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May 18, 2022 NHTSA CAMPAIGN NUMBER: 22V351000
Disabled Display Screens/FMVSS 101
Disabled display screens will not show critical information, such as the speedometer, gear selection indicators, and warning lights, which can increase the risk of a crash.
NHTSA Campaign Number: 22V351
Manufacturer Lucid Motors, Inc.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 1,117
Summary
Lucid Motors, Inc. (Lucid) is recalling certain 2022 Air vehicles (all grades). The display wiring harness may not be secured properly, which can disable the display screens. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, “Control and Displays.”
Remedy
Dealers will inspect and secure the wiring harness, as necessary, free of charge. Owner notification letters were mailed June 26, 2022. Owners may contact Lucid customer service at 1-888-995-8243. Lucid’s number for this recall is NCR-22-01-0.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
On April 28, 2022, Lucid Engineering discovered a harness with below spec clearance to the steering shaft in a vehicle at Lucid HQ. On April 29, Lucid began inspecting all vehicles in the plant and correcting any with below spec clearance. Of the vehicles initially inspected, the harness was touching the steering shaft on approx. 2% of vehicles. Lucid began inspecting all vehicles in its possession and ensuring the harnesses are secured. On April 29, Lucid established a clean point at the plant for vehicles with production dates beginning May 4, and implemented a temporary countermeasure to secure excess harness length prior to harness installation. As of May 17, Lucid has inspected all of the vehicles in the plant.
On May 2, Engineering notified the Product Safety Working Group (PSWG) of a potential concern with harnesses in customer vehicles and began preparing to brief a presentation for the PSWG. The PSWG convened on May 5 to review the presentation and determined to evaluate the potential for harness chafing as the wires supply data to the driver console. From May 5–9, Engineering conducted testing to evaluate the concern. On May 10, the PSWG reviewed test results and analyzed safety and compliance concerns.
On May 11, the PSWG recommended a recall to the Product Safety Executive Council (PSEC) due to the possibility of chafing leading to loss of data updates to the center display, resulting in noncompliance with FMVSS 101. The PSEC concluded that, though not aware of any failures due to the condition, out of an abundance of caution Lucid would initiate a recall.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
LUCID | AIR | 2022 |
10 Associated Documents
Recall Acknowledgement
RCAK-22V351-1750.pdf 645.406KB
Noncompliance Notice 573 Report
RCLRPT-22V351-7796.PDF 215.716KB
Recall 573 Report-Amendment 1 – 06/03/2022
RCLRPT-22V351-4278.PDF 215.739KB
Remedy Instructions and TSB
RCRIT-22V351-8892.pdf 2569.507KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V351-7143.pdf 67.064KB
Recall Quarterly Report #1, 2022-2
RCLQRT-22V351-5967.PDF 211.143KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V351-7974.PDF 211.242KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V351-5148.pdf 73.772KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V351-7731.PDF 211.335KB
Recall Quarterly Report #4, 2023-1
RCLQRT-22V351-7873.PDF 211.444KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V351&docType=RCL
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Page 1 of 8 CLASS A – FOR INTERNAL USE ONLY Document: 15874 Rev: 1 NCR-22-01-0 Technical Instructions Lucid Non-Compliance Recall NCR-22-01-0 Securing Center and Left Display Wiring Harness Page 2 of 8 CLASS A – FOR INTERNAL USE ONLY Document: 15874 Rev: 1 NCR-22-01-0 Warranty Claim Procedure To help ensure that all vehicle repairs are claimed correctly, please reference the following when creating work orders for this campaign: Job Code NCR-22-01-0 Securing Center and Left Display Wiring Harness Pay Type Campaign Defect Code Campaign Casual PN P11-J50000-03 For all affected vehicles, click on the VIN recall record (under the Related section on the Asset). Insert your work order number in the Work Order field to automatically populate the required job code(s). Once repair is finished, change the status on the VIN Recall to ‘Closed’. Please use one (1) of the following Labor Operation Codes that reflects the procedure performed on the vehicle. Procedure 1 Inspection and Securing Center and Left Display Wiring Harness Labor Op Code Description Action FRT 96.220007 NCR- Securing Center and Left Display Harness Inspection and Secure 0.3 Procedure 2 Inspection, Wrap and Securing Center and Left Display Wiring Harness Labor Op Code Description Action FRT 96.220008 NCR- Securing Center and Left Display Harness Inspection, Wrap and Secure 0.5 Procedure 3 Inspect and Repair Securing Center and Left Display (Escalation Case Required) Labor Op Code Description Action FRT 96.220009 NCR- Securing Center and Left Display Harness Inspection and Repair 8.0 NOTE: Flat Rate Time is subject to change Materials & Tools The following tools and materials are required to secure the Center and Left Display Wiring Harness and adjust the Ambient Light Harness length. Name Description Qty Natural Color (White) Cable Tie, 6″ Long, UL Rated, 30lb Tensile Strength, PA66 2 Measuring Device 1 Page 3 of 8 CLASS A – FOR INTERNAL USE ONLY Document: 15874 Rev: 1 NCR-22-01-0 Repair Procedure Process Overview Page 4 of 8 CLASS A – FOR INTERNAL USE ONLY Document: 15874 Rev: 1 NCR-22-01-0 Technical Instructions Non-Compliance Recall NCR-22-01-0 Securing Center and Left Display Wiring Harness 1. Confirm VIN Eligibility a) Eligible vehicles will have a Recall Flag in Salesforce 2. Remove Hush Panel a) Remove driver’s side hush panel Refer to “Hush Panel – DS Remove and Replace” in the Service Manual 3. Identify ICC / BMC Harness Loops a) Check for Loops in the harness that will be underneath the driver side Instrument Panel (IP) Assembly, left of Intermediate Steering Shaft (I-Shaft). 