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March 11, 2022 NHTSA CAMPAIGN NUMBER: 22V144000
Solar Controller Wired Incorrectly
Inoperable safety alarms increase the risk of injury.
NHTSA Campaign Number: 22V144
Manufacturer Keystone RV Company
Components ELECTRICAL SYSTEM, EQUIPMENT
Potential Number of Units Affected 39,240
Summary
Keystone RV Company (Keystone) is recalling certain 2022 Keystone Arcadia, Carbon, Alpine, Avalanche, Cougar, Fuzion, High Country Montana, Hideout, Impact, Montana, Outback, Passport, Raptor, Springdale, and 2021-2022 Sprinter and Bullet fifth wheel and travel trailers. The solar controller may be incorrectly wired, causing certain components and safety alarms, such as carbon monoxide and propane gas detectors, to become inoperable.
Remedy
Dealers will inspect voltage readings and correct the wiring as necessary, free of charge. Owner notification letters were mailed May 2, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 22-423.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
4/18/22
SAFETY ADVISORY # 22-423
Solar Controller Wiring
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that vehicles in the recall population have a solar controller that may have been wired incorrectly. Under certain conditions improper voltage can render 12VDC components and 12VDC safety alarms (i.e. carbon monoxide, propane gas detector) inside the vehicle inoperable leading to an increased risk of personal injury or property damage.
Models Included:
Year | Model | Serial Number Range |
2022 | Alpine – All Models | NE780000 – NE780938 |
2022 | Arcadia – All Models | NL550001 – NL550807 |
2022 | Avalanche – All Models | NE760000 – NE760983 |
2021
2022 |
Bullet – All Models | MD439000 – MD439004
MT438560 – MT438637 ND430001 – ND432670 NT430000 – NT433187 NX431336 – NX433206 |
2022 | Carbon – All Models | NR805000 – NR805505 |
2022 | Cougar – All Models | N2500002 – N2505632
NC500004 – NC505099 NL501834 – NL505797 NV500000 – NV505373 |
2022 | Fuzion – All Models | NF810000 – NF810680 |
2022 | HC Montana – All Models | NA740000 – NA741905 |
2022 | Hideout – All Models | N7240935 – N7247387
NN240000 – NN247734 NW240001 – NW247023 |
2022 | Impact – All Models | NF815000 – NF815388 |
2022 | Montana – All Models | N4700000 – N4702290 |
2022 | Outback – All Models | NB450000 – NB451379 |
2022 | Passport – All Models | ND410520 – ND413598
NK410100 – NK413518 NX410000 – NX413531 |
2022 | Raptor – All Models | NR800000 – NR800620 |
2022 | Springdale – All Models | N3100000 – N3107067
NG101574 – NG108304 NW100550 – NW107717 |
2022 | Sprinter – All Models | M1533667 – M1533694 N1530000 – N1531537 |
Parts Required:
No parts required
Tools Required:
– Screw gun – Flat Screw driver – voltmeter
– Cell phone or tablet capable of running apps
This Safety Advisory requires a Pre-Authorization & Photograph
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to check voltage readings from the Victron Solar Charge Controller using the VictronConnect app (see Icon) to determine if the wiring is correct. If wiring is incorrect the battery settings must be set to 12v using the VictronConnect app and then wiring can be corrected at the controller.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels. Disconnect shore power.
Step 2
Using the VictronConnect app, link it to the Victron Solar Charge Controller installed on the unit being inspected. The system may require several firmware updates before proceeding. Check the status page, see Figure 1. Take a screen shot of the voltage status. Battery voltage or panel voltage will be required to perform the following test.
Note: Normal operation should look similar to Figure 1. Battery voltage should not exceed 15v, solar voltage should not exceed 50 volts.
Step 3
Click on the settings gear in the top right corner, see Figure 1. Choose “Battery” and check the “Battery voltage” level that the controller is set to. This should read 12v as shown in Figure 3. Take a screen shot of this screen indicating what the battery voltage is set to. Important: After taking a screen shot of what the battery status is, if the battery setting is set to 24v, change it to 12v by selecting the drop down menu. Your controller will now stay at 12v reducing the likelihood of damaging 12VDC components in the unit. If the battery setting was 24v, the wiring is or was reversed at some time. Proceed to step 4 to determine wiring. If wiring is set to 12v and voltage looks proper like in Fig. 1 proceed to warranty reimbursement for inspection.
Step 4
Verify the wires coming from the battery are attached to “Batt” and the wires from the Solar panel are attached to the “PV” on the solar controller. There can be two wiring configurations:
- Red+/Black- from the Battery to “Batt” +/- port and Green+/Black- from the Solar panel to “PV” +/- ports on the solar controller
- Red+/Black- from the Battery to “Batt” +/- port and Red+/Black- from the Solar panel to “PV” +/- ports on the Solar controller
In configuration 2, to determine how it is currently wired, disconnect the solar charge controller and the battery and check the battery wires with a volt meter. The battery wires will read up to 14.4 VDC when attached and 0 when disconnected. If wiring is reversed, correct the wiring to match configuration 2. Note: Keystone’s 12V wiring standard has been updated and all units are currently built like configuration 1.
Note: The “Load” function is not used and should not have any wiring attached to that function.
Step 5
Using the VictronConnect app link to the controller again. Verify that the Solar and Battery voltage are correct. The status screen should be similar to Figure 1, if the panel is producing voltage.
