mother-in-law owns a 2020 GMC Sierra 1500. The contact stated that while her brother-in-law was starting the vehicle, the brake, service engine, and engine warning lights illuminated and the vehicle failed to start. The contact stated that the failure was associated with NHTSA Action Number: EA25007 (ENGINE, ENGINE, AND ENGINE COOLING) and PE25001 (ENGINE, ENGINE, AND ENGINE COOLING). The vehicle was towed to a local dealer, where it was diagnosed with engine failure. The vehicle was not repaired. The owner was scheduled to meet with the dealer to discuss the issue. The manufacturer was contacted and confirmed that there were no open recalls on the VIN related to the failure. The failure mileage was approximately 45,000.
NHTSA ID Number: 11751170
Complaint Date: 2026-07-17
Fail Date: 2026-07-17
Manufacturer Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: SOLTERRA
Model Year: 2026
Summary
On XXX at approximately 1:20 PM, my 2026 Subaru Solterra (approx. 4,761 miles) experienced a sudden loss of motive power while I was driving on a 4 lane trunk highway at approximately 40mph. The vehicle's drive system shut down without warning and the instrument cluster displayed "EV system malfunction – Visit Your Dealer." The vehicle would not deliver any propulsion. I was able to coast to a safe location and park. After shutting the vehicle off and restarting it, it drove normally. The warning message remained on the dashboard and cleared on its own after 4–5 additional ignition cycles. No collision occurred, but the sudden power loss in traffic created a significant crash risk. After the incident, I read the diagnostic trouble codes with an OBD-II scanner. The vehicle had stored: U0111-87 (Lost Communication With Battery Energy Control Module "A"), P0A1F-94 (Battery Energy Control Module "A"), and two instances of U117B-87 (manufacturer defined). These codes indicate the battery ECU dropped off the vehicle's communication network at the time of the shutdown. This failure appears consistent with NHTSA Recall 26V393, which covers 2026 Toyota bZ, Lexus RZ, and Subaru Solterra vehicles for a battery ECU software fault that can shut down the electric drive system and cause loss of motive power while driving. I am reporting this as a real-world occurrence of the failure described in that recall. I have scheduled service with my Subaru dealer, White Bear Subaru ([XXX]), regarding the recall remedy. Photos of the dashboard warning and stored trouble codes are available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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