4. Photograph Original Condition a) Photograph ICC / BMC Harness before any work is performed. b) Document by attaching photos to work order. NOTE: Capture ICC / BMC harness and I-shaft in the same photograph as in example picture to the right. Page 5 of 8 CLASS A – FOR INTERNAL USE ONLY Document: 15874 Rev: 1 NCR-22-01-0 5. Inspect for Damage ICC / BMC Harness a) Inspect harness wrap for damage that may have been caused from contact with the steering intermediate shaft. • IF damage is found, photograph the damage to the harness, the internal wires, or both, and attach photos to the work order. Proceed to Step #7 Proceed to Step #6 6. Inspect the condition of the wires a) Open the wrap around the wires in the damaged area to be able to clearly see the wires inside the wrapped harness. Inspect each of the wires of the harness against the images below to determine the next steps. If any one of the wires found to be NOK, proceed to with the NOK instructions. Re-Wrap Harness and Proceed to Step #7 Submit FTS Escallation case and wait for further instructions Page 6 of 8 CLASS A – FOR INTERNAL USE ONLY Document: 15874 Rev: 1 NCR-22-01-0 7. Secure ICC / BCM Harness Loops CAUTION: The minimum bend radius of a wiring loop is 15mm. CAUTION: Do not install the cable tie near connectors end or around individual wires. a) Reposition the ICC/BCM loop of the wiring harness ensuring at least the minimum required 20mm distance from the I-Shaft is achieved. b) Apply specified cable tie around the ICC/BCM loop to the adjacent harness bundle. c) Tighten the cable tie to secure the ICC/BCM connector harnesses away from the I-Shaft. 8. Inspect Harness to I-Shaft Clearance NOTE: Ensure all wire harnesses cannot freely move within 20mm of the I-Shaft. a) Using a measuring device, confirm that the ICC/BCM wiring harness and all other cables are at a minimum clearance of 20 mm from the I-Shaft. Do not install cable tie near connectors end Page 7 of 8 CLASS A – FOR INTERNAL USE ONLY Document: 15874 Rev: 1 NCR-22-01-0 9. Locate Ambient Light Harness a) Locate the ambient light harness that was removed from the driver’s side hush panel on Step #2. 10. Photograph Current Condition a) Photograph Ambient Light Harness before any work is performed. b) Document by attaching photos to work order. NOTE: Capture Ambient Light harness as the example picture on Step #9 Refer to image in Step #9 11. Inspect Ambient Light Harness for Damage a) Inspect harness wrap for damage as described in Step #5 and #6. 12. Inspect driver’s side Ambient Light Harness Length a) Extend driver’s side Hush Panel Ambient light harness downward. b) Measure the length of the harness from the end of the Connector to the bottom of the driver’s Knee Airbag. Page 8 of 8 CLASS A – FOR INTERNAL USE ONLY Document: 15874 Rev: 1 NCR-22-01-0 13. Adjust driver’s side Hush Panel Ambient Light Harness a) Measure 100 mm of the Harness from the end of the Connector. b) Perform a 25 – 30 mm double fold of the Ambient Light Harness away from the Connector end. CAUTION: Ensure “double-fold” is done as far away as possible from the connector end. c) At the double fold of the Ambient Light Harness, as centered as possible, secure the harness together with the Cable Tie. NOTE: Ensure the harness from the end of the Connector to the bottom of the driver’s knee Airbag is no longer than 100 mm. 14. Document Final State a) Photograph ICC / BMC Harness after repair b) Photograph Ambient Light Harness after repair c) Document by attaching photos to work order. 15. Install Hush Panel a) Install driver’s side hush panel Refer to “Hush Panel – DS Remove and Replace” in the Service Manual FOLD 100mm FOLD
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IMPORTANT SAFETY RECALL This notice applies to your vehicle: << VIN >> Campaign – NCR-22-01-0 NHTSA Recall Number – 22V351 Dear [Customer Full Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Lucid USA, Inc. (“Lucid”) has decided that certain 2022 Lucid Air vehicles fail to conform to Federal Motor Vehicle Safety Standard (“FMVSS”) No. 101 – “Controls and Displays.” Our records show that you are the owner of a vehicle affected by this action. What is the condition? Lucid has determined that on certain 2022 Lucid Air models, the ethernet wiring harness for the Glass Cockpit instrument panel may not have been secured properly. The harness can become damaged by rubbing against another part of the vehicle, and disable the display screens. Disabled display screens will not show critical information, such as speed, gear selection indicators, warning lights, and other in-vehicle notifications, which can increase the risk of a crash. What actions will Lucid take? Lucid will inspect and secure the harness and, if necessary, replace the harness at NO COST to the customer. The inspection process will take approximately 30 minutes to complete. If it is necessary to replace a harness, it would take approximately 8 hours and would require the vehicle to be taken to a Lucid Service Center. Please note that depending on Lucid