Step 6
Check the 12VDC components inside to be sure that all are working. Test the LP/CO detectors for proper function. Any damaged components will require pictures verifying that the component is damaged or not working
In reference to 22-423 Solar Controller Wiring Recall – We are aware that it may be confusing to know which SmartSolar Charge Controller to choose from on the Victron Connect App. Please follow these 2 steps if you see multiple SmartSolar Charge Controllers on the Device list.
1. Get as close to the SmartSolar Charge Controller that you want to link to and from the device list choose the one with the strongest signal.
2. If the first step did not work, find the white label on the top or side of the SmartSolar Charge Controller, find the serial # on that label and match it to the serial # found at the top of the device list in the Victron Connect App.
Note: Access to the label can be difficult, use your cellphone camera to take a picture of the label.
Chronology :
2/22/2022 – Report was made that during a routine audit it was found that solar wiring was wired incorrectly. Investigation opened into claims for solar wiring.
3/3/2022 – Keystone Safety Committee reviewed the information on 22 separate claims for wiring that was reversed. First claim found was submitted on 10/6/2021 and last claim submitted was 3/3/2022. All claims found indicated reversed wiring at the solar controller. Only one claim on 10/20/2021 indicated that nine interior ceiling lights, waste water holding tank monitor, air conditioner thermostat, multisource TV cable distribution box, and radio not working. During testing between 2/22/2022 and 3/3/2022 it was discovered that the CO/LP detector could be damaged if the solar controller is not properly set to 12v before wiring is corrected, allowing improper voltage into the 12VDC circuits. The Safety Committee concluded that the data reviewed indicated a unanimous vote for a voluntary recall. Investigation called for to determine affected unit range.
3/9/2022 – Investigation concluded and scope completed.
18 Affected Products
Vehicles
MAKE | MODEL | YEAR |
KEYSTONE | ALPINE | 2022 |
KEYSTONE | ARCADIA | 2022 |
KEYSTONE | AVALANCHE | 2022 |
KEYSTONE | BULLET | 2021-2022 |
KEYSTONE | CARBON | 2022 |
KEYSTONE | COUGAR | 2022 |
KEYSTONE | FUZION | 2022 |
KEYSTONE | HIDEOUT | 2022 |
KEYSTONE | IMPACT | 2022 |
KEYSTONE | MONTANA | 2022 |
KEYSTONE | MONTANA HIGH COUNTRY | 2022 |
KEYSTONE | OUTBACK | 2022 |
KEYSTONE | PASSPORT | 2022 |
KEYSTONE | RAPTOR | 2022 |
KEYSTONE | SPRINGDALE | 2022 |
KEYSTONE | SPRINTER | 2021-2022 |
12 Associated Documents
Recall Acknowledgement
RCAK-22V144-5961.pdf 748.772KB
Defect Notice 573 Report
RCLRPT-22V144-3382.PDF 222.099KB
Recall 573 Report – 3/22/2022
RCLRPT-22V144-8961.PDF 222.385KB
Remedy Instructions and TSB
RCRIT-22V144-4315.pdf 290.383KB
Remedy Instructions and TSB
RCRIT-22V144-1281.pdf 439.42KB
Manufacturer Notices(to Dealers,etc)- 22-423 dealer email sent 4-22-2022
RCMN-22V144-4835.pdf 163.588KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V144-5330.pdf 146.273KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V144-2462.pdf 474.851KB
Recall Quarterly Report #1, 2022-2
RCLQRT-22V144-3501.PDF 211.14KB
ISSUED Renotification Notice
RCRN-22V144-8261.pdf 161.751KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V144-9869.PDF 211.24KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V144-0777.PDF 211.337KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V144&docType=RCL
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- UPGRADED SOLAR PANEL CONTROLLER: Compatible with 12V 24V system.This solar charge controller helps you manage the working of solar panels and battery in solar systems automatically with the build-in industrial microcontroller. You don't need to reset it when the battery runs out cause it will memorize various parameters set by the user. You can also charge your mobile phone, tablet, PCs through Dual USB output 5V/2.5A (max).
- SAFE TO USE: Equipped with overcurrent protection, short-circuit protection, inverse connection protection, low voltage, and overcharge protection, and have fully 3-stage PWM charge management. This 30A solar charge controller will help you improve the system efficiency safely and prolong the life span of the battery.
- PLEASE NOTE: The charge regulator is only suitable for lead-acid batteries: OPEN, AGM, GEL. Do not support any other batteries. The solar controller will turn off automatically to protect the lifespan of your battery if the voltage of the battery drop below 8V.
- LCD DISPLAY: Let you know the status and data with LCD Display. You can also switch modes and parameter configuration conveniently and can use this controller in a different place like home, industrial, commercial, etc.
- WARRANTY: 12-month warranty and lifetime technique support. If there is any problem, please contact us through amazon email, we will arrange a refund or a replacement.
- 【12V/24V Automatically Detect】 Automatically detects the voltage of the battery system (for non-lithium batteries) and adjusts the charging parameters accordingly, ensuring that the battery is charged safely and efficiently.
- 【Full System Protection】 Designed to safeguard your solar system. It provides a comprehensive and reliable safeguard for your equipment and devices protection for overcharging, over-discharging, short-circuit, overload, reverse polarity, reverse current, and temperature compensation, keeping your devices and systems running smoothly and safely.
- 【Multiple Types of Charging Ports】 Integrated with 5V 2A USB ports, allowing you to conveniently charge your phones, tablets, and other USB-powered devices directly from the controller without the need for an additional power source or adapter. With a variety of charging options, this charge controller is perfect for those who need flexibility in their charging solutions.
- 【Diverse Load Control】 Multiple load control modes provide unparalleled flexibility and maximum efficiency when it comes to managing your energy usage. Wanderer 10 can adapt to your specific load requirements by set up parameters directly from the controller.
