Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11751189
Complaint Date: 2026-07-17
Fail Date: 2026-05-15
Manufacturer Name: Kia
America, Inc.
Vehicle Make: KIA
Vehicle Model: SOUL
Model Year: 2013
Summary
The contact owns a 2013 Kia Soul. The contact stated that while the vehicle was parked and attempting to start the vehicle, there was a popping and knocking sound coming from the steering wheel. No warning light was illuminated. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
NHTSA ID Number: 11751188
Complaint Date: 2026-07-17
Fail Date: 2026-02-16
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2019
Summary
Premature paint delamination on a 2019 Honda Pilot. Notifying NHTSA to track factory paint adhesion defects correlating with active Attika v. American Honda Motor Co. litigation.
Read More...NHTSA ID Number: 11751187
Complaint Date: 2026-07-17
Fail Date: 2026-07-15
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SORENTO
Model Year: 2021
Summary
Motor will not turn over, starter/electrical failure.
Read More...NHTSA ID Number: 11751186
Complaint Date: 2026-07-17
Fail Date: 2026-06-16
Manufacturer Name: Mercedes-Benz USA, LLC
Vehicle Make: MERCEDES-BENZ
Vehicle Model: GLE 350 4MATIC
Model Year: 2022
Summary
The contact owns a 2022 Mercedes-Benz GLE350 4Matic. The contact stated that while driving approximately 35-40 MPH and depressing the brake pedal, several unknown warning lights illuminated, and the vehicle jerked and lost motive power. The contact pulled over to the side of the road until the vehicle stopped. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the dealer, where the accelerator pedal wiring harness and loosened pin segments were replaced; however, the failure recurred three days later. The vehicle was taken back to the dealer, where unknown repairs were performed; however, the failure persisted. The vehicle was taken back to the dealer, but was not yet diagnosed or repaired. The manufacturer was notified of the failure, a case was filed, and the manufacturer partially covered the second repair. The failure mileage was approximately 86,882.
NHTSA ID Number: 11751185
Complaint Date: 2026-07-17
Fail Date: 2024-05-30
Manufacturer Name: Volkswagen Group of America, Inc.
Vehicle Make: AUDI
Vehicle Model: Q4 E-TRON
Model Year: 2023
Summary
I am reporting a severe safety recall compliance failure and fraudulent reporting by an authorized dealership regarding a 2023 Audi electric vehicle. On May 30, 2024, under Repair Order 227719, the dealership officially certified to the NHTSA and Audi that Safety Recall 93U6 (Compact/Portable Charging System Cable) was fully completed. The dealership never actually removed or replaced the hazardous, fire-prone charging hardware. The original recalled cable (Part Number: 8V4.971.675.BB) remains in my home and is available for inspection. The dealer falsely reported a federal safety remedy as remedied while leaving a fire-hazardous component in a consumer's possession. The vehicle suffers from chronic, sporadic overnight charging failures where the vehicle indicates it is charging via a green indicator light but fails to draw power overnight. The vehicle was returned to the same dealer in July 2026 for this defect, at which point the false historical recall reporting was discovered on the printed history report
NHTSA ID Number: 11751184
Complaint Date: 2026-07-17
Fail Date: 2026-06-26
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: BRONCO
Model Year: 2021
Summary
Persistent highway-speed vibration (45 to 82 mph) present since July 2022, documented at five Ford dealerships between 21,000 and 100,000 miles, and still unresolved and undiagnosed after four years. It is a whole-vehicle shake felt primarily through the seat and from the rear of the vehicle at highway speed, occurring on highways nationwide (documented in [XXX], [XXX], and [XXX]). Wheel and tire causes were controlled for and eliminated: three complete wheel-and-tire set swaps (two on factory stock sets) did not change the vibration; a dealer road-force balance (08/2024) did not resolve it; it persists while coasting in neutral. On XXX an independent facility (Heritage Auto Solutions, [XXX]) road-tested and lift-inspected the vehicle and identified objective anomalies at the rear driveshaft: an abnormal welded balance-weight cluster and visible play at the slip yoke; the facility recommended replacement. The shaft is currently at an independent driveline facility for balance testing; the root cause of the vibration has NOT been definitively confirmed by any facility. That is the safety concern: a sustained, unresolved vibration consistent with a driveline-area defect at 70+ mph, present for four years, with no dealer ever performing an instrumented driveline diagnosis. A driveline component failing at highway speed is a loss-of-control hazard. Ford has issued driveline field actions on this platform (Customer Satisfaction Program 22B27, front driveshaft, noise/vibration; Recall 26V236, transfer-case misalignment, possible loss of drive power). The manufacturer was formally notified in writing of the independent findings on XXX (Ford case XXX) and has not responded as of XXX. Attached: the independent facility's written report and driveshaft photographs. The vehicle is currently out of service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID Number: 11751183
Complaint Date: 2026-07-17
Fail Date: 2026-06-15
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V
Model Year: 2020
Summary
I have experienced four instances of my vehicle braking (two very extreme) when nothing was nearby or in front of my vehicle. Two of these happened when passing through an intersection, but no other vehicles were nearby. Fortunately, no one was following close behind during two occasions, or I would have been rear ended. I mentioned this today while having my car serviced at the dealership(White’s Auto Mall in Hopkinsville, KY) but they wanted to charge me 207.00 for an inspection, which I didn’t think I should be responsible for paying. I have researched and found “phantom braking” to be a problem in my vehicle make and model.