Service Center workload, the vehicle may need to be at a Lucid Service Center for more than one day. If you have questions, please contact Lucid Customer Care to discuss alternate transportation. What are your next steps? Please contact a Lucid Service Center or Lucid Customer Care to schedule an appointment to have the vehicle inspected as soon as possible. You can drive your vehicle to a Lucid Service Center in order to have it inspected, but it should be driven with care in case of interruptions to any affected displays of data on the instrument panel, which could occur intermittently or without warning. The inspection and safety recall remedy will be performed at NO COST to you. If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. LUCIDMOTORS.COM NCR-22-01-0 What if you have previously paid for repairs to your vehicle for this specific condition? Lucid will reimburse owners for the cost of repairs previously made for this specific condition. Please contact Lucid Customer Care with questions about such reimbursement. Copies of the repair details, proof-of-payment, and ownership information may be emailed with a request for reimbursement directly to customercare@lucidmotors.com. What if you no longer own the vehicle? If you no longer own this vehicle or would like to update vehicle ownership or contact information, please contact Lucid Customer Care at customercare@lucidmotors.com or 1-888-99-LUCID (1-888-995-8243). What if you still have questions? Lucid Customer Care is available 24/7 to answer your questions. Lucid Customer Care Customer Care Team 1-888-99-LUCID CustomerCare@Lucidmotors.com 7373 Gateway Blvd (1-888-995-8243) Newark, CA 94560 If you believe Lucid has failed or is unable to remedy the non-compliance without charge or within a reasonable amount of time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration 1200 New Jersey Avenue S.E., Washington, D.C. 20590 You may also call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safecar.gov. We appreciate your patience and continued support. Sincerely, Lucid USA, Inc. LUCIDMOTORS.COM RETIRO DE SEGURIDAD URGENTE Esta notificación aplica a su vehículo: << VIN >> Campaña – NCR-22-01-0 Número de Retiro de Seguridad NHTSA 22V351 Estimado(a) [Customer Full Name], Este aviso se le envía en conformidad con la Ley nacional de seguridad del tráfico y vehículos motorizados. Lucid USA, Inc. (“Lucid”) ha decidido que ciertos vehículos Lucid Air 2022 fallaron con el cumplimiento de las Normas Federales de Seguridad para Vehículos de Motor (“FMVSS”) No. 101 – “Controls and Displays” (Controles y Pantallas). Nuestros registros muestran que usted es el propietario de un vehículo afectado por esta acción. ¿Cuál es la condición? Lucid ha determinado que en ciertos modelos Lucid Air 2022, el arnés de cables de ethernet para el panel de instrumentos de la cabina de vidrio puede no haberse asegurado adecuadamente. El arnés puede dañarse al hacer contacto contra otra parte del vehículo y deshabilitar las pantallas de visualización. Las pantallas de visualización deshabilitadas no mostrarían información crítica, tales como, velocidad, indicadores de selección de engranaje, luces de advertencia y otras notificaciones en el vehículo, lo cual puede aumentar el riesgo de una colisión. ¿Qué medidas tomará Lucid? Lucid inspeccionará y asegurará el arnés y, si es necesario, reemplazará el arnés SIN COSTO al cliente. El proceso de inspección tomará aproximadamente 30 minutos para completarse. Si es necesario reemplazar un arnés, esto tomará aproximadamente 8 horas y requerirá que el vehículo sea llevado a un Centro de Servicio Lucid (Lucid Service Center). Por favor tome en cuenta que dependiendo de la carga de trabajo del Centro de Servicio Lucid (Lucid Service Center), el vehículo necesitará estar en un Centro de Servicio Lucid (Lucid Service Center) por más de un día. Si tiene preguntas, por favor comuníquese con el Centro de Atención al Cliente Lucid (Lucid Customer Care) para discutir sobre transporte alternativo. LUCIDMOTORS.COM NCR-22-01-0 ¿Cuáles son sus siguientes pasos? Por favor comuníquese con su Centro de Servicio Lucid (Lucid Service Center) o el Centro de Atención al Cliente Lucid (Lucid Customer Care) para programar su cita con el fin de que se inspeccione el vehículo tan pronto como sea posible. Usted puede conducir su vehículo a un Centro de Servicio Lucid (Lucid Service Center) para que lo inspeccionen, pero este debe conducirse con cuidado en caso de haber interrupciones a cualquiera de las pantallas de datos afectadas en el panel de instrumentos, lo cual pudiera ocurrir intermitentemente o sin ninguna advertencia. La inspección y el remedio del retiro de seguridad se realizará SIN CARGO para usted. Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del retiro de seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. ¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica? Lucid reembolsará a los propietarios por el costo de las reparaciones realizadas previamente para esta condición específica. Por favor comuníquese con el Centro de Atención al Cliente Lucid (Lucid Customer Care) si tiene preguntas sobre tal reembolso. Las copias de los detalles de la reparación, la prueba de pago y la información de propiedad puede enviarse por correo electrónico con una solicitud de reembolso directamente a customercare@lucidmotors.com. ¿Qué sucede si ya no es el propietario del vehículo? Si ya no es el propietario de este vehículo o si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor comuníquese con el Centro de Atención al Cliente Lucid (Lucid Customer Care) al customercare@lucidmotors.com o 1-888-99-LUCID (1-888-995-8243). ¿Qué pasa si todavía tiene preguntas? El Centro de Atención al Cliente Lucid (Lucid Customer Care) está disponible 24 horas / 7 días a la semana para responder sus preguntas. Lucid Customer Care Customer Care Team 1-888-99-LUCID CustomerCare@Lucidmotors.com 7373 Gateway Blvd (1-888-995-8243) Newark, CA 94560 Si usted cree que Lucid le ha fallado o no puede remediar la falta de cumplimiento, sin cargo alguno o dentro de un lapso de tiempo razonable, usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration 1200 New Jersey Avenue S.E., Washington, D.C. 20590 Usted puede comunicarse con el número de llamada sin costo (Toll-free) de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o visite http://www.safecar.gov. Agradecemos su paciencia y su apoyo continuo. Atentamente, Lucid USA, Inc. LUCIDMOTORS.COM
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IMPORTANT SAFETY RECALL This notice applies to your vehicle: << VIN >> Campaign – SR-22-02-0 NHTSA Recall Number – 22V727 Dear [Customer Full Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Lucid USA, Inc. (“Lucid”) has decided that a defect which relates to motor vehicle safety exists in certain model year 2022 Lucid Air vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the condition? Lucid has determined that on certain model year 2022 Lucid Air vehicles with subframes manufactured by a supplier, the tow eye attachment bracket at the vehicle subframe may have been manufactured with inadequate adhesive properties, which could result in the unexpected detachment of the tow eye during recovery operations. Such an unexpected detachment could occur without warning and risks causing property damage or injury. What actions will Lucid take? Lucid will permanently secure the vehicle’s tow eye attachment to the subframe at NO COST to the customer. The repair process will take approximately 2.3 hours to complete and will require the vehicle to be taken to a Lucid Service Center. Please note that depending on Lucid Service Center workload, the vehicle may need to be at a Lucid Service Center for more than one day. Please contact Lucid Customer Care to discuss alternate transportation. What are your next steps? Please contact a Lucid Service Center or Lucid Customer Care to schedule an appointment to have the vehicle inspected and repaired as soon as possible. You can safely drive your vehicle to a Lucid Service Center to have this campaign performed. The inspection and safety recall remedy will be performed at NO COST to you. The tow eye should not be used until the recall repair is completed on your vehicle by a Lucid Service Center. Until then, if it is necessary to tow the vehicle or load it onto a flat bed or other tow truck, the recovery service should employ wheel dollies. LUCIDMOTORS.COM SR-22-02-0 Lucid also advises that the tow eye be physically removed from the vehicle until the recall repair is completed to ensure that it is not used in the event recovery services are required. The tow eye is in the trunk of your vehicle, located on the underside of the right-hand floor panel. After the recall repair is completed on your Lucid Air, you should only use the tow eye as directed in the Owner’s Manual. If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. What if you have previously paid for repairs to your vehicle for this specific condition? Lucid will reimburse owners for the cost of repairs previously made for this specific condition. Please contact Lucid Customer Care with questions about such reimbursement. Copies of the repair details, proof-of-payment, and ownership information may be emailed with a request for reimbursement directly to customercare@lucidmotors.com. What if you no longer own the vehicle? If you no longer own this vehicle or would like to update vehicle ownership or contact information, please contact Lucid Customer Care at customercare@lucidmotors.com or 1-888-99-LUCID (1-888-995-8243). What if you still have questions? Lucid Customer Care is available 24/7 to answer your questions. Lucid Customer Care Customer Care Team 1-888-99-LUCID CustomerCare@Lucidmotors.com P.O. Box 4713 (1-888-995-8243) Trenton NJ 08650-9944 If you believe Lucid has failed or is unable to remedy the defect without charge or within a reasonable amount of time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration 1200 New Jersey Avenue S.E., Washington, D.C. 20590 You may also call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safecar.gov. We appreciate your patience and continued support. Sincerely, Lucid USA, Inc. LUCIDMOTORS.COM RETIRO DE SEGURIDAD URGENTE Esta notificación aplica a su vehículo: << VIN >> Campaña – SR-22-02-0 Número de Retiro de Seguridad NHTSA 22V727 Estimado cliente [Customer Full Name], Este aviso se le envía de conformidad con la Ley Nacional de Seguridad de Tráfico y Vehículos Motorizados. Lucid USA, Inc. (“Lucid”) ha determinado que existe un defecto relacionado con la seguridad en ciertos vehículos Lucid Air del año 2022. Nuestros registros muestran que usted es el propietario de un vehículo afectado por esta acción. ¿Cuál es la condición? Lucid ha determinado que en ciertos vehículos Lucid Air del año 2022 con subchasis fabricados por un proveedor, es posible que el soporte de fijación de la argolla de remolque en el subchasis del vehículo se haya fabricado con propiedades adhesivas inadecuadas, lo que podría provocar el desprendimiento inesperado de la argolla de