- 【Extremely Low Self-Consumption】 Boasts an extremely low self-consumption feature, making it an energy-efficient and practical solution for off-grid power systems. With its low self-consumption rate, the charge controller consumes minimal power from the battery, allowing you to maximize the efficiency and lifespan of your power system.
- Auto 12/24/36/48V battery system, 150Voc max PV input voltage
- Solar panel: suitable for 570W (12V); 1130W (24V); 1710W (36V); 2270W (48V);
- Compatible with sealed, gel, flooded, and lithium batteries, Battery temperature compensation function
- Multiple protections: overcharge/over discharge/ overheat/reverse/overload/short-circuit protection
- RS485 communication: Capable of Wi-Fi remote monitoring (Additional purchase required) - Realize real-time wireless monitoring function of solar controller by APP, Simple and convenient to set, One-key restore the factory settings. Suitable for Andriod & IOS system.
- 【UPGRADED SOLAR CONTROLLER】This solar charge controller helps you manage the working of solar panels and batteries in solar systems automatically with the build-in industrial microcontroller. You don't need to reset it when the battery runs out cause it will memorize various parameters set by the user.
- 【WIDE COMPATIBILITY】Compatible with 12V and 24V systems. You can also charge your mobile phone, tablet, PCs through Dual USB output 5V/2.5A (max).
- 【SAFE TO USE】With Intelligent protection against overcurrent, short-circuit, inverse, low voltage, and overcharge, this 30A solar charge controller will help you improve the system efficiency safely and prolong the life span of the battery.
- 【LCD DISPLAY】Let you know the status and data with LCD Display. You can also switch modes and parameter configuration conveniently. You can aslo use this controller in a different places like home, industrial, commercial, etc.
- 【BUY WITH CONFIDENCE】12-month warranty and lifetime technique support. If there is any problem, please contact us through amazon email
- Are you ready to take your solar energy game to the next level? Using a multi-stage, adaptive charging algorithm, the Victron Energy SmartSolar MPPT 100-Volt 30 amp is the ultimate solar charger for your batteries
- With the latest and fastest technology, this MPPT charge controller maximizes energy-harvest from your solar panels, intelligently driving it to achieve full charge in the shortest possible time. It even has the power to recharge severely depleted batteries from 0 volts
- Thanks to the Victron Energy MPPT technology, every single drop of power available is squeezed out of your solar panels and stored, guaranteeing an efficient energy collection.
- Connectivity - with the built-in Bluetooth feature, you can wirelessly monitor and control your MPPT with the Victron Connect app. Or, connect to a Victron Energy GX device with a VE.Direct cable (sold separately) and monitor from anywhere in the world using VRM!
- Easily program the charger for your battery type using 'presets' for common battery types or by creating your own 100% customized settings.
- 【Advanced MPPT Technology】SOGTICPS 100A MPPT solar controller with advanced MPPT maximum power point tracking technology algorithm, 12V/24V/36V/48V automatic recognition; dual USB 5V charging ports,and the maximum power point of the pv array can be quickly tracked in any environment ,tracking efficiency not less than 99.5%. and significantly improve the utilization of energy in solar system.
- 【Multi-functional design】Multi-function LCD with backlight display and clock display, 7 operating modes: charging mode, light control mode, light control + time delay control mode, universal control mode, manual control mode, timing control mode.
- 【Safe voltage protection】MPPT solar controller with voltage protection, including battery over-voltage and over-current protection, power failure protection, overcharge protection, deep discharge protection, reverse connection protection, and overheat temperature protection.
- 【User-Friendly Design】The LCD is designed to dynamically display the operation data and working status of the equipment.Controller parameters display (working mode, battery voltage, PV charging current, battery discharging current, product working temperature, delay time).
- 【Multiple battery charging options】Compatible with Seal, GEL, Flooded, LifePO4 battery charging.
- Are you ready to take your solar energy game to the next level? Using a multi-stage, adaptive charging algorithm, the Victron Energy SmartSolar MPPT 75-Volt 15 amp is the ultimate solar charger for your batteries
- With the latest and fastest technology, this MPPT charge controller maximizes energy-harvest from your solar panels, intelligently driving it to achieve full charge in the shortest possible time. It even has the power to recharge severely depleted batteries from 0 volts
- Easily program the charger for any battery type using 'presets' for common battery types or by creating your own 100% customized settings.
- Connectivity - with the built-in Bluetooth feature, you can wirelessly monitor and control your MPPT with the Victron Connect app. Or, connect to a Victron Energy GX device with a VE.Direct cable (sold separately) and monitor from anywhere in the world using VRM!
- The intelligent Load output function is a game-changer, preventing damage caused by running batteries 'flat.' You can configure the voltage at which the Victron Energy SmartSolar disconnects a load, preventing excessive drain on your batteries.
- This product adopts a 32-bit high-speed main control chip, LED screen display, complete multi-stage PWM charging management, built-in reverse protection, open circuit protection, high temperature protection, short circuit protection, all of which are automatic recovery type, do not damage the controller, and have dual MOS anti backflow circuit.
- Compatible with 12V and 24V systems. You can also charge your mobile phone, tablet, PCs through Dual USB output 5V/1A (max).
- This controller can automatically recognize battery voltage, help you better control battery charging, extend battery life, and has load time control function, manual setting, and automatic recognition.
- LCD screen can view various parameters and real-time understand data dynamics
- When installing, first install the battery and then connect the solar panel. When disassembling, first remove the solar panel and then the battery. This is something that must be noted.