Read More...NHTSA ID Number: 11751182
Complaint Date: 2026-07-17
Fail Date: 2026-07-12
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: HR-V
Model Year: 2016
Summary
CVT has gone into safety/limp mode. June 7 2026 First sign was the EPB not releasing. Became drivable after warm up period. Replaced EPB switch and vehicle drove normally. There was still a parking brake caution light. On July 12, 2026 the issue repeated. This time the check engine light and transmission light have come on. Had it diagnosed at a mechanic and they found transmission codes: P0717 – Input/Turbine Speed Sensor "A" Circuit No Signal P0843 – Transmission Fluid Pressure Sensor/Switch "A" Circuit High P0796 – Pressure Control Solenoid "C" Performance or Stuck OFF P0717 – CVT Input Shaft (Drive Pulley) Speed Sensor "A" Circuit No Signal ABS Module Codes: 83-16 – Malfunction of Shift Position Signal 83-14 – Malfunction of Electric Parking Brake System Electric Parking Brake Module Codes: U0401-68 – Invalid Data Received from Powertrain Control Module (PCM) U0402-68 – Invalid Data Received from Transmission Control Module (TCM) CVT and rear diff fluid appear dirty and burned. Apparently there was a TSB issued that extended the CVT warranty to 7 years or 150,000 miles. We did not receive that notice. We purchased the vehicle used from Honda in 2019. Currently has a total of 39,831 miles. Mechanic is recommending replacement of CVT system for approximately $11,000. The value of the vehicle with repairs is only about $14,000 We were lucky that this occurred parked at our house. Had it occurred while driving, it would have caused immediate stop in traffic with no brake lights lit. Honda knew there was an issue with the CVT drive belt and the PCM. Honda really should have made the effort to communicate this issue to customers and extend the warranty based on mileage rather than years of service. Needing a new CVT at less than 40K miles of light driving is not reasonable wear and tear. Unfortunately, this has likely ended our 40 year history of purchasing Honda autos.
NHTSA ID Number: 11751181
Complaint Date: 2026-07-17
Fail Date: 2022-07-19
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2020
Summary
The contact owns a 2020 Ford F-150. The contact stated that while attempting to start the vehicle, there was an abnormally loud sound coming from the vehicle. Additionally, while driving at an undisclosed speed, the vehicle was idling abnormally rough. No warning lights were illuminated. The vehicle was taken to the dealer several times, however the failure was not duplicated. The contact stated that the failure was a known failure with the vehicle. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 28,000.
NHTSA ID Number: 11751180
Complaint Date: 2026-07-17
Fail Date: 2026-07-16
Manufacturer Name: General Motors, LLC
Vehicle Make: BUICK
Vehicle Model: ENVISION
Model Year: 2024
Summary
Driving and open areas or in town car will automatically break. Multiple times over 45 miles an hour and lock up the brakes then accelerate car has been in and out of the dealership 7 to 10 times1 time for 10 months straight. Vehicle collision lights have come on for side rear and front collisions when brakes lock up and then accelerate we videoed and taken pictures showing no cars surrounding during instances. The last lockup cause injuries to my son and my wife’s neck. They are seeking medical attention today.
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