remolque durante las operaciones de recuperación. Tal desprendimiento inesperado podría ocurrir sin previo aviso y corre el riesgo de causar daños a la propiedad o lesiones. ¿Qué medidas tomará Lucid? Lucid asegurará de forma permanente el acoplamiento de la argolla de remolque del vehículo al subchasis SIN COSTO para el cliente. El proceso de reparación tardará aproximadamente 2.3 horas en completarse y requerirá que el vehículo sea llevado a un Centro de Servicio Lucid (Lucid Service Center). Tenga en cuenta que, según la carga de trabajo del Centro de Servicio Lucid (Lucid Service Center), es posible que el vehículo deba estar en un Centro de Servicio Lucid (Lucid Service Center) durante más de un día. Comuníquese con el Centro de Atención al Cliente Lucid (Lucid Customer Care) para consultar sobre transporte alternativo. ¿Cuáles son sus siguientes pasos? Por favor comuníquese con su Centro de Servicio Lucid (Lucid Service Center) o El Centro de Atención al Cliente Lucid (Lucid Customer Care) para programar una cita para que el vehículo sea inspeccionado y reparado lo antes posible. Usted puede conducir su vehículo de manera segura a un Centro de Servicio Lucid (Lucid Service Center) para realizar esta campaña. La inspección y el remedio para el retiro de seguridad se realizará SIN CARGO para usted. La argolla de remolque no debe usarse hasta que un Centro de Servicio Lucid (Lucid Service Center) complete la reparación del retiro de seguridad de su vehículo. Hasta entonces, si es necesario remolcar el vehículo en una plataforma plana u otra grúa, el servicio de remolque debe emplear plataformas rodantes. LUCIDMOTORS.COM SR-22-02-0 Lucid también recomienda que la argolla de remolque se retire físicamente del vehículo hasta que se complete la reparación del retiro de seguridad, para garantizar que no se use en caso de que se requieran servicios de remolque. La argolla de remolque está en el portaequipaje de su vehículo, ubicada en la parte inferior del panel del piso derecho. Una vez que se complete la reparación del retiro de seguridad en su Lucid Air, solo debe usar la argolla de remolque como se indica en el Manual del propietario. Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del retiro de seguridad debe enviar una copia del aviso al arrendatario en menos de diez días ¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica? Lucid reembolsará a los propietarios el costo de las reparaciones realizadas anteriormente para esta condición específica. Comuníquese con Atención al Cliente Lucid (Lucid Customer Care) si tiene preguntas sobre dicho reembolso. Las copias de los detalles de la reparación, el comprobante de pago y la información de propiedad pueden enviarse por correo electrónico con una solicitud de reembolso directamente a customercare@lucidmotors.com. ¿Qué sucede si ya no es el propietario del vehículo? Si ya no posee este vehículo o desea actualizar la propiedad del vehículo o la información de contacto, comuníquese con Atención al Cliente Lucid (Lucid Customer Care) en customercare@lucidmotors.com o 1-888-99-LUCID (1-888-995-8243). ¿Qué pasa si todavía tiene preguntas? El Centro de Atención al Cliente Lucid (Lucid Customer Care) está disponible 24 horas / 7 días a la semana para responder sus preguntas. Lucid Customer Care Customer Care Team 1-888-99-LUCID CustomerCare@Lucidmotors.com P.O. Box 4713 (1-888-995-8243) Trenton NJ 08650-9944 Si cree que Lucid ha fallado o no puede remediar el defecto sin cargo alguno o dentro de un período de tiempo razonable, puede presentar una queja a: Administrator, National Highway Traffic Safety Administration 1200 New Jersey Avenue S.E., Washington, D.C. 20590 Usted puede comunicarse con el número de llamada sin costo (Toll-free) de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o visite http://www.safecar.gov. Agradecemos su paciencia y su continuo apoyo. Atentamente, Lucid USA, Inc. LUCIDMOTORS.COM
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-034 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Les Technologies Ecotuned inc. Submission Date : APR 20, 2023 NHTSA Recall No. : 23E-034 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Les Technologies Ecotuned inc. Address : 755 boul. Lionel-Boulet Suite 1 Varennes 00 J3X 1P7 Company phone : 7060618 Population : Number of potentially involved : 143 Estimated percentage with defect : NR Equipment Information : Brand / Trade 1 : Ecotuned Technologies Model : E85 MK3 Part No. : H211-209-V02-R00 Size : NR Function : NR Descriptive Information : The population consists of all EV system produced and sell to MicroBird Corp. (2018-2023). They’re all equipped with the same charging harness model that can have a faulty spliced connection on the A/C powerline. Production Dates : MAR 01, 2018 – APR 17, 2023 Description of Defect : Description of the Defect : The A/C (level 2) charging harness is composed of a spliced connection that split the current from the charging port to the 2 on-board chargers. After the investigation of a vehicle damaged from fire, the engineering team identify this spliced connection to be the cause of the origin of the fire. On the detailed evaluation of the manufacturing process. All the produced charging harness (H211-209-V02-R00) were manufactured with the same technique. Ecotuned suspect that may be other units of this harness may have a quality issue that can lead to another fail similar to the one investigated. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The main risk with an power harness fire is the propagation inside the engine bay and eventually to the battery pack and the cabin. Description of the Cause : NR Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 23E-034 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name : Charging harness Component Description : Charging harness Component Part Number : H211-209-V02-R00 Supplier Identification : Component Manufacturer Name : Ecotuned Address : 755 Boul. Lionel Boulet Varennes Foreign States J3X1P7 Country : Canada Chronology : Ecotuned Technologies and Micro Bird were informed on April 6, 2023, that an electric vehicle had been damaged by fire on April 4, while charging. On April 7, a team composed of employees of both companies was sent to investigate the circumstances of the incident. On April 13, 2023, Ecotuned informed Micro Bird that the presumed root cause was a high heat dissipation at a junction point of the AC charging harness and a safety bulletin was sent to dealers of Micro Bird EV vehicles advising them to inform their clients that until further notice, electric vehicles shall be charged using outside charging equipment only and to keep a safe distance between vehicles and with buildings during charging sessions. On the same day, it was decided to recall the electric vehicles equipped with Ecotuned Technologies MK3 kit. Micro Bird had not received any report of incident or claim regarding this defect before the April 6, 2023 incident. Description of Remedy : Description of Remedy Program : Ecotuned is currently working to develop & test the proper fix to address this issue. It’s going to be deployed through the Microbird dealers network and installed at no cost to the vehicle. How Remedy Component Differs from Recalled Component : NR Part 573 Safety Recall Report 23E-034 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : NR – NR Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : MicroBird Corporation Address : 3000 Rue Girardin Drummondville 00 J2E 0A1 Country : CA Company Phone : NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-351 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Lucid Motors, Inc. Submission Date : MAY 18, 2022 NHTSA Recall No. : 22V-351 Manufacturer Recall No. : NCR-22-01-0 Manufacturer Information : Manufacturer Name : Lucid Motors, Inc. Address : 7373 Gateway Blvd. Newark CA 94560 Company phone : 1-510-648-3553 Population : Number of potentially involved : 1,117 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Lucid Air (All grades) Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : The center and left display wiring harness may not have adequate clearance from the steering intermediate shaft, which could lead to chafing of the harness and loss of display updates. Lucid established a clean point at its manufacturing plant for vehicles with production dates beginning with May 4, 2022. All Lucid vehicles manufactured prior to the clean point are potentially affected. For vehicles manufactured after the clean point, Lucid is ensuring any excess harness length is adequately secured prior to harness installation. Vehicles manufactured after the clean point are not part of the recall population. Lucid is implementing an engineering change to obtain shorter harnesses that will not require securing of excess length. Lucid estimates that 1,117 vehicles delivered to customers are potentially affected by below spec clearance. Lucid has no evidence of actual FMVSS non-compliances resulting from this condition in either customer cars or vehicles in Lucid’s possession, and estimates that fewer than 1% of vehicles will have such a non-compliance. This non-compliance does not affect current production as a clean point has been established. Production Dates : OCT 22, 2021 – MAY 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-351 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : The Center and Left Display Wiring Harness may not be adequately secured. Lucid has determined that on certain 2022 Lucid Air models the harness containing the ethernet wiring for the center and left driver displays may not be secured properly. This could result in chafing of the harness due to contact with the steering intermediate shaft. Damage to the harness could lead to a potential loss of data communications to the displays. Loss of communication at these screens could interrupt updating of the speedometer, gear selection indicators, telltales and other in-vehicle notifications, resulting in noncompliance with FMVSS 101. FMVSS 1 : 101 – Control and displays FMVSS 2 : NR Description of the Safety Risk : Below specification could result in chafing of the harness, leading to loss of data updates to the driver center and left consoles. Loss of data updates for display of the speedometer, gear selection indicators, telltales and certain other in-vehicle notifications is non-compliant with FMVSS 101. Description of the Cause : Some cable harnesses accepted with excess length for the installation location were not adequately secured during installation, resulting in below specification clearance to the steering intermediate shaft. Identification of Any Warning that can Occur : Loss of display updates could be intermittent or occur without warning. Involved Components : Component Name 1 : Vehicle Body Harness Component Description : Body Control Module to Instrument Cluster Controller/Driver Monitor System Ethernet Connection Component Part Number : P11-J50000-03 Supplier Identification : Component Manufacturer Name : Aptiv Address : 5725 Innovation Drive Troy Michigan 48098-2852 Country : United States Part 573 Safety Recall Report 22V-351 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : On April 28, 2022, Lucid Engineering discovered a harness with below spec clearance to the steering shaft in a vehicle at Lucid HQ. On April 29, Lucid began inspecting all vehicles in the plant and correcting any with below spec clearance. Of the vehicles initially inspected, the harness was touching the steering shaft on approx. 