- High Charging Ability: Large Power 80 amp solar charge controller, 12V/24V Auto Identification, 5V USB output, Max PV Array input Voltage/Power (Battery Voltage): 24V/960W(12V), 48V/1920W(24V), Get Free Battery Monitor in the Package
- Intelligent High-complex Protection Technology: Short Circuit Protection, Overcharge Protection, Over-current Protection, Reverse Connection Protection
- ABS Material Shell Design: Anti-Fall & Durable Overall Design, Achieve the Longest Product Service Lifetime
- Enhanced Heat Sink: High-Quality aluminum alloy Heat Sink, Super Efficient Heat Dissipation, the thickest Part can Reach to 0.12 In. Simple Operation: 1, Simple & Easy Button Operation 2, Adjustable Charge-Discharge Parameter 4, Operation Mode of Load is Settable
- Our controller is backed by FULL MONEY BACK GUARANTEE! If for any reason you are not satisfied with this purchase, kindly contact us and our dedicated world class customer support team will offer a replacement or full refund without any cost from your side!
- 【60A MPPT CHARGING CONTROLLER】 4-stage battery charging algorithm for a rapid, efficient , safe charging(Bulk Charge, Boost Charge, Float Charge,and Equalization), 60amp Rate Charging current.
- 【WIDE RANGE SOLAR VOLTAGE/POWER SUPPORT】Controller support High PV Input Power/voltage. Controller can accept Solar voltage up to 190V. When battery is 12V system: Suggest Solar power 720W, suggest range:DC20V~DC80V;1440W 105V when 24V; 2100W 150 when 36V; 2800W 150v when 48V.
- 【12V/24V/36V/48V BATTERY SUPPORT】Negative grounding design controller more safe, controller Compatible with a variety of batteries(lead-acid and lithium, User customize); Sealed, Gel, Flooded and LI (LFP) battery charging parameter pre-set, other battery can be customize charging parameter according your need.
- 【 0 layer MPPT charge controller】Easy to know controller's working state and process in one glance
- 【FULL CHARGING PROTECTIONS】Short Circuit/Overcurrent/Reverse Polarity,etc.protections; Very detail LCD screen and 4 buttons make this solar controller very simple to use. Fast service support and Simple and detail wiring instruction avaiable.
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SEOCONTENT-START
PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL – 2nd notice «POLKNAME» «POLKADDRESS» «ADDRESS2» «POLKCITY», «POLKST» «ZIPplus4» This notice applies to your vehicle: «VIN» Dear «POLKNAME»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our records indicate YOUR UNIT HAS NOT BEEN REMEDIED. Please DO NOT ignore this notice! Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Alpine, Arcadia, Avalanche, Carbon, Cougar, Fuzion, HC Montana, Hideout, Impact, Montana, Outback, Passport, Raptor, Springdale, 2021-2022 Bullet, Sprinter Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that vehicles in the recall population have a solar charge controller that may have been wired incorrectly. Under certain conditions improper voltage can render 12VDC components and 12VDC safety alarms (i.e. carbon monoxide, propane gas detector) inside the vehicle inoperable leading to an increased risk of personal injury or property damage. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to check voltage readings on the VictronConnect app to determine if the wiring is correct. If wiring is incorrect the battery settings must be set to 12v using the VictronConnect app and then wiring can be corrected at the solar charge controller. The service and parts required for this corrective action will be provided at no charge to you. Self-Inspection by logging into the VictronConnect app and e-mailing screenshots to Keystone (details below) or make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Reason for this recall What we will do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-144 Safety Advisory: 22-423 October 6, 2022 What we need you to do PO Box 2000 – Goshen, IN 46527-2000 Phone: (866) 425-4369 – Fax: (866) 273-1451 www.keystonerv.com Self-Inspection If you do not feel comfortable at any time self-inspecting, please contact your dealer and set an appointment. To continue: Step 1: Download the free VictronConnect app (See Icon) from the Play Store (Android) or App Store (Apple). Step 2: Open the app and connect via Bluetooth to your unit. Step 3: Accept all firmware updates. Step 4: Click on Status, take a screenshot the status page (See Figure 1) A. If the Solar Voltage is less than 50V and the Battery Voltage is less than 15V, proceed to step 5. B. If Solar Voltage is under 15V and the Battery Voltage exceeds 15V when the solar panel is in the direct sun, the solar charge controller is wired incorrectly and will require service by your RV dealership. See figure 2. Step 5: Click on the settings (gear) in the top right corner (See Figure 1). Select Battery, take screenshot. Battery Voltage should read 12V. If it reads 24V: A. Click the drop down (See Figure 3) and change to 12V to reduce the likelihood of 12VDC components being damaged. B. The solar charge controller is still wired incorrectly and will require service by your RV dealership. Step 6: Please e-mail the screenshots to recall@keystonerv.com. Keystone will evaluate the information and respond to you with what further action, if any, is needed. Fig. 1 Fig. 2 Fig. 3 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer Service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. BE ADVISED – Damage caused by failure to have the recall remedy completed will be the responsibility of the owner. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) If you have questions