2% of vehicles. Lucid began inspecting all vehicles in its possession and ensuring the harnesses are secured. On April 29, Lucid established a clean point at the plant for vehicles with production dates beginning May 4, and implemented a temporary countermeasure to secure excess harness length prior to harness installation. As of May 17, Lucid has inspected all of the vehicles in the plant. On May 2, Engineering notified the Product Safety Working Group (PSWG) of a potential concern with harnesses in customer vehicles and began preparing to brief a presentation for the PSWG. The PSWG convened on May 5 to review the presentation and determined to evaluate the potential for harness chafing as the wires supply data to the driver console. From May 5–9, Engineering conducted testing to evaluate the concern. On May 10, the PSWG reviewed test results and analyzed safety and compliance concerns. On May 11, the PSWG recommended a recall to the Product Safety Executive Council (PSEC) due to the possibility of chafing leading to loss of data updates to the center display, resulting in noncompliance with FMVSS 101. The PSEC concluded that, though not aware of any failures due to the condition, out of an abundance of caution Lucid would initiate a recall. Description of Remedy : Description of Remedy Program : All owners of subject vehicles will be notified by first class mail with instructions to contact Lucid to schedule inspection and, if necessary, securing, of the subject wiring harness AT NO COST to the customer. Technicians will perform a visible inspection of the harnesses. If technicians identify a harness with below spec clearances, they will secure the harness with adequate clearance AT NO COST to the customer. If technicians identify a chafed harness, technicians will replace the harness and ensure it is secured with adequate clearance AT NO COST to the customer. In accordance with 49 CFR 573.13(c), Lucid will reimburse owners for costs an owner reasonably incurred to obtain a remedy for this noncompliance during the period starting from initial vehicle delivery through 10 days after Lucid’s mailing of the owner notification letter concerning this noncompliance. If an owner has such a claim for prenotification reimbursement, they may contact Lucid Customer Care at 1-888-99-LUCID or 1-888-995-8243. How Remedy Component Differs from Recalled Component : All harnesses will be inspected and secured with adequate clearance. Harnesses with any visible sign of chafing will be replaced with a new harness and secured with adequate clearance. Identify How/When Recall Condition was Corrected in Production : On April 29, 2022, Lucid implemented a temporary countermeasure to secure the excess harness length for each harness prior to installation in the vehicle at Lucid’s manufacturing plant. Lucid is implementing an engineering change to obtain harness without excess length. Until the engineering change is implemented, Lucid will continue performing the temporary countermeasure. Part 573 Safety Recall Report 22V-351 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Owners will be notified by email and US First Class Certified mail. Planned Dealer Notification Date : JUN 20, 2022 – JUN 20, 2022 Planned Owner Notification Date : JUN 20, 2022 – JUN 20, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-351 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Lucid USA, Inc. Submission Date : JUN 03, 2022 NHTSA Recall No. : 22V-351 Manufacturer Recall No. : NCR-22-01-0 Manufacturer Information : Manufacturer Name : Lucid USA, Inc. Address : 7373 Gateway Blvd. Newark CA 94560 Company phone : 1-510-648-3553 Population : Number of potentially involved : 1,117 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Lucid Air (All grades) Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : The center and left display wiring harness may not have adequate clearance from the steering intermediate shaft, which could lead to chafing of the harness and loss of display updates. Lucid established a clean point at its manufacturing plant for vehicles with production dates beginning with May 4, 2022. All Lucid vehicles manufactured prior to the clean point are potentially affected. For vehicles manufactured after the clean point, Lucid is ensuring any excess harness length is adequately secured prior to harness installation. Vehicles manufactured after the clean point are not part of the recall population. Lucid is implementing an engineering change to obtain shorter harnesses that will not require securing of excess length. Lucid estimates that 1,117 vehicles delivered to customers are potentially affected by below spec clearance. Lucid has no evidence of actual FMVSS non-compliances resulting from this condition in either customer cars or vehicles in Lucid’s possession, and estimates that fewer than 1% of vehicles will have such a non-compliance. This non-compliance does not affect current production as a clean point has been established. Production Dates : OCT 22, 2021 – MAY 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-351 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : The Center and Left Display Wiring Harness may not be adequately secured. Lucid has determined that on certain 2022 Lucid Air models the harness containing the ethernet wiring for the center and left driver displays may not be secured properly. This could result in chafing of the harness due to contact with the steering intermediate shaft. Damage to the harness could lead to a potential loss of data communications to the displays. Loss of communication at these screens could interrupt updating of the speedometer, gear selection indicators, telltales and other in-vehicle notifications, resulting in noncompliance with FMVSS 101. FMVSS 1 : 101 – Control and displays FMVSS 2 : NR Description of the Safety Risk : Below specification clearance could result in chafing of the harness, leading to loss of data updates to the driver center and left consoles. Loss of data updates for display of the speedometer, gear selection indicators, telltales and certain other in-vehicle notifications is non-compliant with FMVSS 101 and may increase the risk of a crash. Description of the Cause : Some cable harnesses accepted with excess length for the installation location were not adequately secured during installation, resulting in below specification clearance to the steering intermediate shaft. Identification of Any Warning that can Occur : Loss of display updates could be intermittent or occur without warning. Involved Components : Component Name 1 : Vehicle Body Harness Component Description : Body Control Module to Instrument Cluster Controller/Driver Monitor System Ethernet Connection Component Part Number : P11-J50000-03 Supplier Identification : Component Manufacturer Name : Aptiv Address : 5725 Innovation Drive Troy Michigan 48098-2852 Country : United States Part 573 Safety Recall Report 22V-351 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : On April 28, 2022, Lucid Engineering discovered a harness with below spec clearance to the steering shaft in a vehicle at Lucid HQ. On April 29, Lucid began inspecting all vehicles in the plant and correcting any with below spec clearance. Of the vehicles initially inspected, the harness was touching the steering shaft on approx. 2% of vehicles. Lucid began inspecting all vehicles in its possession and ensuring the harnesses are secured. On April 29, Lucid established a clean point at the plant for vehicles with production dates beginning May 4, and implemented a temporary countermeasure to secure excess harness length prior to harness installation. As of May 17, Lucid has inspected all of the vehicles in the plant. On May 2, Engineering notified the Product Safety Working Group (PSWG) of a potential concern with harnesses in customer vehicles and began preparing to brief a presentation for the PSWG. The PSWG convened on May 5 to review the presentation and determined to evaluate the potential for harness chafing as the wires supply data to the driver console. From May 5–9, Engineering conducted testing to evaluate the concern. On May 10, the PSWG reviewed test results and analyzed safety and compliance concerns. On May 11, the PSWG recommended a recall to the Product Safety Executive Council (PSEC) due to the possibility of chafing leading to loss of data updates to the center display, resulting in noncompliance with FMVSS 101. The PSEC concluded that, though not aware of any failures due to the condition, out of an abundance of caution Lucid would initiate a recall. Description of Remedy : Description of Remedy Program : All owners of subject vehicles will be notified by first class mail with instructions to contact Lucid to schedule inspection and, if necessary, securing, of the subject wiring harness AT NO COST to the customer. Technicians will perform a visible inspection of the harnesses. If technicians identify a harness with below spec clearances, they will secure the harness with adequate clearance AT NO COST to the customer. If technicians identify a chafed harness, technicians will replace the harness and ensure it is secured with adequate clearance AT NO COST to the customer. In accordance with 49 CFR 573.13(c), Lucid will reimburse owners for costs an owner reasonably incurred to obtain a remedy for this noncompliance during the period starting from initial vehicle delivery through 10 days after Lucid’s mailing of the owner notification letter concerning this noncompliance. If an owner has such a claim for prenotification reimbursement, they may contact Lucid Customer Care at 1-888-99-LUCID or 1-888-995-8243. How Remedy Component Differs from Recalled Component : All harnesses will be inspected and secured with adequate clearance. Harnesses with any visible sign of chafing will be replaced with a new harness and secured with adequate clearance. Identify How/When Recall Condition was Corrected in Production : On April 29, 2022, Lucid implemented a temporary countermeasure to secure the excess harness length for each harness prior to installation in the vehicle at Lucid’s manufacturing plant. Lucid is implementing an engineering change to obtain harness without excess length. Until the engineering change is implemented, Lucid will continue performing the temporary countermeasure. Part 573 Safety Recall Report 22V-351 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Owners will be notified by email and US First Class Certified mail. Planned Dealer Notification Date : JUN 20, 2022 – JUN 20, 2022 Planned Owner Notification Date : JUN 20, 2022 – JUN 20, 2022 * NR – Not Reported
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