**************************************************************************************************************
SAFETY ADVISORY # 22-423 Solar Controller Wiring Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that vehicles in the recall population have a solar controller that may have been wired incorrectly. Under certain conditions improper voltage can render 12VDC components and 12VDC safety alarms (i.e. carbon monoxide, propane gas detector) inside the vehicle inoperable leading to an increased risk of personal injury or property damage. Models Included: Year Model Serial Number Range 2022 Alpine – All Models NE780000 – NE780938 2022 Arcadia – All Models NL550001 – NL550807 2022 Avalanche – All Models NE760000 – NE760983 2021 2022 Bullet – All Models MD439000 – MD439004 MT438560 – MT438637 ND430001 – ND432670 NT430000 – NT433187 NX431336 – NX433206 2022 Carbon – All Models NR805000 – NR805505 2022 Cougar – All Models N2500002 – N2505632 NC500004 – NC505099 NL501834 – NL505797 NV500000 – NV505373 2022 Fuzion – All Models NF810000 – NF810680 2022 HC Montana – All Models NA740000 – NA741905 2022 Hideout – All Models N7240935 – N7247387 NN240000 – NN247734 NW240001 – NW247023 2022 Impact – All Models NF815000 – NF815388 2022 Montana – All Models N4700000 – N4702290 2022 Outback – All Models NB450000 – NB451379 2022 Passport – All Models ND410520 – ND413598 NK410100 – NK413518 NX410000 – NX413531 2022 Raptor – All Models NR800000 – NR800620 2022 Springdale – All Models N3100000 – N3107067 NG101574 – NG108304 NW100550 – NW107717 2022 Sprinter – All Models M1533667 – M1533694 N1530000 – N1531537 Keystone RV Company 4/18/22 Safety Advisory 22-423 Page 2 of 5 Parts Required: No parts required Tools Required: – Screw gun – Flat Screw driver – voltmeter – Cell phone or tablet capable of running apps This Safety Advisory requires a Pre-Authorization & Photograph Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone. When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used. The remedy is to check voltage readings from the Victron Solar Charge Controller using the VictronConnect app (see Icon) to determine if the wiring is correct. If wiring is incorrect the battery settings must be set to 12v using the VictronConnect app and then wiring can be corrected at the controller. REPAIR INSTRUCTIONS Step 1 Locate the trailer on a level, flat, hard surface. Chock the wheels. Disconnect shore power. Step 2 Using the VictronConnect app, link it to the Victron Solar Charge Controller installed on the unit being inspected. The system may require several firmware updates before proceeding. Check the status page, see Figure 1. Take a screen shot of the voltage status. Battery voltage or panel voltage will be required to perform the following test. Note: Normal operation should look similar to Figure 1. Battery voltage should not exceed 15v, solar voltage should not exceed 50 volts. Step 3 Click on the settings gear in the top right corner, see Figure 1. Choose “Battery” and check the “Battery voltage” level that the controller is set to. This should read 12v as shown in Figure 3. Take a screen shot of this screen indicating what the battery voltage is set to. Important: After taking a screen shot of what the battery status is, if the battery setting is set to 24v, change it to 12v by selecting the drop down menu. Your controller will now stay at 12v reducing the likelihood of damaging 12VDC components in the unit. If the battery setting was 24v, the wiring is or was reversed at some time. Proceed to step 4 to determine wiring. If wiring is set to 12v and voltage looks proper like in Fig. 1 proceed to warranty reimbursement for inspection. Step 4 Verify the wires coming from the battery are attached to “Batt” and the wires from the Solar panel are attached to the “PV” on the solar controller. There can be two wiring configurations: 1. Red+/Black- from the Battery to “Batt” +/- port and Green+/Black- from the Solar panel to “PV” +/- ports on the solar controller 2. Red+/Black- from the Battery to “Batt” +/- port and Red+/Black- from the Solar panel to “PV” +/- ports on the Solar controller In configuration 2, to determine how it is currently wired, disconnect the solar charge controller and the battery and check the battery wires with a volt meter. The battery wires will read up to 14.4 VDC when attached and 0 when disconnected. If wiring is reversed, correct the wiring to match configuration 2. Note: Keystone’s 12V wiring standard has been updated and all units are currently built like configuration 1. Note: The “Load” function is not used and should not have any wiring attached to that function. Step 5 Using the VictronConnect app link to the controller again. Verify that the Solar and Battery voltage are correct. The status screen should be similar to Figure 1, if the panel is producing voltage. Step 6 Check the 12VDC components inside to be sure that all are working. Test the LP/CO detectors for proper function. Any damaged components will require pictures verifying that the component is damaged or not working Step 7 Proceed to warranty reimbursement. Safety Advisory 22-423 Page 5 of 5 WARRANTY REIMBURSEMENT Submit a Pre-Authorization request with screen shots of VictronConnect app “Status” screen and “Settings” screen then claim on Key Express using Flat Rate Code # 7142342A In the Complaint section note: Safety Advisory # 22-423 In the Cause section note: Safety Advisory # 22-423 In the Correction section note: Wiring was correct at solar charge controller or Wiring was incorrect, battery setting set to 12v and wiring corrected. List any components damaged _______. The amount of time authorized for this inspection or changing “Batt” and “PV” wiring is 0.3 hour. Flat rates can be added if any 12VDC components were damaged. PARTS DISPOSITION No return parts. Please call Keystone RV Customer Service at: Luxury (LX) – 866-273-1450 Toy Haulers (TH) – 866-273-1452 Premium (PR) – 866-273-1454 Light Weight (LW) – 866-273-1456 Traditional (TR) – 855-895-4422
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL «Owner_name» «Street» «Street_2» «City», «State» «Zip» This notice applies to your vehicle: «VIN» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Alpine, Arcadia, Avalanche, Carbon, Cougar, Fuzion, HC Montana, Hideout, Impact, Montana, Outback, Passport, Raptor, Springdale, 2021-2022 Bullet, Sprinter Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that vehicles in the recall population have a solar charge controller that may have been wired incorrectly. Under certain conditions improper voltage can render 12VDC components and 12VDC safety alarms (i.e. carbon monoxide, propane gas detector) inside the vehicle inoperable leading to an increased risk of personal injury or property damage. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to check voltage readings on the VictronConnect app to determine if the wiring is correct. If wiring is incorrect the battery settings must be set to 12v using the VictronConnect app and then wiring can be corrected at the solar charge controller. The service and parts required for this corrective action will be provided at no charge to you. Self-Inspection by logging into the VictronConnect app and e-mailing screenshots to Keystone (details below) or make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Self-Inspection If you do not feel comfortable at any time self-inspecting, please contact your dealer and set an appointment. To continue: Step 1: Download the free VictronConnect app (See Icon) from the Play Store (Android) or App Store (Apple). Step 2: Open the app and connect via Bluetooth to your unit. Step 3: Accept all firmware updates. Step 4: Click on Status, take a screenshot the status page (See Figure 1) A. If the Solar Voltage is less than 50V and the Battery Voltage is less than 15V, proceed to step 5. B. If Solar Voltage is under 15V and the Battery Voltage exceeds 15V when the solar panel is in the direct sun, the solar charge controller is wired incorrectly and will require service by your RV dealership. See figure 2. Step 5: Click on the settings (gear) in the top right corner (See Figure 1). Select Battery, take screenshot. Battery Voltage should read 12V. If it reads 24V: Reason for this recall What we will do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-144 Safety Advisory: 22-423 May 2, 2022 What we need you to do PO Box 2000 – Goshen, IN 46527-2000 Phone: (866) 425-4369 – Fax: (866) 273-1451 www.keystonerv.com A. Click the drop down (See Figure 3) and change to 12V to reduce the likelihood of 12VDC components being damaged. B. The solar charge controller is still wired incorrectly and will require service by your RV dealership. Step 6: Please e-mail the screenshots to recall@keystonerv.com. Keystone will evaluate the information and respond to you with what further action, if any, is needed. Fig. 1 Fig. 2 Fig. 3 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer Service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) If you have questions
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com SAFETY ADVISORY 22-423 «Dealer_name» ATTN: Service Manager «Street» «Street_2» «City», «State» «Zip» «Country» Dear «Dealer_name», Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Alpine, Arcadia, Avalanche, Carbon, Cougar, Fuzion, HC Montana, Hideout, Impact, Montana, Outback, Passport, Raptor, Springdale, 2021-2022 Bullet, Sprinter Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. It has been decided that vehicles in the recall population have a solar charge controller that may have been wired incorrectly. Under certain conditions improper voltage can render 12VDC components and 12VDC safety alarms (i.e. carbon monoxide, propane gas detector) inside the vehicle inoperable leading to an increased risk of personal injury or property damage. The vehicles included in the recall are: Year Model Serial Number Range 2022 Alpine – All Models NE780000 – NE780938 2022 Arcadia – All Models NL550001 – NL550807 2022 Avalanche – All Models NE760000 – NE760983 2021 2022 Bullet – All Models MD439000 – MD439004 MT438560 – MT438637 ND430001 – ND432670 NT430000 – NT433187 NX431336 – NX433206 2022 Carbon – All Models NR805000 – NR805505 2022 Cougar – All Models N2500002 – N2505632 NC500004 – NC505099 NL501834 – NL505797 NV500000 – NV505373 2022 Fuzion – All Models NF810000 – NF810680 2022 HC Montana – All Models NA740000 – NA741905 2022 Hideout – All Models N7240935 – N7247387 NN240000 – NN247734 NW240001 – NW247023 2022 Impact – All Models NF815000 – NF815388 2022 Montana – All Models N4700000 – N4702290 2022 Outback – All Models NB450000 – NB451379 2022 Passport – All Models ND410520 – ND413598 NK410100 – NK413518 NX410000 – NX413531 2022 Raptor – All Models NR800000 – NR800620 Reason for this recall RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 22V-144 CAN: 2022-131 Safety Advisory: 22-423 April 22, 2022 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com 2022 Springdale – All Models N3100000 – N3107067 NG101574 – NG108304 NW100550 – NW107717 2022 Sprinter – All Models M1533667 – M1533694 N1530000 – N1531537 Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. Please log-in to Key Express for a list of your VINs. Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #22-423, which details how to remedy the situation and the proper reimbursement procedures. We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us. Sincerely, KEYSTONE RV COMPANY cc. National Highway Traffic Safety Administration (NHTSA) cc. Transport Canada
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-144 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone RV Company Submission Date : MAR 22, 2022 NHTSA Recall No. : 22V-144 Manufacturer Recall No. : 22-423 Manufacturer Information : Manufacturer Name : Keystone RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 39,240 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2022-2022 Keystone Alpine Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Alpine units 938 Production Dates : JUL 29, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDFALU22NE780000 End : 4YDFALU28NE780938 ✔ Not sequential Vehicle 2 : 2022-2022 Keystone Arcadia Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Arcadia units 806 Production Dates : AUG 09, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDFARN29NL550001 End : 4YDFART25NL550807 ✔ Not sequential Vehicle 3 : 2022-2022 Keystone Avalanche Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Avalanche units 982 Production Dates : AUG 06, 2021 – FEB 15, 2022 VIN Range 1 : Begin : 4YDFAVV29NE760000 End : 4YDFAVU27NE760983 ✔ Not sequential Part 573 Safety Recall Report 22V-144 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2021-2022 Keystone Bullet Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Bullet units 3216 Production Dates : AUG 11, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDT23R20MD439000 End : 4YDT33029MT438637 ✔ Not sequential VIN Range 2 : Begin : 4YDTBLM20ND430001 End : 4YDTBLL20NX433206 ✔ Not sequential Vehicle 5 : 2022-2022 Keystone Carbon Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Carbon units 506 Production Dates : AUG 10, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDFCNR29NR805000 End : 4YDFCNV38NR805505 ✔ Not sequential Vehicle 6 : 2022-2022 Keystone Cougar Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Cougar units 5446 Production Dates : AUG 11, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDFCGN28N2500002 End : 4YDTCGR28NV505373 ✔ Not sequential Vehicle 7 : 2022-2022 Keystone Fuzion Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Fuzion units 677 Production Dates : AUG 16, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDFFZV33NF810000 End : 4YDFFZV37NF810680 ✔ Not sequential Part 573 Safety Recall Report 22V-144 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 8 : 2022-2022 Keystone HC Montana Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages HC Montana units 1906 Production Dates : AUG 06, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDFHMR29NA740000 End : 4YDFHMP21NA741905 ✔ Not sequential Vehicle 9 : 2022-2022 Keystone Hideout Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Hideout units 7409 Production Dates : AUG 05, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDTH1T28N7240935 End : 4YDTH1G11NW247023 ✔ Not sequential Vehicle 10 : 2022-2022 Keystone Impact Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Impact units 389 Production Dates : AUG 16, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDF1PT2XNF815000 End : 4YDT1PL23NF815388 ✔ Not sequential Vehicle 11 : 2022-2022 Keystone Montana Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Montana units 2273 Production Dates : JUL 28, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDFM0P2XN4700000 End : 4YDFM0T23N4702290 ✔ Not sequential Part 573 Safety Recall Report 22V-144 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 12 : 2022-2022 Keystone Outback Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Outback units 1380 Production Dates : AUG 19, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDT0BS21NB450000 End : 4YDT0BS22NB451379 ✔ Not sequential Vehicle 13 : 2022-2022 Keystone Passport Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Passport units 3584 Production Dates : AUG 09, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDTPPL29ND410520 End : 4YDTPPL29NX413531 ✔ Not sequential Vehicle 14 : 2022-2022 Keystone Raptor Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Raptor units 621 Production Dates : AUG 10, 2021 – FEB 15, 2022 VIN Range 1 : Begin : 4YDFRPV35NR800000 End : 4YDFRPW34NR800620 ✔ Not sequential Vehicle 15 : 2022-2022 Keystone Springdale Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Springdale units 7559 Production Dates : AUG 05, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDTSGN29N3100000 End : 4YDTSGG18NW107717 ✔ Not sequential Part 573 Safety Recall Report 22V-144 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 16 : 2021-2022 Keystone Sprinter Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Sprinter units 1548 Production Dates : AUG 05, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDF32B20M1533667 End : 4YDF35924M1533694 ✔ Not sequential VIN Range 2 : Begin : 4YDFSTT25N1530000 End : 4YDTSTS23N1531537 ✔ Not sequential Description of Defect : Description of the Defect : It has been decided that vehicles in the recall population have a solar controller that may have been wired incorrectly. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under certain conditions improper voltage can render 12VDC components and 12VDC safety alarms (i.e. carbon monoxide, propane gas detector) inside the vehicle inoperable leading to an increased risk of personal injury or property damage. Description of the Cause : The solar panel wiring and battery wiring were not installed properly on the solar controller. Identification of Any Warning that can Occur : It will exhibit either no voltage or more than 14.2 VDC coming out of the controller. Involved Components : Component Name 1 : Solar Controller Component Description : Solar Panel – Recept – Charge Controller – Smart Solar – 75/15 – 15 Amp – MPPT – Victron Component Part Number : 679075 Supplier Identification : Component Manufacturer Name : NR Part 573 Safety Recall Report 22V-144 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Address : NR NR Country : NR Chronology : 2/22/2022 – Report was made that during a routine audit it was found that solar wiring was wired incorrectly. Investigation opened into claims for solar wiring. 3/3/2022 – Keystone Safety Committee reviewed the information on 22 separate claims for wiring that was reversed. First claim found was submitted on 10/6/2021 and last claim submitted was 3/3/2022. All claims found indicated reversed wiring at the solar controller. Only one claim on 10/20/2021 indicated that nine interior ceiling lights, waste water holding tank monitor, air conditioner thermostat, multisource TV cable distribution box, and radio not working. During testing between 2/22/2022 and 3/3/2022 it was discovered that the CO/LP detector could be damaged if the solar controller is not properly set to 12v before wiring is corrected, allowing improper voltage into the 12VDC circuits. The Safety Committee concluded that the data reviewed indicated a unanimous vote for a voluntary recall. Investigation called for to determine affected unit range. 3/9/2022 – Investigation concluded and scope completed. Description of Remedy : Description of Remedy Program : The remedy is to check voltage readings on the Victron app to determine if the wiring is correct. If wiring is incorrect the battery settings must be set to 12v using the Victron app and then wiring can be corrected at the controller. Manufacturer Reimbursement Plan on file as of 10/07/2020. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : The battery settings must be set to 12v on the controller, then battery and panel wiring are corrected. Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule : Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : MAY 02, 2022 – MAY 02, 2022 Planned Owner Notification Date : MAY 02, 2022 – MAY 02, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-144 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone RV Company Submission Date : MAR 11, 2022 NHTSA Recall No. : 22V-144 Manufacturer Recall No. : 22-423 Manufacturer Information : Manufacturer Name : Keystone RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 39,240 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2022-2022 Keystone Arcadia Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Arcadia units 806 Production Dates : AUG 09, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDFARN29NL550001 End : 4YDFART25NL550807 ✔ Not sequential Vehicle 2 : 2022-2022 Keystone Carbon Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Carbon units 506 Production Dates : AUG 10, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDFCNR29NR805000 End : 4YDFCNV38NR805505 ✔ Not sequential Vehicle 3 : 2022-2022 Keystone Alpine Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Alpine units 938 Production Dates : JUL 29, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDFALU22NE780000 End : 4YDFALU28NE780938 ✔ Not sequential Part 573 Safety Recall Report 22V-144 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2022-2022 Keystone Avalanche Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Avalanche units 982 Production Dates : AUG 06, 2021 – FEB 15, 2022 VIN Range 1 : Begin : 4YDFAVV29NE760000 End : 4YDFAVU27NE760983 ✔ Not sequential Vehicle 5 : 2021-2022 Keystone Bullet Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Bullet units 3216 Production Dates : AUG 11, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDT23R20MD439000 End : 4YDT33029MT438637 ✔ Not sequential VIN Range 2 : Begin : 4YDTBLM20ND430001 End : 4YDTBLL20NX433206 ✔ Not sequential Vehicle 6 : 2022-2022 Keystone Cougar Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Cougar units 5446 Production Dates : AUG 11, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDFCGN28N2500002 End : 4YDTCGR28NV505373 ✔ Not sequential Vehicle 7 : 2022-2022 Keystone Fuzion Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Fuzion units 677 Production Dates : AUG 16, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDFFZV33NF810000 End : 4YDFFZV37NF810680 ✔ Not sequential Part 573 Safety Recall Report 22V-144 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 8 : 2022-2022 Keystone HC Montana Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages HC Montana units 1906 Production Dates : AUG 06, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDFHMR29NA740000 End : 4YDFHMP21NA741905 ✔ Not sequential Vehicle 9 : 2022-2022 Keystone Hideout Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Hideout units 7409 Production Dates : AUG 05, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDTH1T28N7240935 End : 4YDTH1G11NW247023 ✔ Not sequential Vehicle 10 : 2022-2022 Keystone Impact Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Impact units 389 Production Dates : AUG 16, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDF1PT2XNF815000 End : 4YDT1PL23NF815388 ✔ Not sequential Vehicle 11 : 2022-2022 Keystone Montana Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Montana units 2273 Production Dates : JUL 28, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDFM0P2XN4700000 End : 4YDFM0T23N4702290 ✔ Not sequential Part 573 Safety Recall Report 22V-144 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 12 : 2022-2022 Keystone Outback Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Outback units 1380 Production Dates : AUG 19, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDT0BS21NB450000 End : 4YDT0BS22NB451379 ✔ Not sequential Vehicle 13 : 2022-2022 Keystone Passport Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Passport units 3584 Production Dates : AUG 09, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDTPPL29ND410520 End : 4YDTPPL29NX413531 ✔ Not sequential Vehicle 14 : 2022-2022 Keystone Raptor Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Raptor units 621 Production Dates : AUG 10, 2021 – FEB 15, 2022 VIN Range 1 : Begin : 4YDFRPV35NR800000 End : 4YDFRPW34NR800620 ✔ Not sequential Vehicle 15 : 2022-2022 Keystone Springdale Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Springdale units 7559 Production Dates : AUG 05, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDTSGN29N3100000 End : 4YDTSGG18NW107717 ✔ Not sequential Part 573 Safety Recall Report 22V-144 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 16 : 2021-2022 Keystone Sprinter Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with 200 and 400i solar packages Sprinter units 1548 Production Dates : AUG 05, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 4YDF32B20M1533667 End : 4YDF35924M1533694 ✔ Not sequential VIN Range 2 : Begin : 4YDFSTT25N1530000 End : 4YDTSTS23N1531537 ✔ Not sequential Description of Defect : Description of the Defect : It has been decided that vehicles in the recall population have a solar controller that may have been wired incorrectly. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under certain conditions improper voltage can render 12VDC components and 12VDC safety alarms (i.e. carbon monoxide, propane gas detector) inside the vehicle inoperable leading to an increased risk of personal injury or property damage. Description of the Cause : The solar panel wiring and battery wiring were not installed properly on the solar controller. Identification of Any Warning that can Occur : It will exhibit either no voltage or more than 14.2 VDC coming out of the controller. Involved Components : Component Name 1 : Solar Controller Component Description : Solar Panel – Recept – Charge Controller – Smart Solar – 75/15 – 15 Amp – MPPT – Victron Component Part Number : 679075 Supplier Identification : Component Manufacturer Name : NR Part 573 Safety Recall Report 22V-144 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Address : NR NR Country : NR Chronology : 2/22/2022 – Report was made that during a routine audit it was found that solar wiring was wired incorrectly. Investigation opened into claims for solar wiring. 3/3/2022 – Keystone Safety Committee reviewed the information on 22 separate claims for wiring that was reversed and concluded that the data reviewed indicated a unanimous vote for a voluntary recall. Investigation called for to determine affected unit range. 3/9/2022 – Investigation concluded and scope completed. Description of Remedy : Description of Remedy Program : The remedy is to check voltage readings on the Victron app to determine if the wiring is correct. If wiring is incorrect the battery settings must be set to 12v using the Victron app and then wiring can be corrected at the controller. Manufacturer Reimbursement Plan on file as of 10/07/2020. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : The battery settings must be set to 12v on the controller, then battery and panel wiring are corrected. Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule : Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : MAY 02, 2022 – MAY 02, 2022 Planned Owner Notification Date : MAY 02, 2022 – MAY 02, 2022 * NR – Not Reported
SEOCONTENT-END